John Shepherd Lettings Solihull reviews

★★★★★ 5/5

Trustpilot

This is specifically for Gita patel

This is specifically for Gita . She is my property manager for more than 2 years now and i feel she is more family to us than a typical property manager . She is very humble and very supportive when it comes to issues . She understands the issue and come up with a solution which never disappointed me .

Abdul · 9 September 2026

★★★★★ 5/5

Trustpilot

Kevin was a pleasure to work with

Kevin was a pleasure to work with. Knew his stuff and was helpful.

Mrs · 27 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Mia for her property…

Huge thanks to Mia for her property management services!

Chrissy · 9 September 2026

★★★★★ 5/5

Trustpilot

Tina was helpful

Tina was helpful, profesional and friendly

Ioana · 22 September 2026

★★★★★ 5/5

Trustpilot

A very professional company

A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.

Julio · 21 September 2026

★★★★★ 5/5

Trustpilot

Great property management team to work…

Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.

Sean · 2 September 2026

★★★★★ 5/5

Trustpilot

Been under John Shepherd for my new…

Been under John Shepherd for my new tenancy since February and so far I’m quite pleased. Alan, Faye and Tina from the Solihull branch are a credit to the team. Any problems I have had have been resolved promptly and swiftly. They are quick at responding back and are very professional

Amy · 28 September 2026

★★★★★ 1/5

Trustpilot

I’m extremely disappointed with John…

I’m extremely disappointed with John Shepherd Estate Agents in Derby. I had a scheduled viewing at 12:45 pm yesterday, but the agent simply didn’t show up. An hour later, they called, not to apologize, but to ask if I still wanted to view the property. To add insult to injury, they also promised to send me a WhatsApp video of the apartment, which never materialized. In total, I wasted four hours of my day, including leaving work early and using half a day of my annual leave. Not once did I receive an apology or any acknowledgment of the inconvenience caused. If this is how appointments are handled, it raises serious questions about the level of customer service being provided. I would genuinely like to know whether the owner is aware of how their employees are representing the business. People’s time is valuable, and a basic level of professionalism, communication, and courtesy should be the minimum. Mistakes happen, absolutely. But failing to turn up, calling an hour late, not delivering promised follow-ups, and giving no apology is simply unacceptable. I hope the management takes this feedback seriously and addresses these issues. A thoroughly disappointing experience that could easily have been avoide

Kevin · 9 October 2026

★★★★★ 1/5

Trustpilot

John Sheperd - Non Managing Agents

As a prospective tenant I found Shepherd to be attentive and responsive. Having paid my initial rental, there was a remarkable change in their attitude. Immediately after collecting the keys I advised them by telephone of landlords processions being left in the flat and that their inventory report was not worth the paper it was written on, with damaged fittings not listed and assertions made that the property had been professionally cleaned when it was left in a filthy condition. This was confirmed in writing by returning the amended inventory and requesting contact. Despite assurances made to respond, they have totally ignored me. Tenants beware. They are not interested in carrying out their duties as managing agents and you will be ignored based on my experience.

Richard · 19 February 2026

★★★★★ 5/5

Trustpilot

great experience with Ellis

I had a great experience with Ellis, he was really helpful with sorting out my room and handled everything in a very professional manner, he was quick to solve issues and made the whole process smooth and less stressful, really appreciate all his help, thank you Ellis!

Shai · 18 September 2025

★★★★★ 1/5

Trustpilot

Lift repairs £200,000!

I viewed an apartment marketed by John Shepherd, Solihull. At the time of my viewing, the lift was out of order. I thought it was a temporary problem that was easy to fix. It turns out the repair costs will be £208,000. They certainly knew the lift wasn't working, so they either knew the repair cost and withheld it from me, or they didn't bother to gather information about an extremely relevant cost when marketing the property. Either way, I regard this as extremely misleading.

Johnny · 18 September 2026

★★★★★ 5/5

Trustpilot

Madilynne the superstar!

I have been dealing with Madilynne over the course of an application for a property and she has blown me away with both her professionalism and positive attitude. She has been an absolute ray of sunshine and is a real credit to the company. I spent a good decade of my life working in property prior to having children and I know how rare it is to find such a bubbly, personable member of staff with such a can-do attitude!

Amy · 18 September 2026

★★★★★ 5/5

Trustpilot

Tina at JS comes highly recommended

Tina Margetts has been a great Property Manager for us, always keeping us informed and up to date with our property despite the difficulties of being overseas. Highly recommend !

Eliza · 18 September 2026

★★★★★ 5/5

Trustpilot

My dealings with John Shepherd go back…

My dealings with John Shepherd go back some years now. Always professional and efficient. In particular Tina Margetts has always evidenced this qualities and always friendly and helpful. Five stars!

