William H Brown Grantham reviews in South Kesteven

★★★★★ 5/5

Google

Had an absolutely fabulous experience with this company. Charlie are letting an agent went above and beyond managing to get everything signed and sorted and keys in our hand in less than a weekend from viewing unbelievable stuff. Can’t recommend them enough.

Fox’s · 1 July 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

I wanted to say a big thank you to the team here for recently helping my sister and her partner recently get their very first place together! I know that it was very daunting for the two of them in the beginning, but their lovely staff members Charly and Tom helped them through every step of the way; sifting through lettings, giving advice and explaining the procedures to them. If only I could rate higher than 5/5 haha. Thanks again!

Lee · 24 October 2023

★★★★★ 5/5

Google

We have rented a property through William H Brown for the last three years and they have been fantastic in everything they do, keeping us informed of anything that needs to be done, friendly and considerate, also showing care and checking in on us to make sure we were getting on okay. Tom and Charly always go the extra mile and take pride in everything they do. This makes everything so easy and enjoyable throughout the rental process. I would recommend anyone to Tom and Charly if they needed help or advice Thankyou to you both

Matthew · 24 October 2023

★★★★★ 5/5

Google

We had a wonderful experience with Phoebe at William H Brown when purchasing our new home in Grantham. We were regularly updated by her along the way and she was absolutely brilliant and instrumental in keeping the chain moving along. It wasn't the smoothest chain due to some of the others further down, but Phoebe helped keep things going at every point and reassured us during some stressful times. Her customer service was brilliant and she even took some time out on her day off to pop by with a bunch of flowers to thank us for our help once the purchase had gone through! Highly recommended.

Harriet · 24 October 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Google

I received outstanding services from Grantham office. Special thanks and mention to Charlie and Tom. Both were friendly and professional. I would highly recommend xx

Tony · 26 February 2024

★★★★★ 1/5

Trustpilot

Grantham Branch

Grantham Branchthey recommended Premier Property Lawyers to me, for this they get 1 star it has been without doubt the worst experience of my life dealing with this company and as William H Brown recommended they they can bask in the reflected glory of a job done so badly, PPL without doubt have provided the worst service I have ever received in my whole life and whilst the team at the Grantham branch may do a good job and chase they are only as good as the recommendations that they make, and if the company ignores the estate agent then they is no reason to chase, so unfortunately they get a one star for the recommendation alone and the fact i have completed with PPL last week and now they have failed to pay off my mortgage correctly please check PPL on trust pilot and find my 5 star review for the worst service in your life if you want a 5 star bad use PPL as recommended to me by William H Brown

Simon · 7 February 2022

★★★★★ 5/5

Google

I work very closely with Phoebe at WHBrown Grantham, she always goes above and beyond and is always very helpful, we recently worked on a case together where the chain almost collapsed but together with very hard work and a lot of dedication we managed to complete on the matter and keep both our clients and the chain happy, she is always willing to help and is always so friendly and polite, would absolutely recommend her to anyone!

Charlotte · 24 October 2023

★★★★★ 5/5

Google

Massive thanks to Phoebe who made my experience with William H Brown a really positive one. Couldn't have asked for better service, she was always helpful and enthusiastic. 5 stars:)

Zack · 24 October 2023

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Avoid Charly Saunders at Grantham

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

Ferraro · 15 April 2026

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

We would like to thank W H Browns for dealing with our house purchase especially Amanda Hoskins who we found very informative and pleasant to speak to.

Ted · 28 November 2023

★★★★★ 5/5

Google

The team are customer focused and always keen to help you with your specific objectives. They are highly responsive, focus on positive outcomes and are always friendly and polite whatever the situation. I have engaged in several projects with the support of all in their business and would recommend them for the way in which they synchronise and work as one team from sales, to mortgage planning and advice and the excellent lettings team, for their perseverance and professionality. There is a continuity that runs through the business which points to really good communication which is so valuable. I look forward to continuing to work with WHB.

James · 24 October 2021

★★★★★ 5/5

Google

We called by to see the location of a new build. As we turned up on a Sunday afternoon/evening, Amanda was just locking up the show home. She went out of her way to reopen the property to show us round. She gave me and my partner every last piece of information and how we should take the next step towards buying our first home. Within two days, we had our offer and applications accepted ready to hand over to the solicitor. Natasha has worked with us to liaise with the property developers and to gather our mortgage information. We have dealt with and spoke to many estate agents over the last year and have never felt more at ease than with the team at W H Brown. I could not recommend them more!

Ben · 24 October 2021

★★★★★ 1/5

Trustpilot

Please take my advice and stay well…

Please take my advice and stay well away from these people. I have viewed a property through the Newark branch and made an offer to which I have waited over a week for a reply, only to call and be told it is sold with accompanying giggles.I arranged a viewing of another property and after a three-hour drive was told my fictious daughter had called and cancelled the viewing.There is something very wrong with these prople.

123 · 16 May 2022

★★★★★ 1/5

Trustpilot

Please Please avoid the sudbury branch…

Please Please avoid the sudbury branch it seems that they put sold houses showing them as for sale and even keep up for the sale boards . I called about a property that has just been advertised on Rightmove only to be told it was sold two weeks ago and this is there internal process that they MUST advertise. This creates false advertising . Despite speaking to the Manager they feel what they are doing is correct , Rightmove is allowing this kind of behaviour.

Suzanne · 10 September 2021

★★★★★ 1/5

Trustpilot

Extremely unprofessional and…

Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website.

Alon · 21 October 2025

★★★★★ 5/5

Google

A big thank you to Izzie who has helped me through the first steps of selling a property. She's made it all feel a little less daunting.

Janet · 24 October 2023

★★★★★ 5/5

Trustpilot

I believe in giving praise where praise…

I believe in giving praise where praise is due and Liam you definitely deserve praise as you are doing a great job as how you represent W H Brown is exemplary. Thank you for the fantastic service you gave my husband and I when we recently purchased our new property.You went out of your way to keep us up to date with the progress of the sale. You supported us with an extra viewing, replied to emails and always promptly returned our calls. You were always jolly and very helpful.I believe you went above and beyond your job description to ensure we had a fantastic experience in purchasing our home. For this Chris and I are truly grateful. Nothing was too much trouble. With your help we managed to purchase a property in just over 5 weeks, at a crazy busy time, probably the busiest time in the last ten years, thank you.The whole William H Brown team were so professional and helpful throughout our purchase. Well done William H Brown.

Julia · 29 June 2021