4/5
TrustpilotSpeak to Tilly
After initially undervaluing our property, Bears recovered well and Tilly (after sales) was very helpful, patient and understanding.
Trusted Agent profile · Southend-on-Sea
Bear Estate Agents Southend-on-Sea reviews
★★★★★
280 reviews across 2 platforms
1336 London Road, Leigh-On-Sea, Southend-on-Sea, SS9 2UH
Part of Bear Estate Agents, see every office.
Bear Estate Agents's office in Southend-on-Sea, at 1336 London Road, is rated 4.6 out of 5 across 280 reviews on two platforms, including 97 Google reviews rated 4.7.
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Reviews
Every review we hold for the Southend-on-Sea office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
Great service, I would recommend them to anyone. Helen was so helpful and kept us updated throughout. Thank you so much!
5/5
TrustpilotBear have been great
Bear have been great, especially George, Helen and Sydney. Very helpful on a very stressful purchase.
5/5
TrustpilotBrilliant company
Brilliant company. They made the sale process run smoothly from advert right through to completion. Sale agreed within 4 weeks and complete within 4 months. The team worked their magic to make it happen.
4/5
GoogleWendy Baily from Leigh-on-Sea branch was looking after me and supporting me through the whole sale process. The service and support I received was really good and constant updates, emails, phone calls to help things along. Very happy with the support and help I received from start to finish.
5/5
GoogleReally excellent service from Tony, Wendy and Helen at Bear. We purchase a house through Bear, and were impressed by how well they communicated and worked hard to get us moved. Thank you
5/5
TrustpilotExcellent Service from Bear
Everyone we had contact with at Bear was polite, professional, friendly and helpful.Zoe, one of the sales progressor team was exceptional. She went above and beyond in her efforts to complete our sale, and helped us through what proved to be an 8 month-long highly stressful and traumatic time. "Well done, Zoe".We would highly recommend Bear to anyone.
5/5
TrustpilotThe team were very professional and…
The team were very professional and helpful. All queries were addressed and dealt with in a timely manner.
1/5
GoogleALFIE HALL keeps sending me mail shot letters about selling my property. These letters were sent without my consent and permission. After the third one I contacted him and asked him to stop. I have just received a forth. THIS IS NOW BULLYING AND HARRASSMENT. PLEASE STOP SENDING THESE.
1/5
GoogleVery disappointed with Bear branch manager and director. Sale fell through and I haven’t been informed for 4 weeks until my solicitors figured this out. Wouldn’t use this agency again. Should of made an official claim but couldn’t be bothered to waste more of my energy.
Agent replied · 26 August 2024
Good Afternoon Inga, we are sorry you feel this way. We did have a very hard task keeping this sale together after you had lowered your offer at the end of the transaction. Our vendor is an elderly lady on her own and the management of this needed to be handled with care and patience. We appreciate the market isn’t as strong as it was last year although dropping the agreed price so late in the process unfortunately meant our vendor changed her mind in selling the property all together. We were hopeful that our vendor may have reconsidered her position which was why there was a delay, as explained to you on the phone. We wish you all the best with finding another property. Kind regards, Bear
5/5
TrustpilotGreat team!
Great communication from the whole team who helped every step of the way through my purchase
5/5
GoogleI bought my house through Bear Leigh on sea and they held my hand throughout the whole process, very good service . Megan was Very professional and helpful 😀 …
5/5
TrustpilotWe absolutely love all of the team at…
We absolutely love all of the team at Bear estate agents in Hockley.They are extremely professional and helpful.After meeting Jacob and Tia,the agents that met us for viewing properties,to Zoe,that dealt with any queries,to Scott that congratulated us finding our home at last,we cannot rate them highly enough!They all went above and beyond for us.Thankyou so much to the team at Bear xxx
5/5
TrustpilotThis estate agent took all the stress out of selling
This estate agent took all the stress out of selling my home by, taking most of the viewing’s while I was at work, updating me every step of the way with feedback from clients, 100% professional staff. Nothing was ever too much trouble from selling to progression once sold. I would certainly recommend them to anyone!
