Trusted Agent profile · Southampton
★★★★★
2,044 reviews across 2 platforms
361 Bitterne Road, Bitterne, Southampton, SO18 5RR, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,044 reviews on two platforms, including 175 Google reviews rated 4.6. See how it compares with other estate agents in Southampton.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotBen Thompson has always been…
Ben Thompson has always been supportive and active in answering our questions. When there was a delay in our conveyance, Ben was the only professional who was able to find out the cause down the chain(a mislaid letter between a buyer and lawyer) and to move the process on again. We hope to complete on the 18th of this month and have been very glad of his input.
5/5
TrustpilotOur Agent Kelsey has been so amazing…
Our Agent Kelsey has been so amazing and supportive since day one she follows up on every detail we are very appreciative of her help and support
5/5
TrustpilotOliver in Beals Parkgate
Oliver in the Parkgate office was extremely helpful from the start to the finish. After using various agents previously I have never dealt with anyone like him. He goes above and beyond and made quite a stressful process really easy. Will only be using Beals in the future. He is an amazing employee and someone who should be rewarded for how he represents the company
Hi Steven, Thank you for your lovely review. Feedback like this means the world to us. Oliver was delighted he was able to help you with your recent enquiries! We hope you have a great day! :)
5/5
TrustpilotFantastic personalised service
Aisha has been exceptional each time we have used Beals. Incredibly personalised and friendly service. Knowledgeable and helpful in all areas.
Hi, thank you for taking the time to review your experience with Beal's. Aisha will be delighted to hear this! Have a good day :)
5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Natalia, she is professional and responsible, always reply the email very fast even its on Saturday.
5/5
TrustpilotA go ahead and very proactive branch of Beals
It has been a difficult time of the year for letting properties but I found Beals to be very proactive and in particular Lucy who showed prospective tenants around and then closed the deal and ensured that the tenants and myself were kept advised of progress and legal requirements. I was particularly impressed with the tenacity to have the property let before the New Year. Well done!
1/5
TrustpilotAvoid Beals Bitterne
We listed our property with Beals at the end of the first lock down. We have had nothing but trouble with them since day 1.Firstly, the description of our property was not correct and mentioned places nowhere near our house. We asked for this to be changed which was ignored many times.Our property was removed from rightmove for 2 days in the first 2 weeks due to a dispute between Beals and Rightmove over payment. This was treated as a minor issue by Beals and we were made to feel like we were making a big issue about something small. We paid extra for sales progression done by the manager Alan. This was a waste of time, he was always at least a week behind on the current position of the sale so was telling us old news every week. Further from this they are almost impossible to get hold of. The phone is answered by a junior staff member and the people you need to speak to are 'out of the office'. They promise a call back which never happens. Even when our sale was in danger of falling through they didn't want to help. When I finally did speak with someone the excuse was they had emailed my partner the previous week so didn't feel they needed to speak to me. The solicitors they work with and railroad you into using are the worst company I have ever had the pleasure of dealing with. I won't go into the details because this review is for Beals but unless you are fine not being able to ever speak to your own solicitor then do not use DC Law. My 7 year old son could have done a better job. Finally to sum up the service we received we could not get through to anyone to dicuss leaving keys for the new owner of our property. They ended up calling us as we were moving stuff into our new house asking for a key..... A bit late. Luckily we reminded them they already had one from the viewings. On a positive note once Jade took over our viewings the property got a lot more interest. Probably because she actually could be bothered to try and sell it. Well done Jade. They should put you in charge of this company. Avoid the stress and find someone else.
Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
1/5
TrustpilotSo Our previous landlady knows “mr…
So Our previous landlady knows “mr Beale” personally and are friends according to Beales so think you can try and make up a £2800 bill when the house we handed back was spotless. professionally cleaned, and painted top to bottom! Your incompetent disgusting and unprofessional staff in bitterne never gave us an inventory when we moved in and in 4 years of reporting the roof leaking you did NOTHING. a we were forced to move due to a section 21 apparently but the property still isn’t up for sale 3 weeks later? Our landlord/beales did nothing about the roof in 4 years and we have a disabled son who’s health deteriorated every year as the water would leak inside the windows and we reported this every 3 months to Beales and they did nothing!! After 4 the landlady finally decide to do something about it while my partner was in hospital and because we couldn’t be there due to being in hospital beales threatened us and said the landlord won’t renew our tenancy because we were (in their words) being difficult?? we then received the section 21 which is funny as you’d already threatened to make us homeless, I’m a decorated combat veteran and suffer with PTSD, and the damage this has done to my mental health you will pay for, you’ll be owing us money trust me not the £2800 your trying to bill us with. we have started a report with Trading standards, the ombudsman, citizens advice and I have spoken to the British Army welfare team who have arranged legal support, the bitterne branch and therefore Beales are vile and should be avoided at all costs for negligence, incompetence! Beales threats, and underhand tactics won’t go unnoticed as I’ll make sure your investigated by every agency that will listen to make a case against you!The house was professionallyCleanedPaintedAnd oven was professionally cleaned and your lying agent said it needed cleaning?? 😂That’s pathetic!Beales are terrible and I look forward to fighting you in court 👍🏻
5/5
TrustpilotChloe made the whole experience of…
Chloe made the whole experience of renting a place very easy, straight forward and quick. Always there, or her colleagues, to answer questions.
