John Shepherd Lettings Solihull reviews

★★★★★ 1/5

Trustpilot

It was a horrible experience with John…

It was a horrible experience with John Shepherd Cannock branch. We were told the house was in a good state but we got there only to find out the house has not been professionally cleaned with lots of outstanding repairs. These repairs were picked and stated on the inventory but they ignored and handed over the keys to us in that state. We spent first few days cleaning and chasing repairs. A month down the line, some of these repairs are still outstanding.

Nafisah · 25 August 2026

★★★★★ 4/5

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Alisha was a great help

My experience with John Sheperd has been a good one and they have been attentive to my questions and application. Alisha was very helpful in getting me the resources I needed in a quick time frame.

Ethan · 27 July 2026

★★★★★ 5/5

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Very efficient Estate agents

I own a flat which is being managed by John Shepherd. I am pretty happy with the way they handle if anything goes wrong in the flat. Alisha is very competent in arranging things as per my request.

Charanjit · 9 July 2026

★★★★★ 5/5

Trustpilot

Reemi Yasmin from Birmingham city…

Reemi Yasmin from Birmingham city centre branch has restored my confidence in using agents. Her exceptional style of customer service almost personalising the service to my needs is commendable. Never a day goes by where I have to chase her, she always responds and goes out of her way to accommodate my requests. Very sharp, super organised. Her friendly approach is very warm. Definitely feel in safe hands with Reemi handling my portfolio.

M · 1 October 2026

★★★★★ 5/5

Trustpilot

Brilliant

Abbie Clark has been brilliant helping me throughout my tenancy finishing, made everything clear for me and any issues I had she has helped me every step of the way.

Amy · 25 August 2026

★★★★★ 1/5

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Here will be the fastest way to contact…

Here will be the fastest way to contact with agency, since they are ignoring my phone calls and emails. Please, can someone from agency John Shepherd could write me an email, why they are ignoring me? And why i got messege about inspection and noone showed up? And if i would have another inspection in the future? The problem is I do not know how to conrtact with you! Pohne calls not pick up or we will call you back and nothing, and emails are ignored as well! So whtas the other way to contact with John Shepherd agency?

Agnieszka · 8 August 2026

★★★★★ 1/5

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I have found John Shepherd to be…

I have found John Shepherd to be extremely unprofessional throughout my tenancy. We moved into our property in early 2026, and from the very beginning it became clear that resolving even the simplest issues would be a lengthy and frustrating process. It regularly takes weeks just to receive a response regarding reported faults, and months for issues to be addressed, if they are dealt with at all. Communication is poor, updates are infrequent, and there appears to be very little urgency when it comes to resolving problems that affect tenants. Unfortunately, I do not feel that John Shepherd has its tenants’ best interests at heart. Rather than being proactive and supportive, they seem reluctant to take responsibility or act promptly when faults are reported. As tenants paying for a property and a service, this level of customer care is unacceptable. Overall, my experience has been extremely disappointing. I would not recommend John Shepherd based on the lack of professionalism, poor communication, and excessive delays in resolving maintenance issues. I hope they take steps to improve their service and place greater importance on supporting their tenants.

Paul · 5 August 2026

★★★★★ 5/5

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Kelvin Zakeyo made it very simple and…

Kelvin Zakeyo made it very simple and was quick to respond with all queries. I loved the experience as it was exactly what I wanted and was very helpful with moving things forward.

Rebekah · 29 July 2026

★★★★★ 5/5

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Arun Singh - Fantastic.

I've worked alongside Arun on a number of jobs in a contractor capacity and it's always been a positive experience. He's approachable, easy to communicate with and keeps everything well organised, which makes life much easier for contractors on site. He's quick to respond, provides clear instructions and is always fair and professional in the way he manages projects. Any issues that come up are dealt with promptly, helping jobs run smoothly from start to finish. He not only offers assistance on his own jobs but also helps with any queries I have on other jobs with other Property Managers. Could not fault him - one of the best.

SP · 4 August 2026

★★★★★ 4/5

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Property ManagerTina Margetts

I can highly recommend Tina Margetts as a Property Manager. She has been my property manager for many years and replies promptly to my requests and emails. Very good customer service.

