Every review we hold for the SOUTHAMPTON office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Communication
We have had the pleasure of dealing with Ryan during our house buying process and he is so professional and super friendly.We were quite particular about what we wanted and as soon as Ryan found our house, he called us straight away and knew it would be for us.He made sure he checked in every week via phone and was always really quick to reply to emails.Great service and I would highly recommend Ryan and Charters to anyone around Alresford!Thank you!
Charley · 18 September 2024
Agent replied · 22 October 2024
Thank you Charley, this will be so well received by Ryan.
★★★★★ 5/5
TrustpilotAshley Lovell
Wanted to take the time to say how wonderful Ashley Lovell from the lettings team at Winchester was in trying to find me a new rental property when the current rental I was in was put up for sale. Ash's patience and dedication to finding somewhere that suited mine and my children's needs was relentless and he went out of his way to find me suitable properties often giving me first viewings. I would highly recommend Ash as a go-to for anyone in the Winchester area looking for a new rental property, especially those who are time-poor and want to feel more than like just another number to an estate agent - a real professional and personalised service! Thanks Ash!
Jessica · 18 September 2024
Agent replied · 22 October 2024
Thanks Jessica, Ash will be so pleased!
★★★★★ 5/5
TrustpilotA BIG thank you to Charters at Bishops Waltham
I want to thank the Charter's staff at Bishops Waltham who managed our recent property sale. The sale presented several conveyancing challenges but staff were there to guide and support us along the way. They quickly updated us with any developments and responded immediately when we had questions. While everyone worked to achieve a completion I would like to thank Andrew Stephen, and Nathan for their friendly approach and professionalism throughout. I would recommend Charters without hesitation.
Natalie · 3 November 2024
Agent replied · 25 December 2024
Thank you Natalie, we really do appreciate the review.
★★★★★ 5/5
TrustpilotDream come true
We recently purchased a home through Charters, and Stephen Henry was our Sales Progressor. I can confidently say that he did an outstanding job throughout the entire buying process. Stephen kept me informed every step of the way, even when others, including my solicitors and the agency I chose to sell with, failed to do so. I am 100% sure that without Stephen's dedication and hard work, I wouldn't have secured my dream home.I cannot recommend Stephen Henry from Charters highly enough. He is the epitome of kindness, honesty, and hard work. I only wish I had chosen him to handle the sale of my previous property as well. If you are looking to buy or sell, Stephen is your go-to person. He will go above and beyond to help with everything. Thank you, Stephen, for making my dream come true!
Aleksandra · 2 September 2024
Agent replied · 22 October 2024
This is wonderful news! All the best for the future.
★★★★★ 5/5
TrustpilotWe had the pleasure of working with Paul at Charters
We had the pleasure of working with Charters and Paul Stephens from the Winchester Office as our agent, and we couldn’t be happier with the experience. Paul’s kindness and commitment ensured that buying our home was as smooth and stress-free as possible. The entire agency was prompt in responding to our messages, addressing our questions and concerns with clarity and professionalism. Paul's expertise in the housing market was evident, and his guidance throughout the process was invaluable. What could have been a daunting experience turned into a positive one, thanks to Paul's dedication and attention to detail. We highly recommend Paul and Charters to anyone looking for a reliable and supportive agency. The team is not only excellent at what they do but also genuinely cares about their clients. We found our perfect home and are incredibly grateful for their assistance.
Amar · 28 August 2024
Agent replied · 22 October 2024
Amar, thank you for the review. Paul will be overjoyed to hear about your feedback!
★★★★★ 5/5
TrustpilotThe service provided by Charters was the marketing and selling of my property
The service provided by Charters in Winchester in selling my apartment has been professional and diligent throughout the process. All of the staff that I dealt with were friendly, approachable, knowledgeable and efficient. There was always a proactive approach and and I always felt comfortable that they were dedicated in finding potential purchasers for my property. Having found a buyer the follow up process has continued efficiently in the delivery of the conveyance process.
Kevin · 28 November 2024
Agent replied · 25 December 2024
Thank you Kevin. Congratulations on your sale.
