Lets Sell Southampton reviews

We’re delighted to hear that you had such a positive experience with Let’s Rent and that Sam was able to support you so well throughout the process. Providing clear, honest advice and allowing our clients the time and space to make the right decision is something we really pride ourselves on, so it’s great to know this came across. We’ll be sure to pass your kind words on to Sam. Thank you again for choosing Let’s Rent & Let’s Sell Southampton, we’re always here if you need anything in the future. Kind regards, The Let’s Rent Southampton Team

Thanks for the kind words Jemma. We hope your family enjoy their new home.

Dear Melissa Thanks for your review, I value negative feedback as much as positive feedback as we can learn from it. I am a little surprised that you have waited 8 months since you vacated the property to leave a review, and that with the issues that you have mentioned you did not follow our complaints procedure or use the Property Redress Scheme, and not Google. It would also appear that during these 8 months the accuracy of the issues has become a little hazy, as I have checked our logs and there seems to be some exaggeration of what actually happened. I also cannot understand why if we are such a bad company that you recommended your friends to move in after you vacated the property? The only reason they did not was because the landlord requested the house back, and they were refunded all their fees for this. I am pretty sure I wouldn't recommend any of my friends to reside in a property managed by a company that is such a shambles and a disaster, as you have put it. Firstly, your partner was so rude to me, Barney, and John on the phone that he had to be told that using that language is totally unprofessional. Furthermore, he was also told this by our contractor at the property. Calling people f****** c**** a number of times is not the way to go about any kind of business. You claim Barney was rude but at no time did he ever use language like this to either of you. Secondly, you insisted that either you or one of my staff be there every time a contractor was to attend the property. When you were not present, it was not possible for a staff member to attend every time, and they could not give up several hours to stay at the house with the contractor as we are exceptionally busy. I myself accompanied a contractor there twice, but it is unreasonable to expect us to do this every time. This would have been the only time you were ever told that we were too busy. When the cooker broke, our contractors attended but could not fix the problem, and rather than order new parts for an old oven, the landlord agreed to purchase a new oven for you, which was delivered four days later. Unfortunately, we could not get a new oven delivered, installed and the old appliance removed any quicker. Regarding the heating, you were not left a week without heat. The engineer attended and bled the radiators, which was straightforward and is usually expected to be done by tenants. There was no work promised to be done before you moved in. You were told the landlord was looking to do some work to the drive, which was her idea, and she was dealing with this. She unfortunately took ages to get round to this, as she was using her own workman, along with changing the fascias on the property. We were never involved in this aspect of dealing with the property, but due to your complaints we did get involved and eventually persuaded her to use our contractor, who attended and finished off the fascias. Other work carried out on the property during your tenancy included a new shower and wall fixings, new toilet seat, new door handles to all doors, lights replaced in dining room, the above mentioned new oven and fascias, fully repaired garage door, repairs to bath taps and waste, plus many other smaller repairs. You also informed us that you were unable to use the shower as there was no pressure. When our contractor attended it was found to be due to a build up of dirt and limescale in the shower head, which should have been cleaned by yourselves. The landlord in this case paid for a new shower head, plus the contractors call out charge. Once again, negative feedback can be worked with but only when it is accurate. I really wish you would have used the official complaints procedure rather than having both sides of this aired on Google. Many Thanks Ben Oakley Director Lets Rent Southampton Properties Ltd

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience. We always aim to maintain clear and consistent communication throughout a tenancy and to support tenants with any reported issues, so we’re sorry if you felt this was not reflected in your experience. In relation to the deposit deduction, we would like to clarify that no deductions are made by us unilaterally. All proposed charges were fully supported by evidence and were either agreed by all parties or reviewed and approved by the Deposit Protection Service (DPS) through their independent adjudication process. Deductions can only be awarded where the DPS determines that they are fair, reasonable, and supported by the tenancy agreement and inventory documentation. We appreciate that deposit outcomes can be frustrating, particularly when there is a dispute, but the final decision is made independently by the DPS, not by ourselves. We take all feedback seriously and continually review our processes to improve communication and service standards. Should you wish to discuss this further, we would be happy to review the matter with you directly. Kind regards, Let’s Rent & Let’s Sell Southampton

Thank you so much for your 5-star review, Chris. We really appreciate your kind words and are pleased to hear that you have found our service professional, efficient and stress-free. It has been a pleasure working with you and managing your properties. Thanks again for your continued trust and support. Kind regards, The Let’s Rent & Let’s Sell Southampton Team

Thank you for your comments Paul, they are much appreciated, and we are glad you are happy in your new home.

