Trusted Agent profile · Southend-On-Sea
★★★★★
95 reviews across 3 platforms
Beech House, 1 Journeymans Way, Temple Farm Industrial Estate, Southend-On-Sea, SS2 5TF
Bear Estate Agents's office in Southend-On-Sea, at Beech House, is rated 4.7 out of 5 across 95 reviews on three platforms, including 3 Google reviews rated 5.0.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
5/5
FacebookI cannot thank Joe, Helen and Sydney enough. From the first valuation of our property, Bear were friendly, helpful and always contactable. Despite having a slow chain above, Bear kept us updated throughout and helped push our sale through. We were so impressed with Bear’s personal approach we have already recommended them to our friends! Thanks again guys!
1/5
FacebookWe bought the property 48 Beaufort Street. We were told that the seller had to move out by 12 noon on that day so we arranged removal van for 13.00 arrival at the property. As we arrived, we found out that the exchange was delayed therefore we cannot enter the property yet. The removal people had to leave all our stuffs outside of the property and my partner and I were waiting in the cold. We called Sydney multiple times to check when we do have the go ahead, whether she can meet us in the property to hand us the key as we are not driving and we do not know the town. She kept saying that she and the team were too busy and no one can deliver us the key. By that time, my partner and I were already waited in the cold for a couple of hours. As we were waiting outside, we noticed that the sellers were actually in the house. We called Sydney again to check if the sellers were inside and asked if she can liaise with them handing us the key. She said she'd left them a message. We also alerted our lawyer that the seller were in the property and the lawyer said they shouldn't be. Shortly after, the sellers walked out of the property, closing the door behind them and leaving the keys inside of the house. We called Sydney again for help as we were very cold and struggled to navigate the town to get to the office to collect the key. Again, she said she can't help. In the end, at around 15.30, I had to cycle from the property for 45 minutes to the office to collect the key. My phone was dying and I had to take my partner's phone for GPS. It was then getting dark and my father in law, who had my two year old baby, had already arrived the property. So I ordered a taxi from Bears' office to come back to find my in laws, my baby and my partner were all waiting outside in the cold for me to access the property. It was a sad scene to witness on a supposedly happy day of moving into a new property. I think this experience is appalling. I am a customer who paid a large amount for a property and was told they can't deliver me the key for my product and I had to navigate my way in a brand new town to collect the key on my bike, whilst already having waited in the cold for hours. My partner had to wait in the cold for hours watching our stuffs left by the removal people and he couldn't even go to the toilet or accept the offer of waiting inside by our neighbours. By the time we entered the property, it was already 16.30. It was dark, cold and we were hungry with a 2 year old baby needing attention, yet, we still need to unload everything by ourselves as the removal guys had gone. Perhaps it could have been avoided if your office cared enough to liaise with the seller so we can get in as the property was empty, the seller were just inside keeping warm. It was a long stressful day and I'm still shocked at how unsympathetic your team can be. Never mind I'm a customer, it's just not a normal human being should treat another human being. This is the second time I owned a property, the first time I bought my property I was certainly met and greeted by my property agent at the property and handed the key to me, saying thank you and welcome and congratulations. I really don't feel Sydney has valued me as a customer or a person, in fact, I feel being treated like a piece of garbage by her.
Good morning Shan. We would like to respond to your review so we can clarify the position. Unfortunately, when you buy a property, you are ultimately at the hands of the solicitors and only the solicitors can give us authority to release keys after they receive the funds. Also, when a seller moves from their home, they have to pack up, vacate the property and are also reliant on a removal company to assist them in doing this. They cannot move on until they receive confirmation they have completed on their onward purchase. On this occasion we had received a call to say completion had taken place, but we could not hand over the keys as the sellers were still in the process of moving. They had already dropped off a set of keys before completion and told us to contact them before releasing them. You had asked if you could go directly to the property but the sellers (our clients) had instructed us they did not want to meet with you directly and their preference was to bring the keys to us. Our instructions from our clients was to not release the keys to you until they had vacated the property. When you called to say you were outside the property we tried to call the seller to ask them if they would hand over their set of keys but we couldn’t reach them. Sydney would have told you, when you called, we could not drop keys to you at the property as we didn’t have the free diary time to do this as most staff were already out of the office on appointments. The property is not very far from our office (approx. six mins drive or taxi ride). I also understand that when you arrived at our offices you were offered to wait in the warm, we made you a hot beverage, plus I understand you also sat with a member of staff and discussed the area you have moved to. I believe we also called you a taxi to take you back to the property. Sydney is a valued member of staff and as you will see from previous reviews, she is thought of highly by other vendors and buyers alike. Whilst you say you are a customer who has paid a great deal for a property, I would like to clarify our client is the seller and we do not receive the money you paid for the property, we only receive a fee from your sellers, and as such we have to take and execute their instructions as our paying client. Irrespective of this, we always treat our buyers with the utmost respect and are disappointed to read your review, especially in light of us renegotiating the price just before exchange and chasing the solicitors on a regular basis for you to be able to move into your new home. I hope this clarifies our position.
