Every review we hold for the South Tyneside office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRude and nasty man
My sister has just had the most awful experience with a horrible man at this office. She was told she'd got a house and rushed back from holiday to sort it out. Was told very rudely that no she hadn't him and the vendor had let a different man have it. My sister is very ill and the effect of this on her is absolutely unimaginable. What a rude nasty man!
Customer · 1 October 2025
Agent replied · 23 October 2024
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further.
Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us?
Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 5/5
TrustpilotSale & purchasing was handled…
Sale & purchasing was handled exceptionally well by Nathan Curry who pushed at every opportunity too get the sale & purchase completed. Much appreciated 👏 Graham & Christine.
Graham · 3 September 2026
Agent replied · 22 September 2026
Thank you so much for this great review Graham and Christine! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotExtortion.
There is no financial incentive for them to sell your home for the best price for you. The £6000 fixed commission puts paid to that whether you sell for 1m or £100. I would carefully consider going down this route before anything else. They managed to organise only two viewings in three weeks with their miserly property investors.Furthermore, they have been misleading in details prior to signing binding contracts, even when I pressed them for assurances at the start. Not good.They managed two viewings in one month. Other agents will get that in one week. But the worst thing we found is the lies and trapping you into commitment. It has been a total waste of time, money, and stress. And they STILL prevent me from selling with another agent because of a clause in the contract you sign!Absolutely disgraceful that this business practice goes on.8th Nov Update- They are asking for 1200 pounds even though they did not sell the house in the auction! They want paying for something that didn't sell! The house is effectively shackled, doing nothing, because I can't seem to get out of an association with them. It's ludicrous.... they aren't making money. I'm not selling anything. I don't know when it will end. What's the point!?Another update- When the agreement ends they send you a 'list' - some 200-300 here... of interested named individuals. (bearing in mind only two people came to view the property, so this could just be an email shot to their clients, not that they are actively interested in purchasing). If anyone on this list expresses interest in your home in the future, even under a different agent you may be liable for costs. Unbelievable. They have you under a barrel. It's all wrong.
S.S · 11 November 2022
Agent replied · 23 October 2024
Hi, we are very sorry to hear you didn't have the experience you should have had with our team. Are you able to share more information like the contact email address or mobile number you registered with us and the property address to socialmedia@pattinson.co.uk so we can look into this further
★★★★★ 5/5
TrustpilotA big letting agency with positive culture
Very positive experience, they are very responsive to calls and mails pertaining to the rented property. Clients' satisfaction is important to the organisation, I strongly recommend who wants to rent or buy.
Tayo · 30 July 2026
Agent replied · 22 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAbsolutely great service every time
Absolutely great service every time! We wouldn’t rent our houses out through anyone else! Everyone is super friendly, professional and gets things done!! Thank you for another great experience with Pattinsons !!
Kim · 28 July 2026
Agent replied · 22 September 2026
Thank you so much for this great review Kim! We are delighted that your experience with our Lettings & Property Management team is always so positive. We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
GooglePattinsons estate agents just can't seem to understand the request- to be contacted via email only Mon - Fri. Since being on their radar as a first time buyer (something I've also had to clarify with them many times) I have been getting relentless calls and voicemails during work hours, no emails. It's not as if I only advised them once of my contact preferences. I have even verbalised this to agents when I have been in a position to take a call.
Staff are either unable to comprehend this or choose to ignore my many requests. This has put me off doing any form of business with Pattinsons.
Neil · 2 June 2025
Agent replied · 8 July 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
TrustpilotPattinsons Yorkshire strung me along…
Pattinsons Yorkshire strung me along for a year asking when I was going to put my house up, then, when I was ready, I got in touch with them and they said they no longer dealt with houses like mine. Wasted time, passively aggressive attitude. Would not recommend.
EA · 29 March 2026
Agent replied · 22 May 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
★★★★★ 1/5
GoogleJason (the manager) couldn't organise a piss up in a brewery, the referencing team must be based on Jupiter as the communication is horrendous. 18 day fiasco, which i am glad not to have done business with this agent now LUCKY ESCAPE. Found a beautiful place now got in very fast too. Something Pattinson are not familiar with speed.
Scott · 25 December 2025
Agent replied · 8 January 2026
We’re sorry to read your feedback, Scott, however we do need to clarify the situation.
At Pattinson, we are committed to treating all customers fairly and professionally, and we expect the same standard of conduct in return. Unfortunately, during interactions with our lettings team and Jason, the Jarrow Branch Manager, our staff were subjected to aggressive behaviour and inappropriate language. We do not tolerate this towards any member of our team.
The landlord ultimately decided not to proceed with the application following standard referencing and suitability checks, which we are obliged to carry out on every tenancy. These decisions are not taken lightly and are made in line with our duty of care to landlords, tenants, and our colleagues.
We stand by our team’s actions in this matter and fully support Jason and the lettings staff involved. Should you wish to discuss matters further, we are always open to constructive and respectful communication via our formal complaints process.Please email, reviews@pattinson.co.uk
Many thanks.
★★★★★ 5/5
GoogleEmily kept me up to speed every step of the way throughout my purchase. Highly recommend and thankyou.
Darryl · 10 October 2025
Agent replied · 11 November 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery easy process
Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted
B · 31 July 2026
Agent replied · 22 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 2/5
TrustpilotJason was a lair and missed the appointment
Jason is the office branch manager in Jarrow area. I made appointment at 11:30 with the staff named Jason. However he said he was too busy to come in time so asked me to view another one with him at 12:30 however when I was there at 12:30 but I did not see him. When I phoned the company and asked why he did not be there and the company told me that he was left because I did not be there? He was definitely a professional lair because I kept the video record to prove I am there. Pattinson is a big estate agent but why allow lair worked for them? I come from Birmingham and it wasted me 7 hours driving. Not trust “ Jason” if you have appointment!!! Be careful if you have appointment with him. He must wants to back home to watch the football Newcastle to Liverpool today. Very bad guy.