5/5
TrustpilotBeales
I had another estate agent working on renting out my property for 2 months, Beales came in and were amazing, really professional, very competitive in pricing and 4 weeks after the initial visit they had found me a Tennant. Transparency and help throughout the process, they really went above and beyond even after the contract was signed, can’t recommend Brett, Phoebe and the team highly enough
5/5
TrustpilotVery good agents to do business with
Very good agents to do business with, Adrian is very helpful and friendly on the telephone. I highly recommend Beals.
Hi, Thank you so much for sharing your feedback with us. Adrian was delighted to hear this. We hope you have a great day!
5/5
TrustpilotMuhammad Hussain He is the right person to help you get the house
I would like to say that Muhammad Hussain had help me a lot with finding an apartment he’s been very helpful, respectful young man with helping us find a property one of the best staffs there I would 100% recommend him without a doubt. I appreciate everything he as done for us.Thank you very much Muhammad Hussain.
Hi Yousuf, Thank you ever so much for taking the time to review Beal's Shirely Office. Muhammad and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotFriendly Staff
We went to Beals in Hedge End and were astounded by the service. Sadly our late grandmother passed away and we needed a valuation for probate. Because we wanted to keep the property in the family, but needed value for probate, a lot of the other agents in the village weren’t very interested but Liz and Jack were sympathetic, understanding and more than happy to help.
4/5
TrustpilotHighly recommend!
We are part way through renting a property with Beals. Our letting negotiator Luenna-Jane has been extremely helpful. We have had a lot of questions and she has only been too happy to help and accommodating. From the first tour around the property which was professional, well explained, all the way through to the paperwork of this process! Would highly recommend their services.
5/5
TrustpilotI found the open and ease of…
I found the open and ease of communication between myself and Katie@Beals to be spot on always forward with what was required and happy to help at all times even as the buyer I found speaking with Katie to be a simple and straight to the point process
Hi James, Thank you so much for sharing your feedback with us. Katie was delighted to hear this. We hope you have a great day!
5/5
TrustpilotJade Goulding at Gossport was excellent…
Jade Goulding at Gossport was excellent and very helpful during my daughters recent new tenancy at Ark Royal House. She was friendly, flexible, and honest. Thank you
Hey Jon, we are happy that Jade was helpful and friendly. We hope that you and your daughter continue to use our services.
5/5
TrustpilotEmma and team were really helpful and…
Emma and team were really helpful and provided a 1st class service on the sale of my property.
Hi Marc, Thank you so much for sharing your feedback with us. Emma was delighted to hear this. We hope you have a great day!
5/5
TrustpilotEsmee helped creat a Great experience
Esmee was wonderful from our first contact to our last, a very efficient and smart young Lady, professional and knowledgeable beyond her years, great service, thank you
5/5
TrustpilotSERVICE WITH A DIFFERENCE
A very big thank you to Luenna-Jane for her friendly and professional service. Most of the rental companies I have dealt with previously have been very impersonal and in a hurry to get the deal done. Luenna made us feel like nothing was too much trouble and has helped us through all the steps in a respectful and sincere manner. She is a real gem.
4/5
TrustpilotLucy has been so helpful with helping…
Lucy has been so helpful with helping us to purchase our first home, nothing has been to much trouble for her and has always been so quick to respond to any questions or queries we may have, she has been flexible with viewings and worked around what worked for us, rather than herself. I highly recommend using beales.
5/5
Trustpilot4 bed rental help
I called for some advice on 4 bed rentals as we need more space with a large family. Shelby was really helpful and knowledgable, helped us with locations and rough prices to expect. We are now on the look out for a bigger home and Shelby will keep us posted if something that ticks out boxes comes along.
5/5
TrustpilotAisha at beals
Aisha helped me and my partner move intro our first beautiful flat she was quick to sort all the paperwork so everything moved on quickly Aisha was honest polite respectful and a very lovely woman I recommend going to Aisha at beals you won’t regret it :) I am very happy things couldn’t have gone better thank you
5/5
TrustpilotCould not recommend Beals enough - brilliant estate agents!
The team at Beals have been absolutely brilliant throughout our selling and buying process - we couldn’t recommend them enough. Esmee and Louise have been so helpful when we put our place up for sale and even whilst we were looking to buy. Katie H (Sales Progresser) was honestly fantastic and always went above and beyond. Fab service from start to finish - thanks again for all your help!
5/5
TrustpilotExcellent customer service
We had a lady called Zoe helping us try to find a new home, she was absolutely fantastic from start to finish. Always trying to find us properties and get us in for viewing as early as possible. I would 100% recommend them as an estate agent definitely went above and beyond to help
Hi Ria, Thank you ever so much for taking the time to review Beal's. Zoe and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
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