Trusted Agent profile · South Staffordshire

Dourish & Day Estate Agent South Staffordshire reviews

4.6

★★★★★ Excellent

135 reviews across 3 platforms

4 Crown Bridge, Penkridge, Stafford, ST19 5AA, South Staffordshire, ST19 5AA

Dourish & Day Estate Agent's office in South Staffordshire, at 4 Crown Bridge, is rated 4.6 out of 5 across 135 reviews on three platforms, including 43 Google reviews rated 4.8.

Google logo

4.8 / 5

43

Reviews on Google

This office

Facebook logo

4.7 / 5

87

Reviews on Facebook

Business-wide

Trustpilot logo

5

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the South Staffordshire office, from every platform, shown as written. First names only.

5/5

Google

First class job by all concerned, went as smooth as possible throughout. An estate agent second to none. Thanks

Michael · 25 December 2025

Agent replied · 22 January 2026

Thank you very much for your fantastic 5-star review ⭐⭐⭐⭐⭐ We’re delighted to hear that everything went as smoothly as possible and that you found our service first class throughout. Your kind words mean a great deal to the whole team. Thank you for choosing Dourish & Day, it was a pleasure to help, and we wish you all the very best moving forward.

5/5

Google

Dourish and Day have been fantastic throughout our first home buying journey from start to end. They always kept us informed, even when they hadn’t received an update themselves, and we can’t fault the service we received. Extremely quick to respond, we could always get through to someone, helped us to no end (including when our solicitors went a big rogue!), and were always happy to find the answers to our questions, both regarding the house and the house buying process. Both Steve and Aimee are also fantastic! 5⭐️

Shannon · 9 June 2023

Agent replied · 24 October 2024

Great to hear that your journey from start to finish was great. Thanks for the 5* review

5/5

Facebook

Excellent service from start to finish . The team were always excellent at communicating and updating on a regular basis regarding purchase . Couldn’t recommend the service enough . Extra special thank you to Nicola for all your help and fantastic customer care your a credit to Dourish and Day !

Angie · 30 August 2020

Agent replied · 22 May 2026

Thank you for your kind words Angie. Anything that we can help with in the future. Please give us a call.

5/5

Facebook

I just wanted to say thank you to Dourish & Day and in particular Nicola Hart. She was absolutely brilliant from start to finish in helping me and my girlfriend purchase our first home. Her service levels were outstanding. She communicated throughout the whole process and always put our needs at the forefront. We are so happy to be in our house and couldn’t thank Nicola any more for all she did.

Moe · 26 July 2022

5/5

Google

What a team! Marketed our property with D&D after meeting Adam who took some superb photos & got our property online very quickly. Andrew dealt with the only viewing we had & subsequent offer & Clare worked her socks off to progress our sale, even though it wasn't always easy! Would definitely recommend 😁 …

Denise · 11 September 2024

Agent replied · 23 December 2024

Thank you Denise for your glowing 5 star review. Glad that we could assist you in the way that we did.

5/5

Facebook

From the very moment we accepted dourish and day to sell our home we experienced nothing but professional and sincere advise even through these unforeseen circumstances. We dealt with a lady called Nicola, and what pleasure it was. It felt like Nicola took our situation personally, and made us feel like we were her only priority when in truth, she had many more like ourselves whom had so many questions and wanted so many answers in these testing times. We felt the communication between both parties was first class all the way through our sale and felt that we could ring at any time no matter how small the issue. We would highly recommend ‘Dourish and Day’ and in particular Nicola for all there services.

Kieran · 5 July 2020

5/5

Facebook

Can't fault Dourish and Day on the way they dealt with our purchase. We were kept informed at every stage. Everyone was courteous and professional. Particular thanks to Nicola who went out of her way to make everything proceeded without a hitch. She is a star.

Ken · 16 July 2020

Agent replied · 22 May 2026

Thanks Ken, glad we could help! Enjoy your new home

5/5

Google

We found the staff friendly and professional, and the service was reasonably priced. Being a local agent their knowledge was very helpful. They dealt with all viewings without us needing to be present. Calls to their Penkridge office were diverted to their central office, which was slightly frustrating but hasn't detracted overall to our review rating.

