Trusted Agent profile · South Staffordshire
★★★★★
135 reviews across 3 platforms
4 Crown Bridge, Penkridge, Stafford, ST19 5AA, South Staffordshire, ST19 5AA
Dourish & Day Estate Agent's office in South Staffordshire, at 4 Crown Bridge, is rated 4.6 out of 5 across 135 reviews on three platforms, including 43 Google reviews rated 4.8.
Every review we hold for the South Staffordshire office, from every platform, shown as written. First names only.
5/5
FacebookDourish and Day have been fantastic throughout our house sale, we have sold and brought through Dourish and Day and the whole team is brilliant, all lovely and nothing is ever too much trouble, big thank you to Clare for all her hard work for us making sure our we completed after lots of stress, thank you everyone
5/5
GoogleExtremely helpful throughout the whole process despite it being a long and complicated sale Clare was really helpful and professional from the very beginning. Thank you to all the team.
Thanks Aimee for leaving us a review. Greatly appreciated.
5/5
FacebookDourish & Day provided us with a first class professional and friendly service from start to finish. We are truly grateful and appreciate all the advice,support and correspondence throughout the transaction. The service received from both the Stafford and Penkeridge branch was nothing short of exceptional. Even in the later stages when things were delayed by the legal process, the intervention by staff at the Penkeridge branch managed to get things moving right through to completion. Thank you once again, we highly recommend you to anybody thinking of selling or buying a property.
I just wanted to add a personal thank youto Gurvinda,Clare, Nicola,Dani as well as all the other staff who assisted with the sale of our property.
5/5
GoogleHighly Recommended! If you want to Purchase or Sell a property I can say from our experience that Dourish & Day 'Go that extra mile' by looking after you. The staff have been very friendly, helpful with good communications which is VERY important when negotiating large sums of money. BIG Thank you Dourish & Day, to the Penkridge and Stafford Office for providing wonderful support with the swift purchase of what is now our new family home in October 2018.
Thanks so much for leaving us a review Darren, it's greatly appreciated! We hope that you're settling well into your new home and if we can be of any further assistance, please do not hesitate to give us a shout.
5/5
FacebookNicola was excellent throughout the sale process. Highly professional and an excellent communicator. Did everything she could to support us through the sale at all stages!
Thank you Clare for your lovely review. Anything else we can do in the future, please let us know.
5/5
FacebookThank you to Nicola and Ani at the Penkridge office, sold a house for me with no hassle, kept me informed throughout the whole process - excellent service !!!!
Thank you Ian for your review. We really appreciate it. Happy to help anyway we can. Best Wishes
4/5
GoogleHelpful along the selling, buying journey
Thank you for your review! We’re so pleased to hear we could support you throughout your selling and buying journey. If you ever need us again in the future, we’re always here to help.
5/5
FacebookAs a buyer- Clare worked hard to make sure all parties were well looked after acted as a fabulous mediator. Excellent service from a number one estate agent in town A great big thanks to Clare & colleagues Happy to deal with you guys again I highly recommended Dourish & Day Thanks agin Sujeeba Stafford
5/5
FacebookWe dealt with Nicola and she has been wonderful. She was very friendly and always returned our calls. She kept us updated more than anyone else throughout the entire buying process and was brilliant. She listened to our concerns and did the job of about 10 people. Thank you Nicola!
5/5
FacebookVery professional,friendly and caring team across the board and in both sites...A very protracted sale due to various factors,the team was excellent throughout...Special mention goes to Nicola who was my lead and Claire whose support was fantastic....When things return to some semblance of calm,i will still pop in to the Penkridge office to say hello.....Once again,thanks to all.......Ian..
Thankfully I am finally free from dealing with Dourish & Day Estate Agent (Stafford Branch) who have made the sale of a late loved one’s property an utter nightmare! From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone! I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase! D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised. I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there! I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!
