Allen & Harris Burnside reviews

★★★★★ 5/5

Google

A great company for buying/selling. I originally met Emma while searching for a property to buy. I was impressed with how I was communicated with as a potential buyer and knew this was the level of service I wanted for selling my property too. Pamela was excellent in setting everything up and there were no hidden surprises with costs etc. I was also impressed with the solicitors recommended by Allen & Harris (Mov8). The whole process was very smooth and completed in the timescale given. Emma was fantastic throughout the sale of my property, some of the viewers commented to me how impressed they were too. 10/10, 100% recommend!

S · 8 September 2025

★★★★★ 5/5

Google

As soon as I knew I was selling my house I knew I’d be using Allen & Harris again having used them for buying my last property. Pamela and the team are first class , from organising the photos to sell up , ( great photographer too ) to getting the conveyancing done. It all ran so smoothly. Not forgetting Fraser who sorted out my new mortgage ( now at another branch ), this guy knows his stuff! Great service and wouldn’t want to go with anyone else , highly recommended 🥰

Karen · 24 July 2025

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

Pamela the branch Manager is brilliant, we had afew initial meetings and as soon as I was ready to go, she arranged everything within days and got the property live and sold within afew weeks. This couldn't have been possible without Emma and Ann in office too. Great collective efforts to market and assist with property viewings etc.. highly recommended. Thanks again to the Bunside Team.

Adeel · 17 September 2025

★★★★★ 5/5

Google

Big thank you to Pamela and Apurve for all the help, would highly recommend. Both went above and beyond to help me get our first home across the line during a very chaotic time with 2 young kids and a new born, very professional service and a proactive approach in helping me stay committed till the very end.

Shaun · 17 September 2025

★★★★★ 5/5

Google

The best service from all the staff here. Fiona our mortgage adviser is always so efficient and helpful. She is amazing! Pamela and Emma were so quick and always there to answer questions. They all made everything much easier. I would highly recommend this team for mortgage advise, buying and selling.

Enya · 8 September 2025

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 5/5

Google

Pamela and her team where outstanding from start to finish of my flat sale. Very organised in arranging valuing and marketing quickly. There app was great for organising and keeping track of viewings. Would definitely use them again with any potential future sales

John · 9 July 2025

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 1/5

Google

Really disappointing service, this has never happened to me before. I was left stranded by viewing agent Gary because he refused to do the viewing with me (17:20 and I arrived 17:25) even after I explained that I informed the office that I would be 5 minutes late due to traffic. Very unfortunate as I was looking forward to working with the mortgage advisor in another branch and purchasing a property with the company but this has made me lose trust. I travelled in an uber there a 25 minutes drive and had to travel back having achieved nothing.

Tabitha · 24 September 2025

★★★★★ 5/5

Google

We used Allen & Harris, Burnside when selling property. They did everything for us from start to finish. Pamela and her team were very informative and kept us updated with every viewing and answered any question we had. We also used their Solicitor, Alana who was very pleasant and helpful, again very informative and kept us up to date with everything. Would totally recommend this service.

L · 15 May 2024

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened.

Marie · 6 June 2026

★★★★★ 5/5

Google

Absolutely amazing experience. First time buyers, my incredible & handsome fiance and I reached out to Fraser for mortgage advice when we spotted a dream home. He got us set up, advised everything we would need and we now have our home. Again, amazing experience. Thank you Fraser and the rest of the gang. Thank you.

Amanda · 10 April 2024

★★★★★ 2/5

Trustpilot

Allen and Harris

Allen and Harris, WhitchurchJust put my parents house on the market with Allen and Harris and not impressed with communication at all. An Open House was arranged but on the day of the Open house no communication with either myself or my brother)who lives in the house) so I was a bit concerned. I rang the office and was told one of their colleagues should have got in touch with me to say it had been pushed back two weeks. I had not received a phone call or message of any kind. I was then told it was rearranged for two weeks later, again no communication and nothing materialised.Early days but already thinking of finding someone else to sell the house.

Jacqueline · 27 August 2024

★★★★★ 5/5

Google

From start to finish I had full confidence in Emma, Pamela and Fraser, they all have a vast wealth of experience and knowledge. Nothing was ever a bother for for anyone, lots of great advice, all staff are friendly and highly professional. My flat sold quickly and they helped me find my forever home. Loved the wee touch of the gift box, very thoughtful. Thank you!

