Tilia Homes Western Chard reviews

★★★★★ 5/5

Trustpilot

Briarwood

We have just moved into our first new home we have bought the experience from start to finish has been impeccable, Brett kept up updated all the way and always updated us on anything and was so easy to contact. Brett also welcomed up at the property with a hamper which was lovely and a bow on our door which made the experience more amazing. Since we moved in Brett has checked on us. We also had Ryan checking in and seeing how everything is and will get our snagging bits sorted next week. So amazing experience.

Rebecca · 4 July 2021

★★★★★ 5/5

Trustpilot

Thank you

We reserved our plot with what was Kier living, now Tilia Homes, back in august 2020, we are first time buyers and did not have much knowledge of home buying, we have been guided through the whole process and have had no issues at all. We moved into our house this week and the staff on site have been nothing but helpful, the service we have received is far higher than we could ever have hoped. Anita, Guy, Keith and the team have been absolutely brilliant in helping us settle in, checking on us regularly and offering any services that we may need. Thank you to all of the team at the Teign View site for all your help.

Tamzin · 2 July 2021

★★★★★ 5/5

Trustpilot

Ellie has made my experience really positive!

Ellie has made my experience really smooth, she’s been very helpful and any problems I have noticed she has sorted them out. Thank you!

Claire · 19 July 2026

★★★★★ 5/5

Trustpilot

I want to thank Brett the salesman for…

I want to thank Brett the salesman for the Briaredale site. He was very helpful and supportive of me throughout the process. Contacting Estate agents and solicitors. Getting answers when I was struggling. Reassuring me when I was afraid I would loose my house. I think me and my neighbours see him as a friend. I love the house. The layout. The flat garden the parking. The small issues were sorted quickly, the doors are taking a bit longer.

Diane · 5 July 2021

★★★★★ 4/5

Trustpilot

The only credit to Tilia is Rafal…

The only credit to Tilia is Rafal Buzuk. He is really great at his work and sees to it that he gets to the end of every task assigned to him to the very best. Rafal is a great asset to Tilia.On the other hand I still don't understand why till date our streets and pavements are still hanging unattended.

Emmanuel · 25 August 2023

★★★★★ 5/5

Trustpilot

Bathroom defects

Stewart Sellers came to fix defects within my bathroom. The first thing he did was introduce himself and also ask my name. He explained what he was going to do before starting anything. He was warm and welcome with a friendly nature.

K · 17 February 2026

★★★★★ 5/5

Trustpilot

Sound knowledge and excellent advice

Whilst I am still in the process of moving, Julian Long has been an exceptional support and a font of knowledge, without whom I would still be struggling to move. Trying to navigate the difficult market conditions that currently dictate house sales and purchases, his experience and guidance has proved invaluable. You have an excellent advisor there Tilia Homes

Helen · 10 August 2023

★★★★★ 5/5

Trustpilot

This review is for Brian Aldridge

This review is for Brian Aldridge. Brian was excellent when coming to fix some snags (that were 2 years old, partly due to covid and also due to Kier and their poor customer service). Brian was really helpful and did over and above with regard to fixing my snags and ensuring I wasn't left with outstanding issues. He was also a pleasure to have around, friendly, polite, respectful and just quite frankly fab!

Elizabeth · 15 March 2022

★★★★★ 1/5

Trustpilot

Awful experience with Tilia since…

Awful experience with Tilia since purchasing the house 2023. Has caused so much stress and anxiety which you don’t expect when buying a new house!

Emma · 22 June 2026

★★★★★ 1/5

Trustpilot

lack of customer care and zero progress

If your new home has no major issues, buying from Tilia might be fine. But if anything goes wrong, be prepared for years of chasing. We’ve had a leak in our dormer since the day we moved in, and two years later I’m still following up every single week.

SHARNA · 4 December 2025

★★★★★ 1/5

Trustpilot

Poor customer service Avoid Tilia Homes

I would have rated -10 but no option to do so.Since we didn't had any choice we moved to the property in July 2022 after a delay of 3 months. We had an issue with the turf in the front and back garden. Turf was not laid properly, no top soil and it was coming off the ground. I reported to the sales office (July 2022) and they promised to replace the the turf, they replaces the front garden but for the back Sales Manager Kelly told me that she has informed the head office and they will be in touch with me.No action from head office, I waited till Feb 2023 and replaced the turf, I chased the Tilia homes for compensation and I have been told sales manager didn't report it and there are no evidence head office can't do anything. I have paid £1500 for the turf and I have spent another £2200 to replace it.I have few issues with in the house which I reported in Jan 2024 till not repaired.Last week I reported an issue with front door, we can't close it properly due to malfunction and non alignment. I reported it as an urgent and safety issue.I have been informed by Ailie customer service person that a carpenter will contact me ASAP, till to date no one called me.Poor telephone lines, no one answers the calls l, delays in resolving issues.Poor customer service.I have to inform NHBC about the poor quality of buildings.MY ADVICE TO ANYONE IS AVOID them at any costs.Management doesn't care about customers.

Kannan · 19 March 2024

★★★★★ 5/5

Trustpilot

Briarwood

We have just moved into our first home in June. Brett is very helpful and kind. He always answer my emails and explain everything. Completion day was one day earlier than I expected. After first day at my new home I met Ryan. He checked is everything fine, so I really appreciate that He cares much about our home. I am very happy that I had the chance to meet them. Thank you again 😊

Izabela · 4 July 2021

★★★★★ 1/5

Trustpilot

Riverbank meadows Castleford has been…

Riverbank meadows Castleford has been left in an horrendous state after taking 6 years to complete 140 plots. Too many things to mention that have been left "unfinished" or just left damaged. Promises of "we will get back to you and let you know when it will be finished" have become a joke that is not funny anymore. Avoid at all costs.

