Trusted Agent profile · South Ockendon · Essex
Verified
★★★★★
406 reviews across 3 platforms
111 Daiglen Drive, South Ockendon, Essex, RM15 5EH
M & P Estates's office in South Ockendon, Essex, at 111 Daiglen Drive, is rated 4.6 out of 5 across 406 reviews on three platforms, including 373 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
If you're looking to buy, sell or rent property in South Ockendon and you’d like a long-established, reputable estate agent, then you’re in the right place You can expect exceptional service, reliable communication, and trusted advice to help you find the perfect home. M&P Estates have invested heavily in the most up to date marketing tools and technology, such as microsites, FREE property websites with personalised virtual tours and more to make your property stand out from the crowd. We take pride in our customer service which is why we are the leading independent estate agent in the area. We have a wealth of experience of the local property market for both sales and lettings and are here to help make your moving journey less stressful. Established in 1999, we are a family run Estate and Letting Agency who pride ourselves on making moving more affordable for our customers. With clear, honest and concise communication to take the stress out of moving home. Our vision is to be recognised for being honest and transparent in all of our business transactions. To be trusted by our customers for delivering a brilliant service with value, this is achieved by effective communication, training, education and innovation. Our aspiration is to be the best Estate and Letting Agent in our area.
The Trusted Agent 2026 results for M & P Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the South Ockendon office, from every platform, shown as written. First names only.
5/5
FacebookExcellent customer service and communication
Thank you for your kind words, Ruth! We're thrilled to hear that you had an excellent experience with our customer service and communication. Your feedback is greatly appreciated.
2/5
GoogleI would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.
5/5
GoogleJake Coldwell helped me secure the most amazing home I've lived in! He made himself and the keys available for me to see it on the same day, and made sure the full process was smooth. He's new on the team but I wouldn't have known as he did a great job! :)
5/5
GoogleHad a viewing at one of the properties.Charlie from M&P was very helpful understanding our needs and was quite flexible on accepting a request to go for a 2nd viewing on the same day .
Thank you for your positive feedback Kalyan. We look forward to helping you move. Regards Rachel.
1/5
TrustpilotVery bad experience
Very bad experience. Our offer was accepted and confirmed. As soon as we paid the solicitors which was recommended by the M&P agency, I got a letter saying that it was another buyer in a mix and seller no longer wish to proceed with us. I couldn't believe that they have accepted two offers at the same time. No call back from the agency. Totally unprofessional. We have wasted time, money and hope.
5/5
TrustpilotFlat sale
Rachel and Paul were really professional and helpful in helping us sell our flat. Rachel was super quick with her responses and the commission they charged was really low. Highly recommended.
5/5
FacebookRachel and Paul were really professional and helpful in helping us sell our flat. Rachel was super quick with her responses and the commission they charged was really low. Highly recommended.
5/5
FacebookI would like to thank Will for his professionalism and customer service. I would recommend M & P Estates to anybody wishing to buy or sell properties. Thanks for your efforts.
5/5
FacebookHuge thank you to Paul, Terry ( you are excellent broker) , Jhon, Will . Someone told me you are the best agency and i am totally agree . Merry Christmas!!!!!
5/5
GoogleMany thanks to Paul. He is friendly and efficient. We also like his can-do attitude. We can wholehearted recommend him.
5/5
GoogleLovely servis. The lady who showed me the apartment was very nice. Very well prepared. She answered all questions. Thank you for your kind service. I recommend.
Thank you for your lovely review. We are delighted to know that you're happy with our service.
5/5
FacebookNot your usual Estate Agents at M&P, friendly easy going but super efficient. No stress, no drama, just done. Thank you Guys, good job
1/5
FacebookThank you Will for all your help not letting us buy a house as we are Europeans. What a lot of racists and ignorants.
1/5
FacebookThank you Will for all your help not letting us buy a house as we are Europeans. What a lot of racists and ignorants.
5/5
GoogleFantastic service, very professional, friendly and knowledgeable. Kept us informed the whole way through what can be a difficult process and stressful time. Highly recommended.
Thank you for your review. We all hope you enjoy your new home 😊🏡 …
5/5
FacebookHighly recommend them for thorough service friendly staff and the best married couple at the top! Thankyou guys for all the help you showed me over the years of renting and the sale of the house 🤘😊
Thank for your comments
5/5
GoogleThese guys have helped with the sales of 2 properties for our family now. Honestly can't recommend them more. They've just done a probate sale for us, they've been respectful and kind the whole way through, and i couldn't be more grateful.
5/5
GoogleI really had a great time with my family staying in a property managed by M & P. Great team of staffs and prperty is well maintained. I will definitely want to deal with them again.
Thank you for your review and all of us wish you well in your future plans
5/5
GoogleA really positive helpful estate agent, from the viewings, to the sale and finally completion. They were kind and considerate, willing to help and protect their customers. Would thoroughly recommend.
Hi Billy. Thank you for your review and your kind words it is really appreciate by us all.
5/5
GoogleHave been very helpful, responsive and friendly throughout the whole process. We are very grateful!
Many thanks for your kind review and we hope that you are settling into your new home
5/5
GoogleFantastic service from Paul and the whole team keeping you informed at all stages of process would definitely recommend
5/5
GoogleGreat service, easy to deal with Company, mainly dealt with Will but Paul the owner is exceptional
5/5
GoogleWow! What a fantastic team! We recently used M&P Estates to sell our house in South Ockendon. They are a local estate agents with intimate and comprehensive knowledge of the …
Thank you Andy for the review! The Team and myself wish you and your family happiness in your new home. It was a pleasure ti assist you in your move!
5/5
GoogleI would recommend HR Noir - they were friendly, professional and made finding a tenant a quick and hassle free process. Many thanks
Thank you so much! We really appreciate you taking the time out to give us a glowing review. Thank you for your custom and allowing us the opportunity to help you let your property out. If there is ever anything else we can do to help you please do not hesitate to get in touch! Kind Regards HR NOIR
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: M & P Estates, South Ockendon won Trusted Agent.
