Trusted Agent profile · Southampton
★★★★★
811 reviews across 3 platforms
34 London Road, Southampton, SO15 2AG, SO15 2AG
Part of Fox & Sons, see every office.
Fox & Sons's office in Southampton, at 34 London Road, is rated 3.7 out of 5 across 811 reviews on three platforms, including 380 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotA brilliant service and superb staff
A brilliant service and superb staff. Was selling my elderly mothers house and they went above and beyond making each step easy and helping my mum understand what was happening. Best estate agent I have ever dealt with. Wish they were all this good! Special thanks to Perry and Harry.
5/5
TrustpilotBig thanks to Dan and his team in…
Big thanks to Dan and his team in Weymouth who made our purchase happen before xmas. Tireless effort from Dan to keep the whole chain going. Well done.
5/5
GoogleA very helpful and interesting experience. All questions were answered that should have been known. On time which always helps. Follow up has been very efficient.
Thank you for your thoughtful 5* review John! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGREAT PROFESSIONAL SERVICE…
We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
5/5
GoogleThey are the best, the had all the time for me and guided me through the right processes and steps in securing a flat for myself. I will recommend fox and Sons to everyone.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Joseph. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you Fox ad sons Team, Joshua demonstrated exceptional professionalism and dedication. His prompt responses to all our queries and proactive approach to addressing any issues ensured a smooth and pleasant tenancy.
Hi Anuradha, thank you for sharing your positive experience with Joshua at Fox and Sons Southampton. We are delighted to hear about the exceptional professionalism and dedication he provided during your tenancy. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad really good help from Josh. Very friendly and professional person. The communication was excellent so I would easily recommend Fox and Sons to anyone! Thank you for your service!
Many thanks Christian for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnethical, Dishonesty and Unprofessional(Hastings Branch)
Unethical , dishonesty and unprofessional (Hastings Branch).Had an offer accepted in February 2023 with Hastings Branch. Toby Jones(Manager) was dealing with the case. For the last 6 months we have been told that the( lease holder management company) were unable to release a lease pack because there was an outstanding debt. Since then, there's been a series of excuses with the property. Miraculously, the lease pack was released soon after our second valuation which was completed on the 24/08/23. Following the 2nd valuation Toby contacted me and informed me that some else has now made a higher offer despite the property being off market according to the offer letter. In this process we lost money for legal fees ,2 sets of valuations and time. I would not recommend the Estate agency .
1/5
TrustpilotWe used fox& sons ( Gosport branch ) to…
We used fox& sons ( Gosport branch ) to market our rented house . They found a couple that moved in Dec 22. They assured us a credit check would be done and sent us the details of the tenants . December rent was paid which most of was used to pay the branch their fee. At the start of January 23 when rent was due tenant delayed due to financial problems , to then only pay part of the rent. This went on till May to then receive a letter to say tenants have been given " breathing space" . Unsure to what this was we went down to the gosport office to ask them could they give us more details on this . They had not heard of breathing space and was of no help whatsoever. We explained that these tenants have paid next to no rent , but they explained to us that credit checks had been done. Well , all I can say is their credit check that they had done was useless . We have lost thousands of pounds in rent . Spent hundreds getting a solicitor to get the nightmare tenants out . I would never use fox and sons as their services are really bad . Tenants are finally out leaving piles of old furniture for us to get rid of , more costs! . Your credit checks are useless !! If you had delved further with these tenants you would have easily found out they were in so much debt . Anyone looking to rent out their property I would strongly recommend you look elsewhere.
5/5
TrustpilotWorked above and beyond to enable us to sell our house
We tried to sell our property a couple of years ago with Fox and Sons, but then we had to postpone the sale so it was disappointing for us all. Tom from Fox and Sons in Crawley then decided to make it his life's work to sell our property 🤣 he went above and beyond to get the right buyer for us and finally it has happened so we can't thank him and his team enough. Tom never gives up and thats amazing. Abi, who is the Senior Branch Administrator at Crawley then went into archives to find previous reports which we desperately needed for the solicitors. Nothing was too much trouble for her and they still had them which was amazing. The new manager there Rebecca, has turned this company around and I couldn't recommend them more. Big pat on the back for you all 👏👏
5/5
TrustpilotI have to say how helpful the staff…
I have to say how helpful the staff were at the Bognor Branch of Fox & Sons. They could not have been more helpful.They went out of their way to make sure my mum's sale went well, and she had tricky buyers to say the least, but all the staff were exceptional. They keep me updated with the progress and helped out with all the negotiation between all parties involved.My mum was getting very stressed with everything and they all helped to ease the pressure and situation.So I want to say on behalf of my mum and myself a BIG THANK YOU.
