Tilia Homes Western Somerset reviews

★★★★★ 5/5

Trustpilot

Excellent Service from Ellie!

As first time buyers, the idea of buying a house was daunting, especially a new build which was just foundations when we first saw it! However, Ellie at Furlong Heath made the process easy and as stress-free as possible, providing us with guidance and updates throughout the process.

Jack · 11 May 2026

★★★★★ 5/5

Trustpilot

I’m in the process of buying a house…

I’m in the process of buying a house with Hopkins/Tillia and the customer service received so far has been outstanding from both Helen and Megan. Megan in particular has kept me updated and been very supportive on what has been a stressful time with issues with my chain. I would definitely recommend this house builder as the staff in particular have been very understanding and nothing is too much trouble. Looking forward to moving in to my new house soon.

Mr · 20 August 2026

★★★★★ 1/5

Trustpilot

Terrible after sale customer care

Sluggish, unhelpful, unreliable management of issues that are raised with the property. I reported a significant issue with the soil quality and turfing of my garden to Tilia (parent company Untypical) nearly 4 months ago (April 20th) and it is STILL unresolved. I still have not received any progress on this matter and have been passed around between site managers and Tilia Customer Care for the entire time. Fundamentally, there is no pro-activity, sufficient communication or general desire to resolve the issue raised. I have been told internal reasons for the delay like 'we feel the contractor's quote is too high' even though Tilia sourced them and fundamentally that is not my concern as a customer. Tilia Customer care have multiple times said to me "I thought your issue was resolved" when I have called them, only to then receive updates from me that I have received from site. They have also often named the wrong site managers and not shown sufficient knowledge of my site. These updates from site are not progress with the resolution, rather holding notes or what seems like intentional delaying. Basically I have become a PA/messenger service between Tilia and my site rather than a customer who receives promised aftercare within 2 years of completion. If you want a smooth experience after you buy your house, this company has not proven to me to provide it. Consider whether it's worth the future headache before you make a purchase.

Sparsh · 6 August 2026

★★★★★ 1/5

Trustpilot

Customer services is extremely poor we…

Customer services is extremely poor we brought our house last February as first time buyers. There was a few snags and a leak under the kitchen sink which took a good few weeks to get fixed and sorted.

Chloe · 19 June 2026

★★★★★ 3/5

Trustpilot

Shocking communication and delays

My partner and I reserved a house in July 2025 due for completion in Spring 2026. We were provided with very little updates and not even informed when the sales contact we had left and her inbox was not being monitored. Massive delays without any reasons given. By Spring 2026 the house hadn't even started to be built. In June 2026 we were told it was finally going on to the build plan for completion in Winter 2026! When we reserved we were told that we could part exchange and at every update we did get we were assured that was still the case, until it came to it going on the build plan when they suddenly turned around and told us we couldn't part exchange! Shocking communication and delays. Needless to say we purchased with another builder.

Emily · 14 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

What can I say! Our experience with Ellie B. at Tilia homes Furlong Heath has been outstanding, she has been so helpful from the day we walked into the Sales office through to completion. Her advice and expertise has made the process smooth and stress free, she a credit to the company. Thank you so much Ellie we feel so grateful you gave us the time.

Jason · 5 October 2025

★★★★★ 5/5

Trustpilot

Best home purchase experience

The whole process from first viewing to hand over of keys took one month at Tilia Homes, Cashmere Park, South Molton. Karen (Sales Executive) won us over with her impeccable smile and professionalism. Being our first home, she made the process so simple. The house is well built to a very high standard, with the friendly Site Engineers (Dan & Zoe) always willing to help sort out any snags as we moved in. If I was to buy a second home, it will still be from this awesome team.

