Trusted Agent profile · South Gloucestershire
★★★★★
124 reviews across 2 platforms
21 Station Road, Yate, Bristol, BS37 5HT, South Gloucestershire, BS37 5HT
Edison Ford Property's office in South Gloucestershire, at 21 Station Road, is rated 4.5 out of 5 across 124 reviews on two platforms, including 118 Google reviews rated 4.6.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
5/5
GoogleWe used Edison Ford to manage the letting of our property, then when the time came to act as selling Agents. Both Kathy & Tanya were more than helpful, professional and made, what could of been a difficult and stressful time much easierPositiveResponsiveness, Professionalism
5/5
GoogleI have found Edison Ford to be both professional and efficient with the service they offer to tenants. I dealt with Kathy mainly and she was always helpful and friendly. They care about their tenants and I would recommend the company to anyone looking to rent a property
5/5
GoogleIt was a lovely experience and they were very responsive. The referencing was smooth and moving was quite easy for us as they strive to make us have a good move in experience. So far so good I must say and we are very pleased with their services.
5/5
GoogleI have just re-let my property in Yate. Excellent service, as usual, from the team at edisonFord. I originally bought the property through their sales office about 20 years and they have managed the property ever since. Professional, friendly service with consideration to both landlords and tenants.
5/5
GoogleVery smooth sale completed very quickly. I was kept well informed every step of the way.
1/5
GoogleTheir whole team is absolutely useless! Went in a few months ago, They said they'd be in contact if they found anything suitable - Never contacted me. I found somewhere myself eventually and they were happy to go through with the whole referral process and upon completion, Decided I wasn't suitable despite having the funds and correct paperwork! They're an absolute joke. AVOID!
5/5
GoogleThank you to Tanya and the team at Edison Ford in Yate. It wasn't a straightforward sale and Tanya was composed and patient throughout Definitely recommend
5/5
GoogleSuperb service from everyone at Edison Ford from the photography, buying, selling and financials. I cannot rate them highly enough and regard them as the M&S of the estate agents. You get a truly personal approach, which is what makes them different to all the others. They have a complete team of experts who get the job done, essential when your lovely home and money are involved. It's a definite yes from me 🏠😊
5/5
GoogleWe were delighted to meet mike at our home . He was very professional and knowledgeable and answered all the questions we had regarding selling our property. I can promise you that he will not give you any B,S . Thank you .
5/5
GoogleEdison Ford were very helpful when we had an unusual property purchasing situation. They were very efficient with any task at hand and had good communications with us. Mike and Becky both gave us sound advice, which as first time buyers was so important. I would definitely recommend Edison Ford and use them again in the future for any financial needs.
4/5
GoogleThey did what their publicity said they would - even though at one point we did not think it was going to happen for us. We received the full asking price. We were very happy with the standards of all those involved from the photographer, the EPC assessor and the main agent Tanya. We sought Tanya's advice on more than one occasion and we got a quick response. It is not easy selling in the current Covid climate but we were put at ease by the level of care taken by agents showing potential purchasers around.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI worked with the Edison Ford team to sell my first home, and they were awesome! Being a first time home seller, I was unfamilar with the process and they explained everything thoroughly and were always happy to answer any questions. The Edison Ford team arranged the new EPC certificate and all the listing documentation really quickly. I was also really impressed with the photographer who took the brilliant listing pics and prepared a 3D virtual walk through - I'm sure this was a huge reason my house sold so quickly in the current (covid) environment. The sales team pre-qualified the potential purchasers and arranged numerous showings pretty much back to back. My home was under contract inside a week of the first showing, I received in excess of the listing price and the entire closing process was smooth. All of the staff were skilled and friendly - I would not hesitate to recommend Edison Ford.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTanya's efforts throughout the process is what earns Edison Ford 5*s from us. We had a bumpy sale/purchase but throughout she did everything she could to corral the chains (yes, both of them!) into completion. She was very responsive (aside from one lost email but that was quickly resolved) and for the most part was the best informed person in the process. Without her encouragement I'm not sure the other agents would have spoken at all! Huge thanks go to her for helping us move!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI’ve used Edison Ford twice now for the sale of my properties, on both occasions they have been very efficient and attentive to my needs and wants. Highly recommend.
1/5
GoogleThe most unhelpful Sales Manager EVER. I would advise anyone not to use EdisonFord to sell, buy or let. Their reputation is far from Good.