5/5
GoogleThanks to Emma and Nicole I was able to get my offer accepted on my dream first time buy and a brilliant interest rate on my mortgage! So glad I spent the time talking to them as they’ve helped loads!
5/5
TrustpilotFast service
Team members are keen and motivated to help find lodgers. The process was quick and efficient
5/5
TrustpilotWinton branch for Letting is second to…
Winton branch for Letting is second to none. Excellent and professional service.
5/5
GoogleJoshua Carey, one of the efficient member in Team. Thank you so much for making my dream of home come true.
Thank you Febin for your amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWish I could give no stars- Southampton
Wish I could give no stars. Moved into my flat in April to discover a myriad of issues, all were reported to them. Nothing has been done since then despite constant chasing, leading to myself being trapped in a room due to a broken door and fire and rescue needing to be called out, resulting in more damage. Landlord also let herself into the flat without prior warning as Fox and Sons told her it was okay- incredibly illegal and a breach of contract, fortunately I was off sick on that day to catch her. Spoke to the branch about it just to be shouted at down the phone by Nicola who works there. DO NOT RENT FROM THESE PEOPLE!
5/5
GoogleKept us updated of every part of the process and went out of his way for things that he shouldn’t have to do in the first place. Move help then any solicitor. Highly recommend and we will use for remortgaging.
Hi Rob! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleJosh gave a clear and professional explanation of the property I went to view, and has been prompt and easy to deal with in all of our subsequent communication.
Thank you for your kind words Keir! We're delighted to hear that Josh provided you with clear and professional service. We appreciate your feedback and look forward to assisting you further. Best regards, Lucy, Customer Relations.
5/5
GoogleReally pleased with the service we received from Josh. Kept me updated throughout and thoroughly explained everything to us when viewing the property and the stages afterwards!
Thank you for your excellent 5* review and kind words of our dedicated team Lauren. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCrawley branch
Crawley branchDo not go near this agency with a barge pole! From the outset promised a open day with a list of 500 people they would be phoning who would be interested (no open day happened) to over valuing and writing the contract that no matter what I sold the house at I would still pay the fee on the value they had put on it initially which was wildly over valued. Total scam and nothing but lies. The office is useless, they do not communicate at all and they have no professionalism at all. A total shambles and scam, worst mistake I’ve made choosing these cowboys to sell my house! USELESS!!
5/5
TrustpilotI have been with Fox and Sons (Winton
I have been with Fox and Sons (Winton, Bournemouth, BH7) for several years and what made the experience good is two key members i.e. Kelsey and Karen Akerman. Their service is exceptional in they respond same / next day to any query, are happy to action bespoke requests and sort matters when required. They keep me always keep me in the loop and are transparent and honest. They really make a difference to the Landlord experience.
5/5
TrustpilotSale of my property
Today i completed on the sale of my property selling through Fox and Sons Crawley branch. I would like to thank all the staff at the branch for their support through the process and helping me to secure the sale within weeks of the property going on the Market. Abigail have been amazing keeping me informed and answering all of my questions i would definitely recommend Fox and Sons Crawley for selling your property.
1/5
TrustpilotDO NOT USE
DO NOT USEI rent out a property via fox and sons and the service they have provided to me as a landlord has been terrible. They work on behalf of tenants rather than the landlord and I have had a number of issues.BEWARE of their 6 months notice period which is hidden within their terms of business and not clearly explained at the outset. So even if you raise issues and want to swap to another agency you’re stuck with them for 6 months.I’d highly suggest using another agency landlords!!
5/5
GoogleBinal has been very helpful, communicative and professional throughout the process.PositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
