Fox & Sons Bitterne reviews in Southampton

★★★★★ 5/5

Google

As first time buyers, we were nervous and did not hold much knowledge on the process of buying a property. We had one meeting with Chris Stockill and was shocked at what was available to us and that buying a home was a very real thing we could achieve! We viewed a house with Lillie (who is awesome) and felt so comfortable and at ease. We put an offer in and everything moved swiftly from then on, multiple members of the Bitterne Team helped on our purchase, ensuring work was completed, keeping us updated and we could not be more grateful. Problems can and did happen, but the team was prompt and reassuring throughout the entire process, so much so Chris was happy to get in touch on his day off to ensure we were doing fine for exchange and so on. The personal touch made the process enjoyable, which can be so rare buying a home. A huge thanks to the entire team for your kindness, professionalism and our lovely gift box.

Annalise · 3 November 2025

★★★★★ 2/5

Google

Good at the sales pitch. But be warned they will book viewings out of your requirements continuesly. DO NOT use there recommended Lawyers, you will told they are local & pop into branch. Well they are not & they are useless. Give them some due , they will get you a buyer , but as soon as that happens communication is poor at best. Wouldn't recommend or use again, they just add layers of stress that's just not needed.

Jason · 16 September 2025

★★★★★ 2/5

Google

This company is overall semi-okay, depending on who you deal with. We recently purchased a home through them which seemed very good at first, but during the purchasing process they didn't seem to know what was happeningat any stage of the purchase. Which was frustrating as we were eager to move, so we're the people selling to us. Additionally, once we moved in, we had a CCTV system that had parts that the removal men packed. Once the items were returned to us, we had a suspicion that something was missing that prevented it from working. Over nearly a 3 week period, my partner sent emails to them, which they ignored, on the last e-mail she included the branch manager, of which she had no reply either. With no reply, we contacted a security firm which meant we had to tie into a 2 year contract for £228 just to get them out, or it was approximately £320 just for a visit. The company identified immediately upon walking in the door, that there was a cable missing and proceeded to aquire one for an additional £54. Following this, I sent an e-mail to someone at the branch explaining what we had just paid out for, finally someone came back to us to explain that they had contacted the previous owners and the cable was being sent back to us. By this point the cable was useless, as we had already got a new one fitted. I then explained this to Fox and Son, and asked that it only seemed fair for a contribution, as after 4 emails this could have been avoided, and it was caused to their lack of communication, oddly enough that e-mail was ignored also. Finally, on the day we moved in, we sat outside the property for over an hour waiting to go and collect keys. We later rang them, only to be told that the keys were left in a lock box behind the gate, which lacked that personal touch and killed the excitementof going to collect keys. Especially after finding out the owners of our previous home were welcomed into their branch with flowers, wine, and to obtain keys. A home is a huge purchase, the biggest in anyone's life, and this company seems to have lost that personal touch that it should be offering it's buyers. Which is a shame for those who are excited to buy their first home, or any home.

Andrew · 1 September 2025

★★★★★ 5/5

Google

I chose 3 Estate Agents in the Bitterne area to do a valuation. Fox and Sons have to be called 'outstanding' From the outset I received confirmation by text & email regarding date and time, plus information for me to absorb in the meantime which was very useful. Jayden Davies telephoned me the day before just to make sure all was in order and whether I had any questions. He was 'bang' on time for his appointment. Jayden is one of Fox & Sons Residential Sales Managers. He was very pleasant, very smart, professional and very knowledgeable. After looking around the property he was able to sit down and explain his thinking with regard to price and how best to market the property. There were three marketing methods, which he explained in full, giving his advice on which he thought most appropriate for us. From a Seller's point of view, he immediately put you at ease with his manner and confidence. There was nothing at all pushy about his methods, he did not come armed with volumes of paperwork just good groundwork and common sense. I requested the valuation by email, which I received the same day. I would like to highly recommend Fox & Sons Bitterne and definitely Jayden Davies. Thank you so much for making things so simple. Barbara Geary

Barbara · 10 July 2025

★★★★★ 5/5

Google

I’ve been dealing with Lillie from the Bitterne branch who has been absolutely brilliant! Answering all my questions, offering advice and being a true professional. She even arranged a viewing at 5.30pm on a Friday which is unheard of! Thank you Lillie for being so wonderful. A true asset to Fox & Sons!

Hannah · 20 September 2025

★★★★★ 5/5

Google

Chris and the team were all very helpful and professional at all times . Even with our difficult buyers they were always there pushing and asking questions and were always ready to get involved in resolving issues . so thanks fox & sons team

Chris · 3 November 2025

★★★★★ 5/5

Google

I couldn’t be more satisfied with their service. From the very beginning, their team was incredibly professional, friendly, and responsive. They kept me updated throughout the entire process and were always available to answer any questions I had. Special thanks to Abbey for going above and beyond to ensure everything went smoothly. Her professionalism made the whole experience stress-free and enjoyable. I highly recommend Fox and Sons to anyone looking for a reliable and efficient letting agent.

