William H Brown Grantham reviews in South Kesteven

★★★★★ 5/5

Google

From the very beginning with Emma to the final steps with Aidan, we truly felt looked after every step of the way while selling our home. Emma made a fantastic first impression, friendly, professional, and clearly knowledgeable. She helped set everything up smoothly and kept us fully informed from the outset. As things progressed, Aidan took over and was just as brilliant, always available to answer our questions, kept us updated throughout, and made sure everything stayed on track right through to completion. Selling a home can be a stressful experience, but with Emma and Aidan supporting us, it genuinely felt so much easier. They were both approachable, efficient, and really went above and beyond. We’re so grateful for everything they did, thank you both so much!

J · 1 October 2025

★★★★★ 5/5

Google

We first started renting in may 2025. Charly and Curtis were nothing but brilliant from start to finish. Friendly and supportive and reassuring. 5* Service. Due to uncontrollable circumstances we found ourselves in need of help and Damo & Charly were nothing but brilliant and friendly and efficient and helped us find a new property which was sorted in a very short time. Damo is such a lovely man and delivered the good news after helping us secure a property. I would happily recommend this estate agents over any in Grantham as they have been the best. You couldn’t ask for better people to help you through a very stressful process but they make it not stressful and happily help and answer any questions and help you through the process. 5* service from them both.

Lindsey · 24 September 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Amanda and her team are second to none. From start to finish, they worked incredibly hard and went above and beyond to make the whole process smooth and stress-free. Their professionalism, knowledge, and attention to detail are outstanding, and it’s clear they genuinely care about their clients. Communication was excellent throughout, and I always felt in safe hands. If you’re looking for an estate agent who is not only really good at their job but also truly dedicated, I couldn’t recommend Amanda and her team highly enough.

Sara · 24 September 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

We had a bit of a shaky start with communication but once I started speaking to Amanda everything came together. We had a big chain and towards the end Amanda was chasing everyone daily and really pushing to get the sale and purchase through. It felt like everything that could go wrong did but Amanda was there all the way and put up with me shouting and crying down the phone (sorry). Would definitely instruction them again.

Beth · 24 November 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Recently looked for a temporary house with William H Brown, Curtis was very welcoming and made us feel comfortable at an extremely stressful time. He was exceptionally helpful and exceeded all our expectations, going above and beyond to ensure the house was perfect for us. The suggestions he made were innovative and were always dealt with quickly. We cannot thank him enough for all the effort he made.

Terry · 7 February 2025

★★★★★ 5/5

Google

Charli Saunders the Lettings Manager has been absolutely fantastic throughout the whole process of helping us identify a suitable property, viewing & completion of rental agreement. She & her Team have made what could have been a daunting process, very simple & pain free =). Thank you so much Charli, you're a Star =)).

Chris · 9 July 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 1/5

Trustpilot

Awful Grantham branch

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Coffeecake · 4 August 2026

★★★★★ 1/5

Google

Sadly, I found William H Brown Grantham to be quite shocking for so many reasons... After a very poor and unprofessional service I made a complaint to their complaints department. Some issues were addressed but the department was not interested in reading or following up on the rude, patronising and sarcastic emails I received from a member of their sales team. I also received a bullying telephone call from a staff member, this complaint was not followed up either! Shocking! There are so many great Estate Agents in Grantham, do your research and choose wisely. Dear Lucy Thank you for your response, perhaps you can source my original complaint. Thank you Michelle

Michelle · 27 January 2024

★★★★★ 5/5

Google

Really impressed with everyone in the Grantham office. Phoebe was brilliant at the two viewings we did with her, she enthused about both houses, was professional and asked if we wanted to offer, she wasn't pushy but has the art of sales perfected well. Amanda and Steph have also been so helpful. We hope we get the house we have bid on as I know everyone in the office would help us get it through quickly. Thank you for all your help so far.

Claire · 27 January 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

Charly is incredibly helpful, knowledgable, and has readily shared her expert advice to help us manage our property in the most effective way. It is thanks to Charly specifically that we are staying with WH Brown as our managing agents going forwards. I highly recommend her service to any landlord. Thank you, Charly.

