Trusted Agent profile
★★★★★
281 reviews across 2 platforms
240 Stonelaw Road, Rutherglen, Glasgow, G73 3SA, South Lanarkshire G73 3SA
Allen & Harris's South Lanarkshire office at 240 Stonelaw Road is rated 3.2 out of 5 across 281 reviews on two platforms, including 76 Google reviews rated 4.6. The 205 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Lanarkshire office, from every platform, shown as written. First names only.
1/5
TrustpilotI rang their rose hill branch to let…
I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.
1/5
TrustpilotRude and abrupt - Clarkston Branch
I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.
1/5
TrustpilotShady, sneaky, dishonest.
Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.
5/5
GoogleI was in the process of buying my first home and Fraser was absolutely brilliant. He explained the whole process to me in a way a total beginner like myself could understand and helped me secure the best mortgage possible. No mean feat in this difficult economic climate. Thank you so much!
5/5
TrustpilotA superb service from the Roath branch…
A superb service from the Roath branch from start to finish.
5/5
GoogleUsed Allen and Harris to sell my flat recently, the girls in the office were great really attentive and professional. My flat was sold within a week 21% over the asking price. They also put me in touch with their in house mortgage advisor, Fraser, who helped me secure a mortgage for my new property. I couldn't have done any of this without them and everyone in the branch gave a much more personal touch than some of the online only estate agents.
Thank you Stuart for this review. It was a pleasure to sell your home. We wish you the best in your new home!
1/5
TrustpilotThis agency is a complete joke
This agency is a complete joke. The day I involved them in the sale of my house I regretted it. First the Branch Manager went off sick and that was the start of our problems. Their surveyor couldn’t even work out the size of our house correctly and underestimated the size of it by nearly a third, and was way out with the valuation. The Area Director was supposed to sort it all out, but I later found out he didn’t even know who to contact in Connells Surveyors. The final straw was they hadn’t even the decency to cancel the contract and let us get an agent who knows how to sell a house. Avoid Allen And Harris Hamilton at all costs!
5/5
GooglePamela and her team were absolutely fantastic which gave us real confidence that our home would sell with them. Their marketing package ensured we had loads of interest which led to us getting a brilliant price for our house. I would strongly recommend using the Burnside office as you will be in good hands. Thank you again to Pamela and all the girls.
1/5
TrustpilotDreadful service from Allen and Harris…
Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area
1/5
TrustpilotThe adviser who was also the manager …
The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process
1/5
TrustpilotHad to give 1 star as giving none was…
Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
5/5
GoogleI had a run of bad luck while selling my property with two sales falling through at the last minute. Each time, the staff at Allen & Harris Burnside had the property sold again within a week. They were all very supportive of me throughout my journey, especially Emma who went the extra mile, even comforting me whilst I was crying down the phone line!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHarry from Allen and Harris
Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend
5/5
GoogleSuch a friendly branch, every single member of the team couldn’t do enough to help. Lynn was very honest and friendly and explained everything from the start. Natalia was particularly outstanding and provided excellent feedback from the countless viewings. She offered great advice throughout the process and the house sold super quick for a great price. Not the cheapest estate agent, but you get what you pay for. Highly recommended!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotThoroughly recommend Allen and Harris
Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.
2/5
Trustpilotthe one in bristol never answer their…
the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.
5/5
TrustpilotDealt with Allen & Harris
Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.
1/5
TrustpilotAbsolute joke
Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.
5/5
GoogleWe recently sold our property with allen & Harris. We dealt with Lynn and Pamela who were both professional, friendly and very helpful. They were always willing and able to answer any questions and alleviate any concerns we may have had, understanding that selling a property can be extremely stressful. We were both happy and satisfied with the service provided to us. Joe and Brenda Carroll 😁
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
5/5
TrustpilotExcellent experience ,staff liz ,Leanne…gd team work guys
Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x
5/5
GoogleMy house sale was completed today and I can't thank Pamela and the team enough for going over and beyond the call of duty. From my initial meeting, I knew I had choose the right people to deal with my house sale. They were extremely professional and knowledgeable. Highly recommended.
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen & Harris's South Lanarkshire office has 281 reviews across two platforms: 76 on Google, 205 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Allen & Harris Burnside is rated 3.2 out of 5 across all 281 reviews, and 4.6 out of 5 on Google from 76 reviews, checked 9 October 2026.
Allen & Harris Burnside, 240 Stonelaw Road, Rutherglen, Glasgow, G73 3SA, South Lanarkshire G73 3SA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.