KP · 8 June 2024

Agent replied · 24 October 2024

Thanks for your 5* review - great to hear!

5/5

Facebook

Dourish day were the agents for house we were buying Excellent throughout. Answered every question and query we had and Dani was great with the negotiations Sarah and Georgia Followed up agreed sale with solicitors and kept us informed throughout Definitely recommended *****

Lynn · 1 October 2020

Agent replied · 22 May 2026

Thanks for your very kind words Lynn, the team were delighted to assist you with your purchase. Do let us know if we can help any further!

5/5

Facebook

I would like to share my experience of Dourish and Day. Particularly Elle who was very professional in her approach to marketing and in renting my apartment in Stafford. It was a pleasure to do business with her and the whole process went like a dream. All questions were answered and had worries with guidance all the way. It was a pleasure to do business with Dourish and Day and would thoroughly recommend them above all other agents. Vicki

Vicki · 7 September 2017

5/5

Facebook

We chose Dourish and Day to sell our rental property in Stafford. From instructing them to receiving an offer, their service was first class. Following acceptance of the offer the follow up service and communication was excellent, with particular thanks to Nicola and Claire.

Trevor · 26 March 2019

Agent replied · 22 May 2026

Thanks for the review Trevor, it’s greatly appreciated. We’re so please that the team gave you first class service. If we can help any further, please let us know.

5/5

Facebook

Would just like to thank the amazing Nicola!! She handled my house sale with such empathy and was so professional throughout even when things weren’t quite going to plan. Always felt like she understood that we were people and not just another house sale and that speaks volumes! Have already passed this agents on to friends and family and will be definitely using Nicola when I come to buy a new home. Once again, thank you to all.

Hayley · 5 July 2022

Agent replied · 22 September 2025

Thank you so much. We will make sure Nicola sees your review tonight. All the best

5/5

Google

Dourish and Day made the process of selling our home very simple. They were efficient with communication and kept us in the loop throughout the process. Couldn’t fault them. They’re also open for longer hours than other estate agents so it is good when it’s a weekend/evening enquiry.

Shayla · 12 August 2024

Agent replied · 24 October 2024

Thank you for your 5* review Shayla and we are glad that we assisted you in the sale of you home and that our extended hours of 9am to 9pm / 7 days a week worked for you too :)

5/5

Google

Dourish and Day handled selling our home, and the onward purchase of our new property. I cannot recommend them enough. Andy at Dourish and Day and the sales progression team helped the entire journey, including one property dropping out, … More

Rob · 22 November 2024

Agent replied · 23 December 2024

Rob, thankyou for your 5 star review, we really do appreciate it. We are so pleased that we could assist you ad you were happy with our service.

5/5

Facebook

Today I completed the sale of my property via the Penkridge office. The service I received from Nicola and Clare was excellent. They kept me up to date at all times and answered all my queries throughout the process. Highly recommend.

David · 12 July 2019

Agent replied · 22 May 2026

Thank you for your kind words David. Best Wishes

5/5

Google

From start to finish the selling of our old house and purchasing of new house we were dealt with respect & humanity throughout, despite the global restrictions that were in place. Right from the first phone call we knew that Dourish & Day were the ones for us and made us feel at ease throughout the whole process. From the initial contract, to photos of our property & purchasing our new home we were thoroughly informed throughout. I could not recommend Dourish & Day enough!PositiveResponsiveness, Quality, Professionalism, Value

Sheridan · 25 October 2021

Agent replied · 24 October 2024

Great to hear that you were so pleased with the service and gave us a 5* review - we truly appreciate it.

5/5

Facebook

The whole team were amazing. Kept us informed at all time of what was happening with our purchase. Very professional. Would definetly recommend them to anyone Danny kept us informed at all times Nothing was too much trouble. Excellent service .

Dawn · 18 February 2019

Agent replied · 22 May 2026

Thanks for your kind words Dawn! We were delighted to help you with your sale and purchase. Let us know if we can help in the future.

5/5

Google

A special thanks to Nicola and Clare for sticking with us through our protracted sale. With a long chain, we needed all of the sellers to align and the office team helped to ensure that this happened. Thanks again!

Dean · 26 October 2019

Agent replied · 24 October 2024

Hi Dean, thanks for your very kind comments and we’ll ensure to pass on your thanks to Nicola and Claire.

