William H Brown Grantham reviews in South Kesteven

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Google

I recently had an issue resulting in me having to leave my flat quite quickly! The agency and property management were very helpful.. gave me good advice on how to move forward and also offered another flat that was available at the time. I have now moved into my new flat Everything happened in a timely manner and overall I'm very happy with the service provided.

Nick · 24 November 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).

Josephine · 14 August 2026

★★★★★ 5/5

Google

Phoebe has been excellent throughout our whole purchasing journey. The communication has been brilliant from Phoebe and all at William H Brown. I would recommend to all family and friends. Thanks so much for your help.

Scott · 28 November 2023

★★★★★ 1/5

Google

Grantham Branch they recommended Premier Property Lawyers to me, for this they get 1 star it has been without doubt the worst experience of my life dealing with this company and as William H Brown recommended they they can bask in the reflected glory of a job done so badly, PPL without doubt have provided the worst service I have ever received in my whole life and whilst the team at the Grantham branch may do a good job and chase they are only as good as the recommendations that they make, and if the company ignores the estate agent then they is no reason to chase, so unfortunately they get a one star for the recommendation alone and the fact i have completed with PPL last week and now they have failed to pay off my mortgage correctly please check PPL on trust pilot and find my 5 star review for the worst service in your life if you want a 5 star bad use PPL as recommended to me by William H Brown

WITHOUT · 24 October 2022

★★★★★ 5/5

Google

I am really pleased with the service I have received so far from William H Bro Estate Agents in Grantham. Everyone in the team is so helpful and very proactive dealing with customer issues. I was looking for an specific person to discuss but I always get someone to help me or get similar help from proxy in absence of someone. So that I am not waiting I person I am looking for. They will ensure that my queries is dealt efficiently and effectively. They are passionate to listen customer problem and find out a best possible option to solve the problem. The key this is taking bias for action. Therefore, I had a very good experience renting a flat from William H Brown Estate Agents Grantham. I will strongly recommend others to contact them whether you are looking for renting out or planning to buy. Will be worthy. A big thank you to everyone in your team who helped me behind the scene but my special thanks to Sophie and Catherine for their great customer service and effective communication. Thank you all.

Wasay · 24 October 2022

★★★★★ 5/5

Google

We couldn't be happier with the help and support received from everyone at William H Brown, when buying our first home. Amanda has been amazing from the day we viewed right through to the exchange of contracts. Amanda has kept us updated and informed every step of the way. As first time buyers Amanda has been great at explaining the process and answering all of our questions along the way. We couldn't be happier with the service received and would highly recommend William H Brown.

Vicky · 24 October 2022

★★★★★ 5/5

Google

I just wanted to say I have had a great experience with William H Brown , they set up viewings very quickly and had an app to update etc. my main reason for this review is due to the encounter we had with Amanda - ( manager). She showed us around the viewing with such enthusiasm, she explained everything clearly & got to know us within a brief time & started to adapt the home to our needs. Unfortunately the home was too small for us, but she had a few that she thought would be relevant for our needs. Amanda is so good at what she does, she could literally sell sand to the Arabs. She explained areas well and discussed our needs of the amazing grammar schools around. She lives in the area and knows it like the back of her hand. I would not hesitate to buy or sell from William H Brown as long as I get this same experience as I just received with Amanda. Thank you for the amazing experience.

H · 24 October 2022

★★★★★ 5/5

Google

Having looked at many houses with many estate agents, I have to say that Phoebe is one of the best. She was professional, polite, friendly and always listened to us. She contacted us quickly when houses she thought we would like came on to the market, and she went out of her way to get us viewings in a timely manner. We felt confident in her knowledge and there was no question that she couldn't answer. An absolute joy to deal with.

Cherry · 24 October 2022

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-

Muhammad · 18 September 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Phoebe is a fantastic agent, she helped us through a very difficult patch in our sale, was very clam and understanding, because of her I would not hesitate to use William H Brown again

Mark · 24 October 2023

★★★★★ 5/5

Google

The staff at William H brown have been amazing. Especially Phoebe. Super friendly and went above and beyond to make sure that I was able to purchase my first property stress free. Thank you!

Usman · 24 October 2023

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 5/5

Google

Had an absolutely fabulous experience with this company. Charlie are letting an agent went above and beyond managing to get everything signed and sorted and keys in our hand in less than a weekend from viewing unbelievable stuff. Can’t recommend them enough.

Fox’s · 1 July 2025

★★★★★ 5/5

Trustpilot

Fabio and Andria made the whole process…

Fabio and Andria made the whole process easy and smooth for us to get a new house to rent and move in. They were informative and updated us on each and every development. They were so helpful. We are so grateful of their professionalism and world class customer service. Many thanks to Fabio and Andria. Not forgetting Ethan who warmthly welcomed us and assisted us when we first visited William H Brown.

Njabulo · 20 March 2023

★★★★★ 5/5

Google

I wanted to say a big thank you to the team here for recently helping my sister and her partner recently get their very first place together! I know that it was very daunting for the two of them in the beginning, but their lovely staff members Charly and Tom helped them through every step of the way; sifting through lettings, giving advice and explaining the procedures to them. If only I could rate higher than 5/5 haha. Thanks again!

Lee · 24 October 2023

★★★★★ 5/5

Google

We have rented a property through William H Brown for the last three years and they have been fantastic in everything they do, keeping us informed of anything that needs to be done, friendly and considerate, also showing care and checking in on us to make sure we were getting on okay. Tom and Charly always go the extra mile and take pride in everything they do. This makes everything so easy and enjoyable throughout the rental process. I would recommend anyone to Tom and Charly if they needed help or advice Thankyou to you both

Matthew · 24 October 2023

★★★★★ 5/5

Google

We had a wonderful experience with Phoebe at William H Brown when purchasing our new home in Grantham. We were regularly updated by her along the way and she was absolutely brilliant and instrumental in keeping the chain moving along. It wasn't the smoothest chain due to some of the others further down, but Phoebe helped keep things going at every point and reassured us during some stressful times. Her customer service was brilliant and she even took some time out on her day off to pop by with a bunch of flowers to thank us for our help once the purchase had gone through! Highly recommended.

Harriet · 24 October 2023

★★★★★ 1/5

Trustpilot

William H Brown or Sequence, both the same... crap!

This is basically the same review as my Sequence Review, but since they're essentially the same company, why re-invent the wheel?I honestly like to see the best in people or companies, but William H Brown is one of the worst.As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.Everything is outsourced; they're nothing but secretaries throughout their entire company.Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?And if that 1 person is off work, no one else can pick up that task?Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.Literal blame shifting to anyone but them.And I've only dealt with them for 6 months.

Niall · 9 May 2022

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022