1/5
FacebookTerrible customer service, multiple times. They are unprofessional at viewings. On one occasion the estate agent was dressed in his Saturday going out clothes and couldn’t get us out of the door quick enough. At other viewings they clearly seemed disinterested in the property they were selling and tried to sell us other houses at the same time. When we did find a property we liked via Bear, they were poor with communication. We were unfortunate with our chain and rather than speak to us about it, they sneakily re-advertised the house we had offered on, and re sold the house! This is after we had paid a holding deposit and spent money on searches and surveys. The least they could have done was to inform the buyers that the house was back on the market. I found out via right move! We spent hours waiting for calls back from them and mostly found out what was going on via other estate agents in the chain. Would never use them again and do not recommend.
Good Evening Alison, We are sorry to hear you have had a bad experience in searching for a property through us. Our staff follow a strict dress code and they are trained to discuss all properties that we are marketing, whether that’s over the phone, on email or attending appointments. The more properties that are offered to you, the more chance we have in finding one that meets your requirements and therefore satisfying our clients by achieving a sale. It was disappointing for all parties involved that your purchase through us did not work out due to your chain breaking. We were advised by our client to remarket the property and the holding fee was returned to you. The market is still very buoyant even though Christmas is less than a month away and we are still experiencing a high volume of calls so we apologise you may have had to wait longer than usual for a call back. We wish you all the best with your future search.
5/5
FacebookBear Estate agents were the estate agent dealing with our purchase. Sydney was amazing throughout, regularly keeping us informed and up to date. She was always so friendly and happy to help and made the whole process so much easier. I would recommend Bear and would use them if I ever moved in the future. Thanks Amanda and Sean
5/5
FacebookThrough a very complicated sale the staff at bear estates did everything they could to help. Not only did they sell our property within 24 hours of being on the market they also provided advice and support throughout and were always avaliable. A special thanks to Helen and Sydney who both really went above and beyond. But I must say everyone I have spoken to has been nothing but helpful. I would highly recommend them.
5/5
FacebookI can strongly recommend the team at Bear estate agent. They were friendly and efficient and always available, with very competitive prices.
5/5
FacebookBear were not our agents, but we wished we had used them!! They were always on top of what was happening in a chain of 7, and anytime we needed an update we knew that Sydney was the person who would know what was happening. If we ever move again we would have no hesitation is using them, and if we hear of people moving, we will absolutely recommend they go with Bear!!
5/5
FacebookBears are polite, friendly and efficient from organising viewings and keeping me updated with feedback to chasing up whenever I had any queries on anything. Explained everything clearly and always got back to me very quickly. A really friendly team to deal with particularly Sydney who I spoke to most of the time. Highly recommended. Thanks guys, happily settled in our new home before lockdown. 🙂
5/5
FacebookWhat a great Experience dealing with Scott & the team at Bear Hockley. Our contact Zoe was fantastic keeping us informed from start to finish.. all our Expectations were met ..& more. Very refreshing to deal with a Team totally dedicated to Customer Satisfaction. We cannot recommend Bear highly enough.
5/5
FacebookThanks to Bear Me and my partner finally in our lovely new home! I can honestly say that Bear are a fantastic agent. They were with me all the way, gave advice, answered questions and made the whole process smooth. Special thanks to Joe Elliott, Taris Etherton and Helen Wilson for everything. They are brilliant, professional and so helpful. Highly recommended.