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to the Charters Team in Romsey for helping us with the very smooth sale of my Mum's property recently. I would like to thank Tom Harper especially for finding our final buyer and keeping us informed of progress. Also a big thank you to Katie Taylor, Sales Progressor who kept us informed each step of the way once a sale had been agreed, liaising with all parties involved and being there to answer any questions we had.I would have no hesitation in recommending Charters to friends and family in the future.
Heather · 23 August 2024
Agent replied · 22 October 2024
Thank you, Heather, for the review. We are so pleased you found our services to be helpful.
★★★★★ 5/5
TrustpilotHighly recommend Charters
Highly recommend Jake in Chandler’s Ford Branch. His patient, proactive and responsive are much appreciated. My family and I moved from city with high-rise buildings to UK which is totally different concepts of residential properties. Charters has provided chances to show us different type of property and the areas. It is a long journey of home searching for 6 months. Finally, we put our offer and it got accepted in a few hours’ time. That is amazing !! and Charters probably the Best Estate Agent to worked with.
Zuni · 22 August 2024
Agent replied · 22 October 2024
Thank you, Zuni, for sharing your experience!
★★★★★ 5/5
TrustpilotBeyond exceptional
I recently contacted Charters about purchasing a home as a first time buyer and had the pleasure of dealing with Ryan. Ryan was fantastic in assisting me and answering my questions. He also put me on touch with Megan, a great mortgage broker who assessed my situation and gave me a better understanding of where I am on my home ownership journey.While in the end i was not yet ready to buy a house the care and service I received from Ryan and Charters was exceptional and beyond what I would expect from a real estate agency. I will definitely be using them in future once I'm ready to take plunge into home ownership. Thanks Ryan for all the help!
Jordan · 20 August 2024
Agent replied · 22 October 2024
Jordan, thank you for the detailed review. Both Ryan and Megan will be delighted to hear about your experience.
★★★★★ 5/5
TrustpilotOnly for Lisa Robert’s
I recently helped my brothers buy a house and have been dealing with Lisa Robert’s. We had a few issues which I put forward to Lisa. She understood and dealt with everything with empathy and professionalism. Lisa was both active with emailing us and phoning to keep us updated. She has always been warm and friendly to deal with over the phone. We also faced an issue which was unresolved after the sale had gone through and yet Lisa dealt with the issue extremely quickly for us. I cannot praise and thank Lisa enough with this. She is an asset to Charters and without a doubt I shall be mentioning Lisa and her team at Charters to all my friends and family. Thank you and keep up the good work 😊
Shahnaz · 17 August 2024
Agent replied · 23 August 2024
Thank you for the detailed review! Lisa will be over the moon with your feedback!
★★★★★ 5/5
TrustpilotExcellent service from Dan at Charters
We had the pleasure of working with Dan from Charters Romsey during our recent home sale, and we couldn't be more satisfied with the experience. From start to finish, Dan was incredibly helpful, professional, and attentive to our needs.One of the standout qualities was his consistent communication. He kept us informed every step of the way, ensuring that we always knew what was happening and what to expect next. This level of transparency really put us at ease during what can often be a stressful process.Dan also played a crucial role in negotiating the price of our property. His expertise and strategic approach helped us secure a deal that we were happy with, and we truly appreciated his guidance and effort.Overall, Dan made what could have been a complicated and overwhelming process feel smooth and manageable. We highly recommend Dan and the team at Charters Romsey to anyone looking to buy or sell a home. Thank you for all your hard work!
Kieren · 16 August 2024
Agent replied · 23 August 2024
Thank you for your detailed review! Dan will be delighted with your feedback!
★★★★★ 5/5
TrustpilotCharters:Andy Jerram and Sophie…
Charters:Andy Jerram and Sophie Pickering - I had a great experience with Charters as I called today and spoke to Andy, who was very helpful and understood my situation in finding a rental property with short notice. He was proactive and worked diligently with his colleague, Sophie, who showed me the property on the same day and she was very knowledgeable and helpful as well. I called Andy afterwards to put in my offer and he sent me the form and confirmed his receipt of this after I completed and returned it to him. I'm very grateful for these 2 hardworking and friendly agents to help me secure the rental properly. Hoping that I get it now! *fingers crossed*
Wesley · 15 August 2024
Agent replied · 23 August 2024
Thank you, Wesley, for the detailed review! Good luck!
