Trusted Agent profile · Southampton
★★★★★
2,044 reviews across 2 platforms
361 Bitterne Road, Bitterne, Southampton, SO18 5RR, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,044 reviews on two platforms, including 175 Google reviews rated 4.6. See how it compares with other estate agents in Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotBeals is an excellent estate agents
Beals is an excellent estate agents, Amber (who dealt with us) is exceptional and a credit to your company, her warmth and friendliness made our experience throughly enjoyable. Thank you Amber and Beals.
5/5
TrustpilotExceptional Service
I have found the whole process of finding our lodger through Beals Estate Agents an absolute pleasure! The staff go the distance in making you secure in the fact that every aspect of the process is taken care of. They have been very courteous, efficient and kind. They have kept us well informed and I wouldn't hesitate in saying that Beals Estate Agent have exceeded my expectations in every way! Their care where Covid 19 has been concerned, has been to adhere to social distancing rules, whilst wearing suitable face coverings. Very well done during these unprecedented times!
5/5
TrustpilotHassle free service from Aisha and team
Hassle free service from Aisha and her team in the Bitterne branch, everyone is very friendly and Aisha was extremely professional and knowledgeable. Would highly recommend. Thanks again Aisha!
5/5
TrustpilotI have recently sold my property…
I have recently sold my property through Beals, they provided a friendly and efficient service throughout the sale. Katie Healy, was the sales progresser, she was efficient and professional, and kept everyone on track, to ensure the sale progressed through to completion, I recommend her thoroughly.
5/5
TrustpilotGreat service from Charles and Oly
Great service from Charles and Oly. Very happy with the way they dealt with marketing and the whole sales process. Kept me informed from start to finish. Would definitely recommend them and Beales. Thank you! Tracey
Hi, Thank you ever so much for taking the time to review Beal's Shirely Office. Charles, Oliver and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotGreat Service
Jade Spencer and her colleagues at the Bitterne branch have dealt very efficiently and competently with my current purchase.
Hi Alan, Thank you so much for sharing your feedback with us. Jade was delighted to hear this. We hope you have a great day!
5/5
TrustpilotNew letting experience
The process was nade easier by having a 'one stop' system to guide me into a new letting experience.
Hi Stephen, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotThey make our life a lot easier they…
They make our life a lot easier they are efficient and very helpful and a pleasure to work with
Hi Deborah, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
GoogleI’ve recently rented a property with Beals and have been really impressed with the service I’ve got. Aisha and Annie have both been really helpful to help make everything go smoothly. Would highly recommend using Beals.
Hi Matt, thank you so much for your feedback. It is so lovely to hear your positive words about our team! Thank you for your recommendation!
5/5
TrustpilotReally fantastic service from Hollie of…
Really fantastic service from Hollie of the fareham branch! I've been really surprised how quick the service has been from her.
Hi Gordon, Thank you so much for sharing your feedback with us. Hollie was delighted to hear this. We hope you have a great day!
5/5
TrustpilotSold one of my Buy to Lets
Sold one of my Buy to Lets just as envisaged at the outset. Sarah Tyson in particular was very professional and helpful. Well done. A good price obtained in a short time scale.
Hi John, Thank you so much for sharing your feedback with us. Sarah was delighted to hear this. We hope you have a great day!
1/5
TrustpilotDont believe the statistics-con merchants
A total shower. Paid for a full lettings service and had an inventory that neglected most of the damage left because could not be bothered to get the quotes or submit them to the TDS. Lied to tenants regarding white goods being left and contractual obligations. These people lie to get your business then they don't care.Don't be fooled by these trumped up statistics. They do it regularly.Beals now want to speak to me directly because of my review but they couldn't be bothered when I kept trying to talk to them for 3years. What's the matter, can't you identify which customer? Speaks volumes. Beals have tried to get my review removed saying I was not a customer even though I sent them my email to contact me to discuss their behaviour. I have had to send evidence to Trust Pilot Content Integrity to confirm that I am a customer and they have put my review back on line. Bet Beals don't do this to their friends and family reviews.
1/5
TrustpilotAwful experience - avoid!
