Trusted Agent profile · Solihull
★★★★★
721 reviews across 2 platforms
6-8 Drury Lane, Solihull, B91 3BD
John Shepherd Lettings's office in Solihull, at 6-8 Drury Lane, is rated 4.5 out of 5 across 721 reviews on two platforms.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotReally good customer service from start…
Really good customer service from start to finish. Rickie who dealt with my queries and lease of property especially. Rickie understood my circumstances and went above and beyond to help me to secure my flat rental. When collecting keys he was professional and helpful and made sure things ran smoothly and kept in contact through the process.
5/5
TrustpilotThe team at Derby office has been…
The team at Derby office has been awesome from my viewing to all the documentation stages, weldone to the team in general 👏
5/5
TrustpilotI recently used the Solihull office of…
I recently used the Solihull office of John Shepherd for renting an apartment. The manager Senka as always was very efficient along with all her colleagues. They covered ever detail required for this to be a seamless process. Would highly recommend.
5/5
TrustpilotEffectiveness of the agency
I enjoyed the effectiveness of the communication channels available and the constant support I got from my consultant during the process of securing my accommodation. I have already recommended John Shepherd to many friends out of my own volition.
5/5
TrustpilotI had a viewing with Lauren and she was…
I had a viewing with Lauren and she was just fantastic. So full of knowledge and able to answer all the queries I had about the property. She made the whole viewing experience so easy and enjoyable. Lovely polite girl and I’d hope to have her again for another viewing. Couldn’t recommend her enough, brilliant service!
5/5
TrustpilotI am really content with the services…
I am really content with the services of Lily Johnson from John Shepherd for almost 6 months now. As an oversees owner a good property manager is key, and she definitely is! This way it is as hands off as possible!
5/5
TrustpilotPrompt and professional
Prompt and professional. Very helpful and polite, Nelly, assisted me through the steps to secure a rent. I am very happy with the service that I received. I would recommend my friends and family to rent through John Shepherd
5/5
TrustpilotFriendly, efficient and helpful
Very helpful, friendly and efficient service from Lily in managing properties and handling transfer over from previous agents. Thank you. Very much appreciated.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotJohn Shepherd has been helpful in the…
John Shepherd has been helpful in the process of me renting a property, especially the letting consultant Megan, from the first day of our meeting has been very understanding and ready to answer questions and also advice were necessary.
5/5
TrustpilotWe had Destinee Rowe as our estate…
We had Destinee Rowe as our estate agent for our rental property in Harborne. She was very professional and dealt with our requests in a timely fashion. John Shepherd have been easy to contact and responsive with updates and repairs to the property. We are very happy with the service we have received.
3/5
TrustpilotCould not login easily
Could not login easilySorry - this review was unintentional. Please ignore my review.
Can you advise what portals you are trying to log in as we are the estate agents and have staff members to assist .Kind regards,
5/5
Trustpilot5 STARS!!!
As a first-time buyer, I have valued Turkay’s kindness, patience and professionalism. Always responsive and super helpful! 5 STARS 🌟🌟🌟🌟🌟S.Mills
5/5
TrustpilotLauren and Katie have been instrumental…
Lauren and Katie have been instrumental in finding me the perfect home. Both have been diligent, professional, supportive and prompt. From the start of the process to the finalisation, Lauren and Katie have exceeded all expectation. I cannot thank them enough. Thank you for your help. Highly recommend these ladies from John Shepherd.
5/5
TrustpilotWe wrer lucky to have John Shephered…
We were lucky to have John Shephered with us, especially the letting consultant, Nelly. From the first day of our meeting, she has been very understanding and ready to answer questions and also advice were necessary.
5/5
TrustpilotLetting
We were getting desperate/close to being homeless, the staff jumped in and found us somewhere to live very quickly and it is lovely. Emily and Jamie are a credit to the firm
5/5
TrustpilotPositive experience
LILY in particular was very helpful she was polite and always respectful towards me. The references took a while to complete due to my own circumstances. Lily understood this and supported me so i was finally able to obtain the house i had chosen. Great customer service and a truly lovely lady.
1/5
TrustpilotMickey Mouse Estate agents!
The seventh ring of Satans anus has nothing on how terrible this Estate agent is!
5/5
TrustpilotOverall it was a good professional…
Overall it was a good professional service finding a new tenant as soon as the last one vacated. However, the checkout report could have been more thorough and detailed. Otherwise a hassle free service.
5/5
TrustpilotBest Lettings agency I’ve seen in…
Best Lettings agency I’ve seen in years. All staff members were very friendly and helpful. They’ve managed to support us with our move by being touch daily. Highly recommend!
5/5
TrustpilotExceptional service
The service was great although some of the staff were on holiday other staff were fully aware of where things were at and were able to sort eveerything.Senka Alan we’re top notch as always
5/5
TrustpilotLily Johnson - John Sheppard
Lily Johnson - Great representative for John Sheppard, she has been quick to respond to all queries, whilst being polite and professional. This has made the experience enjoyable and i would highly recommend them in the future.
5/5
TrustpilotFantastic agency
Fantastic agency. Very professional and nice people to deal with. They provided constant updates and went the extra mile to find potential buyers. Shannon really kept me informed once the sale had been agreed and kept on pushing both sets of solicitors for resolution. I would highly recommend using their services
5/5
TrustpilotI rented an apartment with John…
I rented an apartment with John shepherd, lived there for a year and a half and had a very good experience. They are available and fix things in timely manner, I had the pleasure to rent with them.
5/5
TrustpilotExcellent all round service
The team at John Shepherd have sold several properties for us, most recently under especially challenging circumstances. We have found Tom Cooper and all at John Shepherd to be firmly reliable and professional throughout the whole process and will undoubtedly continue to use their services in the future. Many thanks.
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