Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChristina has been very kind
Rating only, no written review.
Romalia · 16 June 2026
Agent replied · 17 June 2026
Thank you for taking the time to share your review. We are so pleased to hear that your property manager Christina has provided such helpful support, making your move a smooth experience. Wishing you all the best in your new home and we remain at your disposal for any support you may need. Thanks again!
★★★★★ 5/5
TrustpilotGreat service
Great serviceGreat advice Very nice peopleA pleasure to deal with.
Kenneth · 31 May 2023
★★★★★ 5/5
TrustpilotVery helpful and quick responses
The letting agents were friendly and helpful over the phone and via email. If I needed to query anything they provided quick solutions.
Megan · 20 December 2021
★★★★★ 5/5
TrustpilotReally nice people
It was really easy to rent a property with them
Mr · 22 May 2023
★★★★★ 5/5
Trustpilotfantastic support on letting the flat
fantastic support on letting the flat . really great staff
David · 22 May 2023
★★★★★ 4/5
GoogleThey are very co-operative. Always they entertain the request. But their response to repair something is bit late. After returning back to India. They have cleared all my security deposit. They are very transparent.
Pranjal · 5 April 2018
★★★★★ 5/5
TrustpilotQuick response
Quick resolution!
Karishma · 3 June 2026
Agent replied · 16 June 2026
Thank you for your 5* review!
★★★★★ 4/5
TrustpilotGood agency with handy maintenance…
Good agency with handy maintenance platform.
Eleanor · 11 August 2023
★★★★★ 1/5
GooglePoor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!
Laura · 4 December 2020
★★★★★ 5/5
TrustpilotCatie was great
Rating only, no written review.
Pauleta · 29 May 2026
Agent replied · 30 May 2026
Thank you for your kind words, Pauleta. We are thrilled to hear that Catie provided you with great support. We appreciate your feedback and look forward to assisting you again.
★★★★★ 5/5
GoogleWe are very grateful to Aaron, the lettings manager who assisted us to secure the property, he is a very approachable and friendly person. Thank you, we are very happy here!
Charu · 5 April 2019
★★★★★ 5/5
TrustpilotVery fast and efficient team
Very fast and efficient team, well definitely recommend.
Mr · 22 May 2023
★★★★★ 5/5
TrustpilotWe rented a property through John Shepherd.
We rented a property through John Shepherd. And they were excellent. Our contact, Rickie Westwood, was brilliant. I would 100% recommend.
Charles · 14 December 2021
★★★★★ 5/5
TrustpilotGood experience so far with tennent in…
Good experience so far with tennent in place today
Marc · 18 April 2023
★★★★★ 5/5
GoogleThe best marketing agencies are niche agencies because they really understand their market. If you looking for an agency who really understand property then look no further..
Harry · 21 July 2020
★★★★★ 5/5
TrustpilotFriendly and easy to approach with…
Friendly and easy to approach with questions
Michelle · 1 June 2023
★★★★★ 5/5
TrustpilotExcellent service from the team at John…
Excellent service from the team at John Sepherd Lettings Dept. Thanks for helping me find my new home.
Sean · 13 April 2022
★★★★★ 5/5
TrustpilotExcellent attentive service
Excellent attentive service, good communication throughout pre-sale & sale, couldn't have asked for more. Thank you again Katie & Natasha.
Andrew · 21 December 2021
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, brilliant team..
W · 15 August 2023
★★★★★ 5/5
TrustpilotExpert team
They did their job perfect. Specially Nelly
Mrs · 17 May 2023
★★★★★ 5/5
TrustpilotLauren from Solihull branch has been…
Lauren from Solihull branch has been fabulous ! She was super helpful helping me and my family search for our new home. Amazing service
Rya · 25 February 2021
★★★★★ 5/5
TrustpilotJohn Shepherd excellent customer service
Excellent customer service from Lauren and Katie.Very helpful throughout the whole buying process from finding the property to getting the keys. Definitely recommend them.
Chris · 17 February 2021
★★★★★ 1/5
GooglePoor customer service and poor communication. Left a viewing without telling us as we were a few minutes late due to traffic completely out of our control!
Laura · 4 April 2020
★★★★★ 5/5
GoogleHad a lovely experience with Carly Michelle, she gives you a great sense of confidence she's a great problem solver, and has been lovely to work with.
Adele · 4 April 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.