Tilia Homes Western Somerset reviews

★★★★★ 5/5

Trustpilot

Sabina is a massive credit to Tilia Homes!

I’m currently in the process of buying my first Tilia Home and the customer service I’ve had from Sabina in Telford has been absolutely outstanding. She has helped in every way possible, so polite, courteous and kind. I really can’t recommend her enough. I love the home I’m buying already and it appears to have been finished to a high standard. I have no doubt that Sabina will continue to provide excellent customer service and I’m truly grateful to have had her to assist me in this process. Thank you for everything Sabina, you are amazing! ❤️

Lea · 30 December 2023

★★★★★ 5/5

Trustpilot

From the initial enquiry through to…

From the initial enquiry through to final completion, Ellie has been fantastic. Any concerns we have had or questions regarding the purchase, she has been very much supportive and helpful in solving any problems. We had originally been let down by another development in Cringleford and after explaining to Ellie the experience we had that had already dragged on for around 8 months, she went above and beyond to make sure we had a good package for our property and were fully informed where possible.Even now we're settling in, she's still just down the road for us to check in with and talk with regarding any questions we have.Equally, the site have been great thus far on resolving any snags, all the way on the run up to Christmas. Highly recommend, quality experience.

Steven · 30 December 2023

★★★★★ 5/5

Trustpilot

Our lovely Tilia Home....

We moved into our Tilia home (Saints View) in February this year and absolutely love it. We had some snagging issues but no more than what you would get in any newbuild, these were all quickly rectified. Our site manager Jason is just brilliant, nothing is ever too much trouble for him, he is certainly an asset to Tilia. The development is always clean and tidy and the lads on site are all polite. We are so happy we purchased our home and would always recommend Tilia to anyone including family and friends.

Kate · 19 December 2023

★★★★★ 5/5

Trustpilot

Stewart Sellers

Stewart SellersCustomer Service OperativeStewart came to our new house to correct some issues we had. He was a kind considerate and a well experience operative who was customer focused with his approach to the work he had to do. Thank you so much Stewart it was an absolute pleasure meeting you and your experience and knowledge was reflected in your work. Would definitely recommend him he is an asset to you Tilia.

Sharon · 23 May 2024

★★★★★ 5/5

Trustpilot

Tilia homes Easingwold

Upon my first visit to Tilia Homes in Easingwold, I was greeted with the utmost warmth and professionalism by Fiona, the Sales Executive. Her friendly approach immediately made me feel welcomed and comfortable. Fiona's assistance went beyond mere helpfulness; she displayed a genuine interest in understanding my housing needs and preferences.The house tour led by Fiona was enlightening. Her extensive knowledge and enthusiasm about the property were impressive. She didn't just show me around; she helped me envision my potential future in one of Tilia's stunning homes. This experience was not just informative but also incredibly inspiring.What really impressed me was Fiona's dedication and attentiveness. She answered all my queries with great insight and clarity, ensuring that I had all the information I needed. Her professionalism and commitment have significantly influenced my positive view of Tilia Homes.We plan to revisit Tilia Homes after the new year to explore the many other options available. With Fiona's guidance, I am optimistic about finding the perfect home and looking forward to potentially finalizing our decision.I highly recommend Tilia Homes in Easingwold to anyone looking for a new home, and I suggest seeking Fiona’s assistance for an exceptional experience.

Robert · 30 November 2023

★★★★★ 5/5

Trustpilot

First time buyers and Paige of Tilia…

First time buyers and Paige of Tilia Homes Derby is so great from start to finish. We inquired 3 times from 2 years ago and finally this year we we're able to move forward. Awaiting completion early Aug. (Fingers crossed, July 😅), and every week Paige updates us of the progress of the construction. Thank you Tilia, most especially Paige for helping us with the purchase of our first home 😊

Katherine · 24 May 2024

★★★★★ 5/5

Trustpilot

Phil and I went up to have a look at…

Phil and I went up to have a look at the two plots at Castle Croft, Barnard Castle. we are undecided about. One of the builders asked if would like to see the site manager there and then. Greg was incredibly helpful and was able to give us full access to both the houses we are interested in and we have now made a decision as to which one we are going to reserve on Friday. Thank you Greg, you were amazing!Jane Greenwell

Jane · 15 November 2023

★★★★★ 5/5

Trustpilot

Tilia Homes (Strive for Excellence)

We are very excited about occupying our new home coming this week at Tilia Homes Furlong Heath in Norwich. We would just like to say a big thank you to Ellie Reedshaw, the sales executive who was both very friendly and helpful on our visits. With Ellie, the entire process of purchasing and moving in continues to be seamless and extremely positive. The interactions with the site manager regarding the home walkthrough was great as well.The quality of construction so far looks great and we are happy with our decision to go with Tilia Homes.

Pratap · 13 November 2023

★★★★★ 1/5

Trustpilot

The house buying process was relatively…

The house buying process was relatively straightforward - doing a part exchange was really useful for us. Unfortunately that's where the positive experience ends. Post-completion customer service is terrible, and outside the one year period where you should be reporting every issue you can possibly find, you can forget about them giving two hoots about you.

