Tilia Homes Western Somerset reviews

★★★★★ 5/5

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New House, new life!

We moved into our new house on the Tilia Homes 'Castle Croft' development a few months ago, and we couldn't be happier. Heidi in the sales office has been amazing, and she was extremely helpful whilst we were waiting to move in, always keeping us updated and making sure we were happy with everything. We love it here and since we moved in, Mike and Andy, the site managers, have been very helpful in making sure all was good with the house. First class service from a first class team. Andy has since moved to new pastures and will be missed, but Mike is still taking good care of us, and Heidi is always there to offer support if we need anything. This is a lovely part of the country to live, and having a beautiful house just adds to the great experience. Excellent work by all. Stewart and Tracy Frost, and Finn the dog too (he loves it as well)

Stewart · 19 May 2022

★★★★★ 5/5

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Excellent service, home buying.

Excellent service. Very friendly and helpful sales staff.On completion date site agent and Caroline, were both there to welcome us to our new home.As moss had rather made itself at home in the garden, the site agent had already arranged for new turf to be laid.The welcome pack we received from Caroline, is very comprehensive, including the meter readings and references.The house Demo was carried out by the site agent, and explained everything, concluding by saying, we are at hand incase of need. We would definitely recommend Tilia home, to anyone looking for a home.The legal team, gave a generic reply, regarding completion date, to our estate agent, which was more in line with a new build in course of erection, which caused some confusion, but this was quickly and effectively sorted by Caroline, following her becoming aware of.

Brendan · 18 May 2022

★★★★★ 1/5

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Absolutely awful company to deal with

Absolutely awful company to deal with, Every excuse they can use to blame other people or blame residents as a reason they can’t sell their properties, Refuse to fix snags or find excuses not to, Landlord type repair jobs when they do get repaired. The list goes on shoddy pay the cheapest contractor. Awful company the site manager turn around shows this too.

Consumer · 21 October 2025

★★★★★ 4/5

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Julie McKee, Fantastic Sales Executive

Julie has been exceptional in the service she has given us.She is very professional and good communicator always keeping us in the loop about the build progress and going the extra mile to stay late and show us around a similar house to ours. She has been very patient with us and making sure all of our enquiries are answered.Overall we are having a good experience and we are waiting to exchange contracts and then the completion of the house.

Abiodun · 21 April 2022

★★★★★ 5/5

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We have recently moved into our new…

We have recently moved into our new family home in Landimore Park and would like to say big thank you to the whole team.The house is beautiful, well designed and we are really pleased with the quality of finish and the space it offers. Buying a house can be extremely stressful but we feel like we had the best customer experience you can get. Alex in the Sales Office was incredibly helpful throughout the whole process. We found her very professional but friendly and approachable at the same time. She was always happy to answer our questions and we asked loads of them. The support she offered not only during the sale process but also after we moved was great and it is just so reassuring to know that it does not end once you receive your keyes.Thank you for our lovely home.

Karolina · 21 April 2022

★★★★★ 5/5

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Great houses, excelent experience!!!

We had an amazing experience with Dave at The Paddocks, Newcastle under-lyme. He is very professional and a great guy to deal with. The entire process was smooth and we were really happy with everything. We were coming from a bad experience with a previous developers (St Modwens home) and what a difference. Dave was supportive and kept us updated throughtout the whole process. My wife and I would give 6 stars if possible. I would highly reccomend this to anyone that's looking for a great house and excellent customer service standards.

Nicolau · 17 April 2022

★★★★★ 5/5

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The Pastures Leyland

Very good house and great after sales experiencePurchased a house on 'The Pastures' estate in Leyland. Julie was excellent and understood our needs and expectations. She is very professional and good communicator always keeping us in the loop about our house progress even after sales still maintained the same momentum. We are very grateful to her for doing all she’s doing. She was very patient with us when it was time to go in to choose what kitchen units we wanted and bathroom walls, she gave us plenty of time as for me and my partner were finding it hard to make our choices as we had a variety to pick from. We are just in process of waiting the completion of our House in June so we can move in. Julie thank you so much for making sure we are ok and the incentives to the house and helping us this whole process what an exceptional person you are and a real asset to Tilia Homes

Olamide · 14 April 2022

★★★★★ 4/5

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This review is for Stewart sellers who…

This review is for Stewart sellers who came to fit a soil pipe which had not been fitted when the house was built six years ago. This meant all the moisture had been venting in the loft and not outside like it should. The house should not have been signed off by kier or the NHBC but this was obviously missed.Stewart was great, he treated all the mould in the loft, fitted a soil pipe, replaced the damp insulation then repainted the bathroom ceiling where the moisture had soaked through. He was very pleasant, worked efficiently and tidied up after himself.

