Every review we hold for the Somerset office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI privately rented through A&F for a little while, Debbie and the team were second to none. Their service was always friendly and helpful, and they always actioned necessary maintenance issues quickly with clear communication. Unfortunately the landlord wanted to move back into his property and although the team were quick to offer other properties, my situation had since changed. I would however have happily rented through A&F again. Thank you to all the team for providing me with a peaceful tenancy.
Abby · 25 August 2024
Agent replied · 24 October 2024
Hi Abby, thank you so much for your lovely review. We are so pleased that you found our service second to none, we strive to go above and beyond wherever we can. It was a pleasure to help you and your family and we wish you all the very best in the future. If you ever need any assistance again we would be more than happy to help. Best wishes, Debbie & the team
★★★★★ 5/5
GoogleAn absolute pleasure to work with the team especially Rachel and Debbie, made the complete experience of moving to my new home.
Helpful and professional, would highly recommend this exceptional estate agent.
Colin · 3 October 2025
Agent replied · 24 October 2025
Thank you so much for your kind words! We’re delighted to hear that Rachel and Debbie made the whole process a positive experience for you. Moving home can be stressful, so it’s great to know they helped make it smooth and enjoyable.
We really appreciate your recommendation and wish you every happiness in your new home!, The Abbott & Frost Team
★★★★★ 5/5
GoogleRachel has been brilliant help - she has been in contact throughout the whole process and just made our home hunt so easy. Thank you very much.
Thomas · 24 September 2025
Agent replied · 24 October 2025
Hi Thomas,
Thank you so much for your kind words. We’re delighted to hear Rachel has been such a support throughout your home search and made the process easier for you. I’ll be sure to pass this on to her, she’ll be thrilled!
Wishing you all the best in your new home.
The Abbott & Frost Team
★★★★★ 5/5
GoogleA really good experience viewing several property’s with Debbie and the team today. What is also amazing is the communication throughout the process. Highly recommend!
Adam · 24 September 2025
Agent replied · 24 October 2025
Thanks so much, Adam! We’re delighted you had a great experience with Debbie and the team. Clear communication is exactly what we aim for, so it’s brilliant to hear that came through. We really appreciate the recommendation and look forward to helping you find the right place!
★★★★★ 5/5
GoogleSince first enquiring about a property, the team have answered all questions promptly and always willing to help. Once moving into the property they have continued to be very helpful. Always receive a warm friendly greeting from everyone in the letting agents. Have nothing bad to say about the team or the service they provide
Susan · 18 December 2025
Agent replied · 22 December 2025
Hi Susan,
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that the team were able to answer your questions promptly and continue to support you after you moved in. Providing a friendly, helpful service is exactly what we aim for, so it is great to know this has been your experience. We will be sure to pass your comments on to the whole lettings team. Wishing you all the best in your new home.
Kind regards
The Abbott & Frost Team
★★★★★ 5/5
GoogleI had a fantastic experience with A&F! From the moment I contacted them, Ian was professional, attentive, and incredibly helpful. Their knowledge of the market and dedication to finding the perfect property for me was outstanding. I highly recommend A&F to anyone looking for a reliable and friendly estate agent.
Joel · 26 June 2024
Agent replied · 24 October 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with A&F. Ian is truly an exemplary team member, and we appreciate your kind words about his professionalism, attentiveness, and helpfulness. Our team takes great pride in our knowledge of the market and our commitment to finding the perfect property for our clients. We're delighted that we could meet your expectations and provide you with a reliable and friendly service. Thank you for recommending A&F, and we look forward to assisting you again in the future!
★★★★★ 5/5
GoogleI found A&F to be very professional. Rachel Hole in lettings is particularly helpful. She has been brilliant and efficient in advertising my property and finding good quality tenants for viewings. She’s handled all the paperwork and worked to make the whole experience as stress free as possible. I would highly recommend them.
