Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAbsolutely brilliant service from start to end , very professional, kind caring and efficient team , would highly recommend to anyone buying , selling or letting
Very grateful to you all for everything you have done to make my purchasing and letting run so smoothly. Keep up the good work, look forward to coming back to you in the future
Kind regards
Nicola · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. It means a lot to us that you found our service professional, caring, and efficient. We're grateful for your recommendation and are thrilled to have been part of your buying and letting journey. We look forward to working with you again in the future. Thanks again for your kind words and support!
Kind regards,
The A&F Property Group Team
★★★★★ 5/5
GoogleI am a new landlord after inheriting a property and the whole team at A&F have been great to work with. I elected for the fully managed service and they have guided me through the process of getting the house ready to rent and done most of the work for me. The team is helpful and always quick to call back / respond to queries and found me a tenant much quicker than I expected.
Nick · 3 June 2025
★★★★★ 5/5
GoogleRachel and the lettings team was extremely helpful and kind very easy process from start to finish. Would highly recommend this estate agents.
Kayleigh · 8 December 2025
Agent replied · 22 December 2025
Thank you for your kind review, Kayleigh. We’re really pleased to hear that Rachel and the lettings team made the process so easy from start to finish. Your recommendation means a great deal to us, and we’ll be sure to pass on your lovely feedback to the team. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotExcellent 5 star Customer Service
A & F Property Group in Burnham-On Sea have provided me with excellent Customer Service whilst renting out my property. I particularly like the fact that they respond to me quickly and in an efficient and professional manner. The checks that they do are very comprehensive and the property check reports that are carried out on a regular basis are comprehensive and detailed. ( not tick sheets that I have had from other property companies). If there are any maintenance issues they are very responsive and always send through quotes. They have a good team to carry out maintenance and emergency repairs. The office is manned by Debbie, Paul and Rachel and they are always at the end of the phone to assist and help with any queries .
Ann · 14 July 2023
Agent replied · 22 July 2025
Thank you so much for taking the time to share your experience with A & F Property Group! We are thrilled to hear that you have been satisfied with the level of service provided to you during the rental of your property.
Our team takes great pride in delivering excellent customer service, and it's incredibly rewarding to hear that you found our responses quick, efficient, and professional. We understand the importance of thorough property checks and maintenance, and we're delighted that you appreciate the comprehensive reports and prompt handling of any issues that may arise.
We're grateful for your recommendation and trust in our team. Rest assured that Debbie, Paul, Rachel, and the entire A & F Property team are dedicated to continuing to provide top-notch service to all our clients.
If you ever have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
★★★★★ 5/5
GoogleLovely and helpful staff, they've been very accommodating especially when I was delayed in traffic for a viewing. And they're also swift in all communications which makes life easier!
Thomas · 24 September 2025
Agent replied · 24 October 2025
Thank you, Thomas! We’re really pleased to hear you found our team accommodating and that the communication has made things easier. We know how stressful traffic delays can be, so we’re glad we could make the experience a bit smoother for you.
★★★★★ 5/5
GoogleAs a tenant we have been really impressed with the lettings team.
They keep in touch and respond promptly to our requests and have been helpful when arranging inspections.
We have been both landlords and tenants over the years, but we have had the best service from A & F Lettings.
Thank you for making it easy from the very start of our latest tenancy.
Terry · 27 May 2024
Agent replied · 24 October 2024
Dear Mr. Gillard,
Thank you for your wonderful feedback! We're delighted to hear that you've been impressed with our lettings team. We strive to provide prompt and responsive service, and it's gratifying to know that our efforts are appreciated.
It's especially rewarding to hear such praise from someone with your extensive experience as both a landlord and a tenant. We're thrilled to have made your latest tenancy smooth and easy from the start.
Thank you for choosing A & F Lettings. We look forward to continuing to serve you.
★★★★★ 5/5
GoogleRachel and Paul at the lettings team were brilliant helping us look for somewhere to live. Great communication and very friendly.
Meg · 22 November 2025
Agent replied · 22 December 2025
Thank you Meg for your review, I am pleased to hear that Rachel and Paul did an outstanding job. Customer service is paramount to achieve happy clients. Thank you.
★★★★★ 5/5
TrustpilotGreat service
Very smooth application process, very friendly and helpful staff. Rachel was very helpful with our move and kept us informed throughout. Highly recommend!
Nat · 5 December 2023
Agent replied · 22 July 2025
🌟 Thank you for your kind words! 🌟
We're thrilled to hear that you had a smooth application process and that our team, especially Rachel, provided you with friendly and helpful service. Ensuring a seamless experience for our clients is always our top priority, and we're delighted that Rachel kept you informed every step of the way.
We truly appreciate your recommendation and are grateful for the opportunity to assist you with your move. If you ever need anything in the future, please don't hesitate to reach out.
Thanks again for choosing us!
★★★★★ 5/5
GoogleI am very pleased to be a client of this company. All my questions and problems are solved very quickly and efficiently. Thank you very much.
