Every review we hold for the Southampton office, from every platform, shown as written. First names only.
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5/5
GoogleIt was really lovely,agent Harley was amazing in showing and explaining every part of the of the house, he was polite and accomodating, job well done, transaction was smooth and less stressful. ππ» β¦
Wendel Β· 22 October 2024
Agent replied Β· 25 October 2024
Hello Wendel,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Harley provided such an excellent and smooth experience for you.
Best regards,
Lucy, Customer Relations Team
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1/5
GoogleVery disappointed with the customer service, I have Been trying to contact the office for 3 days too acquire a rental property they have advitised, while been consistently being redirected to voicemail, like I said very frustrating and disappointing
Deborah Β· 10 February 2026
Agent replied Β· 10 October 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHarley was very professional and efficient during my move, highly recommend using fox and sons. Thank you Harley for all your work. Wish you all the best in the future!
Morgan Β· 11 December 2024
Agent replied Β· 25 October 2024
Hello Morgan, thank you for your wonderful 5* review! We're delighted to hear that Harley provided professional and efficient service during your move. Wishing you all the best in the future as well! Best regards, Lucy, Customer Relations Team
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5/5
GoogleDealt with Abbey fidgeon from the bitterne Southampton branch, from start to finish she was fantastic and helpful. Great experience and she had done all the hard work before I had time to ask questions. Mega impressed. Give the girl a promotion.
Tom Β· 28 May 2024
Agent replied Β· 25 October 2024
Thank you for leaving us your superb 5* review tom murphy. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThe whole team at Fox & Sons were incredible during my purchase, after long delays. They still stuck by me and kept pushing. Lillie & Chris are 2 of the kindest & most patient people. I would highly recommend them and the whole team to anyone!
Anais Β· 22 November 2025
Agent replied Β· 23 December 2025
Thank you so much for your kind words! Our team takes pride in going above and beyond for our clients, no matter the obstacles. It was a pleasure helping you with your purchase and we are thrilled to have earned your recommendation. Lillie and Chris are truly exceptional and we are lucky to have them on our team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHarley was awesome. Thanks for being so kind and professional
Afolashade Β· 11 July 2025
Agent replied Β· 22 October 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWould recommend 100%. Secured a home to let within days which was a huge relief. Quick easy and very professional. The staff at bittern are super friendly and so caring of their clients. After dealing with multiply estate agents looking for a let , this was the first one who actually communicated well and in a timely manner. We felt important and cared for throughout the process and still feel cared for now. 100% use this team for finding a let, you wonβt regret it.
Annemarie Β· 25 September 2024
Agent replied Β· 25 October 2024
Thanks for the excellent 5* review and recommendation Annemarie! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI just rented a new home and the process was very quick and smooth. Harley managed everything professionally and answered all my questions promptly. The house is peaceful and hassle-free. Highly recommend!
Nergis Β· 10 March 2026
Agent replied Β· 10 October 2026
Thank you for your kind words! We strive to make the renting experience as easy and stress-free as possible. We're so happy you're enjoying your new home and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHarley was very supportive in assisting us with viewing.
Drewmistpool Β· 16 July 2025
Agent replied Β· 25 July 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleDion was very helpful and made my viewings easy. She was attentive and understanding towards my house preferences and was kind enough to take me to the viewings in her car which saved me a lot of time. On top of that, she was never pushy. Thank you.
Maheshkumar Β· 26 October 2023
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI recently benefited from the wonderful service offered by Fox and Sons. Katie was my contact person and she led me to rent an apartment in a great area. She kept me up to date will all the information I needed and planned all my viewings around my schedule. Her cheerfulness and willingness to help was so relieving and she went out of her way to help solve petty challenges that cropped up in the process.
I will recommend her services any day.
Emmanuel Β· 26 October 2023
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5/5
GoogleGreat service, highly recommend the branch's broker, Chris Stockill for his excellent and efficient advice. And also Tom, who presented properties in a professional and honest manner.
