Every review we hold for the South Croydon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHandled the process professionally.
Handled the process professionally.Did not take up the final offer because the potential cash loss was too high .in some circumstances would have been fine .
Arno · 30 March 2022
Agent replied · 15 June 2024
Dear Arno, Thankyou for your review.Although you were not able to proceed with our offer at this time, we are glad that you were happy with our professional service. We pride ourselves on delivering a standout customer experience, by being professional, transparent and efficient at all times.Kind regards
★★★★★ 5/5
TrustpilotHelpful
Helpful staff -easily available and explain things very clearly
Laura · 12 October 2023
Agent replied · 15 June 2024
Dear LauraThank you for taking the time to share your experience of using Spring. We wish you well in your new homeThe Spring Team
★★★★★ 5/5
TrustpilotMy contact was a young lady called…
My contact was a young lady called Sharon who was amazing with communication and honesty throughout a very stressful time.I cannot thank her enough and can only recommend the service provided.
Mr · 26 March 2021
Agent replied · 15 June 2024
Dear Mr Wright,Many thanks for your kind feedback.We at Spring strive to deliver an easy and transparent home selling experience, tailored around each customer’s requirements. We are absolutely delighted that you found Sharon to be honest and amazing with communication, an experience which matches our values.Best Regards,
★★★★★ 5/5
TrustpilotWell explained what happens next and a…
Well explained what happens next and a pleasure to deal with
Russ · 16 August 2023
Agent replied · 15 June 2024
Dear Russ, we are so pleased we could be of assistance to you & your father. The Spring Team wish you all the best for the future
★★★★★ 5/5
TrustpilotFully professional from start to…
Fully professional from start to finish, they took care of everything, absolutely first class service, I'd spoke to others who seemed out to just rip me off, in my opinion far the best
Paul · 26 August 2020
Agent replied · 15 June 2024
Dear Paul,Many thanks for your kind review and feedback.We follow a strict code of conduct both voluntarily and as members of The Property Ombudsman. We will always treat our customers fairly, and it is a delight to see it being reflected in you review.Best regards
★★★★★ 5/5
TrustpilotEasy to work with
Easy to work with, professional, clear communication are just some of the words I’d use to describe the relationship with NPT. Everything has gone very smoothly - no complaints at all.
Mrs · 13 October 2020
Agent replied · 15 June 2024
Dear Mrs Wilden,Many thanks for your kind feedback on working with NPT Team. We are absolutely delighted to hear that our professional and clear communication has met your expectations.Best regards
★★★★★ 2/5
TrustpilotThe service is quite acceptable but the…
The service is quite acceptable but the offers are too low, making the time and effort to process almost worthless. Perhaps I have been unfortunate but a very limited success ratio.
Steve · 21 September 2020
Agent replied · 15 June 2024
Thank you very much fro your feedback Steve!We strive to deliver excellent customer service and we are investing in getting more accurate and reliable property pricing. We remain positive that this would result in better success ratio and we look forward to working with you towards the same. Many thanks again for your feedback.Best regards
★★★★★ 4/5
TrustpilotIt is too soon to pass any sensible…Pending
It is too soon to pass any sensible comment. Ask me again when the transaction is complete.
Mr · 3 December 2022
Agent replied · 15 June 2024
Brian, thankyou for your review. We look forward to hearing how your experience was, once your transaction has completed!
★★★★★ 5/5
TrustpilotWe never went any further than an…
We never went any further than an indicative offer prior to survey,so I can only rate to that point and have no complaints.
Angry · 19 March 2022
Agent replied · 15 June 2024
Chris, Thankyou for your review. We are glad to hear that although you didn't progress with Spring at this time, you were still happy with the service provided. We would be delighted to help you on your home selling journey in the future, if you need us too.
★★★★★ 3/5
TrustpilotVery efficient process- helpful…
Very efficient process- helpful pleasant staff; unfortunately offered a very low price and we could not accept.
Vicky · 2 November 2022
Agent replied · 15 June 2024
Dear Vicky, Thank you for your review. We are glad that you found our process efficient and our staff helpful. Our team are committed in delivery an excellent customer service. Although you were unable to work with our offer at this, please do not hesitate to contact us if your situation changes and you need our support in future. Many thanks
★★★★★ 4/5
TrustpilotVery professional service
Very professional service. Quick response to enquiries. Valued the property promptly and with an understandable offer. Would recommend
Suzanne · 23 August 2022
Agent replied · 15 June 2024
Dear Suzanne, thankyou for review of Spring. We are delighted that you were happy with the service provided to you!
