Trusted Agent profile
★★★★★
273 reviews across 2 platforms
7 High Street, Chipping Sodbury, Bristol, BS37 6BA, South Gloucestershire BS37 6BA
Allen & Harris's South Gloucestershire office at 7 High Street is rated 3.0 out of 5 across 273 reviews on two platforms, including 52 Google reviews rated 4.4. The 221 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the South Gloucestershire office, from every platform, shown as written. First names only.
1/5
TrustpilotRude and abrupt - Clarkston Branch
I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.
1/5
TrustpilotThis should be 0 stars
This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!
1/5
TrustpilotIf you’re renting my honest advice…
If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.
1/5
TrustpilotShady, sneaky, dishonest.
Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.
5/5
TrustpilotA superb service from the Roath branch…
A superb service from the Roath branch from start to finish.
1/5
TrustpilotDreadful service from Allen and Harris…
Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area
1/5
TrustpilotThe adviser who was also the manager …
The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process
1/5
TrustpilotHad to give 1 star as giving none was…
Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.
5/5
TrustpilotHarry from Allen and Harris
Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend
5/5
TrustpilotThoroughly recommend Allen and Harris
Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.
2/5
Trustpilotthe one in bristol never answer their…
the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.
1/5
GoogleIncompetent and lazy They REMOVED OUR LISTING AFTER 1 WEEK BY ACCIDENT so we were getting no viewings. Only found out because I checked online. We weren’t visible on any platforms. They dropped the ball so many other times but too long to recount here. Initially enthusiastic but no action to back it up.
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotDealt with Allen & Harris
Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.
1/5
TrustpilotAbsolute joke
Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.
1/5
GoogleI inquired once about a property through Rightmove and have since been subjected to relentless emails (initially phone calls too) that I did not consent to receive. The most recent was for the sale of a garage, so there really is no screening process; they sign you up to a spam mailing list without your agreement and refuse to remove you when you ask. I have emailed Sarah Cunningham on four separate occasions asking for my data to be deleted in line with data protection laws, which have all been ignored. As a result of this unprofessional behaviour, all inquiries will be directed to local agencies who take GDPR seriously.
5/5
TrustpilotAllen and Harris - Pontcanna
Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
5/5
TrustpilotExcellent experience ,staff liz ,Leanne…gd team work guys
Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
GoogleBrilliant team of staff, Matt and Sarah are brilliant and have communicated every step of the way, their mortgage advisor Josh was brilliant too!
5/5
TrustpilotGreat helpful team
Great helpful team! They did a really great job and provided the best service for me and my mother. We had a thousand questions, and found a thousand and one answers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Allen & Harris's South Gloucestershire office has 273 reviews across two platforms: 52 on Google, 221 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Allen & Harris Chipping Sodbury is rated 3.0 out of 5 across all 273 reviews, and 4.4 out of 5 on Google from 52 reviews, checked 9 October 2026.
Allen & Harris Chipping Sodbury, 7 High Street, Chipping Sodbury, Bristol, BS37 6BA, South Gloucestershire BS37 6BA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.