5/5
Trustpilotvery helpful
very helpful, informative and efficient
Agent replied · 15 June 2024
Thank you taking the time to share a review.
Trusted Agent profile · Southampton
Crest Nicholson Southampton reviews
★★★★★
1,377 reviews across 2 platforms
John Thornycroft Road, Southampton, SO19 9XF
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Southampton, at John Thornycroft Road, is rated 4.0 out of 5 across 1,377 reviews on two platforms, including 102 Google reviews rated 3.9.
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Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleThe people are good, but this is still a construction site so have to be escorted all with safety guy worn!
5/5
TrustpilotGreat from day one
The sales team from walking in on day one were very helpful, especially as we are first time buyers explaining the entire process.
5/5
TrustpilotI moved to a Crest Nicholson…
I moved to a Crest Nicholson Development two months ago (Fairfield Gardens). The house is lovely and finished to a high standard. Any snags have been dealt with quickly and efficiently. Very child friendly place with a good sense of community.
5/5
TrustpilotWe have had an excellent service so far
We have had an excellent service so far. The Sales Team were fantastic and the sales process went through smoothly. We now have moved in and the Customer Services Team are dealing with any issues we have very quickly.
5/5
TrustpilotGood customer care
Rating only, no written review.
Agent replied · 23 September 2026
Good afternoon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotDO NOT BUY A CREST NICHOLSON HOME
DO NOT BUY A CREST NICHOLSON HOME. YOU HAVE BEEN WARNED. Terrible aftercare. And if they offer to lay a free lawn it's because they chucked a load of builders rubble underneath and do not want you to see it. Tricksters
5/5
TrustpilotGood listener
Excellent!
Agent replied · 23 September 2026
Good morning Obinna, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotVery great I had visited the Show Home
Very great I had visited the Show Home. In the Highbrook view office, Julie, Sue and Car are very kind, helpful and professional.
1/5
GoogleDreadful place . Poorly built, over priced, in an awful place. Why anyone would purchase or rent one is beyond me.
5/5
TrustpilotWe've only just started the buying…
We've only just started the buying process, but it's been a great experience so far. Josh and Samantha have been very helpful.
5/5
TrustpilotI find Crest Nicholson to be a very…
I find Crest Nicholson to be a very good property developer. Since we moved in they have been thoroughly helpful. They were quick to respond to all issues and always with a friendly face.
5/5
GoogleI visited a friend in the area and I noticed it was a quite place, nice and spacious flats like my friend's flat..
5/5
TrustpilotLovely People, lovely houses
Visited their sales centre at Mandeville Place in Brampton and had an excellent experience from the ladies there. I am hoping to be able purchase there once my partner and I am ready to move.
1/5
TrustpilotNew home purchase
Having purchased a new property from this firm, it has been a terrible experience. Poorly built, no interest in after sales customer service, I am genuinely very dissapointed and would not purchase a property from them again.
4/5
TrustpilotGreat experience
We’ve had a great experience with very few snags.Any snags we have had have (almost) been resolved within the first 3 months of moving in.The house and finish is above expectation, we love it.
5/5
TrustpilotQuality building
The quality of Crest Nicholson's new-build houses is top-notch. We are extremely happy with our new house and the very few minor faults that we have found have all been dealt with very quickly.
1/5
TrustpilotAbsolutely shambolic
Absolutely shambolic. Avoid at all costs. Yes they might have the fancy brochures and photos, but problem after problem and I wish I had never stepped foot into one of their sites. Avoid, avoid, avoid.
1/5
TrustpilotDon’t buy any property from this…
Don’t buy any property from this people!!! After sale coustumer service is absolutely rubbish!!! They will do everything not to repair your property. You will end up blame for all defects!!! Absolutely Useless coustumer service!!!
5/5
TrustpilotExcellent New Home
We love our new Crest Nicholson home. We have had a good experience with Crest during the purchase of our property and would recommend them to our family and friends.
5/5
TrustpilotLewin Park
Agent replied · 15 June 2024
Good morning Hannah & Jamie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Graham, Nikki and the team at Lewin Park. Thank you for choosing Crest Nicholson for your next move.
5/5
TrustpilotSales advisors up until now have been…
Sales advisors up until now have been excellent. Very responsive, helpful and great to deal with.
5/5
TrustpilotGeneva and Victoria are very nice and…
Geneva and Victoria are very nice and professional.We had excellent service from them.We are strongly recommended!
4/5
TrustpilotNeutral Experience
Neutral
Agent replied · 3 June 2026
Good morning Tsz Ying, thank you for taking the time to share your experience We strive for excellent customer service so your feedback is important to us, we have shared your comments with our team so that we can further enhance our service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
