Trusted Agent profile · South Lanarkshire
★★★★★
299 reviews across 2 platforms
240 Stonelaw Road, Rutherglen, Glasgow, G73 3SA, South Lanarkshire, G73 3SA
Allen & Harris's office in South Lanarkshire, at 240 Stonelaw Road, is rated 3.2 out of 5 across 299 reviews on two platforms, including 94 Google reviews rated 4.6.
Every review we hold for the South Lanarkshire office, from every platform, shown as written. First names only.
5/5
GoogleJust sold my house through Allan & Harris Burnside. Everything went surprisingly smoothly. Photos taken of property were great,lots of viewings arranged and importantly the price we were looking to sell for was achieved . Would recommend .
5/5
GoogleKay has been really great she has been very professional and kept me up to date with new properties that come up on the market. Paul the mortgage advisor was really helpful. Everyone has really been very welcoming and professional. Thanks
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
GoogleBrilliant service throughout whole experience of purchasing my 1st home, I recieved a 1st class service, very proffesional staff, always helpful with my queries and always answered and replied to calls and emails. The girls I spoke and dealt with were great and very helpful and paul Duffy mortgage advisor was absolutely fantastic, helped me in so many ways and was always willing to help with all my questions, great advise and went the extra mile to help me gain my 1st mortgage. Would highly recommend his services and allen and harris to anyone interested in purchasing or selling a housePositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
5/5
GoogleProfessional and friendly service from start to finish. Excellent customer experience from Lynn and the team at the Burnside branch and our house was sold in less than 2 weeks. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
5/5
GoogleGreat service. All staff really friendly, helpful and knowledgeable. Highly recommended
Thank you Colin for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
5/5
GoogleI had a great experience purchasing my first home through Allen and Harris Burnside. Everyone that I met was helpful and very friendly. All of my (many) questions were answered as quickly as possible. Their recommended mortgage advisor, Fraser, is fantastic as well and made the whole process a lot less scary and confusing.
1/5
GoogleWe asked this agent to value our property when we wanted to sell. They came out and gave us a price that was £10k under the eventual home report value. We used another agent and a potential buyer was using allan and Harris for a mortgage and they advised the buyer our property was worth £20k under the home report value just so they could try and get them to buy a property they had listed. Very underhand and misleading
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
GooglePamela and the team were excellent and would use them again . Highly recommend !
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
1/5
GoogleCurrently in the process of buying a house through this estate agents. Communication has been abominable, that’s if they eventually answer the phone. They state they will call you back and never do. The seller of the house wasn’t overly impressed as it took a good while to put a for sale sign up and needed to get on at them. My dealing with this company have been extremely poor, Stewart in particular as his attitude is abrupt and unhelpful and to top it off he hung up the phone on me. I do not recommend this company as a buyer or a seller.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen & Harris's South Lanarkshire office has 299 reviews across two platforms: 94 on Google, 205 on Trustpilot (across the whole business).
Allen & Harris Burnside is rated 3.2 out of 5 across all 299 reviews, and 4.6 out of 5 on Google from 94 reviews.
Allen & Harris Burnside, 240 Stonelaw Road, Rutherglen, Glasgow, G73 3SA, South Lanarkshire, G73 3SA.