★★★★★ 5/5
TrustpilotJo Goddard Sales Progressor
My mother was selling her house and as her daughter it was me responsibility to deal with estate agents, solicitors and sales progressors. The process took over 7 months. All the people at Charters Estate Agents were very professional and helpful at all times. However the most outstanding support and help came from Jo Goddard the sales progressor. Throughout the whole time she was always there answering any questions, she called me every week for an update and to check if I was okay. Always knew she was there and made what was a very stressful experience much much easier
S · 13 August 2024
Agent replied · 23 August 2024
Thank you for your detailed review! Jo will be delighted to hear your feedback!
★★★★★ 5/5
TrustpilotImmediate responses and nothing too much trouble
We were very impressed with this estate agency due to the very personable and helpful anssistance offered by Tilly the consultant. She proved to be very friendly and able to provide accurate information about some of the properties we wished to view. Was very understanding when we needed to rearrange an appointment at short notice due to traffic problems. Tilly is a delight to deal with and made us feel very welcome to the area and assist with our enquiries. Thank you so much.
Susie · 12 August 2024
Agent replied · 23 August 2024
Thank you, Susie, for your five-star review!
★★★★★ 5/5
TrustpilotA big thank you to Simon Edser and…
A big thank you to Simon Edser and Charters. I have know “Mr Chilworth “ as Simon is known locally for 35 years since he helped me look for a home in the area. Over the years he’s always been exceptionally professional in every aspect, never getting frustrated if what he presented wasn’t quite my ideal. I am indebted to him as he presented to me an opportunity to buy off plan one of the finest houses in Chilworth way before any other agent had a sniff of the opportunity and whilst it was still just a tree filled plot. I went into contract and despite the long wait of 18 months I have indeed achieved ownership of one of the finest Chilworth homes. Thank you Simon your local knowledge and contacts are unique and have brought me my special home.
Dermot · 12 August 2024
Agent replied · 23 August 2024
Dermot, this is wonderful to hear. I am sure Simon was equally ecstatic, as his clients are exceptionally important to him. All the very best for the future.
★★★★★ 5/5
TrustpilotViewings with Sue at Charters estate agents
Our most recent experience of Charters estate agents was last weekend when Sue Phillips showed us around a property in Chandlers Ford. Sue was a delight and her respectful approach for the vendors property and their animals, was a joy to see. She put us at ease and we never felt rushed, despite knowing we had booked to view a second property. If I was selling my house in this area I would be very pleased if Sue was providing the viewing.Her knowledge of the area was excellent and she answered our questions fully and with little extra nuggets of information added for good measure.A lovely person who has the balance of professionalism and friendly just right, a winning combination.Thank you Sue.
Miriam · 8 August 2024
Agent replied · 23 August 2024
This is great to hear! Thank you Miriam.
★★★★★ 5/5
TrustpilotCameron Broom at Charters is an asset to Charters.
Cameron Broom at Charters is a consummate professional and delivers a high standard of service. His knowledge of the area and the houses for sale is exceptionally good, he gives a sense of knowing each property in depth which we found very useful as we were moving into the area from afar. He has guided and helped us make informed decisions when making an offer on a house and maintained the balance between vendor and buyer with tact and diplomacy. As an individual, Cameron is a thoughtful and polite person and gave us the reassurance we were in good hands and has helped us manage difficult situations as they arose. Highly recommend Cameron, he is an asset to the company.
Miriam · 5 August 2024
Agent replied · 23 August 2024
He certainly is! Thanks for the review Miriam.
★★★★★ 5/5
TrustpilotCharters Chandler's Ford
We sold our house STC in about 4 days thanks to Charters and especially Luke. From the first contact that we had with him, he's been proactive and meticulous. We felt we were in safe hands and have always been kept up to date with progress. We haven't yet found our dream house to move onto, but are confident that when we do, the Charters team will manage the sales process efficiently and take some of the stress away from us.I would highly recommend Charters to anyone wanting to sell/buy.
Camille · 5 August 2024
Agent replied · 23 August 2024
Thank you!
