Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookWhat a poor experience I had in purchasing the property.
1. Misleading and incomplete information for the property.
2. Unfairness and disrespectful customer service.
3. Do not reply for the complaint.
4. Refused to refund the unusual “Agreement fee”.
5. Passed the buck to the others.
6. Changed the property status without any approval as it is undergoing the transaction.
7. All of the information do not have evidence support.
8. Neglected their legal liability.
9. Neglected the legal right and interest of the buyer.
10. Poor connection between the vendor and buyer.
As a buyer, I don’t think the agent is representing to me, he only focused on the needs and benefits of the vendor. I am not sure whether the mission of the company is only willing to please and serve to the property vendor rather than providing a comprehensive customer service to all parties in the transaction.
It will be recommended to someone who is willing to buy or sell he/her property. I surely the agent could bring a “considerable interest” and “memorable experience” to him/her.
Duncan · 9 March 2022
★★★★★ 5/5
FacebookI had a great experience with Bear. Dealing with Carlos, Sydney and Helen was very easy and we got the house we wanted.
Thanks to you all for all your hard work.
You were very efficient and I highly recommend you.
Thanks again!
Nick · 10 June 2017
★★★★★ 1/5
FacebookLiars! Simple! Totally messed two old ages pensioners about for no reason! Offered top dollar on a property which was accepted, then dumped a week later and resold a couple of months later. Bring a bad name to an already dodgy industry!!
Jessica · 23 July 2022
Agent replied · 23 May 2026
Hi Jessica, I cannot find you as a client nor do I know what you are referring to but please understand that we have NO control on what a vendor accepts as an offer or even if they change their minds at the last moment and decide against it. We simply cannot force people to sell to anybody in particular and never would do. Bear
★★★★★ 5/5
FacebookExcellent service provided thorough out the process. Highly recommended 5/5.
Nazam · 13 October 2025
★★★★★ 5/5
FacebookBear were fantastic from start to finish in the whole selling process. Big thank you to Megan in particular, who went above and beyond in terms of service. Would highly recommend.
Helen · 20 May 2021
★★★★★ 5/5
FacebookGreat experience with Bear, Frank and Ellie were very helpful throughout the whole process, kept in regular contact ensuring to update me every step. Thanks again :)
Becca · 30 September 2021
★★★★★ 5/5
FacebookBrilliant Service. I used bear to sell mine and my boyfriends properties so we could buy a joint home. One sold quickly, and with the team Bear on the case the other one sold not too long after (their enthusiasm to sell for us did not wane). Then we were handed over to Helen to progress our sales, it wasn’t easy as we wanted both to complete on the same day. She had much to contend with: distance junior conveyancers, unhelpful online estate agents, buyer who extended the chain without informing anyone, but she was there for us every step of the way, I can truly say that if it wasn’t for her tenacity and charm our chain would have broken, she was front and centre. I have nothing but praise for the Bear team, from setting the sales up with Kyle to completion by Helen, all good. 😊
Gill · 28 July 2020
★★★★★ 5/5
FacebookGreat service by Kyle and the team. A frustrating sale prior to going over with Bear but throughout the whole process the guys were helpful and reassuring. Highly recommend these guys! Best of luck for the future!
Karl · 24 August 2016
★★★★★ 5/5
FacebookMy family and I have used Bear several times to sell our properties and cannot praise them enough. This time used the Basildon office to sell a family home, Joe and Helen couldn’t have been more helpful. They were always professional, polite and always on hand when to deal with queries and problems. Will definitely be using them in the future. Very happy with their overall service.
Carolyn · 8 August 2022
★★★★★ 5/5
FacebookBear Estate agent dealt with my sale I lived in Westcliff on Sea there very palite always at hand and surport the starff are lovely and they are with you the whole of the way so recamend them
Mrs J S Auton
Jane · 16 May 2021
Agent replied · 23 May 2026
Hello how are you doing today, thanks for sharing this lovely post it's really amazing, i always enjoy what you shared here on Facebook but we are not friends here do you mind adding me up, thanks for your time.
★★★★★ 5/5
FacebookReally happy with my experience with BEAR estate agents, Megan was so helpful, quick to respond and very caring. Thank you so much. Definitely would recommend!
Kamila · 13 May 2021
★★★★★ 5/5
FacebookThe team was fantastic during the whole process of selling our Hockley property and definitely recommend them !!!
⭐⭐⭐⭐ ⭐service
Iulius · 22 March 2025
★★★★★ 5/5
FacebookGreat experience with Bear from the first phone call to exchange. Wayne, Frank and Helen have been great and completely changed our minds about estate agents.
From the first phone call to the last congratulating us on exchange they have been a great help especially in dealing with some frustrating situations.
Bear have sold our property and sold us our new property. Would not hesitate to recommend Bear or go to them in the future if we find ourselves in the same position.
Thanks again,
Sam & Mike
Sam · 9 August 2017
★★★★★ 5/5
FacebookThank you Megan Carmichael for all your hard work and help with our purchase would definitely recommend bear at Leigh on sea.
Tracy · 11 August 2021
★★★★★ 5/5
FacebookThank you Bear I cannot recommend you all enough from Wayne coming round on day one, to meeting the wonderful professional Maria who sorted our Morgage. Sydney who had to deal with my constant calls and last but by no means least Helen who was totally amazing throughout, always rang me back kept me up to date and kept me sane most days. Thank you all for such a wonderful service and for being a great team.
Sally Clark
Sally · 29 August 2017
★★★★★ 5/5
FacebookUnbelievably good. Without the sound advice and the extra mile they went the move would not have happened. Bought and sold through Bear under difficult circumstances and the team helped all the way.
Andy · 14 August 2024
★★★★★ 5/5
FacebookThank you Joe for helping me sell my house 🏠 would recommend Bear 🐻 they were absolutely 💯brilliant 👏
Sue · 12 October 2021
★★★★★ 5/5
FacebookReally happy with our experience selling through Bear. Helen was really helpful and kept us updated throughout.
Would definitely recommend!
Daisy · 6 May 2021
★★★★★ 5/5
Facebookcan't recommend Joe and team highly enough. stress free selling with 24hours of marketing. 5* highly recommended, thank you x
Sarah · 22 March 2021
★★★★★ 5/5
FacebookBear were absolutely brilliant, we sold our flat with them and they were so helpful especially Frank who was a delight to deal with!! Highly recommend �
Lois · 8 April 2018
★★★★★ 5/5
FacebookI could not recommend Bear estate Agents enough, they have been fabulous from start to finish!
Kyle got us valued and up and on the market within a few hours and the service from the sales progression was amazing with someone at the end of the phone whenever needed and all questions answers as soon as possible!
I will 100% be using them again and recommending to all my friends and family.
Thank you Bear �
Jemma · 6 January 2017
★★★★★ 5/5
FacebookA big thank you to the Southend team for their great service.
They delt with my sale in a very professional manner.
Their communication was great and any problems I had they tackled them and helped to ease the stress.
I would not hesitate to use them again and certainly would recommend them.
Many thanks again Bear.
Den · 8 February 2022
★★★★★ 5/5
FacebookAll the staff members we dealt with were polite and efficient. We were kept informed of progress and always got an answer when we phoned the office with a question. An excellent service for a very competitive fee.
Sue · 22 December 2016
Agent replied · 23 May 2026
Warm greetings. I hope God fills your heart with peace, strength, and lasting joy. I’d really appreciate it if you could keep in your prayers the brave men and women serving in conflict zones, that they may be protected and safely returned home. I would value your thoughts on this please share them.
★★★★★ 5/5
GoogleThank you for everything
Samantha · 19 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
