5/5
TrustpilotLovely team
Lovely team, very friendly and helpful, answered all our questions.
Agent replied · 15 June 2024
Thank you for taking the time to leave a review.
Trusted Agent profile · Southampton
Crest Nicholson Southampton reviews
★★★★★
1,377 reviews across 2 platforms
John Thornycroft Road, Southampton, SO19 9XF
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Southampton, at John Thornycroft Road, is rated 4.0 out of 5 across 1,377 reviews on two platforms, including 102 Google reviews rated 3.9.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
Reviews
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotCustomer experience
The team were great. Always ready to help and talk us through the process.
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
5/5
TrustpilotI haven’t seen such quality work in a…
I haven’t seen such quality work in a long time. Excellent team, Excellent job!
Agent replied · 15 June 2024
Thank you for taking the time to share your experience.
1/5
GoogleAvoid buying a flat here unless you are looking for somewhere to spend all your money on parking tickets for parking you have already paid for. Terribly managed. Buy somewhere else!
1/5
TrustpilotVery bad customer service and warranty…
Very bad customer service and warranty repair not paint the same colour as original.
Agent replied · 15 June 2024
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotGreat
Great - very happy to help!
Agent replied · 15 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotClaybourne
Staff at the claybourne site have been extremely helpful, informative and professional
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotAvoid
Avoid. 5 years later, still works outstanding on the block. Fire safety survey has come back- reveals works on external walls are required and balcony materials are in need of replacement. Residents are being forced by the management company to pay £62k to rectify
5/5
TrustpilotFriendly and straightforward house…
Friendly and straightforward house buying process.
Agent replied · 15 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotVery supportive
Katie took the time to go through all the details necessary whilst in a reservation appointment at Sketchley Gardens. She was also very happy to answer any questions and so helpful and kind.
3/5
TrustpilotGood quality homes
Good quality homes, lovely layout and you get a lot for your money. Sales team wasnt great and had lot of issues before completion.Unfortunately as with most new builds they tie you in to a management company which is tied in to your house despite being a freehold.
1/5
TrustpilotShocking
Shocking, over 100 snag items on a new home. And they are not snags, windows that don't close, doors that don't work, light fixings that fall off, a snag should be cosmetic. The total experience has been destroyed. 4 weeks into the move and still no progress to rectify.
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Bought a new build in Red Lodge, Suffolk. Efficient, organised and extremely friendly team at the sales office. No problems with the home. A few, small snagging issues that were fixed straight away! A very happy customer. Thank you.
5/5
TrustpilotGreat service
Great service, friendly staff, not too pushy, they let us go on site to view the house in progress the same day which would usually need an appointment so that was great
4/5
GoogleFriend lives there. Lot of building in progress
5/5
TrustpilotI have just reserved a house in Grange…
I have just reserved a house in Grange Meadows. The experience have been really good in general as this can only happen when you are dealing with professionals.
1/5
GoogleDon't buy a flat or house here unless you want endless parking tickets for parking you already pay for. Management are no help at all.
2/5
TrustpilotCrest are brilliant when they need…
Crest are brilliant when they need something from or untill they hand the keys over. Got snags I told them about a year ago and still heard nothing. They fix the simple ones but after that they go away and not to be seen again
5/5
TrustpilotSo far our experience has been…
So far our experience has been positive.Elle in the office has been really helpful. So far our building works look positive and we cannot wait to move into our new home!
5/5
TrustpilotWe have been extremely pleased with the…
We have been extremely pleased with the service we have received from crest. Extremely professional. Nothing too much trouble and made a stressful time much less stressful! We are over the moon with the quality and finish to our home and there continued aftercare.
4/5
TrustpilotWe love our house and development
We love our house and development. We have snags but they’re dealt with by the sales team and site manager who we regularly see with tools in hand dealing with issues on the estate.Would def recommend them! Professional and knowledgeable
5/5
TrustpilotCrest nicholson is by far the best…
Crest nicholson is by far the best developer I have dealt with. The quality of their finished products is excellent. The customer service is great they managed to deal with snags in a very timely manner. I would definitely recommend them to anyone
4/5
GooglePopped into Mettricks for a coffee whilst walking along Weston water. It was as delicious as ever, lovely attentive staff and cosy atmosphere
5/5
GoogleI visited a friend in the area and I noticed it was a quite place, nice and spacious flats like my friend's flat..
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Crest Nicholson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Southampton.