Julie · 22 November 2025
Agent replied · 22 December 2025
Thank you so much for taking the time to leave this, Julie.
We’re really pleased to hear you’ve found the service professional and, in particular, that Rachel has made the whole process of letting your property feel as stress free as possible. She works very hard behind the scenes on advertising, viewings and paperwork, so your comments will mean a lot to her.
Thank you again for trusting us with your property and for recommending A&F, it’s genuinely appreciated.
★★★★★ 5/5
GoogleBrittany was absolutely fantastic from the moment she showed me round the first property. She was quick, efficient and always had my best interests at the forefront of her practice. I cannot fault her professionalism, she replied to enquires with a matter of urgency and helped speed up the process with the solicitors which really helped. I 100% recommend.
Hayden · 23 March 2025
★★★★★ 5/5
GoogleWe have dealt with A&F Estate Agents for over 5 years. Used their services when buying property and also as management agents looking after our tenants. Always professional, always responsive and always a pleasure to deal with.
We appreciate Paul and his team and wish them continued success.
Fernando · 26 June 2025
★★★★★ 5/5
TrustpilotSecond to none.
Two years ago, I moved into my first rented property as a private tenant. I went into the office as a person who had never rented before and therefore had absolutely no idea what I was doing or what I needed to do to proceed after finding a property. Lorraine was fab, she put my mind at ease and provided me with information that made the process a lot easier for me. When I moved in, the property was spotless and the communication from the office was great offering to help with anything that I may need - I had a few queries re the PAYG energy metres! Since moving in there have been a few things that have needed attention - Paul and Lorraine have helped with everything (along with the Landlord of course). There has been no problem too great. I have recently had experience of another letting agent that are not a scratch on these guys. If anyone is looking to rent AandF are your people! Thank you again for making life that little bit easier for me. Completely stress free. My first experience of renting a property has been a positive one.
Victoria · 8 April 2020
Agent replied · 30 October 2024
Thank you so much for writing such a lovely review, we really appreciate that! So glad you have been happy and satisfied with our service!
The A and F Team :)
★★★★★ 5/5
TrustpilotExceeded Expectations
I instructed A&F to sell my Dad's flat. I don't live in the area so was totally reliant on the Agent and I was extremely pleased with the service. Robert and Andrew were a delight to deal with and totally professional at all times. There were a few hitches at the property which under different circumstances would have necessitated me travelling down but they dealt with these problems for me, way beyond what I would have expected. Thank you both. I wouldn't hesitate to recommend this company whether you are selling or buying.
Hilary · 8 March 2020
Agent replied · 30 October 2024
Thank you Hilary for leaving us this review! We are very glad you've had a positive experience with us.
The A and F Team :)
★★★★★ 5/5
GoogleI would like to thank everyone in the A&F team, it's taken me a couple months to finally getting around to writing this review purely as my transition into my rental property has been smooth and faultless!
Debbie, Rob and Zoe all went above and beyond to facilitate all my needs and requirements and each time I have had the pleasure of seeing or speaking with them they have been incredibly professional and helpful. There isn't much more to say other than thankyou and to anyone reading this looking for someone to sort their property requirements then I would definitely recommend A&F!
Mike · 4 November 2024
Agent replied · 11 November 2024
Thank you so much for your wonderful review! We’re thrilled to hear that your transition into your new rental property was smooth and seamless. Debbie, Rob, and Zoe are dedicated to going above and beyond, and it’s great to know their efforts made a positive difference in your experience. Your recommendation means a lot to us, and we’re always here to help with any future property needs. Thank you again for choosing A&F!
★★★★★ 5/5
GoogleI'm full of praise for A&F Lettings. They're thoroughly professional, really knowledgeable, responsive and just good at what they do. I particularly like their integrity - counts for a lot nowadays. Big shout out to Robert and Debbie who have been exceptionally helpful, knowledgeable and supportive. If you're looking for decent managing agents, I thoroughly recommend A&F Lettings.
