Trusted Agent profile · South Gloucestershire

Taylors Filton reviews in South Gloucestershire

3.4

★★★★★

247 reviews across 2 platforms

1 Gloucester Road North Filton, Bristol, BS7 0SG, South Gloucestershire, BS7 0SG

Taylors's office in South Gloucestershire, at 1 Gloucester Road North Filton, is rated 3.4 out of 5 across 247 reviews on two platforms, including 102 Google reviews rated 4.6.

Google logo

4.6 / 5

102

Reviews on Google

This office

Trustpilot logo

145

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.

5/5

Google

Maddi has been faultless, from the viewing process through to the conveyancing process. Would not hesitate to recommend Maddi at Taylors Filton.

Callum · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

The service provided by Taylors has been outstanding across the board, the whole team have really helped get our purchase across the line. Would like to personally thank Alex for all his hard work and dedication, fantastic Service.PositiveResponsiveness, Quality, Professionalism, Value

Lorenzo · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

5/5

Google

Harrison came to do a valuation of our house last week and was absolutely fantastic - I found him really friendly and engaging, enthusiastic and he had clearly done some robust research into the local market and comparable properties. Highly recommend!

Toria · 21 February 2025

Agent replied · 10 April 2025

Thank you Toria for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Needed a valuation on a property for Probate purposes. Called into Taylors Filton branch and arranged a visit with Steph for the next day. Her friendly manner made us feel at ease straight away. She clearly knows the local property market and gave us good advice in a very professional way. Our thanks also to Harrison. We would definitely recommend using this office.

Lesley · 26 February 2024

Agent replied · 23 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Lesley Jane. Kind regards, Lucy, Customer Relations.

5/5

Google

The team here could not have been more helpful. We were trying to sell a house during the pandemic and Taylors were the only agents that would come out and do a valuation. They kept me updated all through the sale and chased the buyers solicitors when they seemed to be doing nothing. If I ever need to sell a house again this would be my first and only pirt if call. Would definitely recommend if you are selling a house in this area.

Christine · 24 October 2022

Agent replied · 23 October 2024

Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Steph, Tom and Harrison have been superb in getting our flat sale over the line, after a drawn-out and somewhat difficult experience due to various legal issues with the sale. It's required a lot of close management with all parties, and we're extremely grateful to the team for making it happen - I'm not convinced it would have succeeded without their pro-active intervention. Thank you!

Gareth · 28 December 2023

Agent replied · 23 October 2024

Thank you Gareth for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care

5/5

Google

Ellie and Maddie were both professional and a joy to do business with. Thank you so much ladies!

Deb · 24 October 2023

Agent replied · 23 October 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rhea at Taylors was absolutely lovely! She went above and beyond and although the original house we wanted to see wasn’t for us, she gave us other options. Her advice was brilliant, always open and a breath of fresh air when it came to estate agents. Would be more than happy and would not hesitate to buy from her. Thanks so much and really appreciate it

Nafeesa · 24 October 2023

Agent replied · 23 October 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Trustpilot

Jane Cook(Taylors Downed) is amazing! …

Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!

Fay · 11 April 2026

5/5

Google

The teams of Taylors Filton and I am sold were brilliant. They all did what they said they would do when they said they would do it, kept me well informed with weekly updates by phone and email even if not much had changed. I would definitely use them again. Thank you all for your excellent service.

Gary · 26 April 2024

Agent replied · 23 October 2024

Thank you for taking the time to leave us this tremendous 5* review Gary Hitchcott. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

FANTASTIC CUSTOMER SERVICE

FANTASTIC CUSTOMER SERVICE I just recently rented a property in Leighton Buzzard, I am impressed how excellent customer service Taylors provided. James was responsible for my case. Thanks for his clear communication, experience (knowledge about the property market) and nice personality I was able to rent a property in just a one day! I would like to say thank you and I am sure I will use TAYLORS services in the future.

JUSTYNA · 7 April 2021

5/5

Google

Friendly team, approachable..

