Trusted Agent profile · South Gloucestershire

Taylors Filton reviews in South Gloucestershire

3.4

★★★★★

246 reviews across 2 platforms

1 Gloucester Road North Filton, Bristol, BS7 0SG, South Gloucestershire, BS7 0SG

Taylors's office in South Gloucestershire, at 1 Gloucester Road North Filton, is rated 3.4 out of 5 across 246 reviews on two platforms, including 102 Google reviews rated 4.6.

Google logo

4.6 / 5

102

Reviews on Google

This office

Trustpilot logo

144

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.

5/5

Google

Hi Taylor’s, Nina and Imogen were super stars! Nina offered me a cup of tea and sat down with me seeming very keen to help with my journey. Imogen was also very kind on the viewing itself. Very positive team 5* from me:)

Mr · 27 March 2026

Agent replied · 17 April 2026

Thank you for the positive feedback! We are thrilled to hear that Nina and Imogen provided exceptional service during your visit. We strive to make every customer's journey enjoyable and we are glad you had a great experience. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

It was a difficult time, having to sell a house of a deceased couple, however, Harrison was truly amazing and supportive, he is very knowledgeable of the area and the house prices. Gave me some great advice about the modern auction route to sell a house, which we decided was the best way to go for us. Harrison, kept us updated throughout the entire process. Could not have asked for a better estate agent to have with me through this difficult time.

Sally · 11 March 2025

Agent replied · 22 April 2025

Thank you for your terrific 5* review and for your complimentary comments Sally. Best wishes, Lucy, Customer Relations.

5/5

Google

Alex was absolutely fantastic from start to finish of the whole process, she was so helpful and nothing was ever too much of an ask. I always feel so anxious when moving and she made the whole thing seamless. 10/10 would recommend

Megan · 20 March 2026

Agent replied · 17 April 2026

"Thank you for your kind words! We are so happy to hear that Alex provided exceptional service throughout your entire experience. Making the moving process stress-free is our top priority and we are thrilled to have exceeded your … More

5/5

Google

Imogen Clayden was very professional and polite. Nothing was to much trouble and would definitely recommend to use for your house search. She would be ny go to! Well done Imogen 5 stars!!

Anne-Marie · 3 April 2026

Agent replied · 17 April 2026

Thank you for taking the time to share your experience! We are thrilled to hear that Imogen provided excellent service and made your house search easier. We will be sure to pass on your kind words and she will be your go-to from now on. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Imogen was fantastic in helping us through our mortgage journey. She guided us clearly and connected us with the right people at the right time. We really appreciated her support and would happily recommend her.

Amie · 17 March 2026

Agent replied · 17 April 2026

Thank you for your kind words, we are delighted to hear about your positive experience with Imogen! Our team strives to provide exceptional service and we are thrilled that you would happily recommend us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I'm very happy and pleased with the service I'm receiving from Taylors Filton Branch. The staff is very friendly and professional at every level. Special mention to Nina ,very knowledgeable about her role and keep following up on my progress as a first time buyer. Nina also recommended Raul to be our mortgage advisor and he has made our experience very easy and achievable. Thanks Taylors Filton you give a five star service.

Heckle · 21 February 2025

Agent replied · 9 June 2025

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Nina was excellent during our viewings, very knowledgeable about the area and the properties in which she recommended us to see. Great customer service and super helpful!

Aj · 3 April 2026

Agent replied · 17 April 2026

Thank you so much for your positive review! We are thrilled to hear that Nina provided you with excellent customer service and valuable knowledge during your viewings. We are always here to help you find the perfect property in our area. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We bought a property that was marketed by Taylors Filton and were very pleased with the communication and service throughout the process. Despite being the agent for the party on the other side of the transaction, they made sure to understand our needs and circumstances, and did an excellent job of handling the case diplomatically when there were issues with the conveyancing process. We did not use their mortgage advice or conveyancing services, however given how friendly and helpful the Filton team (in particular Steph and Harrison) were, we would consider using them to handle the entire process in future.

Jordan · 13 August 2024

Agent replied · 23 October 2024

Hi Jordan, thank you for sharing your positive experience with us. We are delighted to hear that Steph and Harrison provided friendly and helpful service throughout your property purchase. Should you decide to use our full range of services in the future, we would be more than happy to assist you. Thank you for choosing Taylors Filton. Kind regards, Lucy, Customer Relations.

5/5

Google

I am quite happy with the services provided by Taylors Filton. As a first time buyer, Jamie was able to explain to me clearly the processes of buying property, helping me find the property, finding the best rate and appropriate lender and solicitor. Jamie and Steph were very helpful in coordinating with lender and seller, and updating me with the purchase, and I commend their professionalism from the start up to the purchase closing of the property. I highly recommend Taylors Filton and without hesitation I would be happy to get their services with my future dealings.

Gerry · 9 June 2024

Agent replied · 23 October 2024

Thank you for your glowing review, Gerry! We are thrilled to hear that Jamie and Steph provided you with exceptional service throughout your first home buying experience. We are delighted to have been able to assist you in finding the perfect property and guiding you through the purchasing process. Your recommendation means a lot to us, and we look forward to helping you with any future real estate needs. Thank you for choosing Taylors Filton!