Linda · 9 January 2025
★★★★★ 5/5
TrustpilotBrilliant Service
Brilliant! Fantastic Service, great communication & advice. Thoroughly recommend to anybody. Thanks Ian and the rest of the team!
Anonymous · 11 February 2025
Agent replied · 22 July 2025
Thank you for your fantastic review! We’re thrilled to hear you were happy with our service, communication, and advice. It was a pleasure assisting you, and we truly appreciate your recommendation. If you ever need anything in the future, don’t hesitate to get in touch.
Best wishes,
Ian & the Team
★★★★★ 5/5
GoogleWe had a wonderful experience with all the employees we interacted with for moving into our rental place, most notably Zoe, Robert and Rachel. They were all very helpful and kind and assisted with all aspects of our move. Would highly recommend this letting agency, who also pay a particular attention to detail.
It’s a shame that one bad (apple) customer review could discredit the reputation of an otherwise wonder company, whom we have only had positive interactions with!
Benjamin · 26 July 2024
Agent replied · 24 October 2024
I'm delighted to hear that your experience with our dedicated employees namely Zoe, Robert and Rachel was nothing short of exceptional. Their unwavering commitment to providing top-notch service, coupled with their helpfulness and kindness, truly made a positive impact on your move. It's heartening to know that they went above and beyond to assist you with every aspect of the process, leaving no stone unturned. Their attention to detail is commendable and speaks volumes about the agency's dedication to ensuring customer satisfaction.
It is unfortunate that a single negative review has the potential to cast a shadow over the outstanding reputation of an otherwise exceptional company. However, it's reassuring to hear that your personal interactions with the agency have been consistently positive and have far outweighed any negativity. Your recommendation of their services is invaluable and will undoubtedly help others seeking a reliable letting agency.
Your glowing feedback serves as a testament to the agency's commitment to excellence and should not be overshadowed by a solitary unfavorable review. I appreciate you taking the time to share your experience and I hope that others will consider your endorsement when making their decision.
★★★★★ 5/5
TrustpilotA & F Property, a First Class Team. Recommended.
It is thanks to Julian Frost and his team at A & F Property that our property has been successfully sold, Throughout the sale process they have guided, supported, encouraged us, and their service has been " first class". They said what they would do and they did it well. Robert, particularly, has been helpful and a star at keeping communication on-going. Well done to the A & F Property Team.
JohnKatharine · 10 June 2019
Agent replied · 30 October 2024
Thank you for your kind words. Please don't hesitate to contact us if you require any help in the future
The A & F Team
★★★★★ 1/5
GoogleLetting manager Zoe lacks experience and attention to detail.
During a short let from A and F, we had few interactions with them, however mistakes were made every time we did.
She put the WRONG ADDRESS on our contract.
She took £200 TOO MUCH for our deposit and failed to make us aware of some key information that she as a property manager should have been made aware of.
Other staff have been really good so it is a shame that her lack of knowledge lets the company down.
Hedgemonkey6 · 27 May 2024
Agent replied · 24 October 2024
We are sorry you felt the need to air your grievances on this review platform. We also note your previous review of another rental agency.
As you are aware, we had already arranged an appointment to see you in your home to deal with issues. We take all complaints seriously and look forward to meeting you to discuss and clarify the points raised.
★★★★★ 5/5
GoogleThe whole team at A&F Lettings have been so helpful, guiding us through the new-to-us world of renting a property. It seems nothing is too much trouble and we are extremely grateful!
Sally · 20 December 2025
Agent replied · 22 December 2025
Hi Sally,
Thank you so much for the lovely review. We know renting can feel like a whole new language at times, so it’s great to hear the team made it feel straightforward and stress free. Helping people through that process is exactly what we are here for, and your kind words really do mean a lot to us.
Wishing you all the very best in your new home, and if you ever need anything at all just give us a shout.