Esther · 20 February 2025

★★★★★ 5/5

Google

Working with Amanda Hoskins from William H Brown was an absolute godsend during the emotionally challenging sale of a property left to us in a will. I cannot recommend them highly enough for their unparalleled support, dedication, and expertise throughout this delicate process. They were the linchpin of coordination between solicitors and other parties involved. Amanda demonstrated utmost compassion, ensuring we were comfortable and informed throughout, while their knowledge of the property market and handling estates was evident from the outset. Their attention to detail, open communication, and sound advice were invaluable. If you need an estate agent for a sensitive property sale, I wholeheartedly recommend Amanda Hoskins at William H Brown. Thank you, Amanda, for your exceptional service and great support.

Wayne · 24 October 2023

★★★★★ 5/5

Google

Thank you so much to Natasha and everyone else at William H Brown! I couldn’t be more grateful! My situation was peculiar; working 2 jobs, one role for 1 year and second for 6 months only, credit score wasn’t the greatest, having lived at current address for 2 years. Due to this, my Specialist Lender ended up having to reject me for a mortgage on a beautiful house. Having lost hope, as they were the only Specialist Lender my initial mortgage broker could find, I emailed the seller’s real estate agent (William H Brown) and informed them I would have to pull out of the deal BUT fortunately for me, Hannah recommended to talk to their in-house mortgage broker; Natasha. She was truly professional - in the current market she secured a decent mortgage rate for me and our offer has just officially come through earlier this week. Everyone at William H Brown I’ve spoken to has always been cheerful and willing to help and pitch in where possible. Clearly they’ve imbedded a great working culture and it shows! Natasha, Hannah, Amanda - you’re all amazing and I cannot thank you enough!!! I look forward to working with you guys in the future!

Zain · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

Wonderful service, friendly staff and very helpful when I had issues. Pheobe was the person I felt with while purchasing my property and was very on it and helpful every time. The whole team that I have spoken to throughout this process have been amazing! Amanda was extremely helpful and very good at making sure this was put through in a timely manner. Thank you to the whole team for making life easier.

Kirsty · 26 February 2024

★★★★★ 1/5

Google

Recently tried to buy a house through this agency.Offered a price £10000 lower than market value. Agent was not ready to communicate with seller . we already sorted mortgage with our mortgage advisor but then forced us to meet their … More

Blue · 1 June 2025

★★★★★ 1/5

Google

My dealings with William H Brown started in January this year, I saw 2 houses that I wanted to view with them. Filled out the info on rightmove and also asked for a valuation on my house. The valuation was booked but I never heard anything about the viewings, by the time they came and did the valuation and I asked them about the 2 houses they said they were sold so we didn’t go ahead with putting our property on the market. Then in April I saw another house I liked and it was with William H Brown again, I rang them to book the viewing rather than go through rightmove and viewed the property on the 8th April, on the 14th I emailed them to register interest and say my house is just going on the market etc, no reply! My house was quickly under offer so I emailed again on the 22nd with my offer, no reply! After a few phone calls to chase up a response (I was told they had been too busy with other offers to deal with mine!!) I finally got an answer a few days later. This was just the beginning of the poor communication. I had a phone call from the manager as their vendor had called them previously offering me some fittings from the house but they hadn’t relayed this to me, I was asked to keep them updated as and when things were progressing which I dutifully did, never getting any reply. With initial enquiries through the solicitor I raised concerns about the boiler but never got a reply so I asked William H Brown twice if the boiler could be serviced… no reply again. Eventually I organised and paid for a company to service it and it was condemned. At this point I was furious that it was now July and everyone has been ignoring me for 3 months on this query and we were due to complete at the end of the month. I wasn’t happy and called them straight away and let out all my frustration of how rubbish they’d been. I voiced that I know of 5 other people that have bought or sold through them fairly recently and they’d all told me similar experiences, but William H Brown disputed this and called me a liar saying they never have issues but seeing some of the reviews on here that refer to rude and patronising communications I’m definitely not the only one. In the end a price reduction was agreed and we completed the week after, if only they hadn’t ignored my initial requests there would have been plenty of time to get a new boiler fitted and it wouldn’t have been so stressful all at the last minute as I was in a chain and my buyer had set a date and I didn’t want to let him down so we moved in without a working boiler. Overall I didn’t feel supported by William h brown as a buyer and everyone I know has said “I told you so”

Christine · 22 August 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026