Leeanne · 10 September 2025

★★★★★ 1/5

Trustpilot

60% 1-star reviews at the time of…

60% 1-star reviews at the time of writing, this should be the only red flag you need. Firstly, they mis-sold the tenancy, and assured certain facts that were conditional on my signing were true, that turned out not to be true. There is no way I would have signed the tenancy if they had not been misleading. When confronted, they made demands from me which were unreasonable, including ‘not to open the window’ of which there is only one in the apartment. Corey is especially corrupt, and the biggest scammer, stay clear as he will gaslight anyone and back track/say whatever he feels like to cover himself. Stay clear. Remember, 60% 1-star reviews. That is the majority of all reviews. Please don’t waste your time.

Anonymous · 6 July 2024

★★★★★ 5/5

Google

When we decided to put our house on the market in July this year we contacted, and met with several Estate Agents. We both felt that Lynne from Allen and Harris, Burnside was by far the most professional and explained everything we needed to know. We were put at ease and guided the whole process. We found all the staff were fantastic, helpful and genuinely cared about your sale. We sold our house within 10 days thanks to the hard work of all the staff. We were really pleased when the house we bought was being marketed by Allen and Harris. Again they were really good and helped us through this process in the same professional manner. Our thanks to Pamela, Lynne, Emma, Natalia, Jackie and Paul. Would highly recommend the Burnside team.PositiveProfessionalism

David · 26 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service from Yupy, Roath Branch

I’m incredibly pleased with the service I received from Yupy Sarwar at Allen & Harris Estate Agents for our recent home purchase. The home buying process can be daunting, but Yupy was fantastic every step of the way.From finding potential properties to helping me negotiate an ideal contract, Yupy was always available and communicated how each part of the whole process would move forward. He also understood the housing market in our search area, which allowed us to get an incredible deal that exceeded our expectations.Yupy answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary, going the extra mile and assisting me with obtaining numerous specialist reports on the condition of the property and ensuring that when access was required for these inspections to take place the property was accessible, even at short notice.His knowledge and experience, combined with his patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend him to anyone.

Al · 2 July 2024

★★★★★ 5/5

Trustpilot

Definitely recommended

Definitely recommended! Tried PeterAlan first to sort my mortgage and after almost 9 months and wasted over £1000 I just gave up. Very disappointed! Thanks to Liam Tresilian at Allan&Harris Albany road who managed to sort my mortgage within a week. very pleased!

Halil · 8 September 2025

★★★★★ 5/5

Google

Cannot recommend the team enough. The manager Pamela is extremely kind and helpful. She went over and above. Supporting me in anyway way she could. A true heart of gold. Honestly, an experience I will never forget. The girls that helped with the sale of my property were also fantastic. Kept me updated at all times and shared feedback and advice to help move forward. It's always stressful dealing with the sale of your property but just know that if you use Allen and Harris, Burnside this stress is reduced significantly as the team will guide and assist you with everything you need and always be on hand to make sure everything is a smooth easy process. Thanks again to the team for being fantastic. I wish you all the best in the future.

Melissa · 10 April 2024

★★★★★ 1/5

Trustpilot

Poor communication

We previously used Allen and Harris to market our property and had a terrible experience. Today, we arranged to view a property marketed by them. I had reminder text messages confirming the viewing and when I arrived the owner said he accepted an offer 4 days ago and he was told Allen and Harris would inform anyone who had arranged to view - which they did not. Total waste of time and confirms my views.

RD · 16 January 2026

★★★★★ 5/5

Google

Amazing service from all the team at Allen & Harris Burnside. They made the sale of our property from start to completion so easy, amazing communication throughout, highly recommend :) Thanks Tag Singh

G.S · 11 November 2024

★★★★★ 5/5

Google

Pamela, Emma and everyone in the Allen and Harris Burnside team were absolutely fantastic. From the get go, they were so professional, friendly and secured a very quick sale for my flat. I cannot recommend them enough, thank you for everything that you did for me to make this process seamless and stress-free 😊 …

Amy · 1 August 2025