Jones Homes reviews

★★★★★ 1/5

Trustpilot

Half a job MUST AVOID AT ALL COSTS

Avoid them.Drains needed throughout garden.After a replacement of grass last year they have finally agreed to putting drainage in a small area of the garden and patch up the turf.They class this as goodwill!!. Jones Grandson visited the garden and doesn’t care basically. 3 emails ignored.Inspections they don’t turn up when they should, they come in expected over a week later.Numerous gardens being constantly replaced.Even the estate across the road no of the garden problems. Emails ignored.Theu don’t like you going to NHBC for advice either. 3 months without a shower too as they mess you around.A year on and still a stain on the kitchen ceiling after to “patch ups”.You’ve been warned.

Amy · 22 July 2020

★★★★★ 5/5

Trustpilot

Heather view development. Hade Edge, Holmfirth.

Recently purchased a house at Hade Edge The Heather View development. The Heather view sales team, site manager and customer after care team are excellent. They are all very professional and seem to genuinely care. They definatly go that extra mile throughout the whole process.Yes there has been snagging work and some faults with the house but its all in hand. I am confidant that the Jones home team will have it all sorted very soon. Most of the work required has already been completed to a high standard. Currently really feeling settled in this lovely home. I can fully recommend Jones homes Yorkshire branch ❤

Teresa · 22 March 2020

★★★★★ 1/5

Trustpilot

6 months after moving in there are…

6 months after moving in there are still many issues with the house that have not been resolved.Outside tap has a steady leak, green algae has now grown on the wall around it. We identified this the week before completion... Asked regularly for the tap to be fixed and have been told next week for months and now being ignored by customer services.Lovely house but the service after they have your money is abysmal.

Mrs · 25 August 2021

★★★★★ 1/5

Trustpilot

Jones home are 100% a disgrace

They are 100% a disgrace, I am sick to death of trying to manage their problems which they have never fixed.... 5 site managers have come and gone, the mastic guy comes one day, then he is the plumbers the next day and then he is the kitchen fitter.... they have jack of all trades and master of nothing building their houses.... water coming through the ceiling, toilets leaking , taps leaking, door handles falling off, uneven floors, sinks not sealed, marked basins, shower doors not sealing properly, lumps under vinyl, slope in room floor, windows not closing, radiators falling off, Dirty carpet, no spring clean, boiler broken three times.... someone conveniently left my emersion heater on for months without us noticing so we wasted ££££ not realign that’s the only way we had hot water!!!! upvc doors won’t lock well... Christ that’s just off the top of my head in a rant!! The after sales service didn’t exist talk and talks but action ZERO... 18months since I moved in with 127 snag points and I’m not talking petty snags... anyone thinking of buying a Jones homes please come to my house or send me you email and I’ll forward you a link to Dropbox which you can see for yourselves. The house look nice and you get loads of keys and a teddy bear.... all smiles selling you the dream but when everyone buggers of to work for other companies you are left with a nightmare!!!Next steps for me is every time I see a perspective buyer pull up they will be told to pop in for a coffee, I will make sure they see the truth.

Andrew · 28 January 2020

★★★★★ 1/5

Trustpilot

DO NOT BUY

DO NOT BUY! I have been on the Rivington Grange site for 7 months. My 7 day snag list still hasn’t been completed. Emails sent to customer care have been ignored. The whole site flooded due to poor site management ruining almost 30 houses on and off the estate. 4 site managers later- the site is half completed with no sense of it being finished. They are cowboys. Worst aftercare I’ve seen from developers.

M · 28 July 2021

★★★★★ 1/5

Trustpilot

Barrington Park

Barrington Park, North West.They get a star for building the house.As soon as you sign the dotted line the customer service team you get passed onto couldn't care less. Your issues dissapear into a black hole. they stop answering your calls, e-mails go ignored and when after a YEAR of trying you get through to someone, they say that issues with the home must have be cause by me because I've left it so long. The audacity!Make sure you keep a written copy of or e-mail every communication with them and do not trust a thing they say over the phone. As soon as they put the phone down they will shrug you off. You will literally spent over ayear chasign them for the tiniest thing such as replacing a plug in the sink.They also caused damage to my property after I moved in and they have fobbed me off for over a year and are still yet to repair.

