Beals Bitterne reviews in Southampton

★★★★★ 5/5

Trustpilot

10 year tenancy

I have been a tenant under Beals for 10 years at the same property. Up until recently my point of contact changed a lot and the service I received wasn’t the best. However I have recently had Mollie-Mae West as my contact and she has been incredibly helpful and actually seems to care about any issues I may have. Even going as far as checking in after the fact to make sure any issues have been resolved/sorted out. IMO Mollie is a great asset to Beals and I cannot state enough how good it is to have someone so dependable and reliable as a contact :)

Lewis · 26 April 2023

★★★★★ 5/5

Google

I’m giving 5 stars because of the excellent service I’ve received from Millie Shrimpton. She has been absolutely amazing throughout my tenancy. She's always helpful and professional.

Khin · 4 October 2026

★★★★★ 5/5

Google

Great service from Beals, they helped me find the best home to suit me and my family. I met Natalia for the viewing and she was very professional showing me the property The process was very smooth and they were very helpful and prompt answering all my questions over email, face to face and over phone calls. A big thanks to Chloe and Aisha for helping me with the application. I would highly recommend going with Beals I will not hesitate to recommend you to anyone I meet.

Zoe · 10 January 2025

★★★★★ 1/5

Trustpilot

Bad experience today..

I had a viewing with one of your agents, Jasmin Warwick is her name. She was genuinely disinterested, in a rush-the whole viewing was less then 5 mins, didn't give us any information about the property we were viewing, didn't even say before hand that someone is still living there. She had no idea whether the flat comes with parking, even though it was specified on the website. Very unprofessional, not interested at all wether we wanted the property or not. I am sorry I have to give such a low rating, but the rating is for the whole experience,not the whole agency. Not helpful at all on this occasion.

Gabriela · 18 March 2023

★★★★★ 5/5

Trustpilot

Jack was really helpful and went above…

Jack was really helpful and went above and beyond.

Harry · 13 October 2026

★★★★★ 5/5

Trustpilot

Genuine people do nice things consistently ....

Genuine people do nice things. Fortunately for me, my experience with the letting team at Beales has been a great one. The service, the care and the all round knowledge the team has, have allowed me to have valuable, virtually trouble free business liaison. I want to expand my portfolio but will do so in an area that has a Beales that can consistently cater to my standards. I recently needed particular help again with a emotional attachment of a property and was sensitively and caringly dealt with again by Amber.I am genuinely grateful for all the help.

Oliver · 2 March 2023

★★★★★ 5/5

Trustpilot

Dream home hunting

Micheal has been very helpful and professional throughout this whole process. His knowledge of my needs has been very useful as my time is not wasted with looking at different properties, when we have been to properties, Michael is able to answer my questions, in depth and no question is a silly one. Michael is very client focused and approachable, this has made finding my dream home a pleasurable experience! Thank you Michael

Customer · 15 September 2023

★★★★★ 5/5

Trustpilot

Experience service and 5 stars with my move

Experience service and 5 stars with my first move. Jay was excellent providing me with all the answers to any questions I asked. Them whole team could not do enough. As moving can be a daunting task. Very helpful and git a nice welcome pack to full of goodies. Will and have recommended their services to other people. And will continue to use them. Their only a phone call away if I need anything. Keep up the great work. And thank you again Jay.

Michael · 17 February 2023

★★★★★ 5/5

Trustpilot

Brilliant Letting Agents

I have worked with Anstey Lettings (now Beals) for the last 4 years and in particular with Rhys. He and the team have been brilliant. They have found excellent tenants, very efficient and reliable. I wouldn't dream of going anywhere else. I was a bit worried when the company had changer name but was relieved to find Rhys was still there and as helpful as ever!

Alma · 16 February 2024

★★★★★ 5/5

Trustpilot

Professional and reliable

Very professional from the start and helpful in all my enquiries.Was shown around the property by Billie and she was informative and told us everything we needed to know as well as explained everything involving payment clearly.I spoke to Shelby on the phone a couple of times and she was also helpful and was patient when having phone trouble trying to pay the deposit and lastly Jasmine who we signed the forms with and has helped me as well with the referencing process.Could not have asked for a smoother process and team to help and would 100% recommend to anyone to use Beals in southsea

Ben · 26 January 2023

★★★★★ 1/5

Trustpilot

Yes honesty is a must

Yes honesty is a must! We rented a property through Beals, Parkgate for 4 years. During our time we greatly improved the property for the landlord, new Lino, carpets re decorated etc. always communicated for permission to do so & what we got in return was no thanks, just a cock n’ bull story that the landlady wished to terminate our tenancy after 4 years to move her ailing, elderly mother into our rental. We now understand this was just a lie, of which Oliver Sourmenidis, the letting manager of Parkgate was complicit. I am telling you this in all honesty, something that our letting agents know nothing about!

Mrs · 15 January 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

Sienna has been excellent at keeping us updated through a tricky situation. As a result of their excellent work, the matter was resolved quickly.

