Trusted Agent profile · South Norfolk
★★★★★
333 reviews across 3 platforms
15 Market Place, Wymondham, NR18 0AX, South Norfolk, NR18 0AX
Abbotts's office in South Norfolk, at 15 Market Place, is rated 3.9 out of 5 across 333 reviews on three platforms, including 194 Google reviews rated 4.9.
Every review we hold for the South Norfolk office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service and support from the team in Wymondham. Thanks again Lorraine, Samantha and team.
Hi Ian, many thanks for your great 5* review of your experience with Lorraine, Samantha & the team at Abbotts. Best wishes, Tracey.
1/5
TrustpilotGREG ABBOTT TO BE REMOVED
GREG ABOTT NEEDS TO BE REMOVED FROM HIS POSITION I HAVE A DAUGHTER THAT IS A VICTIM OF MALPRACTICE AND BECAUSE OF THE CAP HE CAME UP WITH WE CAN NOT GET COMPONSATION AND HER HEALTH IS COMPLETLY DESTROYED JENNIE SEALY HOSPITAL IN GALVESTON TEXAS GAVE HER VERY SEVERE BRAIN AND SHE DOES NOT HAVE PEACE WHEN SHE IS AWAKE SHE IS IN ALOT OF PAIN AND BECAUSE OF THIS MAN I DO NOT KNOW WHAT OUR FUTURE HOLDS TWO HOSPITALS ARE INVOLVED MEMORIAL HERMAN SOUTHEAST IN HOUSTON TEXAS BURNED HER HAND VERY SEVERLY WITH AN INFILTRATED IVY SHE HAD AN IMPUTATED FINGER OVER IT,SHE WAS TRANSFERRED TO JENNIE SEALY HOSPITAL THEY SPECIALIZE ON BURNS THERE THEY GAVE MY DAUGHTER VERY SEVERE BRAIN SHE ALSO HAD A BLOOD TRANSFUSION THE BLOOD WAS CONTAMITED WITH HIPITITUS C SINCE THEN MY DAUGHTER HAS NEVER BEEN THE SAME SHE IS IN AND OUT OF THE HOSPITAL BECAUSE SHE NOW HAS A FEEDING TUBE AND IT CAUSES HER TO ASPIRATE AND E THAT CAUSES PHENOMIA AND SHE HAS BEEN IN THE HOSP[ITAL SEVERAL TIME WITH ASPIRATION PHENOMNIA ,BUT MR ABBOTT GOT COMPENSATED FOR HIS ACCIDENT UNFAIR ,PLEASE PEOPLE VOTE HIM OUT PLEASE PLEASE!!!!!!!!!!!!!!!!
5/5
GoogleAyesha and Lorraine have been amazing from start to finish! I can’t thank them enough for all their work! Thank you so so much. Very professional and supportive. Would reccomend using them!
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI would give 0 if I could
I would give 0 if I could. Absolutely disgusted with the service and no one seems to care. I selected the full management fee as I am heavily pregnant and did not want to have to deal with the management of letting my property. So far all I have done is have to make phone calls, chase incompetent people up or arrange things myself. Have yet to see any invoices despite requesting them, have been lied to about dates work has been completed, work carried out without any authorisation for the cost from myself… the list goes on. 34 weeks pregnant and horrifically stressed.
5/5
GoogleVery good, very helpfull staff would highly recommend.
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleWhile buying our house through Abbots Wymondham we found Lorraine and the whole team to be extremely professional, helpful and knowledgeable throughout the whole process. A special mention for Danny who went far above and beyond what should be expected to sort out some unusual issues along the way. A first class service and excellent dedicated team which we highly recommend
Thank you Paul for your recommendation. The 5* rating and kind review are greatly appreciated. All the best in your new home, kind regards, Mark
5/5
GoogleFantastic! We used Chelsie from the branch as our mortgage advisor, and as first time buyers we couldn't be happier! From start to finish everything was explained clearly, with advice on every aspect including surveys and lenders. She followed up every query and made us feel at ease until the offer went through. Would recommend without hesitation!!
Hi Dan! Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Amy
5/5
GoogleChelsie supported our mortgage application for our recent house move and was very thorough and professional. She went above and beyond to assist with our solicitors and estate agents on what was a difficult purchase at times. We cannot recommend her services enough if you need a mortgage.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat team. Have bought and sold with the help of the ladies at Abbots. Really helpful and caring about your needs and how best to proceed with the sale. Would gladly go back to them again when ready. Thank you for your help
Many thanks for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSelling the home of a deceased love one is never easy but the Abbots team were understanding and compassionate when we first instructed them to sell the house. They marketed the property well, kept in close contact with us and sold the house in a short space of time. Professional and friendly - a brilliant combination. Thank you.
Thank you Judi for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
GoogleChelsie Lambert at Abbotts completed our mortgage application for us and I would thoroughly recommend her services to anyone looking for a mortgage or remortgage. She kept us informed at every step of the way and worked relentlessly to get us the best deal for us. She was calm and helped us through a stressful purchase. Brilliant 5*
Thank you for your glowing 5* review and recommendation! I will pass your kind comments onward to our local team. Best wishes, Scott
1/5
TrustpilotTENANTS BEWARE
TENANTS BEWARE. Negligent agents facilitating shady landlords to rip off tenants. Landlords left the rental property truly filthy (covered in hair, mud up the walls, bins full of refuse etc) and they didn't move out on time - they were still there and had belongings in the rental after I'd started paying rent. Still left out of pocket for cleaning costs on my way into the rental. I was left without a full set of keys, leaving parts of the property unsecured. Abbotts simply emailed me advising nothing was going to be done about it. Total charlatans, the Fawlty Towers of letting agents. Hugely stressful dealing with an office of lying, defensive agents who refused to actually manage the property. Landlord now attempting to unfairly deduct money from deposit and will have to take to court to resolve the matter. Please avoid like the plague. I paid my rent 3 months in advance - £4,500 at a time and was treated appallingly. Still waiting for an apology despite having sent in a formal written complaint. Their professionalism and morality = zero.