5/5
GoogleI found bear estates a really good estate agents on the purchase of my new home. They chased solicitors all the way to make the transaction as smooth as possible
5/5
GoogleHaving to purchase a home of my own for the first time at sixty years of age, was a very daunting prospect. However, the team at Bear Estate Agents Leigh have gone above and beyond in their duties, not only helping me secure a house I love, but also making the process as smooth as possible; getting me from my offer being accepted to exchange of contracts in two-and-a-half weeks! My thanks go to Alex and Jack for their endless patience in showing me the house again and again, but my deepest thanks go to Megan who has helped me navigate this process with kindness and understanding. Her professionalism and efficiency have facilitated my purchase in record time and with the minimum of anxiety. I cannot wait to begin my next adventure in my new home and would not hesitate in recommending Megan and her colleagues to help you begin yours.
5/5
TrustpilotVery good service
Very good service. The staff have been very responsive and helpful get our purchase moving forward going above and beyond. Sydney has been great.would definitely use bear in the future.
1/5
TrustpilotReasons are listed below which were…
Reasons are listed below which were shared with the management team and to date no formal reply or apology. When we first signed our tenancy we didn’t understand a fee / extra payment and asked for it to be explained to us to which my husband was laughed at / attitude was given by one team member - for this reason he will no longer deal with bear. Not a great start to the relationship. 2Bear estate agents advising our landlord the rent wasn’t paid 2 months in a row. We had to evidenced to him this was not the case. 3Bear returning rent monies minus the agent fee to us and then having to ask us to return it to them. 4Bear providing personal data information of a sale not related to our rental or us as tenants. Bear also failed to collect this document for months and as far as I’m aware no data breach was officially logged. 5Every communication we have had with bear results in escalation to senior leads however we still struggle to get any reply. 6Bear colleagues advising a landlord to increase the rent as a first suggestion when asked about tenancy renewal in the current environment seems unfair and as we have had issues with this colleague in the past could be deemed as bias. We also thought this person had been removed from the relationship / property as we have not heard from them since 2021. 7Without any communication bear send the rent increase notice with the wrong form all within the same day of discussion with the landlord yet after requesting the correct form it took weeks to get and when we got it we got a sarcastic tone of well you r got more notice than usual. I advised we would sign with no objection when we come in to sign the tenancy renewal. To date we have not signed the agreement despite a new tenancy being sent via email with no pre communication.No response to my ask on if they still want us to sign it. No response to the complaints logged above. If my dream home was with bear Southend I’d avoid like the plague as the above have been ongoing since 2020.
5/5
TrustpilotFantastic service
The team at Bear were professional and very helpful every step of the way.
5/5
TrustpilotAmazing experience!
Lovely people, knowledgeable and always willing to help! I would definitely recommend.
5/5
GoogleI recently sold my house through Bear, the whole process they have been brilliant. I was impressed by their pictures and advert, support with viewings and then the follow up after offer to exchange. Having sold properties a few times, I've never had an agent so proactive in keeping us up to date and chasing things through to get us to the point of exchange. Would highly recommend!
1/5
TrustpilotSellers beware!!!
Probably the most unprofessional real estate agent I ever came across. Arranged a viewing for which I received at least 2 reminders from Bear. Came all the way from a different city only to find out that the seller had no idea I was coming. Not even an apology from Bear. They don't deal with criticism well apparently. Recently started searching for a property again and had one viewing secured with Bear once again. The most disinterested agent who didn't even bother to show me the garden as apparently 'i can see well enough from the window'. Tried to arrange at least 4 other viewings for properties that matched my requirements and basically never heard back. SELLERS, beware that Bear doesn't show your property to all of the potential buyers! They pick and choose. If a buyer previously complained about something, he automatically goes to the black list probably. Do advertise with other local estate agents. I have decided that no matter how much I like the property advertised by Bear, out of principle I will only go through a different estate agent. So far the difference in professionalism is massive.
5/5
TrustpilotHelen and all the staff are amazing!!
Staff are so helpful, and one lady in particular, went out of her way, every day, to push our sale and purchase. Her name is Helen, and she has been my Angel. When I have been frustrated with it all, she has had kind words, for me. We are so very grateful we chose Bear Estate Agents.
5/5
TrustpilotThank you to the Bears team for excellent service
Thank you to the Bears team for selling both my properties in Cotswold Road. Friendly, professional, great communication and advice. Thanks to Rob, Helen and Sydney. Would definitely use Bears again
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Tell us what you need and we'll put you in touch. Bear Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southend-on-Sea.
