Trusted Agent profile · Southampton
★★★★★
811 reviews across 3 platforms
34 London Road, Southampton, SO15 2AG, SO15 2AG
Part of Fox & Sons, see every office.
Fox & Sons's office in Southampton, at 34 London Road, is rated 3.7 out of 5 across 811 reviews on three platforms, including 380 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
GoogleOlivia was so helpful, professional and always willing to listen and deal with my sons purchase in a manner that made us both feel at ease. Very responsive and always a follow up call to assure all was going well. One can not believe that she relatively new to this position, certainly a natural and will definitely move on through the Company.PositiveProfessionalism
5/5
GoogleJosh from Fox and Sons was perfect for my letting experience! Answered all my questions and took me through the process until fully understood, would recommend him as the one for all your rental needs.
Thank you Joey for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service! They organised professional photos and I accepted a bid within five days of my flat being advertised. Since then Emily D has been fantastic chasing solicitors and providing a link between me and the buyer. I would highly recommend Fox & Sons, you are in safe hands with Emily for sure!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotI had a good experience buying a flat…
I had a good experience buying a flat represented by Fox & Sons in Hastings. All the staff, especially Alex, Dan and Charles, were very reactive when I had queries per email or the phone and were very helpful in making sure tradespeople had access to the flat throughout the process when checks had to be done. They made the transition very easy.
1/5
TrustpilotWorst estate agent I’ve ever used
Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years
1/5
TrustpilotThey just lie, also supported by management, despicable
had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.
5/5
GoogleI was first met by josh, and he was very polite and professional, I had problems with pc at home, so came into shop and gosh help me fill out all that was needed. Top man Regards Michael Baker
Thank you for taking the time to leave us your 5* review Mick! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFast and reliable reliable 👌 …
Thank you for your kind words! We take pride in providing fast and reliable service to our customers. Your satisfaction means everything to us. Best wishes, Lucy, Customer Feedback and Support Team
2/5
TrustpilotDisappointing experience
Disappointing experience. Fox and Sons (and their parent company Sequence) have done a very poor job for us. Emails went unreplied, questions unanswered, very slow to do their jobs etc. After 5 months I threatened to pull out of the purchase and voila, they started to chase client and solicitors.
5/5
GoogleI highly recommend Fox & Son’s Southampton. I bought a property through them and their service throughout was prompt and helpful. Aaron Cassidy was extremely helpful and made the process feel a lot easier when things went wrong with solicitors. He was always very quick at responding to any queries I had. I recommend using them for a professional service - and ask for Aaron if you can!
1/5
TrustpilotLuke Hallewell from Fox and Sons
We had Luke from Fox and sons in Hastings round to value our property and at the time he was very nice and knowledgeable. We had in total three agents round who all valued the property about the same. After this we had some conversations with all agents and decided not to go with Fox and sons as after speaking with people knew they advanced us of their very unpleasant experience with them.we Emailed Luke at Fox and Sons to say thank you for your time but we have decided to go another route , below is a copy of the response we got back from him.Notice all the exclamation marks and how he tries to make us feel guilty about going elsewhere !“ Good Morning, What’s the reason for going with another route? I have worked so hard to have given you the best fee anyone has ever had from a fox and sons even better than what my own sister was able to get!! To do this I had to have a long meeting about it with my area manager to get approved! We have the biggest reach in the town due to our offices across the UK and have the best client care set up in the town. I know you had two other agents out one is yet to sell a house over £375,000 this year so I wouldn’t go with them!!I keep getting clients of the other agent you had who claim to be the best in the town, calling me up to take the property on as they haven’t heard from them and been made to do viewings themselves!! They claim they are too busy this is due to them having to many properties to manage this can be seen as they are known for having the highest fall through rate as well. The route you have decide to take I hope works well for you but if you need my services in future once being on with another agent I won’t be able to get the fee lowered again. This is a shame as you had mentioned you would use us if we could do £6,500 including vat and I actually managed to get it to £6,000 including vat. Kind Regards,Luke HallewellValuer 33 Havelock Road, Hastings, East Sussex, TN34 1BET 01424 722177
5/5
GoogleFox and son's made the move into my rented accommodation easy and stress free. Everything was sent to me via email and made as simple as possible. Harry was my point of contact and made the whole transition clear and straight forward for me, offering help and guidance every step of the way. Overall a very pleasant experience.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAs a company to date they have been very professional, and helpful with enquiries and followups. The young negotiator, Jimmy, who attended a recent viewing was well dressed, prompt, polite and very understanding. We look forward to making a successful sale via the team.
Thank you for taking the time to leave us your 5* review Mike! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs a first time buyer I was super anxious going into the process, but Emily was super helpful with answering all my queries making me feel relaxed. Thanks for all the help, will be using the branch again if needed!
5/5
GoogleWe viewed a property with Fox and Sons and we were lucky to have Joshua showing us around. He was very welcoming and helpful, answering all our questions and providing us with further support when needed!
Hello Sarah-Jayne, thank you for your wonderful 5* review! We're delighted to hear that Joshua provided you with such a welcoming and helpful experience. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery nice ,and kind person
Thank you so much for your kind words! We strive to provide exceptional service and we are thrilled to hear that you had a positive experience with us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleOne of the worst letting agencies in Southampton! We rented a flat through them for 3 years, and despite the rent going up every year no maintenance was ever done. We were assured that the maintenance work needed will be done before we moved in(there were tiles missing in the bathroom and pipes were visible, sometimes even leaking)however 3 years later nothing was done. When it comes to them helping with any repairs they just tell you to call their maintenance company who never picked up or replied to emails. Overall dreadful experience and their customer service is incredibly bad. Avoid them at all costs.NegativeQuality, Professionalism
Hello, we are very sorry to hear that you believe the service of our Fox and Sons Staff was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@fox-and-sons.co.uk and we can look into this further for you.
1/5
TrustpilotThey were the worse letting agency
They were the worse letting agency that I have worked with, they don't report things from tenant to landlord and vice versa, they are just on the landlord side and not as a in between person to mediate, they don't do their work properly, are very unprofessional, avoid at all costs to work with this people, there are loads of letting agents to work with(Reviewed) One day after I posted this review, Fox & Sons decided to leave a review on google as I'm a tradesman and guess what, they rated me 1 star without having any contact with me in my area, just so you can see how unscrupulous and vengeful this people are, avoid! avoid! avoid! still haven't received my deposit after almost 2 months I left the house I rented through them
1/5
TrustpilotWhen Fox and Sons get your email and…
When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
5/5
TrustpilotScarlett Hepburn
I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.
5/5
GoogleAm going to share my experience about one of the staff member of fox&sons Mr Joshua Carey. He is very nice and explained each and everything whatever I want to know about property.
Thanks Gagandeep for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful customer service
Thank you for the positive feedback! Our team is dedicated to providing exceptional support to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe recently bought an investment property that Fox & Sons were selling. Samantha was a pleasure to deal with . She was friendly, professional and proactive throughout the transaction. She dealt with any questions or issues we had very promptly. Ww would definitely go back to Samantha at Fox & Sons if we buy another property.PositiveResponsiveness, Professionalism
5/5
GoogleLeah Black was very helpful, providing a comprehensive explanation of how mortgages worked, how much i could borrow and the different types of mortgages. i was completely new to this and left with a good understanding. would recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox & Sons Southampton Land hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
