Trusted Agent profile · Southampton
★★★★★
811 reviews across 3 platforms
34 London Road, Southampton, SO15 2AG, SO15 2AG
Part of Fox & Sons, see every office.
Fox & Sons's office in Southampton, at 34 London Road, is rated 3.7 out of 5 across 811 reviews on three platforms, including 380 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
TrustpilotApparently fox & sons would like to…
Apparently fox & sons would like to understand better regarding the bad review they received from me so I duly sent the information they requested and not a word from them and still waiting over a month on. Obviously not that bothered.
1/5
TrustpilotCommunication was awful!!!
Communication was awful!!!!
5/5
GoogleOur Mortgage broker was George.He was very professional and he not only did his job but gave us many advices!He helped us feel comfortable during the whole process.He's a very nice person and incredibly helpful! We highly recommend him!!!
1/5
TrustpilotVery poor service
They have not communicated or contacted us with weekly reports. They have not discussed why they are not booking any viewings. The photos of our property were of poor quality. They have not provided the service promised or any kind of service in attempting to sell our home. I would not recommend them to anybody.
2/5
TrustpilotStaff at their Gosport office very …
Staff at their Gosport office very friendly and helpful but when it comes to sorting problems a absolute disgrace. We rented from them and gave a list of items that needed doing in the flat and none of these were ever but right. We have now been waiting four weeks for the refund of our deposit even though the landlord has authorised the full payment.Wouldnever use them again.
1/5
GoogleAwful. Truly awful. I arranged a viewing with them for one afternoon and they didn't show up. They said they had no reference of my viewing at all. So we rearranged for the next day only for them to cancel the viewing because of 'Tennant difficulties.' Why bother arrange an appointment if you cannot keep to it? Honestly would avoid this agency and never deal with them again.
5/5
GoogleJess Cook has worked diligently and enthusiastically above and beyond her remit. She has achieved in a few weeks what it took my last advisor months to do, was able to secure a significantly larger mortgage and she undercut the competition by a large percentage. I’ll admit, some mortgage advisors don’t charge, however, given her performance I don’t regret spending the money. Thank you.
1/5
TrustpilotStop calling me, I have told you every time to remove me from your database.
Update. I have now had 5 phone calls to ask if I want to list my property as a short term let. 5 times I have asked to be removed from their database.If Fox are reading this please sort the clueless team you have engaged to cold call.
4/5
TrustpilotProfessional service from Jack
Professional service from Jack, he understood and empathised with our situation, would recommend using the crawley office
1/5
TrustpilotEven 1 star is too much
Even 1 star is too much ! Over valued house by 45 thousand, then they informed us it was up too high! Had to chase them for feedback from viewings , staff extremely unhelpful ONCE they had the property on Their portfolio, have removed house from the market will wait until we are out of contract and use someone else, also their fees are astronomical.
1/5
TrustpilotDO NOT USE FOR RENTING
DO NOT USE FOR RENTING. It took over a month and numerous emails for them to process the repayment of our security deposit. We had to do all the chasing - all they could supply was excuses. You have been warned.
4/5
TrustpilotFox and sons- burgess hill branch
Fox and sons- burgess hill branch Myself and my partner bought through fox and sons, the experience was stressful due to the seller of the house we were purchasing, but I can happily say that f+s were very supportive and helpful through this experience. Jamie from fox and sons was especially great at staying in contact with me and was amazing support and guidance.
1/5
YellUnprofessional
Offer accepted on a house, fox and sons said they will be in touch, waited 2 weeks, I called them for an update as not heard from them, they informed me that they sold it to someone else. Means nothing to them but Our dream home gone! Will never use them again.
1/5
Trustpilot2 viewings in 5 months!
2 viewings in 5 months!! No follow-up or any communication is absolutely awful estate agents in Southampton. We feel like we've wasted our time. It's only caused us stress which isn't what we thought it would be!
5/5
TrustpilotAll the staff were efficient
All the staff were efficient, knowledgable, kept to deadlines, communicative, polite and extremely helpful. The property's sale under difficult circumstances would not have been achieved without their diligent work and excellent support. Well done to you all and thank you. Good luck for the future.
5/5
GoogleWe are impressed on all four counts, quality, value, professionalism and responsiveness by Fox & Sons. Chloe has a very professional approach when meeting clients and delivered a high standard of customer service. She has good product knowledge and delivers well. My husband and I were much impressed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
YellGreat service
I found Fox and Sons Southampton to be very helpful and knowledgeable and each time I phoned them they picked up the phone quickly and I was able to speak to someone. The people here were very polite, listened to me and assisted with my needs. I would recommend.
1/5
TrustpilotDo not use
Do not use. No consideration or care for GDPR. Run by children.
5/5
GoogleWe are extremely satisfied so far with the friendly and professional service given by the team at Fox & Sons. We are in the middle of our first home purchase deal and Samantha and Rhodri have brilliantly provided us with the right guidance and support. Exceptional service!!PositiveQuality, Professionalism
1/5
TrustpilotMost Most pathetic dishonest rude liar, unprofessional agencies dishonest rude…
Most pathetic dishonest rude liar, unprofessional agencies we had. If there is an option to give negative rating i would love to do so. Rating 1 is too high for them
4/5
GoogleI had a viewing with Fox & Sons I found them to be polite, friendly, timely and relatively knowledgable about the property. We couldn’t access the secure parking though as the viewing agent hadn’t means to access
1/5
YellJUST NOPE
Rentals dept are almost never in to answer the phone, messages left never get returned and when I eventually did talk to a manager who took my complaint promised a call back in 48 hours.. nothing. The repair service they use is more than a joke that I couldn't make this up how bad it is.
5/5
GoogleThis 5 star review is solely for Jessica Cook she is such an assest to the team. Buying my first property was a nerve racking experience, but she was always on hand to calm my nerves if needs be and provide support. Thank you for your help Jess, very much appreciated.
1/5
TrustpilotTry to sell a property already under…
Try to sell a property already under offer,very unprofessional.Please avoid at all cost
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Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