Matthew · 2 January 2020

★★★★★ 1/5

Trustpilot

Review update

My last poor review on Jones homes was in August and Jones homes contacted me stating that they wanted to put this right. Well a few emails later and still nothing has been put right, I've had to break two doors down when my children have been trapped in a room, I've had to refit my bath correctly myself. I am so stressed and angry with the customer care that I've literally given up with them. I'm now looking at taking this higher. I'm a tradesman myself and I know that the site manager and contracts manager are lying to me. This is our 3rd new build and the worst by far. It's going to cost me a lot of money to put my home right, I've had to accept that Jones homes just aren't going too.i am happy for any potential buyers to look at my home to see how poor Jones homes are.

Clayton · 20 December 2019

★★★★★ 1/5

Trustpilot

Hassles and more hassles ONE YEAR after purchasing

Eccleston Grange Site.I have put off writing this review for a long time but with recent hassles I feel I need to review and let you guys know what you are letting yourself in for.To be honest I don't think they deserve one star.It has been hassle after hassle after hassle to a point were my parents never bought a property on their sister site 'Springfield Gate' because of the aftercare hassles and excuses. Take longer than a year to fix things. Come to do repairs with thousands of excuses. The customer services team based in Macclesfield are absolutely oblivious to everything.Jones homes Head office had the wrong blueprints of the house to what actualy was built. They changed some things last minute (garage/utility)moved to other side of house and advised me my warranty was void because of this, after a flood had occurred in my utility. Promised me for months they would change flooded/mouldy cupboard but obviously last minute they change their mind and class it as void due to their incorrect blueprints.From the sales team all the way through to aftercare team is ridiculous and not sympathetic at all. I paid extras for my kitchen £7000 And my kitchen looks like it was put together buy an apprentice. Hinges falling off, cupboard door fell off, chips in doors, cupboards not aligned and it's a headache to get it sorted. One year down the line and I still have a dent in my panel which apparently is NHBC standards. I would honestly avoid the hassle. Sales team made me apply for my mortgage too early and I advised them I didn't even have a house completion date. I was forced to do it and then had to go through all the hassle to re apply for mortgage anyway which cost over £1000 Which of course I charged Jones Homes for. I'm actually surprised they managed to pay for this and accept blame for something.Sales team an absolute nightmare. To be fair there was one lovely lady called Sue who went out of her way for everything but unfortuanlety she was limited due to Jones Homes. I could write problems after problems, me and my neighbours have encountered with JONES HOMES. Oh and make sure you purchase the free hold otherwise you will have major problems down the line if you haven't thought about buying this yet as Jones sell it in onto other companies. Last tip: make sure you keep records of conversation, telephone calls, emails as Jones homes workers side of the story is always favoured even if it's not the truth. They even ask you for proof of conversations as they are oblivious to the truth. If it's said on the phone always ask them to send an email confirming what they have said otherwise it never really happened.

Farina · 16 December 2019

★★★★★ 1/5

Trustpilot

Disappointed with the heating system

Purchased a 4 bed detached house on Newlands Grange N-le-W. It was fitted was a Glow worm boiler (regularly serviced) broke down within 6 months, part replaced by Valiant. Three years later boiler breaks down again resulting in new gas valve and burner needed, something I didn't expect to pay in such a new house considering we are low energy users. Warranty on boiler only two years, very poor for a house of this quality. Feel let down as I have now found out they are offering 5/10 year warranties.

Fiona · 24 November 2019

★★★★★ 1/5

Trustpilot

BAD HOUSES, BAD AFTER CARE - THEY DO NOT CARE!