Chiemezie · 9 July 2026

★★★★★ 1/5

Trustpilot

Our shambolic experience of Tilia Homes

After waiting over a year, we finally moved in during March 2025, expecting to enjoy our first home. Instead, we’ve spent more than a year living on what feels like a permanent building site. The snagging process has been nothing short of shambolic. From the day we moved in, we’ve had an endless list of defects requiring constant visits from contractors. Rather than enjoying our home, we’ve had to repeatedly chase updates, take time out of work for appointments, and live with ongoing disruption. Many repairs have been poorly completed, only to require further visits, while others have simply been forgotten altogether due to the constant turnover of staff. Over a year after moving in, we still have outstanding snags. It’s incredibly disappointing that a new-build home can still require this level of remedial work so long after completion. The situation has only been made worse by poor communication, ignored emails, broken promises, and a lack of ownership from Tilia Homes. The sinkhole that appeared on a resident’s driveway in September 2025 also raised serious concerns about the site’s ground conditions. Despite our requests, Tilia Homes have refused to provide documentation to reassure residents that mine shafts elsewhere on the development have been appropriately treated. Buying our first home should have been one of the happiest experiences of our lives. Instead, it’s been over a year of stress, inconvenience, and disappointment. Based on our experience, we would not recommend Tilia Homes to anyone considering buying a new-build property. In fact we advise you to STAY CLEAR OF TILIA HOMES!!

Cameron · 6 July 2026

★★★★★ 1/5

Trustpilot

Our first home nightmare with Tilia Homes

As first-time buyers, we were filled with so much hope when we reserved our home with Tilia Homes in February 2024. After a long wait, we finally moved in in March 2025, but almost immediately, our dream was shattered. We were misled during the reservation process and mis-sold on key aspects of the house. Soon, a major shower leak not only ruined our brand-new flooring but also caused mold in many areas, forcing us to have everything replaced. Since then, every step has been a struggle with slow responses, unprofessional repairs, and recurring issues. The turnover of staff has been impressive, meaning our reported issues have been lost time and time again. Over a year later, we still haven’t had all our snags resolved, we’re left with an incomplete front garden filled with rubble, a boggy back garden, messy brickwork, walls over 20mm out of level. The constant waiting, ignored emails, and incomplete repairs have left us heartbroken. In September 2025 a sinkhole opened up on a residents drive way on our estate, a completely terrifying incident that left us questioning the ground conditions across the site. Tilia Homes have refused to provide documentation to us to ensure mine shafts elsewhere on site have been appropriately treated (this should already be available on our council planning portal). Tilia Homes fail at every step. We wouldn’t want anyone else to go through what we have. Our story is not isolated, Tilia should not be able to get away with this without consequences.

Mia · 4 July 2026

★★★★★ 1/5

Trustpilot

Purchased a home in 2023

Purchased a home in 2023. They throw the houses up with issues, especially shared ownership, and then do not help with issues. Had issues from the minute I moved in, they then caused further things like damp, slipped roof tiles causing hundreds of pounds worth of damage. Guttering not extended correctly causing damp where the water is running onto my property, which caused mould in my neighbours house too. Someone came out and said the insulation was not put in correctly in the loft causing the roof tiles to slip. Still not sorted to this day and being ignored for months with a baby in the house. Now looking to sell and never buy with Tilia again as originally planned but stuck here because they won’t fix the issues and no one will buy this house.

Molly · 1 July 2026

★★★★★ 5/5

Trustpilot

Excellent communication and high quality service.

I am happy with the sevices i got from Tliahomes. Sally was kind, patient , yet professional in all her interactions with me.. She communicated with me through all the different stages of the process, enabling me to make an informed choice, her communication was excellent. Yes, i will recommend Tiliahomes to my friends and relatives.

Lilian · 14 December 2025

★★★★★ 1/5

Trustpilot

I Seriously Regret Buying A Tilia Home!

We have owned the house for a little over 2 months and have been without a functioning bathroom for 48 days now. Trying to work full time whilst acting as a project manager for the extensive list of repairs to my home is becoming a nightmare and almost everytime Tilia Homes send someone to repair something they either fail to repair it and/or break something else. I seriously regret buying a Tilia Home.

Simon · 8 August 2026

★★★★★ 2/5

Trustpilot

Extremely poor experience

Very very poor post completion services. We've been moved in since the start of June and between site, the sales office and customer care we've been ignored constantly when trying to get our post completion snags completed (of which there are 100!) They have constantly promised progress, appointments and responses but continue to fail in meeting there own promises. I would never buy from this builder again.