★★★★★ 5/5
GoogleRachel and Robert in the Lettings department in Burnham-on-Sea have been extremely helpful and kind whilst dealing with my move. I would absolutely recommend using A&F Lettings, they are very professional and kept me informed of the progress all the way.
Heather · 24 September 2025
Agent replied · 24 October 2025
Thank you, Heather! Rachel and Robert will be so pleased to read your kind words. We’re glad the move went smoothly and that you felt supported throughout. Professionalism and clear communication are what we strive for, so it’s fantastic to know that came across. Wishing you every happiness in your new home!
★★★★★ 5/5
TrustpilotAmazing Team and company
Amazing Team and company. Currently renting though them and have found the process easy and stress free. Moreover was really nice to get some chocolate from the team to say thank you for working during lockdown. When we are ready to buy we will be using A&F help us find a home thank you everyone keep up the good work.
Sam&Abi · 7 February 2021
Agent replied · 30 October 2024
Thank you for such a lovely review! We are glad your experience has been positive with our lettings team and we look forward to working with you in the future.The A and F Team :)
★★★★★ 5/5
TrustpilotAmazing Team and company
Amazing Team and company. Currently renting though them and have found the process easy and stress free. Moreover was really nice to get some chocolate from the team to say thank you for working during lockdown. When we are ready to buy we will be using A&F help us find a home thank you everyone keep up the good work.
Sam&Abi · 7 February 2021
Agent replied · 24 May 2026
Thank you for such a lovely review! We are glad your experience has been positive with our lettings team and we look forward to working with you in the future.
The A and F Team :)
★★★★★ 5/5
TrustpilotExcellent Customer Service.
My late Mother's Retirement bungalow was put on the market at the end of July, and by mid September I had buyer, which was completed at the beginning of November '21. Communication has been brilliant and headed by Phil and his team, have ensured that I had the best offer, very supportive throughout. Fully recommend.
Yvonne · 16 November 2021
Agent replied · 30 October 2024
Thank you Yvonne for writing this review we are very grateful! We are glad that your experience with our sales team has been positive.
The A and F Team :)
★★★★★ 5/5
GoogleEven though they were representing the sellers we were buying from, they were very helpful and let us view the property several times and kept the conveyancing process moving forward.
Rob · 1 December 2025
Agent replied · 22 December 2025
Hi Rob,
Thank you so much for the great review. Even when we're acting for the sellers, we always do our best to support buyers too, so it’s really good to hear you felt well looked after.
I’m glad the extra viewings helped and that we were able to keep things moving during the conveyancing.
Wishing you all the best in your new home.
★★★★★ 1/5
TrustpilotTold the agents what the lowest we…
Told the agents what the lowest we would except but sent viewers who offered stupidly low amounts.2 viewers not interested and 1cancelled viewing not happy at all with there performance.they new we had put a deposit down on a new home so perhaps they thought they could sell it cheap.
Julian · 7 April 2025
Agent replied · 22 July 2025
Thank you for your feedback, and we’re genuinely sorry to hear that you’ve been left feeling disappointed at this early stage.
Your property has only been on the market for 19 days, and while we completely understand your frustration, it’s important to recognise that the current UK housing market is proving particularly challenging for sellers. Many buyers are being cautious, and we’re seeing increased levels of negotiation across the board.
The average time to sell a property in Highbridge currently stands at approximately 10 to 12 weeks, so it’s still early in the marketing process. During this time, it’s not uncommon to receive a range of offers, some of which may be below expectations. Our role is to present all offers and allow you to decide what’s acceptable. We always respect your minimum price and never pressure clients to accept anything they’re not comfortable with.
We also understand the urgency that comes with having secured your onward purchase, and we are doing everything we can to secure a suitable buyer at the right price. We’d welcome the opportunity to speak with you directly to review our approach and ensure your concerns are fully addressed.
Please feel free to call or pop in, we’re here to help.
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