You notice from the bad reviews they ask which region. I have responded but no response back. I am having to pay to get the radiators flushed out because they are full of black muck, which British Gas said should NOT be in a house that (at the time was 2 and a bit years old), they said Jones Homes should be responsible as it was obviously never flushed out in the first place. I have banging pipes all the time (which Jones Homes were told about, came out on numerous occasions and did not know the cause), now I know through british gas, hydrogen is building up in the tank because of all of this and JONES HOMES have washed their hands of this. Stop building these houses then leaving home owners to deal with this. Look at all these bad reviews. My two neighbours have also had the same problems. Baths not working, due to the pumps you have installed. So I am having to pay for these to be fixed too. 3 year old house with so many problems. It really is disgraceful. Well I think it is time for Watch Dog to get involved!

Fiona · 16 October 2019

★★★★★ 1/5

Trustpilot

Be careful / cautious

Be careful / cautious.These are lovely homes and good quality fittings. However the workmanship and after care is very poor. If you want to buy just be aware that you will need to be prepared to manage any issues, snagging and repairs yourself. We have had no end of issues and so have 15 of our neighbours so this is a consistent issue.We brought 6 months ago and had an expected snagging list which wasn't getting resolved. For example - plumber came out 5 times first 2 weeks. Complaint to Head Office moved the very long list on a little so I'll not cover old ground. But no follow up from the complaint and very transactional / very curt in email correspondence with the air of how dare you bother us. No understanding, customer is trying it on seems to be a default attitude. 6 months on REPAIRS to damage in our property has resulted in even MORE damage. You would think this would result in an apology, be prioritised and resolved quickly. No. We have to constantly chase to see when it will be resolved, we are often ignored and have no idea when it will be resolved. We've taken time off work, and put our dog in a day kennel to allow for work to take place (which despite being damage to our property can only take place Monday to Friday in work hours or it won't happen) but the works doesn't happen. You can't constantly take time out of work to be at home and deal with no shows. Oh and then follow it up yourself. I've tried to be reasonable, explained that it's a new house, it's a big investment for us, it's important to us and we just want damage repaired (caused by the company) to be rectified but it just doesn't get resolved. Jones Homes couldn't give less of **** if it tried and really needs to look at it's after sales support - this is a lifetime investment and they should have better understanding that people want their homes to be what they were sold. If you are considering buying, just be aware that once you've brought you are on your own unless you want a full time job following things up ...

Joanne · 20 August 2019

★★★★★ 1/5

Trustpilot

I have emailed several times about the problem this is the first email I have had discussed

I have emailed several times about the trees outside my flat on summer fields they block the light out and think they are a fire hazard

Garry · 15 May 2023

★★★★★ 4/5

Trustpilot

Very Good Customer service

Very Good Customer service, site management & Head-Office assistance.Having worked or come into contact with other Housing Developers I was initially sceptical, though pleasingly the the above was exemplary

Thomas · 8 February 2023

★★★★★ 1/5

Trustpilot

Don't trust a word these people say

Don't trust a word these people say. Once they have your signature the smiling masks come off. The worse thing was finding out that the social housing on the estate had been sold to a housing association that houses reformed offenders - so my family end up living next door to convicted drug dealers and paedophiles. When i complained to the site manager - he just shrugged and said it was now a private residence and nothing to do with Jones Homes

Grendel1 · 11 April 2019

★★★★★ 4/5

Trustpilot

My jones home

Ive been in my home around 4 months now... so far my experience has been positive and pleasant..the staff have been extremely helpful and friendly towards me from the outset and continue to be so...there were a few snags ,which is to be expected with a new build, however these were put right promptly and to my satisfaction..also my dealings with customer care have been satisfactory.. i love my home and look forward to many happy years here...

