Fox & Sons Southampton Land reviews

★★★★★ 1/5

Trustpilot

I made the mistake of going with Fox and Sons, Bexhill

I made the mistake of going with Fox and Sons in May, and they turned out to be terrible. I dumped them and went with another estate agent. That would have been the end of it, and I wouldn't have left a bad review but... I specifically asked for them to remove my details from their system, and not receive any marketing. Low and behold, I started receiving marketing calls today. So, here's my review of them; Terrible photos, and I had to take my own high def' ones in the end, and even those, they managed to pixelate and screw up when they put them on the web. Even though I showed them round, they kept sending agents to viewings who hadn't been here before, and had no idea where anything was (a large sprawling property). They push all their own financial services and conveyancers, who are rubbish, and have numerous bad reviews on the internet. I had no idea who was in charge, or who I was dealing with from week to week, and they lied about their database of potential buyers. In any case, if I receive any more marketing calls from them I am reporting them to the police for harassment. Don't use them.

Sue · 14 March 2024

★★★★★ 1/5

Trustpilot

No respect for GDPR

I made the mistake of calling to view a house with fox and sons. I then decided not to go ahead and have not stopped receiving calls or emails since. I have repeatedly asked to be taken off their contact lists and for them to delete my data from their records but to no avail

Sinead · 29 September 2023

★★★★★ 5/5

Google

Reliability at its peak. Joshua's reception alone makes you feel comfortable to ask questions. He was of great help to us , by his swift replies, we secured a Property without hustle

Kennedy · 3 December 2024

★★★★★ 5/5

Google

Binal patel is dealing my house.If there is any complaints or any repairs in my house. Iam informing to binal.She is responding very quickly.Iam getting quick response and iam happy for staying in this house.Thank you binal Patel.😊 …

Challapalli · 11 August 2024

★★★★★ 5/5

Google

Joshua Carey & Binal Patel have been amazing throughout the process. Their system are efficient, responds to emails quickly and provide clear communication. Within less than a week, we have had referenced completed & signed our contract. Thank you.

Honnor · 11 August 2024

★★★★★ 1/5

Trustpilot

GDPR data breach

My property is for sale with another estate agent. Fox and Sons have my details as they were one of the agents I invited to make a valuation. I didn't mind them phoning a few months later asking if I would reconsider and use them. I politely declined and told them I would contact them if interested and under GDPR regulations remove my data from their records. They promised to do this but have phoned again. Is this a GDPR data breach? Probably..Will I use them after this latest call? No. Will I be rude and make a complaint about a data breach if they call again? Certainly. Pushy

Grahame · 9 February 2024

★★★★★ 5/5

Google

Excellent, caring agents who provide the best service. Always professional and will no doubt help you find what you're looking for. Harry was my agent and I couldn't be happier. He is very knowledgeable, friendly, and always responsive. I would highly recommend this branch and their team. A great experience all round. Thank you Harry and Alice.PositiveResponsiveness, Quality, Professionalism, Value

M · 10 November 2020

★★★★★ 1/5

Trustpilot

if you are a buyer avoid them

Appalling service. I had an offer accepted on an apartment in early August and as of Sept 10 had still not heard from them. Phone calls and emails go unanswered. when I finally got one of them on the phone his reaction was the immortal words - well if you need to pull out then do that. If you are a buyer avoid them like the plague

Johnny · 20 September 2024

★★★★★ 5/5

Google

I found Grace the Sales Manager to be highly knowledgeable, efficient, friendly and professional. She followed up with me promptly and was overall pleasant to deal with! Thank you Grace, I wish you continued success.

Vincent · 10 November 2023

★★★★★ 5/5

Trustpilot

The Lords

Our overall experience was very positive, all members of staff were friendly & informative. It was always good to get feedback & on several occasions to chat to the viewers as they arrived to advise them on local amenities. We would recommend Fox & Sons Wintonfor advising us from the beginning to the end of the sale of our property. A special mention for Tom, for his professionalism.

Bournemouth · 24 March 2022

★★★★★ 4/5

Google

My name is Maryna. I recommend Fox&Sons as a professional estate agent company. We move into our property very quickly and softly. I have worked with letting agent Erin Marriner.