Ligi · 17 February 2026

Agent replied · 17 April 2026

We are so glad our team was able to make your experience with us a friendly and approachable one! We strive to create a welcoming environment for all our customers. Thank you for your positive feedback! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023

1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr · 3 September 2024

2/5

Trustpilot

Bedminster office

Bedminster office - I had hoped that this one would be different. But if you like inaccuracies with details and not being able to explain their processes then they are for you. When I complained I was told that they'd followed their processes but it seems that they like to kept that information to themselves.

Rosemary · 9 July 2025

1/5

Google

The team at taylors done well selling my house this year and would use them again. But have to say your in house mortgage advisor is by far the worst. Had mortgage offer which never materialise 4 months of try to get answers from him he now stopped emailing or calling all together and have had to go else where ( which was done in 1 week) luckily. This has put pressure on the house I'm buying and now taking longer. I will be saying the same thing to his head office .NegativeProfessionalism

Paul · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We recently had an evaluation from Taylor’s which went above and beyond. Harrison came round and made us feel so at ease with the process moving forward equipped with all of the information we needed in a handy pack he talked us through and answered any questions we shared. Great work!

Josh · 26 April 2024

Agent replied · 23 October 2024

Josh Kinsey thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

A big "thank you" to the branch manager Steph. She really help a lot especially when she just came to the branch in very short time to take up my case as a seller. She is really trustworthy. I see how she help manage the process to ensure the transaction goes smoothly, that is not easy to coordinate.

K.P · 28 November 2023

Agent replied · 23 October 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

I have been renting through this this…

I have been renting through this letting agent for almost 2 years now and it has been an amazing experience so far. The property manager Nathaniel Allibone has always being prompt with reported issues and recently made sure that an urgent repair issue was completed on time. .They take maintenance repair issues serious and are reliable to get quality services. I recommend their service to everyone.

MR · 10 January 2025

1/5

Trustpilot

Avoid!

If I could give less than 1 star I would. I would never rent from this or any other associated companies ever again and I wouldn't recommend them to anyone. The experience I had from the time my tenancy ended until I had my deposit partially returned was nothing short of farcical. Their lack of communication and unwillingness to help or address any of my concerns made the process of moving significantly more stressful than it needed to be. They were far more interested in money, they have no desire to provide a decent service for their tenants. I ended up losing a portion of my deposit for which was completely unnecessary cleaning purely due to the fact that I was given the run around from the day I moved out. Had I not reluctantly agreed this saga would still be ongoing and I wouldn't have had any of my money returned. They repeatedly lied about the reason for a sudden increase in this pricing, refused point blank to provide an invoice, refused to listen to any concerns I had and effectively refused to discuss anything until I threatened to seek legal advice. Only then did I receive a phone call. This person was unable give any reason or address any of my concerns, and could not tell me why I was unable to have any sort of invoice. They also lied that the landlord had contacted me when he had not. Even after agreeing to pay these (illegal) cleaning fees just so I could be done with the whole situation it still took a further email and telephone call to have my money returned. Absolute joke of an agency. Avoid at all costs. If you do happen to rent with them take photographs of everything because they will use any excuse under the sun to keep your money.

Jane · 28 May 2024

5/5

Google

Maddie has been an absolute superstar, amazing lady!!!!

Sarah · 24 October 2023

Agent replied · 23 October 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Bought our first Buy to Let investment through Taylors and can't thank them enough. Harrison took us on viewing and knew what he was selling, very professional and helpful. Adiel then supported us through the purchase process, very responsive (in the Covid Pandemic ), helped communications with solicitors/sellers. We are grateful to finish the deal, under current circumstances, in less than three months. Don't think we can manage it without their help/push. Thank you guys and keep it up!PositiveQuality, Professionalism

Owen · 24 October 2020

Agent replied · 23 October 2024

Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations

5/5

Google

Came here to write a review specifically about Maddi. She is fantastic and went above and beyond for us. We told her everything we were looking for, and she found us our perfect house! So much enthusiasm and really made us feel excited, which is what all estate agents should be like! 10/10 would recommend.

Joe · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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