Zhai · 30 April 2022
Agent replied · 23 October 2024
We are sorry that you are dissatisfied with the service you have received. However, the below demonstrates that several attempts were made to provide you with access to the properties you wished to view.Mr Zhai was contacted at several points during the day to ensure he viewed both properties. When the branch manager's prior appointment overran, Mr Zhai was called and requested to go to the second appointment at the agreed time, during which the branch manager would then re-arrange the delayed first viewing.The branch manager arrived at the property at the correct time of 12.05pm. Mr Zhai had received an SMS message, confirming the scheduled appointment time, but as he has stated, did not arrive until 12.30pm.The branch manager waited as long as he could but had to leave at 12.25pm to attend a scheduled block viewing at another property for 12:30pm, where multiple viewers were waiting.Mr Zhai was contacted by staff to discuss the missed appointment and rearrange for later that afternoon.The branch manager was quite prepared to extend his working day and accompany Mr Zhai to ensure his viewings took place. He kept the branch open to facilitate this.Mr Zhai declined.
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 23 October 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 22 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWent to view property at field head…
Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS
Neil · 21 January 2022
Agent replied · 23 October 2024
Hi Neil, we are sorry you have not had the experience that we would expect. I can see on your file that Lisa did make contact with you on 11/01/21 to advise that viewing can now take place and that the vendor may put the property into an auction. Sometimes there are delays with contacting vendors, and we can not instruct on offers without the vendor's consent. If you would like to share any more information with us, please contact socialmedia@pattinson.co.uk, and we will look into it further for you.
★★★★★ 5/5
GoogleJason and his team have provided exceptional service to us. They were outstanding in promoting and selling our property and they were always on hand to answer any queries. I would recommend them to anyone wishing to buy and sell a property
Christine · 10 October 2024
Agent replied · 11 November 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSale of townhouse in Seahouses
Having worked with Kelly and her team in the past, I was aware of how proactive they are in reaching a sale. They were extremely helpful and supportive throughout the process and worked in close contact with myself and the purchaser, to ensure the conveyancing ran as smooth as possible. As the seller, I discussed with Kelly and Darren an alteration in the asking price, in order to get that offer. We all agreed on the price and the best way forwards, which before long did bring the property to being under offer. It is a difficult market at the moment, but Kelly really does know her stuff extremely well and the whole team works very hard on both sides to secure the sale. Would definitely use again in the future.
Julie · 28 June 2024
★★★★★ 5/5
TrustpilotI always receive excellent service from…
I always receive excellent service from Leah Gallagher and Matthew Bliss.
Donald · 9 October 2026
Agent replied · 10 October 2026
Thank you so much for this great review Donald! We are delighted that your experience with Leah and Matthew is always as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Have a great day! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotDAN'S THE MAN!!!
DAN'S THE MAN!!!We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute pleasure to deal with. Dan did a great job of marketing the property, with very clear communication throughout (even outside of business hours) so we got a huge amount of interest we were made an offers for 4 days after it went live! Sue, Kimberley and various others from other branches have all been fantastic to deal with. The team in the Houghton branch were friendly and efficient when dealing with every aspect, our home is now SSTC as having not done this before we were made to feel reassured and they are continuing to guided us through the whole process. Would definitely recommend. Thank you Dan and everyone at Pattinsons team!
Ryan · 9 May 2024
★★★★★ 5/5
GoogleAbsolutely outstanding service, Jason and his team have helped us so much to get our property on the rental market. Jason has put our minds at ease, communicating with us every step of the way, understanding our needs as well as the rental market needs. Overall service is amazing, and we are truly greatly to have them side by side with us working along side us. One in a million x
Dawn · 10 October 2024
★★★★★ 5/5
TrustpilotWish all customer service was this good.
Quite frankly there are not enough superlative adjectives I can use to describe my experience with all of the staff at the Jarrow branch during that which can only be described as a turmultoues time. Astounding customer service from all, though a special mention to Jason & Alison who seemingly went above and beyond to ‘hold my hand’, pulling out all stops at every stage, streamlining the process with the assistance of the extraordinary service from their recommended conveyancing solicitor who somehow managed to halve that which could easily have been a sixteen week process. Eternal gratitude doesn’t even cut-it and they have certainly earned their place behind the ‘pearly gates’. Thank you. J
Jay · 7 May 2024
★★★★★ 5/5
TrustpilotAmazing Service!
Nicola has been amazing through the whole selling process. So helpful and went out of her way multiple times for us to help the process run smoothly. We had a very stressful chain and Nicola did everything she could to put our minds at ease. She definitely went above and beyond for us. Stephen was also brilliant helping us out with various things and again going above and beyond for us.Overall pattinson were brilliant and we're more help to us even on the sale of our house than our estate agent and solicitor and we weren't even selling through them!
Helen · 5 May 2024
★★★★★ 1/5
TrustpilotAvoid them at any cost!
Avoid them at any cost!! They mislead you with their twisted auction contract and their "well trained" agents so you definitely end up with costs even with no sale.All I can say is: Honesty is not their thing.Do not use their service if you care about quality, honesty, and clear agreements/communication!
Éva · 1 March 2024
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 1/5
TrustpilotStill can't view a property in…
Still can't view a property in Birkenhead-Hinderton Road. Been trying for weeks and still can't view it.
Christopher · 21 August 2026
Agent replied · 22 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
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