Jenny · 26 August 2024

★★★★★ 5/5

Google

Abbey at Fox & Sons Bitterne was fabulous! Her communication was great, attention to detail equally matched her communication. She took note of our concerns regarding losing another property, went above and beyond to get the paperwork over to us prior to viewing, quickly sorted everything else out and we got the keys promptly. Abbey was approachable throughout the process, kept us well updated etc. Would not hesitate to recommend to anyone and when we eventually come to move out, I would not hesitate to use her again :)

Jamie · 28 May 2024

★★★★★ 5/5

Google

Abbey couldn’t have been more helpful during the lettings process. As a landlord, I’d highly recommend her. Her communication was excellent and she was thoughtful and proactive. She went far beyond the call of duty at times to support me e.g arranging a last minute EICR at reasonable cost and doing everything within her power to support me with some last minute hiccoups. Many thanks Abbey!

Adèle · 6 November 2024

★★★★★ 5/5

Google

Had our first viewing this evening and Harley was lovely. Very professional and very patient with us and all of our questions. Crossing our fingers we get good news🤞 …

Andrea · 19 November 2025

★★★★★ 5/5

Google

I had the pleasure of working with Abbey to find and secure my new tennancy, and I couldn't be more satisfied with the experience! She showed an understanding of our needs and preferences, making the entire process smooth and stress-free. Abbey was incredibly responsive, always quick to answer my questions and provide updates. I highly recommend Abbey to anyone looking for a new rental.

Joshua · 25 September 2024

★★★★★ 5/5

Google

Victoria was incredible and she has much experience than the others in my opinion. In addition, she is very helpful and understand my circumstances and work for us quickly. All the best for you Victoria in your life and your career.

Hardy · 10 July 2025

★★★★★ 5/5

Google

We are extremely impressed with the service of Fox and Sons and Iamsold. We appreciated that while we were travelling that Owen, Jayden and Lillie provided their personal mobile numbers to keep us connected despite a 7-hour time difference. Their professionalism, kindness, patience and responsiveness (amidst the chaos and delays) throughout the process was exemplary. I thank them for the excellent service and support they provided and even the great solicitor referral of ONP. I especially appreciated that our best interests were always at heart. I will definitely use them again.

Dionne · 8 October 2025

★★★★★ 5/5

Google

We have had the Pleasure of working with Jayden at Fox and Sons and would highly recommend his professionalism and friendly manner. Jayden was supportive throughout our whole process Thank You

Edward · 1 October 2025

★★★★★ 5/5

Google

The service I received from Katie, Dion, Amy and Jayden was excellent! I was selling my property and was going through a very stressful time where I was unable to be physically present in the process, and they stepped in to help with everything that needed to be done. I highly recommend this team of excellent professionals who really care about clients and ensure that the job is carried out well. They are reliable, capable, competent and excellent!

Emelda · 26 October 2023

★★★★★ 5/5

Google

I cannot recommend Abbey enough for their outstanding service in quickly letting our property. From start to finish, they were professional, efficient, and kept me informed every step of the way. The entire process was stress-free and seamless, thanks to their dedication and expertise. I have no hesitation in using Abbey again for any future property needs. Thank you for your exceptional service!

Serkan · 27 June 2024

★★★★★ 5/5

Google

I can't thank Abbey and the lettings team enough for making my life so much easier. Always quick to respond and helpful when needed. They have made the process so much easier right from the start, even when things haven't been particularly smooth sailing and out of our control.

Becky · 27 July 2024

★★★★★ 5/5

Google

I have been really happy with the care and attention that I have received at the Lettings dept. - Fox and Sons - Bitterne Branch. The process of finding new tenants and the red tape side of the process of change-over has been very efficiently dealt with on several occasions by the branch. Abbey Fidgeon has been great recently. Very efficient and helpful. I would definitely recommend the Fox and Sons - Bitterne - Lettings!

Peter · 18 October 2024

★★★★★ 1/5

Google

Quite possibly the worst estate agents we have EVER dealt with. The lettings team are rude, unprofessional, incompetent and offer zero support to tenants. During a 1.5 year tenancy, I don't think we went a month without having to get another issue looked into. Communication was terrible, no courtesy phone calls/emails - you constantly had to chase to get an answer and even then they barely knew what they were doing. They lied continually in emails so always contradicted themselves, dealing with Tyler & Gary was like dealing with toddlers and it was just exhausting. It seems professionalism and customer service just isn't at the forefront of what Fox & Sons do. Avoid at all costs.NegativeQuality, Professionalism, Value

Alice · 26 October 2021

★★★★★ 1/5

Google

Wish I could give 0 stars. I have never dealt with a worse agency, they never reply to emails and very rarely give you call backs when they say they will. Their communication is atrocious, horrendous customer service, how do you buy a property when the agent is completely ignoring you. It is already quite stressful to try and buy something, Bitterne Branch have been absolutely no help in making this process easier. Never been treated more poorly...

Dee · 8 March 2025

★★★★★ 5/5

Google

Harley was super helpful!

Adam · 2 December 2025

★★★★★ 5/5

Google

Harley was extremely polite and efficient during both my viewing and move. All questions were answered and there were no concerns whatsoever. Highly recommend Fox and Sons and Harley if you are looking to move.

Sam · 15 December 2024

★★★★★ 4/5

Google

Really helpful and always answered the phone if we had any questions. Massive thank you to Harley for sorting everything out.

Jack · 2 June 2025

★★★★★ 5/5

Google

Had an amazing experience with fox and sons, our move wouldn’t have been possible without them! Chris the mortgage advisor was so informative and Lillie really gave our case all the attention it needed to make it go through smoothly😊 couldn’t of asked for a better service from the team! …

Joee · 16 November 2025