Gill · 18 March 2022

★★★★★ 5/5

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The Pastures, Leyland - good house and great after sales experience

Purchased a house on 'The Pastures' estate in Leyland. Denise was professional and kept us informed of where the build was. This was despite issues beyond her control caused by the pandemic. We are very grateful to her for doing all she could to get the house at Christmas so that we could get it painted and decorated. After moving in, we have had some snags, which is understandable with a new build house. Matt (site) has been outstanding in dealing with the snags and ensuring they are rectified. He is approachable and nothing is ever too much trouble. He gets things sorted quickly. He is an asset to Tilia Homes and has ensured the after sales experience has been as smooth as possible. Thank you.

Ian · 14 March 2022

★★★★★ 5/5

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Had very great experience they’re good…

Had very great experience they’re good customer service is very excellent and I will definitely recommend everyone looking for purchase ur first house go for Tilia home they’re will help you though everything u needed they’re really helpful 100%

Mo · 4 May 2026

★★★★★ 5/5

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Review for Stewart Sellers

We had problems with mold in our on-suite bathroom. There is no window and it seemed like the ventilation was not strong enough, so we had mold appear on the ceiling. Stewart came to look at the problem and help renovate. He was very polite and professional, provided the best customer service and even messaged me a day before with a reminder about the visit. I can say with certainty that I never received similar standard of service from anyone else (and we dealt with a few workers since we had a number of issues with the house).

Valeria · 11 March 2022

★★★★★ 1/5

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Haven’t Been Able to Enjoy our New Home

We moved in just over 3 months ago into a new build in Plymouth and the customer service, attentiveness and effort given before getting in to the house, in comparison to now is night and day. We moved in with a list of over 20 defects to be done. Of course we expected a snag list but what we didn’t expect was to have to be chasing almost every week for updates and to still have issues today. We moved in with no front canopy. When we noticed this we were told it was ‘on order’ and they forgot to mention this. The heating control panel has been faulty. We are STILL unable to lock our bathroom window. Someone came to redo paint work and left pain marks on the french doors. The kitchen cupboards are damaged with no time frame of when we will receive a new one. The bath panel is cracked and not fit properly. the flooring was redone as it had lumps in it only for it not to be completed fully so we’re left with unfinished flooring. They also managed to get plaster on our newly fit blinds. Many cracks have appeared around the house and the grouting is starting to peel and it’s gotten to the point where I would prefer to try and handle these issues myself as I’ve lost trust in Tilia Homes.It appears every time a fault is corrected a new one is made. There is no ownership and no care and attention to detail and now we are in the property, the level of customer service has dropped dramatically. Members of the team haven’t returned my emails. We were promised a site manager would be over to correct faults and after waiting in all day no one turned up or gave us an explanation why. One of the biggest problems is the noise from the neighbours. We were told we would not be able to hear neighbours walking around their home but when they are using the staircase it honestly sounds like they are in our home. So much so that this and all the other issues has put us off ever buying a home like this again.

Louis · 17 February 2022

★★★★★ 5/5

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Excellent Service-First time buyer

We recently purchased a new home at Tilia, Cringleford, and the entire experience from reservation to key handover, was smooth and well managed. The team was cooperative throughout, particularly with the finishing works, which made the overall journey positive and stress-free.

Vangipuram · 15 April 2026

★★★★★ 2/5

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I have to say the Langford company have…

What started out as positive review and with high hopes is now I’m afraid back to being awful, new faults happening in the house along with a report of a leak 4 weeks ago and still nothing the complete lack of communication is bad I have given numerous chances to be contacted back after messages sent but nothing happening I’m at a loss of what way to now turn such a shame I have to say the Langford company have been amazing with sorting out a few issues with my house Keith has gone above and beyond what I could of imagined he has set a time line out for the jobs to be done and between him and the team the work is getting done Hugh thank you to Keith,Julian (Tila homes) and the team

Mrs · 9 February 2022

★★★★★ 5/5

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Brian Aldridge - fab customer service!

I'd like to leave a positive review on Brian Aldridge. He came to our house to finish our outstanding snags this week. After all the hassle we'd had with the site managers, Brian was the right man for the job!He texted the day before coming to let me know what time he'd be arriving - always helpful to communicate!We went through the job sheet together and did a little walk around so he knew what the issues were. He told me when he'd be making noise and told me when he'd be nipping out for lunch. When he'd finished the first day, he explained what was done and what he'll be focusing on the next day. He even spotted some issues I hadn't and made good of them without being asked to. He's very approachable, friendly and professional.I think Brian is a credit to the team & I wish him all the best!