5/5
FacebookDuring what proved to be a difficult and challenging sale Bear ( Hockley ) kept us informed every step of the way. The staff were all very professional, knowledgeable about the area and ultimately able to secure a good sale for all parties. I thoroughly recommend the Hockley branch and cannot thank them enough, Dave Ashpole
5/5
FacebookHave been absolutely brilliant from start to finish. I have been kept updated every step of the way to make the process of selling as smooth as possible. Nothing is too much trouble.Very helpful and polite staff.
5/5
FacebookBit late with this review. Moved from Kent to Essex in March 2016 and bought our bungalow through Bears. Most helpful agents I have ever dealt with. Estate Agents never ring you back when you want to know what is happening, Bears do!! A special thanks to Sydney who was fantastic throughout. Thank you Sydney and thank you Bears. Tony & Angie Littley
5/5
FacebookI bought my first house through Bear Estate Agents and the process from viewing to completion couldn't have been easier. I only had to speak to them a few times during the process, however Ellie and the team were very helpful and professional both on the phone and via e-mail.
5/5
FacebookFantastic staff, we sold our house with bear, same day. Excellent staff, big thank you to Joe (Basildon)and Helen ( Southend) & team! keeping me posted throughout the sale and purchase of my new home! Great work. Great team and communication. 5 stars 😍
5/5
FacebookBear have been brilliant. They put up with my unrealistic expectations and sold my house in under 6 weeks. All the staff are friendly, professional and helpful but special thanks to Sydney for putting up with me and for pushing the sale through. Would recommend whether you are selling or buying and I would definitely use them again.
5/5
FacebookVery professional estate agent provided support and feedback at all times throughout the process no problem was to much to ask highly recommend 5 STAR from me
5/5
FacebookWe bought a house through Bear estate Agents and can only give positive feedback! Megan in sales work tirelessly through the whole 7 month period with all its ups and downs we finally have a house to call our own! Thank you Megan :)
5/5
FacebookA great local estate agents in the area. Thank you for all the help in purchasing our house. A special thanks to Ellie for being so helpful throughout the whole process and always taking the time to answer any questions we had.
5/5
FacebookJust completed my house sale through Bear Estates. First time I’ve moved in 31 years so wasn’t sure what it would all entail but Bear Estates handled everything superbly, especially Sydney who was superb in liaising with the solicitors. Would recommend to all.
5/5
FacebookBoth Ellie and Helen were great throughout the process of purchasing my first home. They were both extremely professional and kept me up to date with all progress made at various stages throughout the process. I would definitely recommend!
5/5
FacebookEven though Bear were not our estate agents (I wish we had used them!), they managed the sale of the property we purchased, they were fantastic! Sydney was so helpful in progressing the purchase/sale. In a chain of 7, she made it feel like a smooth and somewhat effortless process.
5/5
FacebookEveryone at Bear has been amazing. Starting with the very professional but so friendly Megan for our valuation, all the lads that organised our viewings, through to Sydney and Helen who was great little chasers of everybody. They were always on hand and nothing was ever too much trouble. I thoroughly recommend Bear, thank you 😊
Thank you so much! 💕
5/5
GoogleAshingdon Letting: I had the pleasure of meeting Andrew at the property i was letting there was no hard sell of false promises just a clear professionalism. This was maintained right through the process even when we had the misfortune of a tenant pulling out a day before completing there was no panic just a phone call to say I have taken someone round and filled it for you! In a world where we are quick to rant and moan yet slow to praise it’s only fair that Andrew gets recognition his desire and as stated professionalism is 2nd to none and is a credit to Bear.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bear Estate Agents's Southend-On-Sea office has 95 reviews across three platforms: 3 on Google, 91 on Facebook (across the whole business), 1 on Yell.
Bear Estate Agents Southend-On-Sea is rated 4.7 out of 5 across all 95 reviews, and 5.0 out of 5 on Google from 3 reviews.
Bear Estate Agents Southend-On-Sea, Beech House, 1 Journeymans Way, Temple Farm Industrial Estate, Southend-On-Sea, SS2 5TF.