1/5
TrustpilotSales agent AMY RENDALL .Run away from…
Sales agent AMY RENDALL .Run away from them .We are 1st Time Buyer . We found an house with Abbotts Agency we put down our offer and they ask for all documents and proof of funds to go forward with the purchase and after one month they said the owner he got another offer . They keep us on standby one month and they looking for another buyers wich they offer more money than us . The worst Agency and people I meet in my life .😡 🥵
1/5
TrustpilotOnly interested in one thing
Only interested in one thing, making money.zero customer service and deduct money from the rent due to the landlord for any and every reason they can think of. Do not deal with any issues for tenants or landlords. Do not replay to emails.
5/5
GoogleExcellent service from the whole team. Always approachable and friendly. They communicated well, keeping me informed every step of the way. They also appeared to communicate well within the office with everyone able to help when I phoned or dropped in.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe whole team were great - really helped push my purchase through, and everyone I spoke to knew the property and were able to help me, which is rare anywhere these days! Thanks to everyone at Abbotts Wymondham.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotI would give a 0 if I could.
I would give a 0 if I could.This is the worst company I have ever been involved with.I rented my property in January 2021,First time so I required guidance so had them manage the property.I paid £90 amonth, for nothing.I could never get hold of anyone they failed to support with any emergency or maintenance work.They did not inspect the property , they said they did but I do not believe this was done.Then the day the Tennant's vacated no one spoke to me about check outI had no report.I collected my keys this Saturday and found my house in an awful state furniture outside my house, completely overgrown, dog poo in the garden , scuffs on the wall, fake tan on my rugs, didn't even put the furniture back.The worst thing is they are selling my house and Abbotts have been carrying out viewings it like that! I was embarrassed and mortified.Worst service ever, emotionally draining.Avoid at all cost.My house will be pulled from there service tomorrow.
5/5
GoogleWe would like to take this opportunity to Thank Abbotts for their excellent work with the Sale of our House. They are very professional and kept us well informed through out the speedy sale of our house. We would strongly recommend them to anybody else selling there house. Thank youPositiveResponsiveness, Quality, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI am writing to confirm the withdrawal…
I am writing to confirm the withdrawal of our offer for the purchase of the above premises.From the outset your service has been nothing short of appalling, firstly you neglected to mention in any of your sale advertisements that this property is a 'listed building', you also didn’t mention that this premises is in a conservation area, the first we knew of these very important details was when our own solicitor informed us some weeks into negotiations!Your customer service is nonexistent, even today (like on so many previous occasions - for example last Thursday - no return call) (today is Tuesday) you haven’t returned my call.You have left me no alternative other than to seek a purchase elsewhere with a reputable agent.In order that others may be deterred, and not subjected to such a horrendous experience - which has resulted in a significant cost to me, I am sending a copy of this email to your head office to advise them how you run your branch!!
1/5
TrustpilotWe had a terrible experience trying to…
We had a terrible experience trying to sell our house through Abbotts. We finally gave up after it transpired that Abbotts had advised the builder of the new build that we wished to purchase to put the price of the new build up by over £40k (even though we had already paid a substantial retention for the new build). Abbotts weren’t even the builders agent. We felt totally betrayed. We raised a complaint with the area manager Stephen Rivett who said he would investigate and get back to us within 14 days. Surprise surprise, we never heard any more from him. If estate agents ever want to improve their reputations they need to stop unethical practices and accept that proper regulation needs to be put in place.
1/5
YellAwful Estate Agents Do Not Use
We had a viewing booked this weekend with the Wymondham office. We noticed Saturday afternoon it was marked on Rightmove as STC. As nobody had rang us to cancel the viewing or inform us we contacted the office. The lady I spoke to was rude, she told me she had made ‘ some calls ‘ to viewers but people was still welcome to view the property. When I pointed out that it was STC she said I could go if I wanted to put in a higher cash offer. What about the poor person who had their offer accepted? What kind of estate agents is this? As an investor I certainly won’t even look at anything they list let alone give them a listing.
1/5
TrustpilotSurveyor given keys to walk through house with occupant in bed
My son is using these to sell his house but as i live there all visits were to be arranged with me. Yesterday a surveyor had arranged to come but i was not given a time, my son told me they would give him a time before the visit. I work regular nights and to my horror just after 9am someone started coming up the stairs towards my bedroom shouting hello.They had given the keys to the surveyor to let himself in but what is more odd is why was he making his way upstairs to the bedrooms.I rang to complain cant get them to answer the phone, i rang and have emailed their head office 3 times but no reply.They couldnt care less i am living with the key and furniture piled up against the door considering getting the locks changed or phoning the police.I am a disabled person extremely vulnerable in my own home.No way would i give this firm any business they have no professional standards and shouldnt be allowed to operate
5/5
GoogleI would highly recommend Abbotts Wymondham. The whole team are very friendly, they gave us regular updates throughout and they were amazing at making sure the sale of our house went through as smoothly as possible.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe second time we have used Abbotts and can never fault how professional and understanding they are as a team to deal with every personal situation. Can't fault and hope to make a new purchase with them very soon!!! +++++PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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