5/5
FacebookNicola has been an absolute god send to us through the whole process if buying our house, she has gone above and beyond every step of the way. Thank you so much for making this possible and keeping me sane through everything.
5/5
GoogleWe used Dourish and Day for the sale and purchase of our property. They gave excellent service throughout. The sales progression team worked really hard and always kept me informed. I highly recommend Dourish and Day as the service they gave was beyond amazing.
Great to hear you were pleased with the service and awarded us a 5* review - thank you so much
1/5
FacebookSelling our home with Dourish and Day was a dream. We received a professional service from start to finish. Great experience in a competitive industry. Great teamwork made even better with a separate progression team once the sale had been made, Nicola Hart thank you for a first class friendly and professional service.
Thanks for your wonderful comments Graham…so glad we helped you find a buyer and your new dream home. We hope that you soon get settled.
5/5
FacebookDourish have been absolutely brilliant throughout but special recognition needs to go out to Nicola in the Sales Progression team - she went above and beyond to ensure the sale chain kept moving and always at the end of the phone whenever needed - thank you for all of your help and support getting this sorted and so sorry for all the headaches. Absolutely fantastic service would highly recommend to anyone xxx
1/5
FacebookWe asked for Doirish and Day to value and expected a call to put us on market etc, never heard back. Your loss D&D, we’ve gone elsewhere!!
5/5
FacebookCan't speak highly enough of this company and their staff.. .A real big shout out to Nicola Hart who has really gone the extra mile and is so professional and conscientious. We would highly recommend Dourish and Day.
5/5
FacebookDourish and Day have been amazing! We are first time buyers, didn’t have a clue what we was doing but they helped us every step of the way and kept us up to date through the process. We would both highly recommend, staff are all so friendly and polite. Thank you so so much!
Hi Penny, Thanks for leaving us a review and we're so pleased that we were able to find you your first home together. Thanks for the wonderful comments, we'll ensure all of our team are aware of your kind words. We're really looking forward to giving you the keys for your new home and if you need anything further, just let us know!
5/5
FacebookSteve and the team provide an outstanding service. They made the process of buying our new home easy and do great work behind the scenes in managing the chain, solicitors, etc. Highly recommended.
5/5
FacebookThank you to all of the team at Dourish & Day Stafford branch. They stand out from other agents by far, this is the reason they are the market leaders in the area. They are professional, efficient and communicate with you every step of the way, this is a big plus in my opinion. I would, and I have recommended them to everyone I have discussed my house sale with. Dourish and Day will restore your faith in estate agents. Great job, thank you so much.
5/5
FacebookThey are a brilliant company Nicola and Claire from the Penkridge branch helped us with moving and they couldn’t do a enough for us.They both get 5stars from me and my wife, we are really pleased with them thank you once again Lee and Louisa Milner
Thank you for your kind review Lee. Much appreciated.
5/5
GoogleI was very expressed with the girls at the Penkridge Branch "Claire McKieman" & Nicky. We had great laughs together while dealing with the property, I really appreciate, support, care they provided. Well done, girls you make a great team. From bea pope.
Bea, Thanks for your very kind words. I know that Clare and Nicola enjoy you calling into see them in the office. Thanks for purchasing through Dourish & Day
5/5
FacebookDourish and Day have been really great helping me with the sale of my house in England although I live in Germany. They have helped with many problems along the way and have always been very friendly on the phone. I would definitely recommend them to anyone I know. Thank you so much.
5/5
FacebookHi to all the staff at penkridge office, you have been professional and helpful throughout the 5 months it’s taken to sell my house - I would recommend Dourish & day due to competitive prices and the staff always have a great smile 😊
♥️
5/5
FacebookWe used Dourish & Day for our sale and purchase. They completely exceeded our expectations! Supportive, friendly and efficient. Relied on them for a great deal and they delivered everytime. Nothing too much trouble for them - thank you!
Thank you so much for your review. We’re so grateful for you leaving very kind words about our team.
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