I rented a property through Beals. I had moved in and had some issues, the property management team were rude and uninterested. Always taking the landlords side. Took four months to fix a leaking bath (leaking through ceiling) and when I complained about mould nothing was done, not to mention when I had sewage coming up from outside manhole and I was told it was my problem. Anyway I moved out, left the property in excellent condition and after being fobbed off for my deposit return I have had to go through a dispute service with TDS as Beals decided to ignore my emails and calls requesting my deposit. Beals then ignored all correspondence from TDS and three months after Moving out TDS have returned my full deposit to me - My warning to anyone reading this - do not rent through Beals however nice they are at viewings, whatever promises they make - it’s all lies to get your money and contract once your in they don’t care less!
5/5
TrustpilotBeal's estate agents provided an excellent service when selling our house.
Beal's were known to us through our purchase of a flat and recommended to us when selling our 3 bed house. We were impressed by Alan Woodhouse, their Sales Manager, when he came to value the property. We accepted his sales package and price and put the property on the market. Several offers were made within a couple of weeks and we accepted one close to the asking price. Alan guided us through the procedure and kept in touch at least once a week, progress chasing the buyers and their solicitors and us and our solicitors. Despite a few delays, contracts were exchanged after about 12 weeks with completion due a few days later. Very satisfied with the service provided by Beal's
5/5
TrustpilotJoe has been the most helpful estate…
Joe has been the most helpful estate agent that we have dealt with in the last twenty plus years always smiling and friendly and gets things done when he says he will, recommended without question
5/5
Trustpilot10/10 rental experience
Isobel showed us round many properties in one day and made the process very quick and smooth. She was in regular contact and helped us with any questions we had. It made the whole process a positive one!
5/5
TrustpilotThe whole team at the Bitterne office…
The whole team at the Bitterne office were helpful, friendly and efficient. Nothing was too much trouble and I would be happy to recomend them to anyone,Thank you all,
Hi Coral, thank you for taking the time to review your experience with Beal's Bitterne. The team will be delighted to hear this! Have a good day :)
1/5
TrustpilotThE WORST EXPERIENCE OF MY LIFE
ThE WORST EXPERIENCE OF MY LIFE. The worst state agency you can deal with. They said the property is fully managed by their side . Whenever i call about repairs they deny repsonibility. They handed us the property in a terrible unclean condition. They made us pay money in order to get the property suitable for humans!)And the worst is their phone customer service , they dun give you answers , they try to hang up the phone when i am still asking questions !! all i get when i call them is a silly(thank you for calling byyye) And they ignore emails! Your rights are not protected with them unless you have the time and money to sue them.
2/5
TrustpilotBeals manage the property I rent
Beals manage the property I rent. Property was not ready when I was given keys. Took three weeks to get hot water. Still waiting for rubbish to be removed which was left by previous tenant.
5/5
TrustpilotCharles helped show us properties
We had charles help us look at a few properties and he was amazing! Very polite and well mannered. Will definitley be asking for him whenever we wish to see a property!
Hi Maria, Thank you so much for sharing your feedback with us. Charles was delighted to hear this. We hope you have a great day!
5/5
TrustpilotMaxine Faulkner - our guardian angel
As first time landlords, we were a little wary of renting our home and heading off to wander around Europe in our motorhome. As it turned out, we could not have been in better hands than those of Maxine Faulkner. She has been nothing less than a guardian angel to us, looking after us during our travels and latterly during our Covid19 isolation in our van back in the UK. Whatever the query or problem, she has always been approachable, friendly and hugely efficient at finding the solution. She is always half pint full and has also proactively helped and advised us on matters outside of her immediate remit of maintenance. She keeps us in the loop, even if means contacting us after hours. We will always be grateful to her. Note to Beals: Whatever you are paying Maxine, it is nowhere near enough!
5/5
TrustpilotDuring these times I was looking for a…
During these times I was looking for a house my me and my child to move into, what I wasn’t expecting was the help and support I received from the team and especially luenna-Jane van Heerden, she has not only been so understanding on the delay on my part due to personal situations however also quick to respond and help out any and all queries I had. Giving me all options and helping me to the fullest. Going through this with luenna has given me a lot of confidence with the team who I’m letting with and knowing I have the support there is very comforting.
5/5
TrustpilotJade Goulding was Great!
Wanted to rent out a property and I went ahead with Beals. They have been great! Great staff, organised work. Thankyou mainly to Jade Goulding who was great help.
Hi Isa, thank you for taking the time to review your experience with Beal's Gosport. Jade will be delighted to hear this! Have a good day :)
5/5
TrustpilotSmooth and efficient
I have been letting with Beals for some time now, dealing predominantly with Kelsey Chrimes, and have zero complaints. Beals have always been on the front foot with things and I am very happy with their services.
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