Every review we hold for the South Tyneside office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLinda Ritchie senior branch manager in…
Linda Ritchie senior branch manager in the blyth office has been helping our business achieve and build our property portfolio within the past 18 months ..Linda’s expertise cannot be compared to anyone and her wealth of experience within the sector has been an overall asset to us .. Linda has sourced us properties and even sold a property within 1 day to the first viewer … ✅💯Her friendly approach , caring and helpfulness is to be admired..: We can highly recommend Linda to any investor , buyer or seller with the market ..LINDA YOU EXCEL IN YOUR ROLE AND HAVE ENHANCED OUR BUSINESS IMMENSELY AND WE REALLY APPRECIATE YOUR SWIFT WORK ETHICS ..We could never source a better manager than yourself and the passion, drive and ambition you possess .Kind regards Diane & Fiaz Sanctuary estates global Ltd ..
Diane · 3 November 2021
★★★★★ 5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Kanagasabai · 13 March 2026
Agent replied · 20 March 2026
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
TrustpilotJarrow Branch - Amazing Customer Service
Pattinson’s have dealt with the sale of my property and put it this way, I’d use them again in a heartbeat.Alison from the Jarrow branch has literally went above and beyond when issues with Solicitors down the chain have arose on numerous occasions, the amount of effort she puts into getting these resolved has left me feeling ever so grateful. Everyone knows how stressful moving house is and the fact she genuinely cares about everyone who is involved and strives to provide us with the best outcome possible, makes everything 10x more settling knowing she is handling it. She is always contactable at all hours and I honestly don’t know how I would’ve coped without her dealing with my case.Not forgetting to mention thanks to Jason & Dean for all of their help along the way too.
Stephanie · 28 October 2021
★★★★★ 1/5
TrustpilotCalled them out to have a valuation of…
Called them out to have a valuation of the house, the lady apparently want to have a quick sale of our house, she give a price of 220k later On we find out the worst area and a lot smaller house sold price are all above 250k, while we are in the best areas and our house is twice the size, avoid this company they rip you off first before you put on market What’s the point using them,scammers
Karl · 11 August 2023
Agent replied · 23 October 2024
Hi Karl. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? We take into account current market conditions our valuer should have prested evidence of this. We would never scam anyone of our customers. We offer a no-obligation, completely free valuation. Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Mrs · 18 December 2025
Agent replied · 22 December 2025
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
H · 8 March 2026
Agent replied · 20 March 2026
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract.
Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor.
We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange.
We appreciate your feedback and wish you the best moving forward.
★★★★★ 1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Helen · 7 June 2023
Agent replied · 23 October 2024
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
Alexandria · 1 July 2021
★★★★★ 5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
Ashley · 23 February 2024
★★★★★ 2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
Vikki · 9 June 2021
★★★★★ 5/5
TrustpilotRe modeling project
Gr8 professional service.
Yvonne · 24 April 2026
Agent replied · 22 May 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
GoogleJust to clarify jason saying yous are taking the piss after 18 days was not aggressive it was the truth. 15 days maximum was the longest it should have took. Your staff and the communication is totally rubbish. DONT DO BUSINESS WITH JASON (The manager) AVOID. 👍 …
Scott · 6 January 2026
★★★★★ 5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
JAMES · 25 February 2026
Agent replied · 20 March 2026
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
★★★★★ 5/5
Trustpilot5 stars for Jarrow branch
Dealt with Jarrow branch, Dean was amazing from start to finish he really was. Such a pleasure to deal with and couldn’t help me enough with the sale of our house and the purchase of our new property. I felt Pattinson really went the extra mile for us and they were always updating me every step of the way. Jason is great too, really knowledgeable and nice guy who put ours up on the market and knew exactly how to get it sold. I wouldn’t have a hesitation to use them again and I would recommend them to anyone.
Kyle · 1 April 2021
★★★★★ 5/5
TrustpilotI found them so helpful
I found them so helpful. They kept me updated on the sale of my house from start to finish . It was in lockdown as well things were difficult. They did all the viewings organizations with the tennant for access was not easy with the corona virus . But the team from Jarrow did me proud and got the job done . We have a happy buyer and me myself is quiet happy . Thank you Jason and Ian and the rest of team pattisons Jarrow . Highly recommended them Kind regards Katie TELFORD
Katie · 31 March 2021
★★★★★ 5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
Holly · 24 October 2022
★★★★★ 5/5
TrustpilotEloise Wallace was great!
Eloise was great helping us with moving into our new house! Talked us through the whole thing and made sure we were at ease. Also helped us to get the move in date we wanted. Would 100% recommend using pattinsons when renting somewhere.
Sarah · 29 July 2024
★★★★★ 5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Rebecca · 19 February 2026
Agent replied · 23 October 2024
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
★★★★★ 5/5
TrustpilotI let my property through Pattinson and…
I let my property through Pattinson and they have always received excellent service from them. Any issues are quickly attended to.
Miss · 10 November 2025
Agent replied · 22 November 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotShowed me round the property
David · 28 March 2026
Agent replied · 22 May 2026
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
★★★★★ 5/5
TrustpilotFriendly staff and most of all…
Friendly staff and most of all excellect customer service . Thans to pattinsons for getting me a property when i was homeless ...
Jordan · 21 October 2025
Agent replied · 22 October 2025
Thank you so much for this lovely review Jordan!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleVery good service from all Pattinson staff.
James · 10 March 2026
Agent replied · 10 October 2026
Thank you so much for this review Julio We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotVery unprofessional
Very unprofessional, told us our offer was agreed and vendor was happy and property would have no more viewings and then suddenly they said they had a higher offer. Depends who you speak to, some staff seem very inexperienced. Must be one of the only estate agents who allow viewings once an offer has been accepted. However when I went to buy a property they wouldn't let me view as they said the offer had been accepted, so contradicting themselves, even when I tried to explain this, no apology just said this was usual practise!!!
Sunshine · 7 March 2023
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
S · 5 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