5/5

Google

As a couple of old folks who are trying to buy our first and, hopefully only property, the whole business has been made so much more pleasant, and very much less scary, by the lovely Harrison and his colleagues at Taylors Filton. Harrison has been so friendly and really good fun during our visits to property, being very open and thorough regarding any questions asked, and quick to get back to us, if there were any he couldn't answer straight away. He's shown a good deal of understanding of our anxiety around buying a property, and hasn't ever made us feel rushed into making such a big decision. Other team members that we've spoken to have been equally friendly and helpful and, altogether, sound like a very jolly bunch! I would definitely recommend Taylors to anyone for their property hunting/selling needs as, compared to some other estate agents that we've dealt with in our search, they definitely stand out in their level of competence and care and just good fun!:-) Many thanks to all so far.

Sara · 26 May 2024

Agent replied · 23 October 2024

Sara Young many thanks for your marvellous 5* review and recommendation. Many thanks for your kind words, which I have passed onto our dedicated team. Best wishes, Lucy, Customer Relations.

5/5

Google

I am very pleased with my experience with taylors in filton, i have been dealing with taylors for many years and have always had a great experience. Done a fair few viewings recently with both Imogen and Nina who are very knowledgeable and more than happy to answer any questions i have with a positive attitude and a smile on their faces. I would recommend taylors to all

Mike · 27 March 2026

Agent replied · 17 April 2026

"Thank you for your continued support and trust in Taylors! Our dedicated team, led by Imogen and Nina, strives to provide exceptional service and we're delighted to hear about your positive experiences. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Very very poor

Very very poor. Offered for a flat, they said they'd get back to us as soon as they had a decision from the landlord. Radio silence, impossible to get through on the phone. Let agreed with someone else a few days later without us being notified. We needed to get a flat ASAP, which they knew about, we feel messed around and have lost valuable time in our search for a property.

Jack · 30 September 2026

5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

5/5

Google

Imogen Clayden was so professional, and helpful couldn’t have asked for anyone better couldn’t recommend enough!

Charlie · 3 April 2026

Agent replied · 17 April 2026

Thank you for your kind words, we are thrilled to hear that Imogen provided excellent service to you! It's always our goal to exceed our customers' expectations. Thank you for recommending our business, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Imogen was the one who helped me. She's was very polite and professional! Can’t recommend enough!

Dhiran · 20 March 2026

Agent replied · 17 April 2026

Thank you so much for sharing your positive experience with Imogen! We are thrilled to hear that she provided you with excellent and professional service. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Tom and Harrison at the Filton office have been open, honest, supportive and helpful during the search for our first home. After speaking with Tom about our requirements, he has kept us up to date with news about upcoming properties and assisted us with any queries we've had. During a property viewing, Tom was knowledgable and put us at ease, any questions we had were followed up with emails should he not be sure of the answer or have to check with the vendor. Thanks Tom & the team.

Jwt · 28 November 2023

Agent replied · 23 October 2024

Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Maddi has been our estate agent throughout our process of buying our new home - we can honestly say she has made the process a lot less stressful than what it could’ve been. As first time buyers we were very unsure on everything we needed to do. Maddi has been available and helpful with any questions we have had and advice we have needed. She is extremely friendly and easy to build a strong rapport with whilst maintaining professional. Her personable approach to her clients has made it a lot easier for myself personally, as someone who suffers with bad anxiety and easily gets overwhelmed. This is an invaluable trait to have. Thank you! We would also like to thank Ellie, who gave me the most information and help I have EVER had when I first rang up to simply book a viewing. Furthermore herself and Jamie have been a great help with everything - the whole team are very likeable.

Natalie · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

I have just purchased my first property through Taylors and I can’t fault the Filton branch in anyway. Communication was brilliant from the off, every department I dealt with along the process were super helpful and Informative. I mainly dealt with Lee Flaherty who oversaw the majority of my purchase, Lee worked tirelessly on my case and deserves an extra special mention for all of his hard work and dedication to complete when we were up against problems. He made a very stressful time a lot less stressful! I also had dealings with Maddie and Rhea who were also very informative and responsive throughout! Thank you team for all of your hard work! I love my new home!

Laura · 24 October 2023

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Imogen was great on the viewing and very professional

Grace · 3 April 2026

Agent replied · 17 April 2026

Thank you for your review! We are so happy to hear that Imogen provided a professional and enjoyable viewing experience for you. Our team strives to deliver exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.

James · 15 September 2026

5/5

Google

Nina was very helpful absolute star!

Shubam · 27 March 2026

Agent replied · 17 April 2026

"Thank you for the positive feedback! We're thrilled that Nina provided excellent service and went above and beyond. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

4/5

Google

A great service from a great team. Alex was always super helpful and responsive to any of my queries. Never waiting more than a day for a response, he was brilliant at chasing any outstanding requests and keeping me updated on all the responses. Callum was always fantastic at dealing with any anxieties and was excellent at answering all the endless and stupid questions that I might have. A great sense of calm and reassurance during a stressful time. The whole team were professional, adept and ready to step in. I'd happily recommend them. Thank you All

Freya · 24 October 2022

Agent replied · 23 October 2024

Many thanks for the great review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I have nothing but praise for the amazing team at Taylors. Callum was lovely and sorted out our mortgage very quickly and when this was due to expire ( due to circumstances beyond anyone's control) he arranged a new one immediately. Ellie and Alex were fantastic as were the rest of the team. We are first time buyers and nothing was ever too much trouble for Taylors. They knew that I was often unable to take a call when at work so were happy to contact me primarily via email. The whole team constantly went above and beyond my expectations, they were friendly and helpful and did absolutely everything they could to ensure that we exchanged on our lovely new home. I would recommend Taylors to anybody looking to buy a property with ease. Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 24 October 2022

Agent replied · 23 October 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

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