Every review we hold for the South Lanarkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMoving House Stress
Your Move are a good company to deal with. As a tenant I had some issues and stresses. Moving out of one house into another was monumentally stressful but Susan Black was amazing, professional but also friendly and supportive while maintaining an objective stance as the go-between (tenant and landlord) in any scenario that occurred, Thank you for your diplomacy and efficiency
Agnes · 9 September 2026
Agent replied · 23 September 2026
We are so pleased to hear that our team provided such excellent support during your move. We understand that moving can be a challenging time, and we are glad that our colleague's professionalism, friendliness, and diplomacy made a positive difference for you. We appreciate your kind words.
Regards,
Your Move
★★★★★ 1/5
TrustpilotHorrible service on multiple occasions…
Horrible service on multiple occasions back to back. They schedule appointments foe viewing and do not turn up. When you call them, the person on the line says they are not from the lettings dept and therefore your call falls on deaf ears. They falsely claim they have left voice mails. They deliberately misspell email addresses and say they have sent appointment cancellation emails. To clairify, these emails are sent 15 minutes before the appointment. The so called representative said the property has been removed from the market. If that is the case, then why waste our time with appointments. I strongly suspect this is click bait for properties not on their portfolio. Disgusting service from a fly by night quack estate agent.
Stanley · 4 September 2026
Agent replied · 23 September 2026
We are truly sorry to hear about the frustrating experience you have had with our services on multiple occasions. We are committed to improving our processes to prevent such occurrences in the future, to do so could you please let us know which branch this was with?
Regards,
Your Move
★★★★★ 5/5
GoogleWe recently sold our home through Your Move and had a fantastic experience from start to finish. The whole team was easy to communicate with, professional, and supportive throughout the entire process.
A special mention to Mel, who showed prospective buyers around our house. She was not only extremely knowledgeable about the local area, but also brought a sunny, outgoing energy that made everything feel much less stressful. Her friendly and confident manner helped create a positive impression for viewers and made the experience feel seamless.
From listing the property to finalising the sale, Your Move were efficient, approachable, and a pleasure to deal with. We wouldn’t hesitate to recommend them.
Sadie · 1 July 2025
Agent replied · 22 July 2025
Thank you Mark & Sadie for your kind review, it was an absolute pleasure working with you and we got the right result in the end, we are so pleased for you, all the best with your next adventures
★★★★★ 5/5
TrustpilotFirst time buyers experience
We recently bought our first home through this branch, and we couldn't be happier. As first-time buyers, the process felt quite stressful, especially dealing with conveyancers, but Sarah Nixon and the team here was a constant source of support and guidance.
Polina · 11 March 2026
Agent replied · 19 March 2026
Thank you so much Polina for your kind words, I am delighted that we were able to help you throughout the process and hope your birthday wasn't too stressful. Always lovely to hear from our buyer's and seller's after completion and I'm so pleased that you've settled into the area
Sarah Nixon
Branch Manager
★★★★★ 5/5
TrustpilotThanks to Alison and the team
Thanks to Alison , Keeleyann and Ellie for selling my mothers property very quickly.Thanks for all your help advice and support you have given us. Your communication has been brilliant letting us know the progress of the sale.
Chris · 9 March 2026
Agent replied · 23 October 2025
Thankyou so much for the wonderful feedback , we love helping our customers.
★★★★★ 1/5
TrustpilotI had contacted them about renting a…
I had contacted them about renting a house. Two days before moving in, they rejected my application based on a misrepresentation of a material fact. They wanted to retain my holding deposit, but they returned it after I threatened to sue them. They are a waste of time and poor services too.
Eric · 9 September 2026
Agent replied · 23 September 2026
We sincerely regret that your application experience was unsatisfactory. We would like to review this situation, which branch was this with?
Regards,
Your Move
★★★★★ 5/5
TrustpilotEllie and the team at The Forum north…
Ellie and the team at The Forum north Hykeham were fantastic from start to finish. They were really helpful and can’t fault their service especially Ellie who let us view the property on a Friday tea time after her work day had finished. Huge thanks x
Mark · 10 October 2025
Agent replied · 23 October 2025
We're happy to hear that you had such a positive experience. We appreciate your kind words and are so glad our team could be so helpful and accommodating to your needs. Thanks!
Regards,
Your Move
★★★★★ 5/5
TrustpilotProfessional and Understanding
Sam was professional and patient and forgiving throughout. It was a long process which she handled effortlessly and we are very grateful to her.
Keith · 5 March 2026
Agent replied · 19 March 2026
We appreciate you sharing your experience. We're happy to hear that the process was handled effortlessly. Thank you for your feedback.
Regards,
Your Move
★★★★★ 5/5
TrustpilotA fantastic service from the Your Move…
A fantastic service from the Your Move team. Everyone was friendly, helpful, and always willing to answer my questions. They communicated clearly throughout and went above and beyond to ensure everything progressed smoothly. Thank you for making the process so easy. Highly recommended!
Veena · 10 September 2026
Agent replied · 23 September 2026
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our team. It's fantastic to know that our clear communication and dedication made the process easy for you. We truly appreciate your recommendation!
