Trusted Agent profile · Southampton
★★★★★
2,044 reviews across 2 platforms
361 Bitterne Road, Bitterne, Southampton, SO18 5RR, SO18 5RR
Part of Beals, see every office.
Beals's office in Southampton, at 361 Bitterne Road, is rated 4.8 out of 5 across 2,044 reviews on two platforms, including 175 Google reviews rated 4.6.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotAnnie & Aisha were both very helpful
Annie & Aisha were both very helpful, with prompt response times and very eager to help with any query I had. They made what can be a very stressful situation smooth sailing.
Thank you Lilian for taking the time to review our team in Bitterne. We are so glad you had a great experience. Annie and Aisha were very happy to hear your positive feedback
4/5
TrustpilotKatie has been the agent doing the…
Katie has been the agent doing the viewing at a couple of properties I have seen. She has always been very welcoming and friendly. I have a sale going through on one of the properties and she has been helpful with that. I would also like to mention Lucy who proceeded with the offer for me and gave me the good news that it had been accepted. Thank you ladies.
1/5
TrustpilotBeals stole our £2.5k deposit despite…
Beals stole our £2.5k deposit despite leaving the house exactly how it was when we moved in. Contacted Molly Mae who put me through to Hayley Gooding and Kirsty Millis. They both ignored my emails over and over again, obviously hoping I would get bored and eventually give up. They are still yet to reply and refusing to engage at all in any talk of the stolen deposit. While we were living in the house (that was full of black mould just to add), they would often email saying we hadn’t paid rent even though all of us had. They obviously thought they could squeeze more out of us, hoping we weren’t paying close attention. DO NOT rent from this company, they will steal whatever they can if you let them.
5/5
TrustpilotVery helpful
Very helpful, Professional, friendly serviceI've used Beals for over 6 years now and Amber has been brilliant. Best service and fair to both tenants and landlords.
Hi, thank you for reviewing your experience with Beal's! Amber and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotKelsey
Kelsey - Anne and the team at Beales have been polite and speedy with all correspondence , fast and professional is all I can say really 10/10
Hi Leon, thank you for taking the time to review Beal's Park Gate office. Kelsey will be delighted to hear such positive feedback. We hope you have a great day!
5/5
TrustpilotIsobel is very helpful
Isobel is very helpful, she answers any questions you may have about the property or lease and responds very fast. She made the process a lot smoother and easier for us.
5/5
TrustpilotOllie and Mollie are great
Oliver is great on lettings and proactive in keeping me up to date. Mollie is great on maintenance and follows things through.
Hi Louise, thank you for reviewing your experience with Beal's! Ollie, Mollie and the entirety of the team were delighted hear you had a great experience with us. We hope you have a great day :)
5/5
TrustpilotREBECCA AND AMBER ARE STARS 🌟
Beals Estate staffs are absolutely great...Their customer service is top-notch...Very professional and respectful..Amber and Rebecca are amazing...Thanks Ladies I appreciate you both..
Hi Temy, Thank you for your lovely review. Feedback like this means the world to us. Amber, Rebecca and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotThanks to Leah Shelby and Billie did a…
Thanks to Leah Shelby and Billie did a great job finding new tenants yet again! Thanks guys.
Hi Bruce, Thank you so much for sharing your feedback with us. Leah, Shelby and Billie will be delighted to hear this. We hope you have a great day!
5/5
TrustpilotJay, Oliver and Hannah the 3 musketeers!
Jay, Oliver and Hannah were very helpful with my move in, it ran very smoothly! I would recommend park gate lettings team to all friends and family 😃
5/5
TrustpilotI went to see a letting on Tuesday
I went to see a letting on Tuesday. Ellie was very attentive and any questions I had answered them really well. She was knowledgeable. One of my questions she didn't know the answer but got back to me the next day. Was a great viewing unfortunately not quite right for me. Thank you Ellie Fowler keep an eye out for any more properties for me
5/5
TrustpilotA big thank you to Kirsty Booth
A big thank you to Kirsty Booth, for an excellent professional service, going above and beyond being consistently helpful and always on hand to answer questions, even if Kirsty was not available immediately due to office meetings or speaking with other clients she would always contact me the same day as soon as possible. Thank you Beals and again a big thank you to Kirsty.
5/5
GoogleThe Beals team where all very friendly, attentive and comitted to helping with buying a property through them. Along the way there were many issues with the vendors and slow solicitors but the ladys at Beals were always very reliable and quick to advise or help with anything and applied alot of effort to try and get things moving more quickly. When looking to sell I will certainly be back in touch.
5/5
TrustpilotTime efficient
Jessica was very quick to assist us and arrange a viewing. The whole process was effortless.