5/5

Facebook

After having had a poor experience with two other local agents I was absolutely delighted with the attentive service provided by D & D. They sold the property within a few weeks, as opposed to months and kept me informed all the way through the process, which went a long way in taking much of the stress out of the whole undertaking. I also found the whole team to be friendly and likeable, providing invaluable advice and guidance, and that made me feel much safer in their hands than previous experiences. They know their area and they know their market. Should I require an estate agent in future D & D will definitely be my first port of call.

Mark · 7 July 2021

Agent replied · 22 September 2025

Thank you for your kind words Mark. Anything you need in the future, please let us know.

5/5

Facebook

A very helpful & friendly team that dealt with my sale & purchase. Special thanks to Nicola who went above & beyond to chase things up & kept things moving for me. Highly recommended :)

Mark · 24 September 2020

Agent replied · 22 May 2026

Thanks for using us Mark to buy and sell your home through us. Your very kind words are really appreciated and if we can be of any further assistance, please let us know.

5/5

Facebook

Over the past 2 years we have used Dourish & Day to sell 2 properties. They have been very professional and reliable, good at keeping us informed of progress which was very important as we had moved out of Staffordshire early in the sales process. It was good to have a reliable agent whom we could trust to conduct accompanied viewings to vacant properties and release keys to tradesmen for maintainence when necessary . Many thanks for your help over the past couple of years

Sharon · 20 July 2020

Agent replied · 22 May 2026

Thank you for your lovely words Sharon. It has been our pleasure.

5/5

Google

Sold our little cottage very quickly. Thank you to Nicola Hart for all your help. You were wonderful and pleasure to work with. Nothing was too much trouble. Thank you. Highly recommended 😊 …

Lee · 26 October 2019

Agent replied · 24 October 2024

Lee, thanks for allowing us to sell your cottage! We're so pleased that we managed to find you a buyer and help you move into your new home so quickly. If you need anything further, please don't hesitate to give us a call or pop in and see us!

1/5

Facebook

I have had such a bad experience with this company.. despite telling them my criteria for buying and being told I would get properties passed to me I have had every viewing .. 3 .. in a week for 3 properties cancelled. One of the properties had not had the offer accepted and I was told I couldn’t view it . Suggested to them this was because I decided to sell my property via another agent. I’m glad I did because this company are not trustworthy or offering the service they promise . Very disappointed.

Zoe · 3 July 2020

Agent replied · 22 May 2026

Hi Zoe, We understand your frustration that we have cancelled viewings on properties which you have arranged to view. We have experienced unprecedented times with the number of properties that we have sold, and whilst we appreciate your frustration about viewings being cancelled, this is only due to the owners of the property accepting an offer from another party who has viewed previously to your viewing we have arranged. We can assure your that the cancellation of viewings has nothing to do with you not selling your home through us and we are more than happy to find you your dream home. We know that you are now in a position to proceed and will be happy to arrange viewings for you on properties that come onto the market.

5/5

Facebook

Just to say a big thank you for your first class service selling my Mums house which was made more difficult with us living 60 miles away. I was kept up to date at regular intervals and nothing was to much trouble. Special thanks to Dani & Claire. If you are looking for a first class service in the Stafford area don't hesitate speak with these guys.

Gordon · 12 December 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dourish & Day Estate Agent's Google reviews

Questions about Dourish & Day Estate Agent South Staffordshire

How many reviews does Dourish & Day Estate Agent South Staffordshire have?

Dourish & Day Estate Agent's South Staffordshire office has 135 reviews across three platforms: 43 on Google, 87 on Facebook (across the whole business), 5 on Trustpilot (across the whole business).

What is Dourish & Day Estate Agent South Staffordshire's rating?

Dourish & Day Estate Agent South Staffordshire is rated 4.6 out of 5 across all 135 reviews, and 4.8 out of 5 on Google from 43 reviews.

Where is Dourish & Day Estate Agent's South Staffordshire office?

Dourish & Day Estate Agent South Staffordshire, 4 Crown Bridge, Penkridge, Stafford, ST19 5AA, South Staffordshire, ST19 5AA.

The Trusted Agent

Is this your office? Claim your page.