Nathan · 14 September 2026

★★★★★ 5/5

Trustpilot

Stewart Sellars door problem

Stewart Sellars is such a lovely man. He explains everything and is very efficient. We have met him before and was great then too

Mandy · 11 August 2026

★★★★★ 5/5

Trustpilot

Furlong Heath - Ellie - 5 star service!

The main reason we choose Furlong Heath out of all the developers in the area was mainly down to the fantastic customer service from Ellie - we just felt at ease and knew with her knowledge/experience that the process we are currently going through would be a much better experience all round than other developers, she’s a credit to Tilia and we are looking forward to the remainder of our home purchase.

Arran · 13 July 2026

★★★★★ 5/5

Trustpilot

Nick Stacey is always providing…

Nick Stacey is always providing excellent work to rectify the builders deficiencies. Since we moved into our house he was assigned by Tiliahomes customer service to repair or rectify something which was found in the process of living in our home for the 1st year. He is always punctual, thorough and just nice to deal with!

Galina · 16 October 2025

★★★★★ 5/5

Trustpilot

I recently purchased my apartment

I recently purchased my apartment, and I would like to say a huge thank you to Sally Astbury and Emily Whitby for everything they have done from start to finish.

Meggie · 11 May 2026

★★★★★ 5/5

Trustpilot

Currently in the buying process of our…

Currently in the buying process of our new home. we have had some hiccups along the way and this is a review for Megan who I’d like to thank for sticking with us being patient and being supportive where she can, looking forward to the rest of the journey and I will do a overall big review once in the property,

Rosie · 30 August 2026

★★★★★ 4/5

Trustpilot

Team at The Paddocks couldn't be more accomodating

Beth and the team at The Paddocks couldn't be more accomodating. Beth went the extra mile to ensure that we settled in well, bent over backwards to help us. I honestly couldn't fault her.

Eva · 26 March 2026

★★★★★ 1/5

Trustpilot

SEWAGE FLOOD IN HOUSE DUE TO FAULTY SEWAGE PIPES

I bought a house from Tilia homes and they still own the sewage lines connecting to the houses, this has caused multiple problems. We experienced a raw sewage flood into our home due to their faulty pipes, this resulted in us living in temporary accommodation for MONTHS due to the hazard to health. We had other people's faeces in our house coming up from under the floor. A private drainage company came to access the issue and they stated that Tilia built a pipe too small and it connects to over 60 houses causing the backflow of sewage into the lowest point which unfortunately is our home!!! I have a young child and it has been a nightmare!! Our whole lives have been turned upside down and 5 months later we are still suffering the consequences!!!! Tilia still have no solution to this and we are out of pocket due to paying excess/new furniture etc and now they are ignoring all my emails. AVOID BUYING ANY HOUSE FROM THIS COMPANY THEY ARE AWFUL!!!

Alice · 26 March 2026

★★★★★ 5/5

Trustpilot

Roundhouse gate is an amazing development!

I’ve worked with Donna at Roundhouse gate. She is by far the most incredible sales representative I’ve ever met. She is patient, kind and an amazing communicator. She has made the process of buying a house so much easier.

Della · 23 January 2026

★★★★★ 5/5

Trustpilot

Thanks Rafal Buzuk for your…

Thanks Rafal Buzuk for your professionalism and care when coming to our home to repair some snagging items.

Jaime · 24 June 2026

★★★★★ 5/5

Trustpilot

Ellie furlong heath

Ellie has been informative and always approachable with any issues along the way . It has been a challenge for us but we finally exchanged today and can’t wait to move into our new home on Furlong Heath.

Graeme · 16 January 2026

★★★★★ 5/5

Trustpilot

Fantastic customer service.

We have reserved a house with Hopkin homes and this has been very smooth. The customer service is great. Very effective at email responses and calls. Currently our house is not completed but so far the plot looks amazing. A very big garden for a new build. Great local amenities. Great kitchen upgrade and fantastic build.

Stacey · 25 August 2026