C_ho · 9 May 2026

★★★★★ 5/5

Trustpilot

Buying our first house with Paige

Being first-time house buyers, this might have been a very daunting process, but it hasn’t felt like it at all. From the day we looked around and reserved, Paige has been our ever friendly contact to keep us regularly updated, guide us through, help us with finding a mortgage broker and a solicitor, and be there to answer questions. She has advised us very thoroughly on the stages of the process and on the specification of the home and has always been available. As for Tilia Homes, we were won over very quickly by the site; the homes are beautifully designed and modern but have their own character. We are also pleased about the inclusion of green spaces.

Sean · 24 April 2025

★★★★★ 5/5

Trustpilot

Ellie Reedshaw - 5 Star, Stress free Service

We came across Furlong Heath just by chance, and thank goodness we did! At the end of July we met with the lovely Ellie who showed us a property that met all of our requirements, one that we had been told by other developers couldn't be found within our budget. Ellie was fantastic start to finish, she kept us updated along with way, answered any questions promptly and is always at the end of the phone or email. Dealing with Tilia has been a great experience, I would highly recommend using their solicitors too as the whole process was seamless and stress free! 4 weeks later we recieved the keys to what we now call our home! Thank you to everyone at Tilia. xx

Clare · 3 November 2023

★★★★★ 5/5

Trustpilot

Great customer service and team

Ellie at the development has been so helpful, patient and professional throughout my purchase. Ellie, and others at Tilia, have been a pleasure to deal with throughout what ended up being an elongated purchase. This was due to complications I experienced with my sale and personal circumstances, and a few minor issues with the plot that were swiftly resolved in full. I’m very much looking forward to moving in shortly.

Robin · 12 January 2026

★★★★★ 5/5

Trustpilot

Tilia home, a truly customer oriented development

We are really glad that we chose Tilia homes (Furlong heath) for our new home. We are associated with Tilia homes for 6 months now and the kind of end result & service we received was exceptional. I would especially like to mention the Sales Executive "Ellie Reedshaw" who has been our point of contact till deal exchange (and even now).Ellie has really gone above and beyond making sure to help and guide us in all possible ways. She is proactive and trying to respond even if out of office. She is transparent with product and services, which helps customer to make a decision.Thank you Tilia homes (especially Ellie & Ana) for helping us with our new home.Best wishes.

Avinash · 28 October 2023

★★★★★ 5/5

Trustpilot

Tilia made us a beautiful home

Tilia Homes was our choice of developers because of the type of design that was on offer. We had been very patient with 4 date changes from April - September. Once Jo the Customer Service Director got involved in July everything became more coordinated and communication much improved. 5 stars are allocated in the greatest part to Mark who was allocated as our “Handyman” but so much more. I’ve never come across such a professional perfectionist who worked efficiently and with ease, so many important jobs took him 1/2 day, I made him stop for a break, totally impossible for us to complete anything like that standard, ever. Eternally memorable, Mark has left his mark and, we are in awe and very grateful. Thank you

Corrina · 11 October 2025

★★★★★ 5/5

Trustpilot

Superb experience from start to finish.

From start to finish we were keep updated and we were allowed to visit site and watch our new home being built. Wonderful communication with Ellie in the sales suite who made the whole process as easy as possible. We were shown around our new home by the site manager who explained all the gadgets and operations in the house. Can’t wait to move in now.

Jason · 14 February 2026

★★★★★ 5/5

Trustpilot

Nick from Tilia Homes did a thorough…

Nick from Tilia Homes did a thorough and excellent job of mending my nail pops. He has a good work ethic and his standards are extremely high. Great workmanship and personable and pleasant too. Thank you.

Stephanie · 7 September 2026

★★★★★ 5/5

Trustpilot

Tilia - Furlong Heath

From the minute we reserved our plot we have experienced nothing but first class customer service. The process of part exchanging with Tilia has been really smooth and made moving house stress free! A special mention to Ellie at Furlong Heath who has always gone above and beyond. She had dealt with our MANY questions, accommodated our changing requests and solved every query in the most professional and helpful manner. Thank you Ellie for all your help and for always being at the end of the phone/email.

Clare · 15 March 2025

★★★★★ 5/5

Trustpilot

Furlong Heath

We are so happy with our lovely family home at Furlong Heath.Ellie was amazing from the start of the process, right to the end. It was clear from the first moments, just having a look around, that Ellie knew the names of everyone. For us, this gave a sense of community and helped us make the decision to go ahead with the purchase.We’re looking forward to seeing this development expand and the community grow.

Amy · 7 January 2024

★★★★★ 5/5

Trustpilot

Tilia - Teign View

7 weeks since we moved into our new Tilia home at Teign View, and we are very happy !Special thanks to Julian Long - Sales Executive, and Mark Channing - Site Manager, who have both worked very hard to ensure our experience has gone smoothly.Julian guided us through the latter stages of our purchase in a professional and courteous way, and is a credit to the company.Mark has ensured any problems have been resolved in a timely fashion, and has remained in touch despite recently moving to another site.Whilst we still have a couple of items outstanding, we are confident these will be resolved shortly.We have no hesitation recommending Tilia Homes to our friends and family.