Mrs · 9 August 2026

★★★★★ 5/5

Trustpilot

Incredible Service

Mia from the Cannock office has been incredible in managing our tenancy. Her prompt communication & hard work has been invaluable to us, especially through difficult personal times where she has understood just how important it was to have a property manager we can confide in and rely on. I’ll forever be grateful for Mia, and know that any issues that arise in the future or questions we might have will be dealt with to the best of her abilities.

K · 30 July 2026

★★★★★ 5/5

Trustpilot

Amazing service

Just wanted to put virtual pen to paper to say a big thank to Lara for her help and support for everything . Couldn’t have got through it without you.Really appreciate everything you do, amazing!

Shamim · 8 July 2026

★★★★★ 5/5

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John shepherd has been amazing handling…

John shepherd has been amazing handling my property! A special shout out to Mia and Jenna and their recent help with the repair works

Sally · 15 September 2026

★★★★★ 5/5

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Abbie Clark is amazing ,Great…

Abbie Clark is amazing ,Great communication skills,friendly and really good at her job .I felt comfortable talking to her and she gets the job done .well done Abbie .

Helen · 13 August 2026

★★★★★ 5/5

Trustpilot

Faye Nichols - fantastic property manager

Faye has been our property manager and it’s been a fantastic experience. Very prompt and proactive member of the staff. Thank you, Faye for all your help and support.

Vijay · 12 August 2026

★★★★★ 5/5

Trustpilot

Reemi Yasmin

This review is specifically meant for Reemi Yasmin. She is absolutely reliable; efficient in responding quickly to queries; keeps an eye on ongoing tasks and keeps the client informed of the process. She thinks ahead and for the client and finds solutions. I cannot recommend her highly enough. Ever since she's been in charge, I feel much more relaxed and confident about the management of the property she is in charge of. Thank you, Reemi. You are an absolute star!

N · 21 July 2026

★★★★★ 1/5

Trustpilot

Absolutely awful agency

Absolutely awful agency. We have had a broken washing machine since the 27th June, its the 20th July and no indication of when we can expect a repair. I have said at this point i just need to buy one myself but i dont know what to do with the old machine or if landlord expecting it to still be here when we move so i am stuch. We have had a leaking conservatory for over a year. When an old pipe burst on our top floor it took over a week to be repaired and we had to keep the water turned off. We also had nearly a month without heating when the boiler broke. Terrible.

Mary · 20 July 2026

★★★★★ 3/5

Trustpilot

Great in some ways

Great in some ways John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue. they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him. aside from this they have been excellent but its hard to recommend them with service like this.

Zimelectric · 18 July 2026

★★★★★ 5/5

Trustpilot

Absolutely 10/10

I had an absolutely excellent experience with Lara Soares-White as my property manager. Both during and after my tenancy ended she was consistently professional, responsive, and helpful. Any questions or issues I had (including mistakenly overpaying my rent after my tenancy terminated) she went above and beyond to ensure issues were resolved efficiently. My tenancy also coincided with the introduction of the Renters Rights Act legislation, which was a period of learning and unknown for both tenants and property professionals. Despite this, Lara handled everything with confidence, transparency, and explained the various questions I had about the new laws. The level of service I received was genuinely exemplary. If was to return to Birmingham I would actively seek a tenancy with John Shepherd due to the service I received from her. I would highly recommend both the company and Lara to anyone looking for a seamlessly smooth renting experience. Just a genuinely brilliant service all around - 10/10!

Dan · 17 July 2026

★★★★★ 5/5

Trustpilot

Special thanks to Nakesha

Special thanks to Nakesha! As a tenant, I really appreciate your quick responses and great help whenever I needed assistance with the property. You made everything so smooth and easy.

Chou · 27 July 2026

★★★★★ 5/5

Trustpilot

Josh is always a pleasure to work with

Josh is always a pleasure to work with. Finding property managers who really care is hard these days, but not with Josh and John Shepherd

Miklo · 27 August 2026

★★★★★ 5/5

Trustpilot

I spoke to Christina who was excellent

I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!

TK · 7 August 2026

★★★★★ 4/5

Trustpilot

Mohammed has been a breath of fresh…

Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in. Thankyou Mohammed

Lesley · 24 July 2026

★★★★★ 5/5

Trustpilot

Highly Professional

Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!

Nick · 8 September 2026