Gary · 9 February 2020

★★★★★ 5/5

Trustpilot

New build

Really good communication throughout, check ups with us after we moved in

Mr · 28 March 2024

★★★★★ 1/5

Trustpilot

Visited the van dykes show house today…

Visited the van dykes show house today the salesmen said pardon when we asked when the Connaught release would be, he paused do you mean the Connaught he pronounced it differently to ourselves we didn’t go in for a lesson VERY pompous he understood 1st time

Graham · 21 December 2019

★★★★★ 1/5

Trustpilot

5 Star Builder NOT!

Would put minus 10 stars if we could. Think seriously before you buy ........ having recently purchased from this "5 star builder" we can first hand say the build quality is appalling and the Head Office know it but refuse to accept it. If you want to purchase a house that will have lists of repairs and replacement work to be done while you are living there then buy a Jones home. In the hope of preventing other people having the same misfortune we are experiencing.please feel free to PM us and we will be happy to show you our home .... far too many problems to list or add photographs on here. Bricks and mortar build quality is disgusting ..... Symphony kitchen fitted by imbeciles .... no safety gas Isolator to hob.... kitchen has had the crap knocked out of it marks, digs everywhere .... units out of line and ill fitting - electricial work - sockets not turning off ... switches buzzing and light flickering due to poor wiring. Holes for wiring in kitchen cabinets look like they were hacked out with a chisel. Uneven floors .... doors throughout badly fitted .... guttering all out of line and not fixed together properly. Roads and driveways poorly tarmaced, uneven and filthy. All upvc windows and doors badly fitted, damaged and trims uneven, dirty and badly fitted. Ground around property not correct for dampcourse. Loft access had roof strut across it. Plumbing atrocious..... flush the toilet and water comes full flush from under cistern. Scratched bath ... squeaking and badly fitted .... knocks and dent to shower tray. Floor tiles scratched ... whole house externally and internally filthy. Fridge freezer you need a step ladder to use the top shelf unless your 6ft tall 😡😡Just one or two problems on the list ... so many more . Welcome to Ribbleswood Chase! Construction Director words of the week "I appreciate" - stop appreciating and get sorted the 5 star house you promised rather than the "within NHBC tolerances" bodged shack you have handed to us....Jones Homes you should be ashamed of yourselves!

EW · 24 October 2018

★★★★★ 1/5

Trustpilot

No integrity, poor service and bad planning. Avoid.

Cannot be trusted:They will state they do not intend to build anymore houses next to yours when you’re buying your house and then will apply for planning permission using private contracted planning companies (e.g. DLP planning) seeking to build a further 95 houses, subjecting you to a building site for five years and devaluing your property. Planning:They build streets that are too narrow with driveways that cannot fit two small vehicles on them. Garages cannot hold a single vehicle. They place manhole covers, access points and multiple service hatchways at random points throughout gardens. Gardens are of extremely poor quality. Shambolic after-sales service:After two years Jones Homes will refuse to answer any communications or deal with any issues relating to the building they built. Before this two year period the work carried out to correct issues relating to building was resisted significantly.They do not maintain the surrounding green spaces as directed by the council.

MechanoDred · 21 August 2018

★★★★★ 5/5

Trustpilot

Recently bought our house on cavendish…

Recently bought our house on cavendish park bolsover jas the sales agent was nothing less than fantastic kept us well informed through out the sale would highly recommend

David · 19 January 2023

★★★★★ 5/5

Google

Great offers, High quality , Best sales person, Didn't get a chance to buy there because of location due to my personal reasons otherwise It's the best site to buy if anyone is looking to buy a new build in that area.

Kiranmayi · 13 April 2024

★★★★★ 5/5

Trustpilot

New Build Quality and Support Plus

Sales process was excellent. Quality excellent. Few snags as expected with new build sorted out in a timely manner. Overall I would recommend this builder without hesitation.

John · 24 January 2023

★★★★★ 5/5

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Any problems we had archie and Mark…

Any problems we had archie and Mark sorted out for us.allways very helpful.thanks.

Kevin · 24 January 2024

★★★★★ 5/5

Trustpilot

Really friendly professional service by…

Really friendly professional service by Sandra in the Sales office. Thank you

Rob · 11 June 2025