Nathalie · 18 June 2026

★★★★★ 5/5

Google

Really smooth experience with Mazie from the Bitterne branch, handled the process efficiently and really helpful with any questions I had. The rest of the branch were lovely too! Thankyou everyone :)

Emma · 11 August 2026

★★★★★ 5/5

Trustpilot

Samuel has been great throughout the…

Samuel has been great throughout the whole process, making sure we are well informed and very helpful when answering any questions we had.

Ayden · 23 June 2026

★★★★★ 5/5

Trustpilot

This is my first house renting…

This is my first house renting experience in England and it has gone very well with the expert guidance and professionalism from Jessica Bishop. Jessica has gone above and beyond to remove as much stress from a very stressful process for me. Thank you Jess for all your help, it has been greatly appreciated, i am looking forward to settling in to a lovely house.

Glen · 31 January 2024

★★★★★ 5/5

Trustpilot

Great Service from Beale Estate Agents Bitterne

Aisha has been very accommodating and helpful and was the one who gave me the idea to rent the flat out. Throughout the rental journey, Aisha has managed the entire process in a very professional and efficient manner, always quick to respond and to offer information and solutions to any problems. I would also like to mention Suman, with whom I have had contact and who has always been friendly, polite and helpful.

Judy · 6 July 2023

★★★★★ 5/5

Trustpilot

Amber Shaw of Beals. A total gem!

It takes a lot leave your beloved property in the hands of somebody else to look after on your behalf. Amber from Beals completely has my back and her cheerful and professional disposition is very much appreciated. Her communications are rapid, accurate and informative, even if the news isn’t good. She is constantly raising the bar in terms of customer service and professional conduct and is a credit to her employer. I know Amber is part of a team at Beals, and there are others who I'm delighted with too, but she totally has my trust where my flat is concerned.

John · 21 November 2022

★★★★★ 5/5

Trustpilot

Aisha and Natalia - 5 stars!

Aisha and Natalia have both been incredibly helpful in my recent change of tenant. There was a lot to deal with in recent months and both have been so kind and patient. Highly recommend and appreciate the support moving forward to my next tenancy which I have upgraded to allow them to deal with. Professional and supportive duo! Bitterne office.

Melissa · 30 April 2024

★★★★★ 5/5

Trustpilot

Carly Gale from the Bitterne branch...

Carly Gale from the Bitterne branch - what can I say - absolutely fantastic!! Both my partner and I are autistic and moving from London to Southampton was pretty anxiety fuelled. But, just hearing Carly's voice on the end of the phone reassuring us and helping in every way possible sent a calm into the room. She went above and beyond to help. Knowledgeable, professional and caring. Everything we could have possibly asked for and more. If you're thinking about buying, Carly is the person you need!

Joanna · 14 November 2022

★★★★★ 5/5

Google

Found our apartment in Southampton through the Bitterne branch. Natalia was great, arranged a viewing on very short notice. Entire process was really easy and effortless.

Kacper · 18 August 2025

★★★★★ 5/5

Trustpilot

Beals Bitterne, amazing staff!

I have dealt with Beals a hand full of times now as I am looking for my first family home. I have now viewed a few properties with Jade Spencer from Beals. Jade has been nothing but helpful throughout the process, she is very professional and knowledgeable. After the experience we have had so far we can see that all staff including Jade are very professional, care about their clients and their work. I would recommend Beals to any first time buyers and existing buyers as they have strived to provide me with a seamless service throughout.

Ben · 9 November 2022

★★★★★ 5/5

Trustpilot

Great communication and easy to deal with

Purchasing through Beales has been really smooth. Despite there being a lack of communication from the solicitors on both sides, Emily has been attentive and on the ball, keeping in contact and making sure we are on the same page. She has been professional yet personable throughout and has been a pleasure to work with. I would seriously consider selling through Beals when the time comes.

Alex · 20 December 2023

★★★★★ 5/5

Trustpilot

Highly Recommend Beals

I have been using Beals Estate Agents (Bitterne office) as a Landlord for over 12 years now. I have found Aisha at Bitterne to be helpful, courteous and always professional. Beals ensure that I am kept up to date with regards to new legislation and what is happening with the rental market. Aisha has always found tenants for me very quickly and covers all the checks on potential tenants. I can also recommend Paige and Adriana at Beals Head Office who keep me up to date with issues and communication has always been to a high standard, queries are dealt with promptly with all 3 ladies. Their support and help has been and is very much appreciated.

Suzzanne · 5 October 2022

★★★★★ 5/5

Trustpilot

Amazing service

The team from the Bitterne branch in Southampton are really good. Very friendly and always ready to help. The whole process from viewing the property to actually moving in was smooth and really quick. I want to say special thank you to Natalia who’s the estate agent I was communicating with the most regarding the property and sorting out the documents, and also Chloe who was answering the phone sometimes and was always able to answer my questions.Absolutely excellent service!

Darina · 21 October 2024