Jeffries and Dibbens Estate and Lettings Agents South East Hampshire reviews

★★★★★ 1/5

Google

Really unhappy with their service. We had a viewing booked for Saturday which they cancelled. The only viewing time they had which fitted in with our working hours was Monday at 17:45 and at lunchtime we had a call to cancel again because they had had one offer which had been accepted. Really feels as though you'll only get a chance at finding somewhere to live if you don't work or can take time off work to go to viewings and fit in with them... Really not professional at all. EDIT: After being gas lit by this business in their response, we had another viewing cancelled last minute and upon asking them about what's going on, they admitted that they did have records of our original booking being cancelled, despite what the below response states. They claimed that they do not work on a first come first serve basis but this is evidently not true. We have been dealing with a lot of agencies while trying to move to Portsmouth and this is by far the worst one we've experienced. I can admit that the customer is not always right, but on this occasion I am.

Hannah · 21 June 2023

★★★★★ 5/5

Google

Recently sold my house through Jeffries, all the staff members I dealt with in the Portsmouth branch were very helpful and friendly and did everything they could to make sure I got the best service. Adam always answered all of my questions and kept me updated all the way, and was a pleasure to work with. Highly recommended! Will always use Jeffries in the future.

George · 16 April 2024

★★★★★ 5/5

Google

We were very impressed from start to finish with service we received in particular Adam

Ashlyn · 16 April 2024

★★★★★ 5/5

Google

Big thanks to everyone at Jeffries (especially Holly) for my recent house sale/purchase. Professional pictures and write up attracted many potential buyers - I accepted an offer within a week! Supportive, knowledgeable staff and very reasonably priced - would highly recommend this local company!

Kelly · 21 June 2021

★★★★★ 5/5

Google

We have had a brilliant experience with Jeffries in Northend, they sold our house very quickly! All involved were so helpful.. Jack Mike and Holly were amazing keeping us updated with the process of the sale. Would highly recommend these guys. 👍😊PositiveProfessionalism

Hayley · 28 August 2021

★★★★★ 5/5

Google

Fantastic service. The support and help from the team especially Holy was what helped us through. Only wish we had sold our property with them as well. …

Tony · 16 April 2023

★★★★★ 5/5

Google

Jeffries what a team they have ! very professional , friendly and enthusiastic and all they want to do is make sure things run as smoothly as possible from helping you get your foot in the door to purchase a property and taking it off the market once your offer has been accepted to giving you a valuation and getting your house on the market the next day ! A huge thanks to the team in the northend branch for everything so far ! I look forwards to doing more business in the future :)

Tom · 21 June 2022

★★★★★ 1/5

Google

Truly the worst experience with an estate agent as a purchaser that we have ever had in over 25 years of buying and selling across the UK. After nearly 4 months in a chain with them in a simple purchase it fell through due to their lack of communication, non existent customer service and at times if you challenged their point of view, they became bullying in their approach to drive their point home and simply rude over the phone, almost bored that they are inconvenienced with having to deal with you at all. A struggle to even view a property, always with the feeling that you are not quite on the 'hot list'; especially if you were not using their mortgage products/services on which they clearly get commissions again, so they favour buyers where they have full control of the mortgage product and the sale to maximise their commissions across the board. Whilst this may be common practice whether it is ethical and fair to all is another question. It seems that they were actively encouraging gazumping on our sale and chain and eventually persuaded their vendor to put the house back on the market; whilst we were awaiting our mortgage offer so they could potentially increase their commission in a rising market. If there was a zero stars on this review they would get it. Avoid at all costs unless like us you want to waste time and effort and nearly £1k for the privilege of simply wishing to buy your forever home through an agent like we did. I would like to think that they would have apologized or attempted to help us to secure another property as eventually we had our mortgage offer, but as poor as they are, they didn't even attempt to help us find another property after our first sale fell through; although they knew we were committed to finding something asap. Good luck to any vendor or purchaser. Buyer beware as the saying goes!

Rebecca · 21 June 2022

★★★★★ 5/5

Google

Had the pleasure of selling and buying with Jeffries in Waterlooville and after a very stressful 2.5 years (nothing to do with them) having a very difficult buyer’s solicitors the guys at the Waterlooville branch literally couldn’t have done enough to help and keep us going. From the moment we put our place on the market to the day we sold they kept us in the loop and did everything they could have possibly done to keep us going, even with one buyer pulling out. They will always be my first choice of agents although I will not be moving again in a hurry!! Thank you!!!

Munza · 21 June 2022

★★★★★ 5/5

Google

My sister and I are very grateful for the service and support we received for the remote sale of our later mother's house, especially with the added complication of damage by Storm Eunice. Your local knowledge helped so much. Thank you for all the team's efforts through the process, with a particular mention for Holly who could not have been more helpful. We certainly made a good choice of estate agent and would not hesitate to recommend Jeffries to anyone in the Portsmouth area.