Richard · 4 August 2023

★★★★★ 1/5

Trustpilot

None existent customer service

We bought a property from Tilia under their previous guise of Kier Living. There were some normal snags and whilst slow they were being resolved, that is until Kier Living were rebranded Tilia from which point the service we have had has been nothing short of abysmal. We are now three years into ownership and still waiting for issues reported in the first six months to be resolved. Helen Barlow their so called Customer Care Manager couldn’t care less and the work that they do eventually carry out invariably leads to more issues than it solves. AVOID, STAY AWAY, BUY A TENT, do anything other than buy a house from these inept clowns.

Mr · 2 August 2023

★★★★★ 1/5

Trustpilot

Truely terrible experience, especially post sale

Update: Tilia your reply on 11 July seems to be one which is copy and pasted on to all negative reviews. All the negative reviews I have read on here complain about the customer service so suggesting I (and all others) provide further details so that customer service can call makes me wonder whether you actually read them. In my opinion it is proof positive that you don’t give a damn.Original post: This is a length review but you really should read it if you are considering buying from Tilia.There has been very little that has gone right with our purchase on Bunford Heights in Somerset. Move in date was delayed 8 times eventually moving in 8 months after the original projected date. We were given 3 days notice of the completion date and even on the final day it was unclear until the last moment that it would actually happen. The additional costs of the delays, monetry and emotionally, were significant.The process of buying was full of problems with errors on plans, impractical designs and layout and not completing all the necassary forms and applications for the site planning. We had a footpath which could have been installed to run through our garden and house which made the property unmortageable when it was discovered by my solicitor. Tilia were very reluctant to get it sorted threatening to put the plot back on the market if we didn't let it go. Once my solicitor had told them that they legally had to disclose the problem to any further purchasers they swiftly changed their mind and filed the application paperwork. I should add that my solicitor was exceptional (Cate Barnes of Battens Solicitors) and the issues uncovered and corrected benifited 5 of the neighbouring properties. None of their solicitors raised any concerns.The house itself is lovely and the finish not too bad compared to what I have seen in neighbouring properties. The one star is for that.The biggest problem Tilia have is with the so called customer service. You get passed around between the sales team to the site manager to the customer service people. You only hear from someone when you harass them. Their offical complaints process doesn't work as the regional Managing Director doesn't respond to emails and the ombunsman that they quote on their complaints literature they aren't actually a member of so the only way to formalise a complaint is to take legal action which I am still considering.Jobs get started and then left, for months, in a worst state then when they were started. They respond to who shouts loudest so your neighbour who moved in more than 2 months after you has a garden with actual grass before you do. However we've only been waiting just over 6 months for a usable garden, perhaps I am being unreasonable.I am continually surprised at how little anyone at Tilia seems to care and how often they blame each other, particularly the people on site. There is never any ownership for the problems. It's clearly a top down problem as they don't change the incompentant staff they have even with multiple complaints on them.I certainly wouldn't recomend buying from Tilia in the Sout West as you'll be under the same customer service umbrella as we have been. In fact I would encourage anybody to stay well clear for the sake of your mental health and bank balance.

LCH · 16 July 2023

★★★★★ 1/5

Trustpilot

Poor Customer Services

After buying a home from tilia nearly 2 years ago in Yeovil, I am still chasing up issues that have not been resolved. They were brought to customer service attention, who if they ever reply, just pass onto the site who never deal with issues. I now have a problem with my boiler after a service engineer told me it is not working properly. I asked customer service to fix it. I have had issues with the heating since we moved in ( 2 bedrooms not heating) I managed to speak to the customer service manager who was onsite, who told me that the bedrooms will only heat up to 18 or 19 degrees. Why did the 3 engineers that came out last year not mention this. Why is it not mentioned when we brought the house, as I suffer with Raynauds and would not have brought it if I was told this as I need heat. Valiant boiler are meant to come with a 5 year warranty if it is registered within a month of installation. We moved in 2 months after installation and I have been told that Tilia do not register them, so now it is not covered. They take your money then your on your own.

Pasquale · 6 July 2023

★★★★★ 5/5

Trustpilot

Kindly helped

Had an issue with my door handle and this kind gentleman helped me at the drop of a hat… thank you Robert Skibinski!

Rebecca · 24 November 2025

★★★★★ 1/5

Trustpilot

No consideration

From a neighbours' perspective (living next to a Tilia site) the experience has been harrowing and they have no consideration for neighbours. Property next to me built too high ...according to planning but they cant do anything. Other planning conditions appear to have been ignored. (dust / working hours / fencing etc) Promises made by the site manager have been broken constantly. New site manager doesn’t always reply to messages left. Constant swearing by builders / radio played at full volume for hours on end. Rubbish everywhere.They have replied to suggest I contact them ….. I have done that repeatedly and they promise to resolve issues but don’t We are now getting children trying to climb into our property because Tilia haven’t completed the fencing and any planting. Weeds have taken over and increased land levels mean water discharged in the rain onto our land Not impressed with Tilia at all

Jackie · 26 June 2023