Regards,
Your Move
★★★★★ 5/5
TrustpilotThe manager & staff were amazing
The manager & staff were amazing, nothing was too much trouble for them. I mentioned I was disappointed with the photographs taken for a previous property I had sold and manager, Steve, came out with a drone & took the splendid photos himself
CustomerJennie · 3 September 2026
Agent replied · 23 September 2026
We are so happy to hear about your positive experience with us, especially regarding the extra effort with the property photographs. It's wonderful to know that our team's dedication to assisting with viewings, even in your absence, made a difference. We truly appreciate your kind words and are delighted we could achieve a great result for you.
Regards,
Your Move
★★★★★ 5/5
TrustpilotIt has being a great experience with…
It has being a great experience with Yourmove, the sales rep Guy made the whole process seamless and straightforward.
Seun · 14 March 2026
Agent replied · 19 March 2026
Morning Seun, Thanks so much for this positive review. I will pass your kind words on to Guy. Many thanks from Myles and the team.
★★★★★ 5/5
TrustpilotMy Move was an Easy Move
Easy to contact and pleasant to do business with. Achieved plenty of footfall and kept me apprised at all times of viewings. Quick to provide feedback. Gave good advice about completing the process and remained engaged until the sale was completed.
Mr · 10 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful review! We are so pleased to hear that you found our team easy to contact and that we kept you well-informed throughout the entire process. We appreciate your kind words about our advice and continued engagement until the sale was completed.
Regards,
Your Move
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish, Victoria and Lauren were so helpful and kept us up to date all the way through the process
Brooke · 14 September 2026
★★★★★ 5/5
TrustpilotI've been with Your Move for a number of years
I've been with Your Move for a number of years now and I have had a good relationship with them whether it's sales or lettings and they have been really good at looking after my interests. In the last year I have had some challenging times and I have had to rely on Your Move members of staff to give me help and advice which has been really helpful.
Kim · 22 September 2026
★★★★★ 1/5
TrustpilotAvoid if you are a landlord or tenant!
Avoid if you are a landlord and wish to use their rental service, non existent, ignore communication, contacted 3 times without response over a 28 day period, when it comes to cancellation due to breach of contract they're impossible to get hold of. Quick enough to take your money but terrible customer service for landlord and tenant!
Clark · 16 March 2026
Agent replied · 19 March 2026
We’re sorry to read your review and are disappointed that you feel this way about the service provided.
We responded to your initial enquiry and were in the process of gathering further information in order to provide a full response to your second email. We always aim to ensure that any information given is accurate before replying, which can occasionally take a little time.
We take customer service very seriously and always try to assist both landlords and tenants as promptly as possible. If you would like to discuss this matter further, please contact the office directly and we will be happy to review it with you.
Kind Regards
Matt Poole
Lettings Manager
★★★★★ 4/5
TrustpilotAs a buyer
As a buyer, the service I received so far has been very good. Questions have been answered to my satisfaction. Assistance with finding a surveyor was very helpful. Overall, whichever member of staff took my call, they were able to provide a satisfactory response to my enquiry. I'm looking forward to a smooth completion.
Monica · 22 September 2026
★★★★★ 5/5
GoogleSold our home with your move in Lanark, the experience with Stephen and Beth was excellent from start to finish. Good advice straight from the start which was proven true, and just the right amount of information and follow up as we went through. Throughly recommended.
Seamuslowe · 24 October 2024
Agent replied · 24 October 2024
Thank you for your kind review, we are so pleased for both of you and Barclay too, he will be missed by Beth. All the best with your new venture in the countryside, exciting times.
★★★★★ 1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
Jay · 17 March 2026
★★★★★ 5/5
TrustpilotHighly recommend
Late review, but would highly recommend Your Move - they were excellent throughout my house purchase, especially Emma and Rob, keeping me informed and chasing all parties through to completion.
Christine · 11 March 2026
★★★★★ 5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
Anna · 2 September 2026
Agent replied · 23 September 2026
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work.
Regards,
Your Move
★★★★★ 5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
Jean · 12 September 2026
Agent replied · 23 September 2026
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback!
Regards,
Your Move
★★★★★ 5/5
GoogleGreat hassle free experience dealing with Stephen, Beth and Tom. I bought a property and rented my other property through them. They kept in contact throughout the process with updates and they were always contactable if you had any questions.
When I decided to sell my rented property, again they sorted out everything and organised the tenants who were renting to buy my property.
Tom the in-house mortgage advisor was excellent, he sorted out my mortgage and unlike other mortgage advisors did not charge a fee.
If you want a hassle free experience, I would definitely recommend using Your Move Lanark.
Cosh · 9 March 2025
Agent replied · 22 May 2025
Thank you for leaving a comprehensive review, its great to read you had such a positive experience with pretty much every service we offer, we are delighted for you with the way it all worked out, all the best in your new home.
★★★★★ 1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
Clare · 19 September 2026
★★★★★ 2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
Satjinder · 11 September 2026
Agent replied · 23 September 2026
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please?
Regards,
Your Move
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