Trusted Agent profile · Somerset
★★★★★
553 reviews across 2 platforms
52 East Street, Taunton, Somerset, TA1 3NA
Fox and Sons's office in Somerset, at 52 East Street, is rated 3.5 out of 5 across 553 reviews on two platforms, including 143 Google reviews rated 4.6.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
GoogleI rented a flat with fox and sons and so far it has been amazing I love the place, I have to thank Romana Pryer for all the attention and support she gave and still gives us with any problems or questions we have.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotLies, cover ups & misuse of my data!
My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.
5/5
GoogleAfter being messed around by another estate agent I was recommended Fox and Sons in Taunton. They were absolutely amazing with selling my house. From evaluation to completion they were professional, understanding and supportive. Pete was …
We are so thrilled to hear about your positive experience with Fox and Sons in Taunton, Charlotte! Our team prides ourselves on being professional, supportive, and always putting our clients first. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotNatasha is the worst
Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.
5/5
GoogleAnisha has been an absolute superstar. We went to several estate agents before Fox and Sons and no one seemed interested in helping us find somewhere to live. But as soon as we walked into Fox and Sons, Anisha immediately engaged us with a friendly smile and had us booked in for two viewings all within five minutes!! She was the most efficient, proactive, and warm natured person and we are so grateful for all her help! Definitely recommend!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful mortgage advising service
Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.
Dear Sonia, thank you for sharing your information.we are sorry you have had a negative experience. we have sent your review. feedback to the relevant office.as trust pilot covers all 1350 offices. we take feedback very seriously and if you want to discuss this further please contact us on the below complianceresidential@sequencehome.co.ukKind regardsCustomer service team
5/5
GoogleWe had viewed a lot of properties in Taunton and we had the best experience with Leah Beale (Fox and Sons). She is very professional at her job and yet very gentle and approachable with a lovely smile. It was a joy to meet her each time we viewed a property arranged by Fox and Sons. She is smart, well-informed and was always well-prepared when we arrived at the property. Unfortunately we liked a property and our offer was accepted by another agency and we moved ahead with it. Definitely Leah is an asset to your organization!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’d highly recommend Leah Beale at Fox & Son’s! Leah recently valued my late mother’s home for probate and was very knowledgeable, informative, and well prepared. I really felt Leah understood the circumstances, and showed empathy towards myself and my family throughout the process. If you’re looking for a professional, and knowledgeable estate agent to value your home, call Leah Beale! ⭐️
Thank you for taking the time to leave us your 5* review and recommendation Lauren! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGosport Fox & Son - bad experience
Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.
5/5
GoogleThank you to the Fox and Sons team Taunton for all their hard work and resilience. We have recently bought a house with them and the team was very helpful and professional. Special thanks to Leah and Craig for being with us from the beginning of the purchase and assisting with any queries. We recommend this estate agency if you wish to buy your dream house. Aggie & Piotr
Agnieszka Dylewska thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
1/5
TrustpilotDo not use this Eastbourne Estate Agent
We feel our property was overpriced, which led to reduction after reduction in sale price. Did not respond to phone calls, or said things would be done that weren`t. To us the agents came across as arrogant, starting from not explaining the length of initial contract, right through to poor viewings both in numbers and quality of details given to possible buyers. Things were delayed because information was not passed through, and quite often was inaccurate. Very poor value for money. Instructed around the end of July 2022, completed 30th March 2023, pushed into a very short time between exchange and completion because of misinformation, and into a large reduction on our sale price.
Dear Mr and Mrs Lindfield, Firstly I am sorry you weren't happy with the overall service and some of these points will be taken as constructive feedback for my team. while you mention viewings numbers we did achieve a sale.i feel some comments here are not totally fair, the reduction and the time it took was due to issues with the chain not with fox and sons, a buyer in the chain asked for a £20k reduction as his agent below lost their buyer and re sold the property for £30k less. which then filtered through the rest of the chain, a price to which you agreed. we also dropped our fee to help in any way we could without hesitation.either way the points around service i will look into and try to improve the team.all the best for the future,Stephen RodgersSenior Branch Manager
5/5
GooglePete and Leah were just amazing. I cannot recommend them enough. They sold my house for me. They were kind, empathic and ever so hard working. They always had a smile and some humour for the times that were frustrating. They went above and beyond to help me with this sell. Wonderful at their job, wonderful people. Thank you x
Thank you Katie-jane for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI would fully recommend the team at Fox and Sons Taunton, especially Pete who gave us regular updates and nominated team members to make contact in his absence. Pete has a very reassuring and professional manner, he went above and beyond to ensure a smooth completion. Even when we experienced challenges, Pete was able to liaise with both solicitors and buyer to keep the sale on track. Thank you so much.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotFox and sons hedge end/Southampton branch
Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you.
5/5
GoogleFox and Sons helped me to get appropriate property in Taunton.Both their employees Zoran Shindarski and Anisha Barber kept transparency while doing property viewings and also while entering into tenant agreement.If you struggling to find property due to high demand in Taunton Fox and Sons will be right place since they are genuine in supporting their customers and not after money making
Maheshwar, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAbsolutely disgusted at the way this…
Absolutely disgusted at the way this company treated my son and his fiance. They had put a holding deposit on a flat and through no fault of theirs the landlady withdrew the flat and Fox and Sons refused to give them back their holding deposit. They could not afford to lose that money.
5/5
GoogleAmazing and professional estate agents, I can't thank Leah and Pete enough for all the help and support throughout our sale, nothing was too much trouble and the communication was first class, easily the best estate agent experience I've had and wouldn't use anyone else in the future.
Thank you for your thoughtful 5* review Tony! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleI bought my bungalow in Taunton, the estate agent was fox and sons , they were excellent really helpful, would like like to say a special thank you to the estate agent Peter who went above and beyond with me , such a lovely fella
Thank you for choosing Fox and Sons to assist with your bungalow purchase in Taunton! It was our pleasure to have Peter provide you with excellent service. We'll be sure to pass along your kind words to him. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
1/5
TrustpilotDisappointed
I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!
1/5
TrustpilotDealings with his company didn’t even…
Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fox and Sons's Somerset office has 553 reviews across two platforms: 143 on Google, 410 on Trustpilot (across the whole business).
Fox and Sons Somerset is rated 3.5 out of 5 across all 553 reviews, and 4.6 out of 5 on Google from 143 reviews.
Fox and Sons Somerset, 52 East Street, Taunton, Somerset, TA1 3NA.