Kevin · 18 September 2026

★★★★★ 5/5

Trustpilot

Professional and Transparent Property Management

I'd like to thank Sue, Alisha, Olga, Michelle, Drew and Mark (apologies if I have missed anyone) and the rest of the John Shepherd Redditch team for their support and help with our property management. Since the beginning they treated our property as if one of their own. We'd like to praise their professionalism and full transparency in all of the matters. They helped us become good landlords towards our tenants via letting us know about the issues and provided their recommendation immediately. Every information was recorded either on emails or in our account. We'd also like to mention the details and organised information they provided with every property inspection. Thank you all for making our lives easier.

Pinar · 26 July 2025

★★★★★ 5/5

Trustpilot

Going the extra mile!

I am not a tenant or landlord, but a neighbour of a property let by John Shepherd. There was an issue with a piece of broken furniture in which could be heard in my property, creating an awful consistent noise. This had been a long standing issue in which the previous lettings agent did not consider part of their remit, and were quite unhelpful. When I heard the property was now managed by John Shepherd, I called and spoke to Caitlin, Property Manager. She was extremely helpful, sorted the issue within a week and kept in contact with me throughout. It is rare that we give positive feedback and I believe we are all judged on how things are managed when things go wrong, which is why I am leaving this review. Thanks for your help, much appreciated.

Em · 17 April 2024

★★★★★ 5/5

Trustpilot

Jamie has been really good at his job…

Jamie has been really good at his job and especially good at sorting out problems

Peter · 9 October 2026

★★★★★ 5/5

Trustpilot

Rooms looked good for the price

Rooms looked good for the price, spacious enough, good enough window view considering the price. I currently pay more money for less space, so can’t wait to change locations. Kelvin was a great tour guide, had good manners and stayed patient despite running into some problems.

Maanz · 20 February 2026

★★★★★ 1/5

Trustpilot

Poor customer service

Poor customer service. Haven’t had a working fridge for a month and wasted over £100 of food which they won’t compensate. I was told on viewing I would get a parking space and didn’t. Rent is overly priced for this small space apartment. Overall not happy with this service. I’ve had a really hard time during my move. Recurrent letters for electric bill which wasn’t paid before moved in. No one seems to know what they’re doing. First time moving out and I’m really disappointed and can’t wait till the lease ends.

Debbie · 23 July 2023

★★★★★ 5/5

Trustpilot

Outstanding service from Tina Margetts

Outstanding service from Tina Margetts. She was proactive, professional, and went above and beyond to help me. I am very satisfied with the experience and would definitely work with her again.

Surya · 17 September 2026

★★★★★ 5/5

Trustpilot

My friend and I had finalized one of…

My friend and I had finalized one of their properties recently and Mr. Quentin Lee was the agent who helped us with it. He made the whole process really smooth and simple for us. He was quick with his email responses when we raised queries, even during out of office hours. He was humble and patient throughout the whole time. Highly recommended the agency and Mr. Lee!

Gowshni · 21 February 2024

★★★★★ 5/5

Trustpilot

having struggled to let my property out…

having struggled to let my property out for 2 months with another estate agents, leading to it being empty for a month, the team were able to let it the same day it was uploaded! The team were so amazing at communicating, and were very efficient at moving things along quickly. Would highly recommend to anyone looking for property services.

Sammy · 19 September 2026

★★★★★ 5/5

Trustpilot

I am are very happy with customer…

I am are very happy with customer service and support Gita Patel has provided with the issue of an invoice. Thank you very much for your outstanding service! :)

Customer · 10 September 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would ! They Take your deposit even though the house was cleaner when we left it to when we moved in!! (We have pictures of how we left it ) they are trying to charge us a cleaning fee, a fee for curtain poles, bulbs and not cutting the grass !! Which is all lies! When we moved in the garden was a mess with all previous tenants belongings that we had to get rid of ourselves the house was full of mould that they tried to cover up ! This mould was black, green, thick and furry mould any mould you can think of! The sink and downstairs toilet leaked all the time. they Ruined most of our belongings from the mould! Absolutely disgusting I was pregnant with twins at the time and they knew the house had problems! we know this because our neighbours told us that the tenants before us used to moan about the mould and nothing was done about it. Once we complied about the mould “Gita” sent us an email trying to evict us !! Even though a week before This she offered us a 12 month contract I have proof of everything we will be taking This further. To think that they get away with this is a joke! The amount of bad reviews saying pretty much the same thing just shows. DO NOT RENT FROM THESE!!!

Shannon · 28 February 2023