Aimee · 8 February 2022

★★★★★ 5/5

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David was a real gem from Tilia Paddington Development

We met with Dave this weekend to look at their Paddington development in Newcastle! We were initially hesitant about choosing Tilia/Kier development due to their poor newbuild reviews. However, when we met Dave, everything changed! His warm personality and willingness to explain everything about the property immediately won us over. Due to a mortgage issue, we had to postpone our purchase until October 2022, but we decided to buy our first home with Dave! Currently, we are waiting for October to buy our dream home. Hopefully, we will be able to celebrate 2023 New Years in our tilia paddington home with Dave and team! #fingerscrossed:)P.S. Once we become the official owners at Paddington, we will share another review with all the stages involved in this purchase and experience! ---Sruthy & Jose Gomez---

Sruthy · 8 February 2022

★★★★★ 1/5

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Avoid Urban Quarter (Bristol) at all costs!!

If you want a stress free enjoyable experience.....DON'T BUY FROM HERE (Urban Quarter - Bristol)!ZERO STARS!We experienced delays right from exchange through to completion and lost trust in Kier (original company) quite quickly. We were fobbed off and lied to so many times but when we had already invested 10 months of our time into buying this house, sorting out endless paperwork and watching it being built we simply didn't have the energy to pull out and find an alternation home. I so wish we did now!Moving in day - Well we knew this would be busy anyway but it was even more chaotic because we still had workmen in and out trying to lay turf in the rear garden that should have been done before we got the keys. One of my driveway parking spaces was not competed (bricked) and the wall next to it wasn't built which meant we were unable to use it for several weeks.Settling In - The first day before moving everything in we looked around the house to check that everything was ok. This was disheartening, to find such poor finishes and things that were broken before we even got chance to use them. Solar Panels that weren't connected and if it wasn't for me demanding several times for someone to come out they would have just kept fobbing me off. Electricity & Gas meters weren't commissioned properly which meant months of hassle with energy companies and in the end needed new meters installed. Over 100 snags, 10 we fixed ourselves, 8 we said don't bother as we got fed up with chased and around 30 are still outstanding over a year later!!Fixes/Customer Service - Never experienced such poor customer service! I thought that a change of ownership from Kier to Tilia would have been beneficial and that we might actually get things moving but I couldn't have been more wrong. The En-suite (paid upgrade of tiling) was so rushed that the finish was awful, even the site manager agreed that it was a bad job. They arranged for their contractor to come and rectify but they made it even worse and left the job with no silicon around the sink, tiles damaged, no grout in some places and red spacers hanging out of the wall. This dispute has been going on for over a year and we still don't have a date of when this will be sorted. Complaints are just being ignored and not handled in accordance of their complaints procedure.General Living - Site is a mess and we constantly have mud all over the road. I appreciate its difficult to keep clean during the day when they are working on construction but I would at least expect them to send road sweepers around at the end of each day. My kids are leaving for school at 8am each morning and are having to dodge the mud.We still have roads that are unfinished, these are not even near the current construction work so I have no idea why these can't be finished.Honestly this has been an extremely stressful experience that hasn't even ended yet and I am still not able to sit back and enjoy my home. I wouldn't want anyone to experience the same and this is the reason for my review. My advice would be talk to the owners of existing houses, don't believe anything that you are being told by Tilia as clearly they only have their own interests at heart.I have also written a google review which includes photos of my en-suite and how it's been left for 10 months, it'd disgusting that they would even think it's acceptable!

Kelly · 25 January 2022

★★★★★ 5/5

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Bought our first house here all thanks…

Bought our first house here all thanks to Dave!!!!!!! Rarely that you could meet someone who is willing to do all they can to help you and provides an excellent service. Because I'm a first-time buyer, I was unsure about the procedure and was also having some troubles with my solicitors.I was in a situation where I've only got less than a week to sign the contract and realised that my solicitors have done nothing at all for the purchase of the house. However, luckily I went to Dave for advice, he recommended someone reliable, trustworthy and got the things done WITHIN A WEEK!!!I have also recommended my friends this place due to Dave's customer service, the high-quality materials that they use to build the house and the location of the house.Dave provides 10 OUT OF 10 services who always puts the customer first and is a nice guy in general. Finally, I just want to say THANK YOU DAVE, REALLY APPRECIATE YOUR HELP!!!!!!!!!!

Michelle · 15 January 2022

★★★★★ 5/5

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Excellent team at the Paddocks

Although there has been some bad reviews with Kier living and now known as the Tilia homes. I decided to overrule and give Tilia homes the second chance. My thought was not wrong at all. I am extremely happy with Dave at the paddocks. I walked in and enquired he said to me I am not going to take the reservation but would allow you to go home and think over it. Which to me was a great idea. I called the following day and decided to go ahead with the application. It went through. Dave has been absolutely brilliant with the whole process. He has offered good services and great assistance to every bits of the process. He also introduced the assistant site manager Tim to me and he has also been so helpful and brilliant in assisting me with any issues that I have come across with the snagging. Obviously every new built has got some little snag and they have both been very helpful. I would 100% recommend anyone out there looking for a new property to call a home to look no further than the paddocks or any Tilia homes wherever you may find yourselves to try them and you won’t regret purchasing from them. You all have the right to look at the old reviews but do not let those put you off. Just go to Tilia homes and you will be happy you did. I have already recommended my colleagues and some of them have got their applications completed and have joined me at the paddocks. From Silas- plot 40 the paddocks.

