Taylors Filton reviews in South Gloucestershire

★★★★★ 5/5

Google

We used Taylors at Filton to sell and purchase our new house. We had a very positive experience and would recommend their services. Ellie was a super star - she answered all our queries quickly and efficiently (and we had A LOT!), and was always friendly and approachable. We were never made to feel like a burden or nuisance. She was an endless source of knowledge and reassurance during a very stressful time! Callum did an excellent job with explaining all options with our mortgage and the subsequent questions we had afterwards. Maddie has also been great - despite being a newer member of the team she was always approachable, helpful and knew where to find the answers to our questions. A massive thank you to Taylors and all you have done for us.PositiveResponsiveness, Professionalism

Lisa · 24 October 2022

★★★★★ 4/5

Google

My partner and I used Taylors when buying our first property together. The staff were very friendly and on the most part, easy to get hold of when looking for an update. As with all house purchases, the process is fairly opaque, with many different parties not 100% aware of what stage of the process it is at - this was a little frustrating at times as we felt confused as to what was going on. However, Callum was great at getting our mortgage sorted and kept us regularly updated as and when he could.

Aric · 24 October 2022

★★★★★ 5/5

Google

Ellie and Paul have been truly amazing throughout the entire process of selling our house. Like in many cases there have been bumps in the road but Ellie and Paul were so supportive and extremely quick to act to get any issues resolved. Communication has been excellent, always at the other end of the phone and very quick to respond. Ellie was extremely patient and understanding, as I am prone to worrying, and never made me feel I was being a nuisance. We also used Callum Sawyer as our Mortgage advisor. The service we received was excellent. He took time to talk us through the entire process, was quick to find us the best Mortgage suitable for us. He was always available to answer questions and was also quick to set everything up for us so we could purchase our new home. He was also very patient with us! The entire Taylors team were professional, kind and always made us feel supported. We wouldn't hesitate to use them again and will be going back to Callum in the future!

The · 24 October 2022

★★★★★ 5/5

Google

We recently viewed a property with Taylors and their team has been very attentive to our search for a new home. I wanted to thank Thomas very much for his time in showing us the lovely property. We really appreciate his grace and patience in thoroughly answering all of our questions. The whole team at Taylors is super helpful and informative. Would highly recommend. Thanks again.

Parisa · 28 November 2023

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Google

Steph and Harrison went above and beyond with the sale of our mother's property. The sale had a few complications along the way, but they were very reassuring and always happy to help. I would definitely recommend Taylor's Filton and would use them again in the future.

James · 13 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

We cannot thank Harrison and Adiel and the team enough for their hard work and professionalism, and their calm, reassuring attitude at every step of selling our home. They truly are the team that go above and beyond and I am so impressed by their attention to detail and the care they show to their work. I would absolutely recommend them, and if we ever need an agent again in the area I know who we will be calling!PositiveResponsiveness, Quality, Professionalism

Hannah · 24 October 2021

★★★★★ 5/5

Google

Nina Krzywicka , Alexandra they was very helpful and amazing during sale of my properties and their communication and help and advice was great l really appreciated their amazing work will recommend them to everyone. Well done guys for your amazing work.

Archie · 17 March 2026

★★★★★ 1/5

Google

Absolutely unprofessional and disappointing experience. I had a viewing appointment today, but when I arrived at the property, no one from Taylors was there. I called their office and was told that the vendor wasn’t available today, yet no one informed me in advance. When I asked why I wasn’t notified, they completely ignored my question and simply said they would inform people “next time.” No apology, no accountability.

Louis · 8 July 2025

★★★★★ 5/5

Google

Very happy with the services. Staffs were very friendly and helpful

Boby · 24 September 2025

★★★★★ 5/5

Google

Alex was an absolute pleasure to work with. The whole process of selling my property was a very slow process and at times when I was struggling to make contact with my solicitors, Alex would always be very responsive to emails at all times of the day. He also made a considerable effort to keep pestering all parties involved to try and speed the process along. This additional effort certainly didn't go unnoticed.PositiveResponsiveness, Professionalism

Dan · 24 October 2021

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Google

Appalled at the service we’ve received from Taylor’s so far. We are currently living in an uninhabitable property (paying £2250/month for the below). The extensive black mould is exacerbating my autoimmune condition, yet the letting agents and property manager have been unresponsive to our communications regarding this. The contract that we signed stating that the house was in great condition with working appliances breaches the contract and the numerous issues we’ve reported are either being ‘resolved’ in drips and drabs, or are being completely ignored by the landlord, Kevin Brent. We couldn’t enter the property via the front door for the first two weeks because the lock was broken, and the internal door handles in two of the bedrooms are falling of their hinges, posing a huge health & safety risk and fire hazard - yet the landlord Kevin Brent doesn’t seem to care and doesn’t even have the courtesy to respond to our request for a rent reduction, given the severity of the issues. In the process of reporting him to the Environmental Health Department. Avoid this letting agents at all costs!

Aneka · 10 November 2024

★★★★★ 5/5

Google

I can't recommend the Taylors Filton team enough - specifically Steph, Harrison & Tom were always very responsive throughout our purchasing process, and actively chased down solicitors/survey companies on our behalf to ensure the sale went ahead.

John · 13 August 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

Kady was amazing! My partner and I were looking for a new property to rent and Kady was incredibly patient and helpful the entire time. Will definitely use Taylor’s again in the future.

Sofia · 14 July 2024

★★★★★ 5/5

Google

Paul and Ellie were fantastic throughout the process of buying a property with Taylors. Paul was polite, efficient and easy to deal with and made things run very smoothly. Once the sale was agreed, Ellie was the same with regular follow ups to make sure the timetable remained on course. I would recommend Taylors to future purchasers.

Ben · 24 October 2022

★★★★★ 5/5

Google

House contract was finally exchanged today and the work Steph and the team did from the very start to today was nothing short of amazing despite many obstacles in the way. Thank You again Steph and the team :)

Chris · 26 February 2024

★★★★★ 5/5

Google

Recently viewed a couple of properties with Imogen from Taylor’s in Filton. She was fantastic and had a lot of knowledge. Will definitely be back to view some more properties.

Libby · 17 February 2026

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023