Natalia · 25 August 2025
Agent replied · 24 October 2025
Really appreciate you taking the time to share this. Speed and clear answers are exactly what we aim for, so it’s great to hear that landed. We’re here whenever you need us.
★★★★★ 5/5
GoogleDebbie & Rachel have been amazing throughout my entire moving process. Thank you so much for everything! Would highly recommend the lettings team!
Hannah · 24 September 2025
Agent replied · 24 October 2025
Thanks so much, Hannah! Debbie and Rachel will be chuffed to bits to read this. We’re thrilled the move went smoothly and really appreciate the recommendation. If you need anything at all in your new home, from meter readings to maintenance, just give the lettings team a shout. Wishing you every happiness in your new place!
★★★★★ 5/5
GoogleI was dealing with Zoe who was very helpful from the start. She was always putting myself first and I managed to secure a really nice rental. Debbie also helped throughout the process by providing great options and advice.
Really happy with the service
Ben · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that Zoe and Debbie were able to provide you with such great support and guidance throughout the process. It's fantastic that you secured a rental you're happy with, and knowing that our team was able to put your needs first means a lot to us. If you ever need any further assistance, we're always here to help!
★★★★★ 5/5
GoogleVery helpful, prompt and friendly
Angela · 17 December 2025
Agent replied · 22 December 2025
Hi Angela,
Thank you for your kind review. We are really pleased to hear you found us helpful, prompt and friendly. Your feedback means a lot to us.
★★★★★ 5/5
GoogleGreat experience with Ian, very informative with a brilliant attitude 5⭐
Matt · 3 October 2025
Agent replied · 24 October 2025
Hi Matt,
Thank you for the fantastic review! I’m really pleased you had such a positive experience. It was a pleasure working with you, and I truly appreciate the 5⭐ feedback.
Wishing you all the best going forward!, Ian
★★★★★ 5/5
GoogleHelpful staff with great communication, would recommend
Matthew · 24 September 2025
Agent replied · 24 October 2025
Thanks a lot, Matthew! Communication is something we really pride ourselves on, so it’s great to hear that came across. We really appreciate your recommendation and look forward to helping again whenever you need us.
★★★★★ 1/5
TrustpilotBased on my experience
Based on my experience, I wouldn’t recommend, especially if you are renting through them.
Sundar · 21 April 2026
★★★★★ 5/5
TrustpilotAmazing service from both Zoe and Rachel
Me and my partner have had amazing service from A&F lettings! Especially Zoe and Rachel, both went above and beyond to help us get to where we are! I honestly cannot recommend enough. We absolutely love our new home. So I want to thank you both for everything!
Naomi · 19 October 2022
★★★★★ 5/5
TrustpilotA&F Letting is absolutely amazing the…
A&F Letting is absolutely amazing the staffs are very accommodating they will give the best support you need to get the place and attentive to all your needs. Keep up the good job A&F Letting ❤️
Gina · 15 June 2023
★★★★★ 5/5
GoogleI thoroughly recommend A&F property group - they sold our house and secured our purchase on our new home within 24 hours! Very helpful with our queries too.
Jujubeckham · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with A&F Property Group. It was our pleasure to assist with both the sale of your home and the purchase of your new one. We're glad we could help make the process smooth and quick. If you have any more questions in the future, don't hesitate to reach out. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotFabulous customer service
Had a few viewings with Ian - he was fantastic and very patient with us even organising viewing appointments to fit around us. Would highly recommend him to find you your new home.
Diane · 12 April 2024
Agent replied · 22 July 2025
Thank you for your lovely review! It was a pleasure helping you with your viewings, and I’m so glad we could work around your schedule. Wishing you all the best in finding your perfect home, let me know if I can help with anything else!
Best regards,
Ian
★★★★★ 5/5
GoogleI have been using A&F Estate Agents for a number of years to manage several of my properties. They have consistently offered a good level of service and they are a great team to deal with.
Paul · 7 May 2025
★★★★★ 5/5
TrustpilotAmazing service and always ready to…
Amazing service and always ready to help and always giving really great advice. Wonderful time and I couldn't reccomend the team enough especially Robert Capel.
Ethan · 19 June 2023
★★★★★ 5/5
TrustpilotA&F were incredibly supportive and…
A&F were incredibly supportive and professional throughout my experience. Miss Woods was thorough and informative, she went above and beyond to ensure that our purchase was completed on time.
Clare · 25 January 2023
★★★★★ 5/5
GoogleGreat communication with A&F Lettings at Burnham On Sea. The move was smooth. This is my third rental with them and I would highly recommend them.
Maureen · 1 August 2025
★★★★★ 5/5
TrustpilotBrilliant
They make us feel welcome and listen to our queries and if they can they make sure they take the necessary steps to resolve our query. They are a professional and friendly team
Kim · 7 December 2023
Agent replied · 22 July 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a positive experience with our team and that we were able to address your queries effectively. Providing exceptional service and making our clients feel welcome is always our top priority. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
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