MARYNA · 18 November 2024

★★★★★ 5/5

Google

I am dealing with Joshua Southampton office. He is very good in following my case finding me a lot of property saving a lot of my time. Thanks again Joshua

Kaewtong · 9 November 2024

★★★★★ 2/5

Trustpilot

Applied for an MIP with local firm…

Applied for an MIP with local firm thinking would get a more personal service. Tried back in early July and no response for a few days so decided service was not great! Wanted a responsive service. Then decided would have another go and sent salary slips as requested to the broker 19th July. No response at all to date! Now going to go to an online national service.

JG · 1 August 2024

★★★★★ 5/5

Google

We had a viewing with Josh at an apartment we loved and asked him to work his magic and he did! We got the apartment and all paperwork has been painless and greatly dealt with.

Mariona · 11 August 2024

★★★★★ 5/5

Google

Many thanks to Fox & Sons, and Joshua Carey in particular, for a friendly and efficient start to agreeing a tenancy; everything explained clearly and dealt with quickly. A good experience all round.

Liam · 10 September 2024

★★★★★ 1/5

Google

Keep away from this company there saving properties for there self’s and under valued some to get it cheaper and over valued others they are very sly be careful keep clear

Manor · 10 October 2024

★★★★★ 5/5

Google

I do not have proper words to express our huge gratitude to George Jones, a mortgage advisor from Fox and Sons Estate. With your professionalism you made our dream to come true-we have our own house already! THANKS

Nadezhda · 12 June 2024

★★★★★ 5/5

Google

excellent service from all the team right from the start very professional Holly was very helpful and always returned my calls promptly thats very unusual these days better than waiting two days for a return email, when there was a slight problem John, Hollys manager explained everything straightaway. Bruce SalakPositiveResponsiveness, Professionalism

Bruce · 9 January 2022

★★★★★ 1/5

Google

Called up about a property and arranged a viewing, called to confirm the day before and received a confirmation text. Turned up on the day on time and waited for 15 mins and then got a call saying my viewing had been cancelled. AVOID. too chaotic and unorganized

Josie · 10 November 2023

★★★★★ 1/5

Google

Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find somewhere to live decided to book a train anyway to view the property…From Cheltenham!! An £87 ticket! Only to be told that the property is no longer available. They only told me this after I rang them constantly, as they didn’t even bother to call. AVOID these agents at all cost! Will never use them again!

Ben · 10 November 2023

★★★★★ 5/5

Google

I have been dealing with Leah for a number of months. Having dealt with many Mortgage advisors in recent years I can honestly say Leah provides a top tier service. Her dedication to providing a tailored package that suits my needs is second to none. I have been able to assess many options without being rushed, had all costs explained in simple terms and finished with product that I am satisfied with. Great job Leah, Fox and Sons should be grateful to have you as an employee. Thank you for your hard work!

Sam · 10 November 2023

★★★★★ 1/5

Google

I have delayed writing this review as I’m not one to typically do so. However I am fed up now and feel this is the only resort. The house I bought was listed with Fox and Sons but I bought it through another agency. I phoned Fox and Sons to let them know about the completion of the sale and to get their sales board removed back when I got the keys in may 2022 and was told it would be collected. When I moved in around September it was still outside laying down in my front area. I then called again to have it removed and they said they would get back to me. Fast forward to January and it still was not removed. I called again in January/February to complain about this delay and to request again that their board be removed. I was told a manager would look into the request and the board would be collected ASAP. It is now March 2023 and I have not heard anything back nor has the board been collected. I believe this shows Fox and Sons simply do not care as what else would be the reason for the board to still remain on my property for 10 months.

Jessica · 10 November 2023

★★★★★ 1/5

Trustpilot

Filthy, Mouldy Flat

At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.

Ms · 22 December 2025

★★★★★ 5/5

Google

George Jones, mortgage services consultant , is the best I have ever met! He is always attentive to my letters and requests, found the best deal. I highly recommend him!

Marina · 10 October 2024