We need to respond to this review as its completely out of kilter with nearly all the others received, we pride ourselves in providing a great service to our clients Firstly, please note that we have never been instructed to represent Miss Golledge in the sale or letting out of any property. We were employed by the seller of the property for which Miss Golledge was the purchaser. Therefore, we have a commercial contract with the seller, and not Miss Golledge. However, we proceeded to spend 4 months assisting this buyer and provided a free service to her in terms of assistance as it seems her own solicitor wouldn’t engage directly with her ( we now understand why ).We went far beyond what most other agents would deem to be reasonable. To provide some background information, the property in question that we were selling to Miss Golledge was an unproblematic, two-year-old freehold house with no chain. The facts A single member of staff sent and received a total of 79 emails whilst in communication with this client and her solicitor, throughout the duration of the purchase. An additional and separate staff member sent an additional 12 emails, dealing with additional requests and enquiries from this purchaser. A total of 6 viewings were provided to this buyer and she was accompanied at the property each time , including two appointments to assist the buyer in measuring rooms for her furniture and curtains . We also spent time assisting this buyer with her own sale, despite the fact that we were not the agent employed to represent her, as her own solicitor it seems either refused to communicate with her and keep her updated or preferred not too We also met with the buyer at her request just before completion to demonstrate how the keys worked !!! ( door keys !!!) , We also sent over information on how to change energy suppliers and provided council office contact numbers so that Miss Golledge could sort her council tax documents ( all this information was available on google ). We provided details of gas boiler engineers when Miss Golledge had trouble with the boiler 10 days after the completion.( we are still not sure why she thought it was us she needed to contact ). In fact her demands for assistance went on until out of necessity we finally ceased communication after Miss Golledge continued to contact us with questions regarding the property some three months after the completion of the sale. Throughout the entirety of the transaction, Miss Golledge was incredibly demanding, rude, curt and verbally abusive to multiple members of our staff, and had unreasonable expectations regarding the service we should be providing to her throughout her purchase . ( remember she was not our client ) During two separate incidents, Miss Golledge reduced our 17-year-old office junior to tears, after our junior informed Miss Golledge that the sales manager was not immediately available to speak to her due to being a meeting. On another occasion Miss Golledge made some very derogatory comments which upset our office accountant who had intervened and tried to assist her . As a result of her behaviour , our sales manager made the decision eventually to request that all further communication be sent via email, in order to protect our staff members and provide an audit trail as her requests became more un reasonable . We feel that this review was posted purely out of malice and spite, in an attempt to damage our reputation. We ask that you consider the other 60 plus positive reviews, which highlight the satisfaction of both our buyers and sellers, and draw your own conclusions as to whether or not any one could rely on this review to be accurate and fair . This person really is an exception in terms of our customer outcomes , please remember this . we would advise any other business reading this review to consider what she has done here in terms of leaving a mis leading review before taking her on as a client .
1/5
GoogleDisgusting behaviour, don't need to be told how to live my own life! Cancelling my appointment 30 minutes before viewing! Lady on phone sounding like she didn't know what she was doing and other lady well rude!!! Including Edison Ford in yate is bad enough well this pops that's too! I'm disgusted with this company
Hi Lena, Thank you for taking the time to post your review. We place a great deal of importance on our customer feedback and your review is out of kilter to the other positive feedback we have received from not just other tenants, but landlords, buyers and sellers across our social platforms. We have looked into this before coming back to you. You first made contact with us on Friday where we went through your current situation, and we did advise that the landlord might not want to proceed based on the information you gave us. However, you requested that we continue with your viewing, of which we did, and made an appointment for you on the Saturday morning. However, unfortunately, this was a mistake on our part as we had conflicting appointments in the morning. We needed to rearrange your viewing for later in the day at 3pm and from our understanding, you were happy with this. Alas, due to circumstances in the office where a team member had to leave for the day, the appointment at 3pm was then unable to be carried out. We attempted to make contact via phone on both mobile numbers, however we had to resort to text messages in the end to request we move your viewing to 4pm. Throughout working with you, we believe we were professional and whilst we did make a mistake which we do apologise for and in fairness, did so multiple times once we realised the mistake was made. However as we are sure you can appreciate, we are all humans and we did try to rectify the issue as best as possible. We wish you all the best in the future. Kind regards, The Edison Ford team.
5/5
GoogleRecently contacted Edison Ford as a landlord to rent a property, the entire experience was incredible due to the market knowledge and support from Kathy and Sophie offering a complete service of advertising, inventory and completing viewings. The property was rented in a very short period with full support from Edison Ford. Would definitely use again and would recommend to both landlords and tenants - thank you.PositiveResponsiveness, Professionalism
5/5
GoogleAt the outset of selling my house I had considered Purple Bricks but having had dealings with Edison Ford on the letting side, they convinced me to sell with them. One of the best decisions I've made to do so. OK it cost more, but %age was fair and service from the team was excellent. I never doubted their determination to sell the property and ultimately they came up with the goods. Communication with the team was excellent throughouyt what turned into a fairly drawn out sale. Really very good. Thank you for all the hard work. Thoroughly recommend.