Barbara · 21 June 2022

★★★★★ 5/5

Google

We rented through Jeffries for 7 years. After initially viewing the property and having issues with unopening windows the Jeffries agent kindly advised the property owner to update all windows in which he did before we moved in and we were very appreciative of this. Throughout our tennancy we didn't have much to do with Jeffries as our landlord preffered us to to phone him directly with issues. The annual renewal was the only real downside of using Jeffries as they were a bit heavy on the regular phonecalls and emails. When it came to ending our tennancy I have to say that Jeffries 100% backed us up and really helped us to get our full deposit back which we didn't expect to get. We actually went on to buy through Jeffries afterwards as a company in my experience the are pretty good.

Mark · 21 June 2022

★★★★★ 5/5

Google

would like to just say how amazing the team are at Jeffries absolute first class they came and valued my flat the same flat I bought of them 21 years ago and sold it on the second day just a shame they could not find my perfect home but I would use them again harry jack holly and Dillon thank you so much for all your hard work

Neil · 21 June 2023

★★★★★ 3/5

Google

A mixture of feelings about this place, which have been resolved as they have a very good manager working there. They are just slow to assist when needed and don't always give you the correct information. They did however help us find a place to rent. They are better in oerson than over the phone.

Michaela · 16 April 2024

★★★★★ 5/5

Google

This estate agent has been great 5* service, Dylan had been a fantastic agent he has shown me around so many property’s and he is always happy he never moans even if I get lost and run late as I don’t know the area. You can tell he enjoys his job as he is always happy and knowledgable he has great customer service which is hard to find these days and he’s been amazing. I have purchased a few properties now and Jeffries dibbens have been the best agent I have viewed through, having dealt with lots of agents I can’t recommend this company enough, from start to finish they go above and beyond to help you find exactly what you need. Dylan has to be the best agent I’ve worked with so thank you for al your help amd taking the stress out of buying.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 28 August 2021

★★★★★ 5/5

Google

Our house sale was not straightforward but Jeffries were excellent from beginning to end. They gave a competitive valuation and provided a steady stream of qualified potential buyers. They adapted well to the restrictions of Covid, managed viewings without us being present and ensured that the sale finally went through. The fact that they work as a team meant there was always someone to discuss issues with and they were thoroughly professional throughout. I hope I don't move again for a loooong time, but would definitely want Jeffries to manage the sale again.PositiveResponsiveness, Quality, Professionalism, Value

Kevin · 28 August 2021

★★★★★ 5/5

Google

My house sale was handled by Adam and Holly who were both fantastic throughout the process. Thank you both.

Jack · 9 June 2025

★★★★★ 5/5

Google

Jeffries has been brilliant. Sold quick and very professional, Dylan was amazing.

Ethan · 21 June 2023

★★★★★ 1/5

Google

These people are nothing more then professional con artist. They let us see a flat at short notice which was good, one of the agents explained that all was needed was a months rent in advance and a security deposit nothing more. Later when my wife tried contacting them but they ignored her emails or would hang up the phone straight away. Later they told her about proof of savings with added conditions about our savings. I told them I couldn’t get the exact proof they wanted which they said I could get a guarantor if they was earning 3 times the month rent with no bad credit once I told them this was not possible because family have bad credit and my friends don’t earn as much as me they said it fine as long as I can provide 6 months rent on top of what they was already asking. I asked for the holding deposit money back but I doubt I get it. All of this could’ve been avoided if they was open with me, clear about their terms and conditions and just had the basic manners of replying and staying on the phone to my wife. Would never trust them.

Craig · 21 June 2020

★★★★★ 5/5

Google

We have bought and sold with Jeffries and they were incredibly helpful with both processes. It was their hard work that really pushed everything through for us. We were given updates throughout it all which we really appreciated. Myself and my partner have used other estate agents before and can really say Jeffries goes above and beyond the rest and will only be using them in the future!

Chloe · 21 June 2022

★★★★★ 1/5

Google

shocking service. allowed us to move into a flat with a mouse infestation (as evidenced by traps already present under cupboards, which themselves were filthy underneath, not messy, filth). also took an obscene amount of the deposit for normal wear and tear. poor customer service too, they seem to imagine you are always in and ready to answer phone etc. really wouldn't bother if I were you. agents generally suck, but this one is particularly bad. look elsewhere.

Owen · 21 June 2020

★★★★★ 1/5

Google

Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.

J · 22 June 2019

★★★★★ 5/5

Google

The team at jeffries northend were brilliant they helped us through step by step always approachable I would highly recommend them a stressful situation was made so much easier by all of the team.

Tania · 28 September 2024

★★★★★ 5/5

Google

I had the pleasure of working with Adam, Harry & Holly at Jeffries Portsmouth. They really went above and beyond to help us successfully sell our house! They are all so welcoming, full of knowledge and always happy to answer any questions …

Emily · 16 April 2024

★★★★★ 4/5

Google

We're currently selling our house with Jeffries. They were much less forceful than other high street estate agents, lower commission and no upfront/marketing/listing (hidden) fees. So far they've been good with communicating when viewings are occurring and we hope to have our house sold very soon! We viewed a number of houses advertised by Jeffries, and found the agents showing us around the properties to be on-time for the viewings and knowledgeable about the properties and situation of the sellers. The above cannot be said other estate agents that we've had the "pleasure" of dealing with recently .... I cannot comment on the letting side.

Mat · 22 June 2018