★★★★★ 5/5
TrustpilotGreat experience
My wife and I recently sold our house STC through Cameron at Charters in Chandler's Ford, and we couldn't be happier with the experience. From start to finish, Cameron's communication skills were excellent, clear, transparent, and timely. We always felt informed and reassured throughout the process.Additionally, Cameron's attention to detail was outstanding. He ensured every aspect of our sale was handled meticulously, leaving no stone unturned. This level of care and precision made a stressful process much smoother and more manageable.Even though we haven't yet found our next home, we are confident that with Cameron's help, we will be in great hands. We highly recommend Cameron at Charters to anyone looking to buy or sell a home in the area.
Steve · 3 August 2024
Agent replied · 23 August 2024
This is wonderful to hear, thanks Steve.
★★★★★ 5/5
TrustpilotAbove and beyond customer care
Although we did not have the smoothest of journeys with our house sale, Edward and the team were fantastic the whole time. Incredibly patient, answering all queries and bringing me back down when I was overwhelmed with the general stress of selling & buying post divorce. When we lost our first buyer, the team were on it so incredibly quickly to find a new one so that I did not loose my onward purchase. Always a friendly person at the end of the phone, and went out of their way to help. I came to Charters after a disappointing service from another agent and I absolutely would not think twice about using them again should the need arise. I just wish I used them in the first place. Thank you from the bottom of my heart to the whole team for getting us where we are today. Now for the next chapter!
Naomi · 2 August 2024
Agent replied · 23 August 2024
All the best for the future, thank you Naomi.
★★★★★ 5/5
TrustpilotThank you
We have had a fantastic experience with Charters. As first time renters there was a lot of concern and worry around what to do but Chloe and the team went above and beyond to support and assure us every step of the way. Chloe is an absolute asset to the Charters team and couldn't do enough for us. She has been consistently kind, professional and maintained exceptional levels of communication. Chloe was able to find us our dream property and showed genuine care throughout our experience. We are extremely grateful, thank you.
Ellen · 30 July 2024
Agent replied · 23 August 2024
Thank you Ellen, we are glad Chloe helped to make your experience a positive one!
★★★★★ 5/5
TrustpilotCouldn't do it without Chloe!
As first time tennents, there was a lot of stress and confusion when finding out first place. That's why it was so essential to have someone as professional, personable and reassuring as Chloe. Not once did we feel any concern that we weren't in the absolute best hands and every step of our journey was smooth. She was always on hand if we had any questions and we were never left wondering about anything. Can firmly say Chloe has been an asset and we owe her a lot!
Joseph · 30 July 2024
Agent replied · 23 August 2024
Thanks Joseph and congratulations!
★★★★★ 5/5
TrustpilotExceptional service
I recently had the pleasure of working with Andy Jerram to find my new home, and I couldn't be happier with the experience. From start to finish, Andy was professional, knowledgeable, and incredibly attentive to my needs. Throughout the process, Andy demonstrated a deep understanding of the real estate market and provided invaluable insights that helped me make informed decisions. He was patient and never pressured me into making a quick decision, which I greatly appreciated. What stood out was Andy's dedication and commitment. He went above and beyond to ensure that I found the perfect home, even scheduling viewings at times that were convenient for me and offering advice. Thanks to Andy's hard work and expertise, I will be moving into my new home in a couple of days. I highly recommend Andy Jerram to anyone in search of a real estate agent who truly cares about their clients and delivers exceptional service.
Hugh · 29 July 2024
Agent replied · 23 August 2024
Hugh, this is a great review and Andy will be so pleased. Thank you
★★★★★ 5/5
TrustpilotOutstanding experience with Charters
Paul Stephens was the most positive agent that we met when bringing our house to market. He impressed us with both his knowledge of the area, appreciation of our property and the local market that backed up his valuation.Paul proposed to introduce prospective buyers, rather than an open market approach, and we quickly agreed a sale, so were delighted that he'd delivered as promised!Jo Goddard then took over to liaise with ourselves and each party's solicitors during the ensuing weeks, ensuring regular updates and developing timelines up to the exchange of contracts.Jo has been a great support and communicator during this time and always attentive to any queries or issues that came up along the way.Many thanks to Paul and Jo for what they have achieved for us.
Chelsea56 · 25 July 2024
Agent replied · 23 August 2024
Thank you for taking the time to review the service. All the best for the future.
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