Sara Β· 10 April 2026
Agent replied Β· 10 October 2026
Thank you for your positive feedback! We're thrilled to hear you had a great experience with our broker, Chris and Tom. We strive to provide excellent and efficient advice to all our clients. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleHarley was fantastic at my viewing a few weeks ago, no questions asked got to the point and provided all the information I needed. Highly recommend
Daniel Β· 4 December 2024
Agent replied Β· 8 December 2024
Thank you for your 5* review! We're thrilled to hear that Harley provided you with all the information you needed and made your viewing experience fantastic. Your recommendation means a lot to us Daniel. Best regards, Lucy, Customer Relations Team
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5/5
GoogleHarley demonstrated a high level of professionalism and was extremly helpful throughout my move. I strongly recommend Fox and Sons. Thank you Harley for your efforts.
Leowillmot15 Β· 3 December 2024
Agent replied Β· 8 December 2024
Thank you for your wonderful 5* review! We're delighted to hear that Harley's professionalism and helpfulness made your move smoother. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
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5/5
GoogleHarley was great and welcoming.
Jopherson Β· 9 August 2025
Agent replied Β· 8 September 2025
"Thank you for your kind words, we're thrilled to hear that Harley provided you with excellent service and a warm welcome. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleFox and Sons team are great and they helped us get our spacious home in no time. Itβs Exactly what we needed. Thanks Abbeyπ!!!!we love our new π‘ β¦
Rachel Β· 25 September 2024
Agent replied Β· 25 October 2024
Many thanks for your outstanding 5* review Rachel. Best wishes, Lucy, Customer Relations.
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5/5
GoogleExceptional service.
A big thank you to Katie and Abbie for letting our property quickly. The service was professionally provided and very stressfree. They did everything they promised and kept me updated by phone and email. I will definitely use them again.
David Β· 29 January 2024
Agent replied Β· 25 October 2024
Many thanks for your fantastic 5* review David. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFox and Son were very knowledgeable, patient and really listened to what we needed. Very helpful and professional. Thank you very much for your help. Highly recommended
Hang Β· 18 October 2024
Agent replied Β· 25 October 2024
Thank you so much for your kind words and the 5* review Hang! We're delighted to hear that you found our team knowledgeable, patient, and professional. Best regards, Lucy, Customer Relations Team
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5/5
GoogleHarley was very professional efficient and polite and my viewing. Highly recommended using fox and sons when viewing
Joyce Β· 21 February 2025
Agent replied Β· 10 October 2026
Many thanks Joyce for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHarley has been fantastic would highly recommend him, he has been super helpful and put us at ease with any worries we may of had
Louise Β· 3 November 2024
Agent replied Β· 10 November 2024
Thank you Louise for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBrilliant service. I called fox and sons and spoke to Corrin interested in a property but yet to have my house valued or put it on the market. Corrin managed to get me the house I love, valued my house at a price I was very happy with then sold my house for 10k over the asking price. Very pleased would highly recommend. Thanks again to you and all the team at the bitterne branch
Sheldon Β· 26 October 2023
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5/5
GoogleI am delighted with the high standards and professionalism of Fox & Sons. I have been a landlord for many years and am so pleased to be in the care of such an excellent team. In every aspect the service
is excellent!
Chez Β· 10 October 2025
Agent replied Β· 10 January 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThank you all for doing such a great job. The team worked really hard to get our property sold and kept us up to date with every development. They were always happy to talk and advise if I popped into the branch.
Michael Β· 10 October 2025
Agent replied Β· 10 October 2026
Thank you for your brilliant 5* review and thank you for your kind words Michael. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI really like how professional Herley is. Very kind and helpful π β¦
Victoria Β· 10 March 2025
Agent replied Β· 22 May 2025
Thank you for taking the time to leave us this great 5* review Victoria. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.