Steve · 6 February 2023

★★★★★ 5/5

Trustpilot

The Oaks

We have just reserved a plot at The Oaks in Plymouth and I can’t emphasise enough how brilliant and supportive Julian Long has been. He provided us with all the information we needed as first time buyers and is always just one email away. An excellent experience so far and we are really excited about moving in to our new Tilia home this spring.Thankyou to Julian Long and his team :-)

Aisha · 6 January 2022

★★★★★ 1/5

Trustpilot

Customers pay the cost of Tilia's Mistakes

I purchased my home in December 2021, it was meant to be a dream home for my family but has been a nightmare!Tilia are shoddy cowboy builders who do not care about the quality of the build and the regulations! My home was thrown up, the brickwork and roof are way below standard there is lots of mistakes all over. Tilia has not been remorseful or professionally taken responsibility even knowing I was former bricklayer and had a friend who was a ex site agent for Tilia (he left due to Tilia's incompetence and stressful environment). Tilia's Customer care in particular Lee Goodman the Westmidlands customer care manager has been uncooperative from the start when we raised our major brickwork and roof issues! They have made it very difficult to get my home issues resolved and are still 2 years down the line trying to get out of it, and leave me to foot the bill for their negligence on the build. Even down to the smaller simple resolutions I.e radiator caps, doors cut too short and non fire compliant, shower tray replacement in 2 bathrooms took 18 months leaving us without a shower in the ensuites! Tilia dragged the issues on and hoped we would give up. To shut me up and get rid of me Tilia offered £20k instead of them completing any repairs or replacements which were needed I.e. brickwork, roof, replacement front/backdoor etc. This shows Tilia knows their build was way below standard but that wouldn't even make a dent in all the stuff which needs to be done internally and externally (roof alone was £16k). Every case I have raised with NHBC has gone in my favour but this is a time consuming process and should not have to go this far to resolve issues they have responsibility for! The NHBC have also made mistakes on my home by allowing my home to pass CML when there are broken regulations which exceed the tolerances within my home.Looking through all these reviews shows me that am not alone in the substandard build quality and diabolical customer service Tilia are providing! To get a look at the real Tilia quality come and view my home:4 Ferrers Drive, Grendon, CV9 2RU I have instructed a solicitor to finally get my home to the correct standard!

Gavin · 8 February 2024

★★★★★ 5/5

Trustpilot

My son was buying his first home and…

My son was buying his first home and Richard the sales Manager at sycamore Park was brilliant with him and spent time and explained the house buying process and extra he could have. In the last few months when we visited the site Cameron the site manager went above and Beyond to make sure my son was happy with everything.Great service and thanks to all staff who worked on this project

Jen · 27 July 2024

★★★★★ 5/5

Trustpilot

Repair of ceiling

Rafal repaired and repainted a hole in our ceiling, which now looks immaculate, and even went above and beyond by fixing an issue with our door that he noticed. He was friendly and his attention to detail was excellent, thank you!

Ali · 6 January 2026

★★★★★ 5/5

Trustpilot

Teign View

We moved into our Tilia home just under a week ago. We would like to thank Julian who has been absolutely brilliant in helping with our move. So professional, nothing is too much trouble. We had a few snagging jobs but thank you to site manager Andy who is already sorting them

R · 11 September 2023

★★★★★ 5/5

Trustpilot

Great Customer Service Operative

Had a visit from Stewart Sellers, a Customer Service Operative, to complete some snags on my new home. He provided a great service, was extremely helpful & very friendly.

Angie · 12 April 2026

★★★★★ 5/5

Trustpilot

Rafal buzuk was very personal done an…

Rafal buzuk was very personal done an amazing job. Very polite and respectful

Consumer · 31 July 2026

★★★★★ 1/5

Trustpilot

Avoid!

Avoid! There is nothing good as the company is avoiding finishing the snag list after taking over Kier Living. For 2 years I am waiting and chasing. Nothing. The case is sent to proper units.They are not professional it is a kinder garden.Any correspondence, agreement ask them to give you on paper. Also, before you move in get someone to check your home for all snagging!

Łukasz · 20 March 2022

★★★★★ 5/5

Trustpilot

Stewart Sellers

Stewart Sellers came to fix some of our snags this morning. After 3 long years of chasing the customer service team, Stewart has turned most of my negative views around. He decorated, filled in holes and re sealed our flooring downstairs. Amazing work! Amazing attitude! Thank you so much Stewart a real asset to the company.

Charlie · 13 April 2023

★★★★★ 4/5

Trustpilot

As expected

As expected, buying a home is one of the most stressful experiences, being a first time purchaser was even more daunting, I cannot thank Brett Squance enough for his service and cooperation. Brett kept us updated and informed throughout the whole process. Upon completion Brett went above and beyond to make us feel special and has kept in contact to ensure everything is as expected. 10 stars for Brett!

Shawnee · 27 July 2021

★★★★★ 5/5

Trustpilot

Tina at Tilia homes @ Steeple Claydon…

Tina at Tilia homes @ Steeple Claydon is an Angel.She has plenty of positive vibes that Tilia Homes needs to make use of it.She is super lucky that she sales all the houses in no time with a positive feedback.

Saiprasad · 2 April 2024