Fox and Sons Somerset reviews

★★★★★ 1/5

Trustpilot

No show viewing

Viewing booked and confirmed by George, but no one turned up. I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages. I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement. Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Becky · 23 April 2026

★★★★★ 5/5

Trustpilot

Foxes : The fence looks great....

Fox & Sons Property Management6 Poole HillBournemouth Dear Andrew, I’ve had to find an alternative way to contact you, as my previous communication channel was closed. This is not conducive to properly raising ongoing concerns about the day-to-day condition and management of the block. During a recent visit, I observed a growing number of empty flats. The building is beginning to resemble a vacant commercial property, which raises obvious concerns about security and potential misuse. A simple, low-cost measure, such as installing net curtains in empty units, could help deter unwanted attention and reduce the appearance of vacancy. More concerning is the apparent ease with which individuals are gaining access through the main security door. There are signs that the locking mechanisms may be being bypassed or interfered with. Residents should be formally alerted to remain vigilant and report any suspicious behaviour immediately. There are also indications that individuals may be attempting to assess occupancy of flats by inappropriate means. This raises serious concerns regarding privacy, security, and potential criminal activity, including unauthorised access to networks or utilities. This must be treated as a matter of urgency. In addition, I believe it is now appropriate to carry out a full audit of the garage allocations and associated title deeds. It appears some individuals may be in possession of multiple garages, despite previous clarification that these are not demised under lease or freehold terms. This situation should be reviewed and regularised to ensure fair access for all qualifying residents. Overall, while there are some positive aspects, the issues outlined above require immediate attention and a more proactive management approach. I look forward to your response and to seeing appropriate action taken. Regards,5CC

Consumer · 9 April 2026

★★★★★ 5/5

Google

Fox and Sons helped me to get appropriate property in Taunton.Both their employees Zoran Shindarski and Anisha Barber kept transparency while doing property viewings and also while entering into tenant agreement.If you struggling to find property due to high demand in Taunton Fox and Sons will be right place since they are genuine in supporting their customers and not after money making

Maheshwar · 14 February 2024

★★★★★ 1/5

Trustpilot

Worst estate agent in Worthing

Worse estate agent ever in Worthing, do not use!! They came to my disabled mother's house and promised us they had buyers. They did not a single viewing and reduced the price and still did not a single viewing. We went into office and were treated badly by the manager who claimed they’ve been doing social media for the house (which isn’t true) and that I don’t know how to use social media, and I must be confused. They have taken our advert down and have refused to allow us to sell with an agent who is able to actually sell the house!! If you sign a contract with them, their small print states that you are stuck in that contract for 20 weeks even if they don’t find anyone to view your house. Please avoid at all costs!

Caroline · 17 March 2026

★★★★★ 1/5

Trustpilot

Harassment!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Lou · 13 March 2026

★★★★★ 5/5

Google

Amazing and professional estate agents, I can't thank Leah and Pete enough for all the help and support throughout our sale, nothing was too much trouble and the communication was first class, easily the best estate agent experience I've had and wouldn't use anyone else in the future.

Tony · 26 September 2024

★★★★★ 2/5

Trustpilot

disinterested and inexperienced

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Jacqui · 9 March 2026

★★★★★ 5/5

Google

I bought my bungalow in Taunton, the estate agent was fox and sons , they were excellent really helpful, would like like to say a special thank you to the estate agent Peter who went above and beyond with me , such a lovely fella

Paul · 26 March 2026

★★★★★ 5/5

Trustpilot

Finally in my flat thanks to Shayla

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Helen · 14 November 2025

★★★★★ 1/5

Trustpilot

Fox and sons are shocking

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

Sharon · 18 February 2026

★★★★★ 1/5

Trustpilot

Never touch these people with a barge…

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Ken · 13 February 2026

★★★★★ 2/5

Trustpilot

Never got back to me in 2 weeks

Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication

Dylan · 27 September 2026

★★★★★ 1/5

Trustpilot

Disappointed

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Customer · 30 January 2026

★★★★★ 1/5

Trustpilot

Dealings with his company didn’t even…

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

Caro · 23 January 2026

★★★★★ 5/5

Google

Being my first time letting out a property I was stepping in to the unknown and due to current climate and my views on all of this Fox and Sons were happy to comply with my requests and were brilliant with sorting out the letting too, I dealt with Charlie and Patrick and they consistently put me first, communication is second to none and have kept me in the loop the whole time, I'd recommend Fox and Sons to anyone who is considering letting or selling a property.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 26 August 2021

★★★★★ 1/5

Trustpilot

Not received my deposit back

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents

Wendy · 13 July 2026

★★★★★ 1/5

Trustpilot

Unprofessional Demeanor

The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.

Bimlesh · 12 August 2024

★★★★★ 1/5

Trustpilot

Extremely poor contact

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Benjamin · 8 January 2026

★★★★★ 5/5

Trustpilot

Leah from the Waterlooville branch has…

Leah from the Waterlooville branch has been absolutely excellent so far in my journey of moving she has explained everything in so much detail and has so much knowledge in what she does. She is calm polite and very friendly I would highly recommend her services to anyone

Craig · 4 September 2026

★★★★★ 1/5

Trustpilot

Fox and Sons Peacehaven

Slammed the phone down on my father when he was enquiring about a Peacehaven bungalow and was asked if his property was on the market. When he said "Not yet" the agent simply hung up. Serious buyer turned away by this agency. Would reconsider if you are thinking of listing your property with them.

Darren · 24 July 2026

★★★★★ 5/5

Google

Fox and sons estate agent Taunton branch is a place to be when in need of accomodation especially when you have Zoran Shindarski attend to you,Zoran is a professional when its comes to estate agent stuff,Zoran is so brilliant,calm and always ready to listen.Keep the good work Zoran.

Olapeju · 14 April 2024

★★★★★ 5/5

Google

We recently sold our flat through Fox & Sons Taunton and found them excellent. In particular, we would like to thank Leah Beale who worked very hard to ensure that the sale progressed as smoothly as possible under trying circumstances. Her friendliness and professionalism was outstanding.

Robert · 16 May 2024

★★★★★ 5/5

Google

I highly recommend Leah Beale and the team at Fox & Sons . I found Leah to be very knowledgeable, informative, professional. and most importantly competitive. I look forward to doing business with the team in the future.

Sarah · 26 September 2024

★★★★★ 5/5

Google

Fox and sons brought hope to me, they made me feel worthy of being a tenant after others turned me down for no good reason. Special thanks to Zoran Shindarski.

Stephen · 16 January 2025