Silvanus · 14 January 2022

★★★★★ 5/5

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Teign View

We have just purchased our first home with Tilia Homes at the Teign View site. At first there were a few delays on our build due to Covid which was disappointing but also understandable. Anita has been absolutely amazing the whole way through the process for us, she has always kept us in the loop, answered all our questions & replied in a timely manner. Anything she wasn’t sure of she was straight on it to get the answers for us. We finally moved into our home in December 2021 & I would just like to say how amazing site manager Colin has been. He has always been checking in to make sure everything is okay & been really fast on getting our snag list started which is fab! Overall we have had a great experience buying our first home with Tilia Homes at the Teign View site. Thank you to the whole team & I would definitely recommend them.

Caroline · 10 January 2022

★★★★★ 5/5

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Tilia Home Woodbury Hill

I don't normally leave a review however my experience with Tilia Homes Woodbury Hill site has been truly fantastic and very professional. Our sales adviser Beth Allsopp has been extremely helpful and supportive despite all the issues and delays we have with our troublesome buyer and solicitors. she has done a wonderful job to help us secure our home and we are really grateful for all the hard work she had put in to keep the house off the market for us. We couldn't be happier with the new house built by Tilia Homes.

Kuroudo · 31 December 2021

★★★★★ 5/5

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Rafal Buzuk is Excellent

Rafal came to our new home to assist with correcting an issue with the flooring. As we had already moved in Rafal was a great help with moving and dismantling our furniture to allow access to the carpets for the flooring company. He replaced and rebuilt the furniture and tidied the rooms after himself. Very friendly and efficient, Tilia should be grateful for him.

Chris · 14 August 2023

★★★★★ 1/5

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SHODDY PLASTERING, LEAKING PATIO, INCONSISTANT BOILER, POOR FINISHES, AND THE WORST AFTERCARE !!!!

On 06/11 I wrote a glowing review about the sales team - how hard the crash back to reality has been now that I'm with "after care". Ironically, there is NO care at all. I was due to move into my home 29/10; however, because the boiler was connected incorrectly, I was unable to move into my home until 4-days later. Almost 1.5-month after moving in, my snag list is plentiful, and ever growing. Currently, 74-snags. Some insight given to me by onsite is that the poor-quality finishes are due to multiple trades working on top of each other. It seems like a false economy to me, as piling trades on top of each can save money; yet, this is dependent upon the works being completed to a good standard, which sadly isn’t the case with my home, as so much remedial work is needed. Tilia/Kier should have just done the work right first time. Prior to moving in, PLEASE PLEASE PLEASE make sure that you're happy with the plastering - my home has visible joins and stroke marks. I feel that they may have work experience plasterers finishing the homes and their work is not being checked - it really is that bad. The ceramic pipe enclosure, underneath the sink basin, is freely swinging. Floorboards are already squeaking. Patch painting, which easily shows in different lighting, reflects Tilia/Kiers poor workmanship and attention to detail. Also, my bathroom remains only half tiled and my kitchen work surface and backsplash have not been fitted. And these are only a few of the 74-snags left in abeyance.As pleasant at the site manager has been, I simply asked that my home be finished within two weeks of Christmas. A simple request you would think; however, the site manager is prevented from making independent decisions and is therefore rendered impotent as everything must be referred up the chain. This is made worse by the fact that my contact at Central Customer Care has still not provided me any timescales for when I can expect my snags to be completed by, and moreover, has not spoken to be in two weeks. There is so much more I would like to say about how awful and sour the experience of buying my first home has rapidly become. I absolutely feel catfished, having been sold a dream that is very much a living nightmare with no end in sight. The only person suffering is me. The customer.

Shiv · 9 December 2021

★★★★★ 5/5

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Dream Home + Beth the superstar!

The husband and I just bought our first home, a Tilia Home, and boy are we over the moon with the service and quality of the house. I want to give a special shout out to Beth who was an absolute delight to deal with. She went above and beyond to help us realise our dream. She is one of the nicest people I have met and is always happy to help. She kept us updated on everything throughout the process and even helped us in areas she wasn't expected to. I cannot recommend and praise Beth and Tilia Homes enough!V Sohal

Varsha · 9 December 2021