5/5
GoogleOur Agent was professional from the outset but still friendly. Knew what she was doing and helped us immensely when we encountered problems. Would highly reccomend.PositiveResponsiveness, Professionalism
5/5
GoogleBoth our buying and selling experiences have been professional, friendly and faultless and we have had communication from them every step of the way
5/5
GoogleFantastic! We have been so impressed with Edison Ford, Tanya really understood our needs as far as marketing our property and communicated fully throughout the whole process. She was extremely professional and highly proactive throughout the conveyancing process. We would highly recommend Edison Ford to anyone looking to sell their home.
Hi Hayley, Thank you so much for your review. It's always a joy to hear the feedback from our clients. It's been a pleasure working with you and from everyone at Edison Ford, we wish you all the very best in your new family home. I will make sure your feedback is passed round, especially to Tanya. Peter PS We look forward to hearing what you do with your new home!
5/5
GoogleI've been working with Edison Ford for a number of years now. Becky, who does the mortgage work for me is absolutely brilliant to work with. She's really responsive, patient, professional, hard working and great at her job! I would 100% recommend her to anyone looking to take out a mortgage or a remortgage, her work is outstanding. Thanks for all you've done for me Becky, I really appreciate it.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy first encounter with eddison fords was when i enquired about a house they were selling, my wife and I popped in, and that was when we met tanya, she obviously asked whether we had a house to sell or if we were first time buyers, we told her that we had a house to sell, we had it on the market for about 9 weeks and had had no one look at it. We had a long chat and decided that if at the end of our contract with our present estate agent, if we had no viewings, then we would sign up with eddison Ford and see what happens. We signed up on the Friday and had a viewing on the Saturday, on the Monday ( and this was a Bank Holiday) we had a email from tanya informing us that an offer had been made, but not just an offer, it was the full asking price for our house. Since then my wife and I have been in regular contact with tanya and her team and have found them to be extremely helpful and willing to help with any problems or concerns we have had. Edison Ford also have their own mortgage consultant, Michelle, who is amazing, Michelle found us a very good mortgage deal and we also forwarded her number to our daughter, who she helped as well. I can not recommend Edison Ford enough for the help and support they have given us, they are true leaders in every thing they do. Ian and Ruth.
1/5
GoogleRude and unprofessional staff at Edison Ford Property, just put the phone down on us!! Clearly no experience dealing with buying agents! I guess it's their loss (and more importantly their seller's loss) more than ours...NegativeResponsiveness, Quality, Professionalism, Value
This review is spurious in its nature, its sole purpose I assume is to create reputational damage to Edison Ford, it makes no attempt to explain the situation and is highly unprofessional and spiteful. If you’ve found this review then please take the time look at all the others we have from happy and satisfied clients and you will see that this particular review is not representative of the way we interact with our clients. Jerome, who posted this review, was overtly rude to my staff as he couldn’t get access to a property to make a promotional video for a potential client. My sales manager had witness to what happened and reported the matter as copied below. I personally also interviewed the member of staff that had the unfortunate experience of dealing with this individual and I’m confident that this review is not reflective of our service and customer care but more reflective of the personality of the individual who decided to post it. I'll trust you will draw your own conclusions and realise this is not reflective of Edison Ford. The sales manager reported to me as follows. “Hi Mike To make you aware we had an incident with an applicant yesterday. A property sourcing agent, requested access to one of our properties, in order to take a video to send to potential buyers who may or may not be interested in the property. I spoke with Sophie in between the calls and she confirmed our position by email to Jerome. Sophie wrote a very polite email and had already explained in the first phone call our position verbally confirming that we could not allow access simply to take a video and that this was due to our current covid procedures and government guidelines and to protect the health and safety of both our staff members and the sellers. When she emailed, she sent a link for our extensive 360 virtual tour of the property, which would have been equally as helpful as a video at this stage and confirmed that we had to protect our seller who currently lives at the property. Jerome then called Sophie back and was incredibly rude. I was on the phone sat at the next desk and could hear his raised voice from where I was seated. I could see that Sophie was becoming upset by his persistence and advised her to end the call due to his rude and surely manner which to be quite frank wasn’t acceptable. Just because he couldn’t get what he wanted in terms of access didn’t justify his behaviour. We had explained that the owner was in residence and we were also protecting them. He informed her that we were at fault and that we should disclose on our website that a person is living at the property. Which of course isn’t relevant and has no bearing on what was happening. At this point I put my own call on hold and told Sophie to inform this person that he needed to speak to our staff members respectfully and lower his voice or we would have no choice but to end the call. Which she did. He continued talking to Sophie in a very inappropriate manner, which I could see was upsetting to her and so she said, I'm afraid I am now going to end the call and did so. I completely back Sophie and her handling of this person. She spoke in a professional way and did her best to resolve the situation while following procedures. She was polite through out the call Tanya.” Thank you for reading our response.
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