Many thanks for the review Chris, always a pleasure dealing with you. Thank for the business over the last ten years and having faith in me when I was first starting up, and staying with us all this time. Look forward to many more years of successful business between us.

Thank you so much for your kind words! 🌟 It was an absolute pleasure to help you with your move and to make the process as smooth as possible, especially with the challenges of relocating internationally. We’re so pleased to hear you had a positive experience with our team. Wishing you all the very best in your studies and your time here in Southampton, we’re always here if you need any support along the way!, The Lets Rent Southampton Team

Hi Gavin, thanks for the review. Glad you are happy with the service receive from the Lets Rent team. Good luck in your new home 🏠

Hi Karen, I am very glad that you found our service to be of such high quality, and thank you for taking the time to write a review about us. We look forward to doing business with you in the future and wish you the best of luck with your new property.

Thank you so much for your kind words! 😊 We're really pleased to hear you had a great experience and that we could help you find your new home. If you ever need anything in the future or decide to move again, we’d be more … More

Hi Pamela, Thank you very much for taking the time to leave your review and for your kind words about our team. We’re really pleased to hear you found us helpful, polite, and easy to reach, it means a lot. We truly appreciate your feedback regarding the room measurements on the property details. This is very useful for us, and we agree it’s something that makes a real difference for buyers and tenants. We’ve now passed this on to the team and will make sure measurements are included moving forward. Thank you again for your 8/10 and for choosing Lets Rent Southampton. If you ever need anything in the future, we’re always here to help. Kind regards, The Lets Rent Southampton Team

Hi Quinn, Thank you so much for your 5-star review ⭐⭐⭐⭐⭐ We really appreciate your kind words. Providing a swift and efficient service is something we pride ourselves on, so it’s great to hear that reflected in your experience. If you ever need anything in the future, we’re always here to help. Thanks again for taking the time to leave a review, it genuinely means a lot to the whole team. Let’s Rent Southampton. 😊

Hi Dominic, Thank you so much for your fantastic review! … More

Hi Button Nosed Tortoise, Thank you so much for your kind feedback! We're thrilled to hear that you had a positive experience with our team and found the process smooth and professional. It’s always our aim to be approachable, knowledgeable, and transparent, so your words mean a lot to us. We hope you enjoy your new home in Winchester and are always here if you need anything in the future. Kind regards, The Let's Rent & Lets Sell Southampton Team

Thank you so much for your kind words! We're grateful to have such reliable and professional contractors like you as part of our network. It’s a pleasure working together, and we really appreciate the support and trust over the years. Here’s to many more successful projects ahead!, The Let’s Rent & Let’s Sell Southampton Team

Hi Claire, Thank you so much for the 5-star review, we really appreciate you taking the time to leave it! ⭐ It means a lot to the whole team here at Let’s Rent & Let’s Sell Southampton. If there’s ever anything we can help with in the future, whether it’s lettings, sales, or advice, please don’t hesitate to reach out. Thanks again for your support! Lets Rent Southampton Team

Thank you for leaving us a review Wayne. Always a pleasure assisting you with your rental properties.

Hi Rudorwashe, Thank you so much for your kind words and 5-star review! … More

Thank you so much for your kind words and for trusting us with your portfolio. We’re really pleased to hear the transition was smooth and that communication with our team has been positive. It’s a pleasure working with you, and we truly appreciate your continued support!, The Lets Rent & Lets Sell Southampton Team

Hi Joana Many thanks for your review

We’re so pleased we could help and support. Thank you for leaving a review.

Thank you so much, Nicolas! It’s been a real pleasure working with you, we really appreciate your kind words and are glad you’ve had a great experience with the team. … More