★★★★★ 5/5
Trustpilotquick and efficient
Things started moving very quickly and efficiently.
Linda · 30 June 2023
Agent replied · 15 June 2024
Thankyou for taking the time to leave us a review Linda, we are delighted that we could get your sale moving quickly and efficiently.
★★★★★ 5/5
TrustpilotFirst class service
First class service. So helpful and great communication with the help of this company buying our house, very quick and smooth transaction. Would highly recommend. Joseph Donohoo
Joe · 29 September 2020
Agent replied · 15 June 2024
Dear Joe,Thank you very much for your kind and positive feedback!We strive to deliver excellent customer experience in our home buying service that meets customer's timescale. Feedback like this strengthens our commitment to deliver great customer service every time.Best regards
★★★★★ 4/5
TrustpilotPatient and understanding
Despite snags with my onward move Spring have been very patient and understanding of the problems. Their end perfectly smooth and easily understood.
Nick · 29 July 2021
Agent replied · 15 June 2024
Dear Nick,Thank you for your kind feedback.We at Spring strive to deliver a smooth customer experience tailored around each customer's requirements with absolute transparency. We are delighted that you found this to be an experience which matches our values.Best Regards,
★★★★★ 5/5
TrustpilotEfficient Service!
I have been satisfied with Shah's assertiveness and efficiency with the referrals I have sent over.
Tosin · 3 August 2022
Agent replied · 15 June 2024
Tosin, Thankyou for your review. Shah is a real asset to the team and we are delighted with the referrals you have sent over.
★★★★★ 5/5
TrustpilotExcellent!
Prompt, friendly and efficient, an excellent service for home sellers.
Chris · 18 January 2023
Agent replied · 15 June 2024
Thankyou for you review Chris, we are delighted that you are happy of the service provided by the whole team at Spring!
★★★★★ 5/5
TrustpilotA fantastic financial option to help…
A fantastic financial option to help anyone fulfil their plans straightaway, especially if there's uncertainty in the property market. A quick and very professional service!
Mark · 15 September 2020
Agent replied · 15 June 2024
Dear Mark.Many thanks for your kind feedback.We pride in providing reliable, transparent and effective customer service to all our partners and their clients and sincerely appreciate your feedback. Best regards,
★★★★★ 5/5
TrustpilotBrett
Very professional, efficient, and transparent service. All the staff are extremely approachable, helpful, and take time to discuss all aspects. I would definitely recommend.
Brett · 25 September 2020
Agent replied · 15 June 2024
Dear Brett,Many thanks for your kind and positive feedback.We strive to provide efficient and effective customer service and solutions tailored around customer's individual needs. Feedback like yours helps us to remain focused on the same.Best regards,Prashant
★★★★★ 5/5
TrustpilotBrilliant Service
I have been working with Rebecca Young at Spring for a few years now and we have built up a great relationship. Nothing is too much trouble and always a phone call or email away. Couldn't recommend this company and Rebecca enough for there communication, fair PX offers and overall great service.
Millie · 10 August 2021
★★★★★ 5/5
TrustpilotWe have been delighted with the service…
We have been delighted with the service provided by Shah recently - thank you.
Amanda · 10 June 2022
Agent replied · 15 June 2024
Dear Amanda, thankyou so much for your kind review of the service you have received from Shah!
★★★★★ 5/5
TrustpilotVery happy with a quick response
Very happy with a quick response, professional dealing and super-efficient chain rescue.
Anita · 1 September 2022
Agent replied · 15 June 2024
Dear Anita, thankyou for your review. We pride ourselves on being efficient, professional and friendly at all times. Many thanks
★★★★★ 5/5
TrustpilotOne of the only firms that dose what it…
One of the only firms that dose what it says.Very very good to work with
Thomas · 3 April 2022
Agent replied · 15 June 2024
Dear Thomas, Thankyou for your review of Spring and the service you received. We are delighted that you found your experience in selling your home to Spring a great one!Best wishes
★★★★★ 5/5
TrustpilotAchieved all objectives
Achieved all objectives and always there to communicate throughout.
Robert · 31 October 2022
Agent replied · 15 June 2024
Dear Robert, thankyou for your review of the experience you had when selling your property to Spring. We pride ourselves on our clear communication and progressing the purchase in an efficient manner. The whole team at Spring, wish you all the best for the future.
★★★★★ 5/5
TrustpilotHonestly Friendly Helpful
Friendly, Efficient, honest and helpful. In depth reports and great service
Kirsty · 8 June 2022
Agent replied · 15 June 2024
Dear Kirsty, Thankyou so much for your review. We are thrilled that you found the service provided to you helpful. Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