Hi Jaune, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
TrustpilotI have used Beales Lettings agents…
I have used Beales Lettings agents several times previously and will continue to use them when the need arises. They are extremely professional and efficient. All arrangements are speedily progressed and I was kept informed at every stage. Amber the branch manager I have over the years found to be particularly helpful and has always been available to answer any queries or questions that I had.
Hi, Thank you for your lovely review. Feedback like this means the world to us. Amber and the entirety of the team were delighted to hear you had such a great experience with us! We hope you have a great day! :)
1/5
GoogleI do not know from where to start. If only I could give this agency 0 stars.. If you will see ‘’this person does not rent from us’’ this mean that agency has put it on but I do rent from agency. We moved here In June 2020 during the first lockdown and it already started with lies - walls are freshly painted, property is clean and ready to move as it was video tours at the time because of the pandemic. On the day of getting our keys we have sign our contract and it was too late. I have started to clean the property and after 6 hours spendng in the bathroom my hands went down and I lost hope for cleaning, because mould was everywhere!! Everything I’ve touched was falling down! And then we called agency.. We tought they will fix everything so we we caried on with making feel this flat like home because to find another property during the lockdown was nearly impossible. We have cleaned the mould from the windows and re-painted them. We have re-painted the walls which meant to be freshly painted before we moved as the agent told us. After a loooong 4 months spent in the flat they’ve send someone in to check on mould and fixed just a little part of it while we were away (Came back after a week and found toilet full of workers piss and not flushed! They ‘fixed’ mould just back of the cupboards but left all shelfs mouldy so we still could not use it and after 7 months of living in the property and paying full rent we kept all our kitchenware in the boxes! Wardrobe in the bedroom same as kitchen stinked so badly that we could not use it to keep our clothing in there and from the second bedroom had to make a closet. I could say more and more but I won’t beacause this agency is not worth more words from me! Please check the photos!! STAY AWAY FROM THIS AGENCY!!
Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon.
3/5
TrustpilotWe have awarded Beals 3 stars only…
We have awarded Beals 3 stars only because we did not quite get over the line after 12 months. This might not be too fair given market conditions. We could not fault the efforts made, especially by Sarah and lately Akshay and Holly. At all times pleasant, polite and extremely helpful. My only regret is that we didn’t work with Akshay sooner.
Hi John, thank you for taking the time to review Beal's Fareham. We are so glad Akshay could provide you a great experience. We will take this into consideration. Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a loevely day!
5/5
TrustpilotI had a really great experience
I had a really great experience finding a property to rent, Ellie was very professional, incredibly reliable and great at communicating throughout the process
Hi Titilope, Thank you ever so much for taking the time to review Beal's Havant Office. Ellie and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotWhat a great team you have
the staff are very friendly and helpful. Both Aisha and Annie were very professional on the viewing that i went on. They both also got back to me when i asked them to and they are great employees and are a credit to your company. also, they both could answer every question i had about each property. i cannot say this about every estate agent.
5/5
TrustpilotShelby from Beals showed myself and my…
Shelby from Beals showed myself and my partner around a house we’re interested in buying. The whole experience with Beals was flawless compared to other estate agents we’ve tried booking viewings with, some not even showing up!She was knowledgeable and helped answer any questions we had, I’d certainly recommend Beals when looking for a property!
Hi Harry, Thank you ever so much for taking the time to review Beal's! Shelby and the rest of the team are so pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotJess has been so helpful through the…
Jess has been so helpful through the whole renting process, couldn’t recommend her enough!!
Hi Beth, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
GoogleAmazing service from the team at Beals Bitterne. From Dan coming to the property for an initial chat to Aisha organising everything for renting my flat out, everything was so professionally dealt with. As I was renting my property for the first time, I was really nervous about the whole process but the team at Beals made this a really pleasant experience. My property was on the market for only 24 hours!
HI Lulia, thank you ever so much for your lovely feedback! Dan, Aisha and the entirety of the team were delighted to hear that you had a great moving experience with us. Thank you for sharing your feedback.
5/5
TrustpilotHighly recommend Beal’s , great work and commitment Kelsey Anne
Being my first experience in finding a apartment for rent in UK, i must say it was such an smooth and clear process with Beals helping out. Specifically Kelsey Anne from Beals helped out throughout which made the whole process easier. She is always reachable and prompt in responding to my queries. Thank you, great work and commitment . Highly recommend Beal’s 👍🏻
5/5
GoogleChloe Bowers from your Bitterne branch is a credit to your company. She was on time, with flat details and was very knowledgeable. We had a couple of questions which she didn't know, she promised to email the details and within an hour we had the answers. Nothing was too much trouble. Would gave no hesitation in recommending your agency
Thank you, Debbie, for reviewing your experience at Beal's Bitterne Office! Chloe will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day.
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